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No matter your industry, Cvent has experience in helping organizations of all shapes and sizes to better plan, manage, market, and analyze their in-person and virtual meetings and events.
Performing arts, comedy and improv, concerts and festivals, collegiate and academic, sports and events, museums, attractions and tours.
I liked that the registration site was pretty intuitive to build and it integrated seamlessly with the CrowdCompass app. The customer support is amazing too.
I and some of my colleagues had problems concerned with the formatting of reporting feature. We were not able to upload all data in the format which we wanted to report in.
The customer service is amazing and they are easy to contact. Any issues you come across and their team will walk you through it step by step until you reach a resolution.
Getting the events inside the app can be confusing. It can also freeze and cause some problems if there is limited time.
So far my overall experience with Cvent has been great. I submit many proposals throughout the week and this is a great tool to help keep track of them.
I don't know if the issue was software-based, or due to admin error, however. I think part of the problem is that the system can be complicated in setting up, and needs expertise to fully leverage.
And they are constantly improving all aspects. The customer success team is always accessible and so helpful.
Poor customer service and questionable sales techniques.
The ease of use for both administrators and ticket buyers is very helpful, and they have a very robust reporting system.
Usually the complaint is that they don’t know how to scroll down to put the tickets in the cart. That has literally been the only complaint and it happened about 10 times.
Affordable and able to take on small or large jobs, it's my go to ticketing solution for their technically advanced product, user friendliness, and brilliant customer support.
I've asked for added features and the turn around is typically less than a week. I know I'm not asking for anything crazy, but I have trouble even responding to an email that fast.
The team at VBO is responsive and great, the software is excellent on the user end, and getting better on the back end (reports and all) Tons of potential here and some excellent innovation.
Most problems have been completely dealt with within the hour.
We are absolutely enjoying VBO. This is my 3rd software since becoming a Ticket Office manager, and this is by far the best software I've had the pleasure of using.
Setting up one-off shows and shows that run continuously is much more of a burden to maintain.
Soo T.: Hi everyone. My name is Soo. I work for the Texas Propane and Gas Association. I'm the Managing Director for the Propane Services Corporation, and I would give Cvent Management a five. We chose to go with Cvent Management as we found it was the most comprehensive system. We did look at other systems like Splash, but we found that we didn't like the fact that we couldn't control our own images. There were certain aspects that they had to control. We had to go through them. So we really appreciated the fact that Cvent allowed us to customize the things that we needed to right then and there as opposed to going through another source and another source. We chose to use Cvent ultimately because of all the different facets. We liked the fact that you can manage your own merchant account. We liked the fact that you can have a website. The speaker function and the exhibitor resource panel was something that was really intriguing to us. We like the aspects that you can do passkey, as well as just organizing everything in one comprehensive cloud-based software. So for us, that was the biggest straw behind using Cvent. In the beginning, getting set up with Cvent was a little confusing. We weren't that tech friendly, but we found that Cvent support is phenomenal. It was really great and reassuring to know that we could give them a call at any hour of the time period, and they would help us out from A to B all the way to the very end and ensured that our event was launched successfully. There were no problems, and we found that, that's really one of the highest values of using Cvent. I would recommend using Cvent for any other company that is trying to get rid of different assets or aspects like Qualtrics. Cvent has a built-in survey system within it, reporting feature. For us at the state entity, we find that having Cvent really works well for our stakeholders, our director development, they really like to look at the big bird's eye view. So I would recommend if there's anyone who is stuck between different softwares that you consider using Cvent, because we have found that it makes our events significantly better and people engage and they really love the different aspects that our new websites have to offer.
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Cvent Event Management
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