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No matter your industry, Cvent has experience in helping organizations of all shapes and sizes to better plan, manage, market, and analyze their in-person and virtual meetings and events.
For enterprise brands that want to better execute, scale, and measure their event programs.
I liked that the registration site was pretty intuitive to build and it integrated seamlessly with the CrowdCompass app. The customer support is amazing too.
I and some of my colleagues had problems concerned with the formatting of reporting feature. We were not able to upload all data in the format which we wanted to report in.
The customer service is amazing and they are easy to contact. Any issues you come across and their team will walk you through it step by step until you reach a resolution.
Getting the events inside the app can be confusing. It can also freeze and cause some problems if there is limited time.
So far my overall experience with Cvent has been great. I submit many proposals throughout the week and this is a great tool to help keep track of them.
I don't know if the issue was software-based, or due to admin error, however. I think part of the problem is that the system can be complicated in setting up, and needs expertise to fully leverage.
And they are constantly improving all aspects. The customer success team is always accessible and so helpful.
Poor customer service and questionable sales techniques.
This approach allows for better communication with our customers and therefore a more enjoyable customer journey, which in so inspires a natural buzz prior to our events.
Padding and width/height are not intuitive and can often cause things to look distorted.
I love how easy it is to create great looking and functioning landing pages. Whenever I have a questions, prosupport is so quick to help and make sure that I understand how to resolve my issue.
Sometimes it's difficult to figure out how to change the theme. Can be difficult to use via mac.
The fact that we can fully customize our invite is amazing. To date, we've received great feedback from our clients re: the design of our invite.
Ramping up and learning the tricks of navigating/editing templates was tricky.
The onboarding process was flawless and the support team s great. The design capabilites are great and have exceeded my expectations.
Unfortunately their customer service / technical team is only reachable via email.
Soo T.: Hi everyone. My name is Soo. I work for the Texas Propane and Gas Association. I'm the Managing Director for the Propane Services Corporation, and I would give Cvent Management a five. We chose to go with Cvent Management as we found it was the most comprehensive system. We did look at other systems like Splash, but we found that we didn't like the fact that we couldn't control our own images. There were certain aspects that they had to control. We had to go through them. So we really appreciated the fact that Cvent allowed us to customize the things that we needed to right then and there as opposed to going through another source and another source. We chose to use Cvent ultimately because of all the different facets. We liked the fact that you can manage your own merchant account. We liked the fact that you can have a website. The speaker function and the exhibitor resource panel was something that was really intriguing to us. We like the aspects that you can do passkey, as well as just organizing everything in one comprehensive cloud-based software. So for us, that was the biggest straw behind using Cvent. In the beginning, getting set up with Cvent was a little confusing. We weren't that tech friendly, but we found that Cvent support is phenomenal. It was really great and reassuring to know that we could give them a call at any hour of the time period, and they would help us out from A to B all the way to the very end and ensured that our event was launched successfully. There were no problems, and we found that, that's really one of the highest values of using Cvent. I would recommend using Cvent for any other company that is trying to get rid of different assets or aspects like Qualtrics. Cvent has a built-in survey system within it, reporting feature. For us at the state entity, we find that having Cvent really works well for our stakeholders, our director development, they really like to look at the big bird's eye view. So I would recommend if there's anyone who is stuck between different softwares that you consider using Cvent, because we have found that it makes our events significantly better and people engage and they really love the different aspects that our new websites have to offer.
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