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Government and Private Legal Entities
Law firms, legal professionals, attorneys, and legal service providers.
With the advent of Legal Edge, the tracking and recorded resolution of cases was greatly improved. The support staff has been very easy to work with and very responsive.
The reporting function needs a more defined way to identify what reports do what. The reporting choices are many, and difficult to separate out.
The support from Legal Edge has been outstanding. Re-contact by Legal Edge, after an issue is reported,is very quick.
One critical process is updating the state's criminal history database with case updates. This required us to mail paper updates by the thousands to the sate agency for manual data input.
The ability to search in the various grids is fantastic. I love the amount of information it can store, and the range of case matters that can be quickly and easily kept track off.
We have had a good experience with this software. It does allow for easy access to all staff.
We have been using Leap for over two years and have been very impressed with its features. It takes care of our needs in our law firm and is super easy to use.
Revising bills after pre-billing is difficult and not intuitive. Applying retainers at the time of billing and having the bill show the retainer applied to that bill does not work.
Its impressive user friendliness and visually simplistic feel brings the fun back to handling a case. We have found the system flawless since the going live around 15 months ago.
When information was transferred from our previous TimeMatters software, it was garbage. Not usable and so incomplete it makes no sense.
The software is comprehensive and fairly easy to use, but at the same time being powerful and incredibly useful. The interface and ease of use is very important.
Company is awful to deal with and appear only concerned with money.
The mobile app version is fantastic which has the ability to drop documents and pictures on the go into files. The staff are knowledgeable and friendly.
They fail to tell you that depending on your computer, their software may be useless. I have a 1 yr old mac and a brand new Microsoft Surface Pro.
Kris M.: My name is Kris. I am a learning and development specialist and systems admin for Jacuzzi Bath Remodel. We are a small to medium company and I would give LEAP a five out of five. Before LEAP, we used a combination of about six different apps and manual processes, and really it didn't work because it was difficult to train as well as to maintain on the back end. I chose LEAP because it allowed us to integrate all of our functionality into one app, and it was fairly easy for me without a systems background to learn to develop LEAP. Getting started with LEAP was a little bit challenging because I took over for someone else and so I wasn't learning from the ground up, but I had a lot of support, which made it really easy in the long run. Advice? Learn to understand placeholders immediately and get very cozy asking questions with your support staff.
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LegalEdge
Top FeaturesLEAP
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