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No matter your industry, Cvent has experience in helping organizations of all shapes and sizes to better plan, manage, market, and analyze their in-person and virtual meetings and events.
Best for managing many small or at least one large event annually. User-based pricing means unlimited events, so especially compatible with field marketing, global brands, and large nonprofits.
I liked that the registration site was pretty intuitive to build and it integrated seamlessly with the CrowdCompass app. The customer support is amazing too.
I and some of my colleagues had problems concerned with the formatting of reporting feature. We were not able to upload all data in the format which we wanted to report in.
The customer service is amazing and they are easy to contact. Any issues you come across and their team will walk you through it step by step until you reach a resolution.
Getting the events inside the app can be confusing. It can also freeze and cause some problems if there is limited time.
So far my overall experience with Cvent has been great. I submit many proposals throughout the week and this is a great tool to help keep track of them.
I don't know if the issue was software-based, or due to admin error, however. I think part of the problem is that the system can be complicated in setting up, and needs expertise to fully leverage.
And they are constantly improving all aspects. The customer success team is always accessible and so helpful.
Poor customer service and questionable sales techniques.
The Swoogo team had us up and running within a week. Wow, excellent customer support and very intuitive and robust software.
Customer service is the worst and getting them to add basic tools is a waste of time.
Swoogo is super user friendly, has a great resource center to help self-teach and an amazing support team if you run into any issues.
Anyone who is looking for an event registration and event management tool should look no further.
They have an awesome help ticket system as well. Their customer support is the best in the industry-- with FAST response times and solutions to any issues that you have.
While I did experience some frustration their team did everything they could to help. A manager had a meeting with me and stayed on until we got it exactly how we needed it.
Seating Charts: Fully integrated into registration, and out of this world better. Self-Check-in: Fully integrated, free, and fantastic.
Right now, we have to manually attach speakers to sessions and it is kind of a pain.
Soo T.: Hi everyone. My name is Soo. I work for the Texas Propane and Gas Association. I'm the Managing Director for the Propane Services Corporation, and I would give Cvent Management a five. We chose to go with Cvent Management as we found it was the most comprehensive system. We did look at other systems like Splash, but we found that we didn't like the fact that we couldn't control our own images. There were certain aspects that they had to control. We had to go through them. So we really appreciated the fact that Cvent allowed us to customize the things that we needed to right then and there as opposed to going through another source and another source. We chose to use Cvent ultimately because of all the different facets. We liked the fact that you can manage your own merchant account. We liked the fact that you can have a website. The speaker function and the exhibitor resource panel was something that was really intriguing to us. We like the aspects that you can do passkey, as well as just organizing everything in one comprehensive cloud-based software. So for us, that was the biggest straw behind using Cvent. In the beginning, getting set up with Cvent was a little confusing. We weren't that tech friendly, but we found that Cvent support is phenomenal. It was really great and reassuring to know that we could give them a call at any hour of the time period, and they would help us out from A to B all the way to the very end and ensured that our event was launched successfully. There were no problems, and we found that, that's really one of the highest values of using Cvent. I would recommend using Cvent for any other company that is trying to get rid of different assets or aspects like Qualtrics. Cvent has a built-in survey system within it, reporting feature. For us at the state entity, we find that having Cvent really works well for our stakeholders, our director development, they really like to look at the big bird's eye view. So I would recommend if there's anyone who is stuck between different softwares that you consider using Cvent, because we have found that it makes our events significantly better and people engage and they really love the different aspects that our new websites have to offer.
Mary: Hi, my name's Mary. I'm a director of education for a nonprofit association, planning conferences and continuing education events. I would give Swoogo a rating of five stars. Before Swoogo, our association was using paper processes for registrations, and we were using a created-by-us database in Microsoft Access. It was clunky, a lot of manual legwork to process registrations, and a lot of errors. Just human error happening during our registration process. We chose Swoogo to help us automate all of our registration processes. To help streamline the process for the participants from the moment they decide they want to consider attending our event through post-event evaluation. But the biggest kicker was just the automation that was offered within Swoogo, allowing us to customize the experience for each attendee with the built-in logic within the system and the logic built into their email platform associated with registration. It was so easy getting started with Swoogo. They offered a really great 101 and 102 training. And then they have a very robust support center online with reference articles and documentation. And their support team is topnotch. If I send them an email asking a question, I get a response very quickly and it's always super helpful. And they've been amazing. I highly recommend anyone considering Swoogo to just take the leap of faith and try it. You won't regret it.
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