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No matter your industry, Cvent has experience in helping organizations of all shapes and sizes to better plan, manage, market, and analyze their in-person and virtual meetings and events.
vFairs’s event solutions scale up or down to serve organizations of all sizes. Our events have been used by clients from all industries, from multinational corporations to startups to nonprofits.
I liked that the registration site was pretty intuitive to build and it integrated seamlessly with the CrowdCompass app. The customer support is amazing too.
I and some of my colleagues had problems concerned with the formatting of reporting feature. We were not able to upload all data in the format which we wanted to report in.
The customer service is amazing and they are easy to contact. Any issues you come across and their team will walk you through it step by step until you reach a resolution.
Getting the events inside the app can be confusing. It can also freeze and cause some problems if there is limited time.
So far my overall experience with Cvent has been great. I submit many proposals throughout the week and this is a great tool to help keep track of them.
I don't know if the issue was software-based, or due to admin error, however. I think part of the problem is that the system can be complicated in setting up, and needs expertise to fully leverage.
And they are constantly improving all aspects. The customer success team is always accessible and so helpful.
Poor customer service and questionable sales techniques.
Huge thumbs-us for the helping and responsive staff, from the sales process to the project managers. We liked the fact that it's back end is user friendly.
We feel that there were misunderstandings on the capabilities of the software and it created a problem the day of (which caused a mad scramble on our end to fix).
He showed a vested interest in our success and genuinely cared about project. Our three events have gone extremely events and we received great feedback from participants and senior leadership.
Sessions did not start on time, wrong versions of session videos were played, users were unable to access chat rooms, exhibitor booths weren't working.
Customer service was super responsive and helpful, as well as a pleasure to work with, despite a sizable time-zone difference. Our questions and any issues were taken care of quickly and completely.
Also the training we had for speakers was to fast and confusing and left our speakers stressed so I had to do my own training to calm their minds.
Always patient and flexible. We had wonderful customer service from the techs during the actual event who were great with our presenters.
There's no process to ensure that you get what you paid for. The lesson I learned from this experience: Expect to be abandoned on the day of the event.
Soo T.: Hi everyone. My name is Soo. I work for the Texas Propane and Gas Association. I'm the Managing Director for the Propane Services Corporation, and I would give Cvent Management a five. We chose to go with Cvent Management as we found it was the most comprehensive system. We did look at other systems like Splash, but we found that we didn't like the fact that we couldn't control our own images. There were certain aspects that they had to control. We had to go through them. So we really appreciated the fact that Cvent allowed us to customize the things that we needed to right then and there as opposed to going through another source and another source. We chose to use Cvent ultimately because of all the different facets. We liked the fact that you can manage your own merchant account. We liked the fact that you can have a website. The speaker function and the exhibitor resource panel was something that was really intriguing to us. We like the aspects that you can do passkey, as well as just organizing everything in one comprehensive cloud-based software. So for us, that was the biggest straw behind using Cvent. In the beginning, getting set up with Cvent was a little confusing. We weren't that tech friendly, but we found that Cvent support is phenomenal. It was really great and reassuring to know that we could give them a call at any hour of the time period, and they would help us out from A to B all the way to the very end and ensured that our event was launched successfully. There were no problems, and we found that, that's really one of the highest values of using Cvent. I would recommend using Cvent for any other company that is trying to get rid of different assets or aspects like Qualtrics. Cvent has a built-in survey system within it, reporting feature. For us at the state entity, we find that having Cvent really works well for our stakeholders, our director development, they really like to look at the big bird's eye view. So I would recommend if there's anyone who is stuck between different softwares that you consider using Cvent, because we have found that it makes our events significantly better and people engage and they really love the different aspects that our new websites have to offer.
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Cvent Event Management
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