--- title: "Compare Cvent Event Management vs SmartRec 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Cvent Event Management and SmartRec based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/26318-198905/Cvent-Event-Management-vs-SmartRec" page_type: "comparison" language: "en" --- # Cvent Event Management vs SmartRec Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Cvent Event ManagementSmartRec2/4 selected [Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/)[4.5 (1,099)](https://www.capterra.com/p/26318/Cvent-Event-Management/reviews/) [SmartRec](https://www.capterra.com/p/198905/SmartRec/)[4.3 (148)](https://www.capterra.com/p/198905/SmartRec/reviews/) [## Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/)[4.5 (1,099)](https://www.capterra.com/p/26318/Cvent-Event-Management/reviews/) Starting Price Contact vendor Value-for-Money 4.2 Functionality 4.3 Ease of Use 4.2 Customer Service 4.5 Reviews Sentiment Based on [1,099 reviews](#user-reviews) Positive 1,021 Neutral 52 Negative 26 [## SmartRec](https://www.capterra.com/p/198905/SmartRec/)[4.3 (148)](https://www.capterra.com/p/198905/SmartRec/reviews/) Starting Price CA$99.00/month Value-for-Money 4.1 Functionality 3.9 Ease of Use 4.1 Customer Service 4.6 Reviews Sentiment HL Based on [148 reviews](#user-reviews) Positive 127 Neutral 16 Negative 5 ## Summary * * * Key features rated by users Features selected based on 5,458 reviews from registration software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 82%Fit High performer Feature ratings Online Registration 4.7 Registration Management 4.7 Electronic Payments 4.5 Payment Processing 4.3 Event Management 4.5 77%Fit Feature ratings Online Registration 4.1 Registration Management 4.3 Electronic Payments 4.9 Payment Processing 4.1 Event Management 3.5 User satisfaction User satisfaction 4.5 User reviews[1,099](https://www.capterra.com/p/26318/Cvent-Event-Management/reviews/) Ease of use 4.2 Functionality 4.3 Value for money 4.2 Customer support 4.5 User satisfaction 4.3 User reviews[148](https://www.capterra.com/p/198905/SmartRec/reviews/) Ease of use 4.1 Functionality 3.9 Value for money 4.1 Customer support 4.6 Price starts from Price starts from \-- - Free version - Free trial Price starts from CA$99Flat Rate, Per Month - Free version - Free trial Best for Best for Event professionals and marketers who won't trade scale for control - whether you're an event pro running a 20,000-person flagship conference or a marketer running a 20-person executive dinner. Best for Government agencies (parks and rec), non-profits (YMCAs, JCCs), small businesses (camp, swim schools, afterschool and class activities). ## User reviews Pros & cons NT Nicolth T. Manager, Meeting Coordination > "It is a great all-in-one platform for building your website and managing budgets, marketing, and sourcing. Since our..." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7183946) KC Karen C. Event Strategist > "For my clients who live and die by finanacial reports, I have had to customize reports or send follow up documentation to..." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7013836) LB Lauretta B. VP, Corporate Access > "It makes the enter process of creating a site, collecting your registrations, and executing the actual event much more..." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7184556) KF Kristin F. Event Technology Manager > "Scaling down is difficult, or trying to find solutions that do not fit into the pre-built widget, ie, hotel, payments etc" [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7184572) NK Nikita K. System Admin > "End to End workflow integration, configurable registration & forms is something that we use on daily basis for the event..." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7096683) KS Katrina S. Senior Corporate Event Planner > "I feel like there are a lot of templates that no one uses, maybe start combining them and make it more clear." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7184554) ER Erika R. Events Manager > "My goal is to take what I have learned from Cvent Connect and make our registration even more customized for the attendee..." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7024137) Maxwell P. General Manager > "The interface in some areas feels a bit clunky and could use a modern refresh to match newer competitors." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7059274) SJ Sarah J. VP of Events > "After using it for nearly 10 years, I trust the system to support high-volume registration, complex agendas, and detailed..." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7045328) RH Russ H. Event Technology Manager > "Personally, I don't think their AI agent is quite there yet, and it's rather annoying the 'raise a new case' feature has..." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7035155) Maxwell P. General Manager > "The registration features are incredibly customizable, allowing us to handle complicated attendee tracks without breaking a..." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7059274) LF Lysha F. Event Manager > "This makes it difficult when onboarding new members of my team as it takes many months of continuous practice and real life..." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6830973) RF Robert F. Executive Director > "It collects the registration information in a great format that allows my staff to quickly locate, modify or cancel..." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6829943) JC Julia C. Senior Programs and Events Coordinator > "Sometimes links do not work and I need to add and delete sessions from people and if they are not in the same registration..." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6531582) JF Jenn F. Director of Professional Development > "The platform seamlessly integrates essential features including event setup, speaker coordination, and attendee..." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6545878) KN Kae N. Marketing Associate > "Not being able to login into multiple devices using one account gets tiresome when I am working offsite and my computer at..." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6553599) AB Adriana B. Strategic Relationship Officer > "I also appreciate how many event management tasks can be automated, saving time while improving the attendee experience." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7185178) GR Gina R. Events Coordinator > "From 'Attendee List' under 'Actions", I am unable to export a list of registrants." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7100477) CT Camille T. Event Manager > "Cvent has a ton of features that can streamline your attendees' registration journey." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7185185) CG Cam G. Specialist > "There are often times technical issues that arise with the software due to coding, tags, etc that make it difficult to..." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6618393) VN Vivian N. Website Coordinator > "I like that Cvent Event Management has an amazing customer support service and that they provide all the tools I need for..." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6532828) RF Robert F. Executive Director > "There is so much customizability that it can become slightly overwhelming for users who do not need the "deep"..." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6829943) MG Melissa G. Group and Meetings Manager > "They are always able to understand my problem, answer my questions, figure out a solution and work with me to make sure the..." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7184633) KM Kayla M. Event Specialist > "If they are registered as a guest, they do not have the same capabilities as the primary user." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6830964) AB Adriana B. Strategic Relationship Officer > "I am impressed with the platform, its innovative features, and the way AI is transforming event management." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7185178) TS Teresa S. Program Coordinator > "The lack of flexibility and options available for member registration." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6596985) SL Stephanie L. EA > "Onarrival helps streamline registration and makes it seamless. " [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7158811) DL David L. Registration Specialist > "Registration types doesn't cut it. " [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7018933) KF Kristin F. Event Technology Manager > "Ease of use - the interface is intuitive and I love the drag and drop website builder to ensure the reg pages flow correctly" [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7184572) VR Verified Reviewer Front Desk > "There are no instructions or examples on how to accurately and properly fill out certain documents and forms, such as a..." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6004852) RG Robin G. Events and Chapter Engagement Assistant Manager > "I also LOVE the Event in a box for onsite badge printing, it was a game changer for us in 2025!" [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7035322) KH Kerri H. Event Manager > "Aesthetically, it's easy to make your reg site look unappetizing simply by not knowing how to use the tools provided." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6830808) RH Russ H. Event Technology Manager > "I have curated many personalized user experiences with Cvent registration, and the entire Cvent ecosystem, and the platform..." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7035155) NG Nicole G. SMMS Operator > "I think that there is too much emphasis on the "look" of things, rather than the functionality of things." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7006456) SY Sara Y. Meeting Event Manager > "Automation features like confirmation emails and reminders save time and reduce manual work." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7047343) VR Verified Reviewer Sr. Comms Director > "The email section is very difficult to use and can get easily confused with which audience you are sending to." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6831086) AK Avash K. RA > "Regarding feature, I like the attendee management feature and the ability to export event reports." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6535481) Christie S. Meetings and Membership Director > "Sometimes the platform seems a bit archaic so simple that it trips people up" [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6878112) MG Melissa G. Group and Meetings Manager > "The customer support for Cvent Event Management is like no other." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7184633) KF Kelly F. Meeting Planner > "Sometimes I will have an attendee reach out and say the registration is too overwhelming for them to fill out and will send..." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6444940) GR Gina R. Events Coordinator > "I like that I am able to manually register someone even when registration is full." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7100477) MR Melane R. Director of Donor Experience > "I could see there wouldn't be a conflict but I still couldn't register for desired sessions." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6830774) AA Abdul A. IT > "I like how everything — from forms to attendee tracking — is in one place" [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7035307) VR Verified Reviewer Events Manager > "It feels expensive compared to other solutions." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7107103) KC Karen C. Event Strategist > "I like being able to customize the look and feel of the registration process. " [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7013836) KM Kayla M. Event Specialist > "I do not understand the difference before group and guest registration." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6830964) KG Kalani G. Director, Program Operations > "Overall, I am very excited to be implementing Cvent Event Management across a wide variety of program types." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7184040) VR Verified Reviewer Service Desk Manager > "The cost really can be too high, and at times makes you wonder how it got to that point" [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6795961) RH Russ H. Event Technology Manager > "Cvent registration is honestly my go-to product for curating personal registration experiences." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7035155) LM Liz M. Director of Marketing and Events > "We recently encountered a significant issue with Cvent. Despite upgrading our services, we were inaccurately charged for..." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6119000) MA Miriam A. Senior Manager, Event Operations > "I love how you keep making enhancements to improve the process on the back end and adding the flexibility to design the..." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6830967) TS Tracy S. Events Analyst > "That the questions aren't user friendly in setting up." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6829880) JF Jenn F. Director of Professional Development > "Cvent Event Management offers a comprehensive solution that streamlines the entire event planning process." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6545878) VR Verified Reviewer Sr. Comms Director > "User interface is not intuitive." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6831086) JY Jason Y. Cvent Administrator > "Our attendees love the onsite experience and the registration process for online and in person events is easy." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7097053) AG Alyssa G. Customer Experience Coordinator > "The registration site building is not super customizable." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6289123) MS Meagan S. Event Technology Specialist > "It would be really cool to see there be a waitlist ranking feature - where you could rank what sessions you want to join in..." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6831950) NK Nikita K. System Admin > "sometimes it lags, bit need to focus on design or aesthetics" [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6473435) IR Isaiah R. Conference Events manager > "The overall inclusion of being integrated with all apps." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7184548) KH Kerri H. Event Manager > "It can all be overwhelming and difficult to learn." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6830808) VR Verified Reviewer Service Desk Manager > "The complete solution for managing registrations and information for events in our organization" [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6795961) AK Allison K. Event Coordinator > "Sometimes there are too many features and it can get difficult to manage" [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6427024) CB Chere B. Director of Global Events > "This functionality allows me to create amazing reports for my stakeholders." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6830986) SP Sarah P. Event Tech > "I feel like the training videos do not cover everything. " [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6051529) MT Michelle T. CSL > "I can accomplish everything I need, from sourcing, budgets, to attendee registration/experience." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6542130) AT Abigail T. Marketing Specialist > "Entire outages in the middle of us lauching webinars that leave us unable to access the software at all some days. When..." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___4171129) SL Sara L. Event Planner > "Event creation and logistics all in one spot - and being able to create an easy space to information share." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6830831) LC Lucy C. Associate Event Technology Manager > "The support documents miss out important information" [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6024717) KC Karen C. Event Strategist > "I also like that the registration product is easy to use and if I have any questions, my support team and the community is..." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7013836) ST Stephanie T. AM > "The one thing I will say is probably when an attendee cancels, we cannot switch them back to no response and send a fresh..." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___4434111) SZ Sharon Z. Event Director > "I like the ability to customize what I need for all parts of the organization to get who it there." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6831087) Jennifer G. Manager - Creative Services > "In the beginning it was a little tricky setting up events." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6256694) MK Marjorie K. Founder > "It saved time, made the attendee experience smoother, and gave us clear insights into event performance." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6884514) NH Nicole H. Event Technology and Registration Manager > "Our internal team has a hard time understanding reports." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6363768) MC Maddie C. Event Coordinator > "There is so much opportunity and tools to ensure the best possible outcome for not only the attendees, but also the staff..." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6830949) AF Alyse F. Treasurer > "Onboarding often did not even know what was purchased. " [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6304378) RS Rachel S. Event Technologist > "We host events ranging from 50 to 2500 people and the ability to remove so much of the manual work off of our team from the..." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6465729) DB Diana B. Director, Conferences & Events > "We also are unable to change the event site template without paying for a new event build." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___4442790) DA Daniel A. Administrative Support > "It is thorough and detailed allowing for compatibility and customizability to suit your needs." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6606235) VR Verified Reviewer Web Site Content Manager > "The diversity of Cvent's options can sometimes be a downfall, as there are some features my organization doesn't utilize." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___4540078) PL Pamela L. Member Services Rep. > "I like the software and sometime user friendly." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6829964) VR Verified Reviewer Sr. Comms Director > "User interface is not intuitive." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6831086) KN Katherine N. Event Registration > "I enjoy how user friendly Cvent event management is." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6238777) SP Shannon P. Event Coordinator > "It is not very intuitive for less-experienced users" [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___4343279) ST Stephanie T. AM > "What I like most about the software is that it is quite user friendly." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___4434111) DA Dave A. Marketing Operations > "It has a bit of a learning curve as the software is not as intuitive as it could be." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___3106753) VR Verified Reviewer Registration Coordinator > "It is more friendly as a newer user and modern." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___2989204) AC Ashley C. Events and Travel Services Supervisor > "The system itself is not very user friendly." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___3108991) IR Isaiah R. Conference Events manager > "The overall inclusion of being integrated with all apps." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7184548) PB Paolo B. Technical Architect > "It does not fit well for complex integration in an enterprise environment." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___3600259) NG Nicole G. SMMS Operator > "I think its great that they have so many new integrations now which gives lots of options for different groups / users." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7006456) Maxwell P. General Manager > "The interface in some areas feels a bit clunky and could use a modern refresh to match newer competitors." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7059274) PR Parul R. Event Technology Coordinator > "Good integration capabilities, it seamlessly connects with other software and platforms." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6467729) NG Nicole G. SMMS Operator > "I think that there is too much emphasis on the "look" of things, rather than the functionality of things." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7006456) VR Verified Reviewer Events Manager > "Ease of use, customer service, and the seamless integration of all the various software options" [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___4841574) Christie S. Meetings and Membership Director > "Sometimes the platform seems a bit archaic so simple that it trips people up" [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6878112) KG Kalani G. Director, Program Operations > "Overall, I am very excited to be implementing Cvent Event Management across a wide variety of program types." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7184040) VR Verified Reviewer Events Manager > "It feels expensive compared to other solutions." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7107103) SY Sara Y. Meeting Event Manager > "Works well for large programs." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7047343) AT Abigail T. Marketing Specialist > "Entire outages in the middle of us lauching webinars that leave us unable to access the software at all some days. When..." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___4171129) CH Chelsea H. VP of Marketing and Events > "we have very complex requirements and CVENT is able to meet nearly all of them." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6830883) LC Lucy C. Associate Event Technology Manager > "The support documents miss out important information" [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6024717) HS Heather S. Content Admin. > "After using a system that is 30 yrs old, Cvent has made my life so much easier!" [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6515641) AMN Anne Marilyn N. Freelance > "They don't have an immediate customer service via the phone." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___3643684) VN Vivian N. Website Coordinator > "I like that Cvent Event Management has an amazing customer support service and that they provide all the tools I need for..." [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6532828) CR Coy R. Senior Creative Designer > "Customer service can be difficult to get a hold of" [See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___3707876) [View Reviews](https://www.capterra.com/p/26318/Cvent-Event-Management/reviews/) HL Herschel L. Manager of Enterprise Software > "The customer success and support teams are excellent to work with." [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___7182309) HL Herschel L. Manager of Enterprise Software > "Refunds in the system are a multistep process and can be difficult for staff to get a handle on." [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___7182309) TB Tanya B. Operations Manager > "I like that once registered we are able to do the attendance based off of the registration. " [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6495732) LC Laura C. Office Manager > "It is difficult to customize some situations, printing the children's files is difficult, and it does not provide yearly tax..." [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6773625) TB Tanya B. Operations Manager > "I also like that is shows how many spots are available when registering. " [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6495732) AK Amanda K. Director of Operations > "Running a child care center with multiple government funding - I am unsure with the subscriptions and our clients running into..." [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6467426) AT Astrid T. Marketing Support > "We've received positive feedback from customers about how simple and seamless the booking process is." [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6523266) AT Astrid T. Marketing Support > "The only downside we've encountered is that tickets cannot be refunded directly, only credited back." [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6523266) SM Stacey M. Senior Program Manager > "Our families were able to figure out registration with relative ease." [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6798767) AK Amanda K. Director of Operations > "I find it difficult and complicated on the administrative side for subcriptions and when clients find loopholes in the system..." [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6467426) AA Aiden A. Software Engineer > "The recommendation system is also extremely useful." [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6635949) SW Susan W. Registration > "The scholarship application process is quite cumbersome, especially when students register before being awarded." [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6475832) AT Astrid T. Marketing Support > "They provided excellent guidance and support at every step of the way." [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6523266) MK Mark K. CSR > "Sometimes it's hard for our business to understand how it works/" [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6477429) ET Erika T. Program Manager > "We went from an antiquated software with no way for the end user to register online, the online registration platform has been a..." [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4550834) KS Kellie S. Financial Director > "The "store" where we house our pro-shop is not well equipped and has not had updates in years." [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4543505) EH Eric H. Parks and Recreation Supervisor > "I do enjoy the way things are set up for our staff to use, and I like the contracts feature." [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6472986) SH Stacy H. Managing Director > "It took us almost two years to navigate the existing financial reports to find the ones that actually showed us the information..." [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3144851) VA Vanessa A. Senior Director of Finance and Operations > "We have just started using it but so far we are pleased aside from a few tweaks/enhancements that would make our work arounds..." [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6463968) IW Ian W. Co-Founder > "There were many small things required to set up, albeit many issues were due to errors made on our side." [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4455733) JP Jr P. Director of County Parks & Recreation > "From our first conversation with a SmartRec sales representative to our daily interactions with the support staff, these..." [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4612122) DD Dean D. Cashier > "E.g. A person that registered for classes for the whole month will have a full page of discounts/classes to parse, which makes..." [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3162062) SW Susan W. Registration > "Setting up programs is fast and straightforward, with everything conveniently located in one spot." [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6475832) SN Safiya N. Performing Artist > "The price concerned me just because our business is on the small-ish side." [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4408815) SW Susan W. Registration > "It’s such a big help for organizations managing both programs at the same time." [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6475832) MU Megan U. Program Supervisor > "Sometimes changes don't save and the gateway times out when making mass edits." [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3161239) RB Ryan B. Deputy Director > "The platform enables customers to perform most functions on their own, anywhere with an internet connection." [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4610282) BW Bailey W. Assistant Manager > "We have had lots of issues rolling out this software for widespread use at our facility, many of the issues are very minor but..." [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3144516) JP Jr P. Director of County Parks & Recreation > "The greatest advantage of SmartRec is the customer service staff's availability and willingness to assist with any issues or..." [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4612122) CM Chelsea M. Recreation Supervisor > "In the short term it has been very challenging to adapt some areas of our department to function within the limitations of this..." [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3144576) ET Erika T. Program Manager > "They are a newer software with limited capabilities compared to more established software's BUT they are always pushing out new..." [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4550834) MA Meghan A. Artistic Associate and Operations Manager > "Trying to un enroll or provide discounts or refunds can be incredibly confusing." [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3154926) MZ Matt Z. Camp Manager > "The simplicity of the program and being able to make it easy for my camp directors" [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6463690) JS Jana S. Archery Range Manager > "It's a bit hard to understand how best to do a desired program. And I end up having to ask a lot of questions." [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3146724) Raul Antonio Z. Graduate > "Before using this platform, I used to waste a lot of time trying to find and sign up for community activities. But now,..." [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4886708) FM Frank M. PT Cashier > "Our clients seem to have a hard time navigating the system." [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3176818) CA Chelsey A. Recreation Supervisor > "We like how clean the store is and how it is so easy for our customers to checkout in an easy and timely fashion. " [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4543146) CS Casey S. Senior Administrative Assistant > "It makes it hard to write guides or standard operating procedures for software that is constantly changing." [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___2896191) Raul Antonio Z. Graduate > "I liked how easy and convenient it makes the registration and payment process for online activities." [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4886708) CH Cat H. Administrative coordinator > "Our community finds it difficult to navigate" [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3144541) SW Susan W. Registration > "Overall, I would rate this system at 3/5 stars." [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6475832) BA Becca A. Divisional Children and Youth Program Coordinator > "it was still a struggle to use, nothing was simple and I always felt like it was my first time using it." [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___2681904) EH Eric H. Parks and Recreation Supervisor > "The support has been good as well." [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6472986) FM Frank M. PT Cashier > "Our clients seem to have a hard time navigating the system." [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3176818) AB Amy B. Director of Program Operations > "End user experience is easy and friendly." [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6463723) CH Cat H. Administrative coordinator > "Our community finds it difficult to navigate" [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3144541) DC David C. President - administrator > "Good support team" [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6464262) MK Mark K. CSR > "Sometimes it's hard for our business to understand how it works/" [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6477429) BL Brian L. Customer Service Rep > "Easy to use and follow." [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6463730) JS Jana S. Archery Range Manager > "It's a bit hard to understand how best to do a desired program. And I end up having to ask a lot of questions." [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3146724) RB Ryan B. Deputy Director > "I would definitely recommend using SmartRec over some of the other "big players" that have typically dominated the parks and..." [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4610282) BA Becca A. Divisional Children and Youth Program Coordinator > "it was still a struggle to use, nothing was simple and I always felt like it was my first time using it." [See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___2681904) [View Reviews](https://www.capterra.com/p/198905/SmartRec/reviews/) ## User interface [Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/) 4.48 (1,099) 4.33 (148) ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit AI Copilot 207 Important Alerts/Notifications 150 Important Attendee Tracking 120 Important Cvent Event Management Top features 29/32 - AI Copilot - Alerts/Notifications - Attendee Tracking - Badge Management - Barcode/Ticket Scanning - Calendar Management - Class Registration - Contact Management - CRM - Customizable Forms - Data Security - Discount Management - Electronic Payments - Email Marketing - Event Management - Event Registration - Event Ticketing - Forms Management - Generative AI - Group Registration - Marketing Automation - Mobile Access - Online Registration - Payment Processing - Refund Management - Registration Management - Self Check-In/Check-Out - Self Service Portal - Surveys & Feedback - Third-Party Integrations - Visitor Registration - Website Management [See all features](https://www.capterra.com/p/26318/Cvent-Event-Management/#features) SmartRec 23/32 - AI Copilot - Alerts/Notifications - Attendee Tracking - Badge Management - Barcode/Ticket Scanning - Calendar Management - Class Registration - Contact Management - CRM - Customizable Forms - Data Security - Discount Management - Electronic Payments - Email Marketing - Event Management - Event Registration - Event Ticketing - Forms Management - Generative AI - Group Registration - Marketing Automation - Mobile Access - Online Registration - Payment Processing - Refund Management - Registration Management - Self Check-In/Check-Out - Self Service Portal - Surveys & Feedback - Third-Party Integrations - Visitor Registration - Website Management [See all features](https://www.capterra.com/p/198905/SmartRec/#features) ### Recognition No recognitions have been awarded to Cvent Event Management No recognitions have been awarded to SmartRec ### Deployment & support Cvent Event Management Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos SmartRec Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Cvent Event Management - By Cvent - Located in United States - Founded in 1999 SmartRec - By Amilia - Located in Canada - Founded in 2004 ## Popular Comparisons [Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/)[4.48 (1,099)](https://www.capterra.com/p/26318/Cvent-Event-Management/reviews/) vs [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)[4.60 (5,827)](https://www.capterra.com/p/114949/Eventbrite/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.3 Features 4.5 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/26318-114949/Cvent-Event-Management-vs-Eventbrite) [SmartRec](https://www.capterra.com/p/198905/SmartRec/)[4.33 (148)](https://www.capterra.com/p/198905/SmartRec/reviews/) vs [TeamLinkt](https://www.capterra.com/p/187412/TeamLinkt/) [4.65 (127)](https://www.capterra.com/p/187412/TeamLinkt/reviews/) CA$99/month Price CA$0 3.9 Features 4.4 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/187412-198905/TeamLinkt-vs-SmartRec) [Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/)[4.48 (1,099)](https://www.capterra.com/p/26318/Cvent-Event-Management/reviews/) vs [Whova](https://www.capterra.com/p/149712/Whova/)[4.80 (2,489)](https://www.capterra.com/p/149712/Whova/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.3 Features 4.7 4.2 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/26318-149712/Cvent-Event-Management-vs-Whova) [SmartRec](https://www.capterra.com/p/198905/SmartRec/)[4.33 (148)](https://www.capterra.com/p/198905/SmartRec/reviews/) vs [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[4.33 (620)](https://www.capterra.com/p/102088/NeonCRM/reviews/) CA$99/month Price $99/month 3.9 Features 4.2 4.1 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/102088-198905/NeonCRM-vs-SmartRec) [Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/)[4.48 (1,099)](https://www.capterra.com/p/26318/Cvent-Event-Management/reviews/) vs [EventsAir](https://www.capterra.com/p/130158/EventsAIR/)[4.65 (79)](https://www.capterra.com/p/130158/EventsAIR/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.3 Features 4.6 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/26318-130158/Cvent-Event-Management-vs-EventsAIR) [SmartRec](https://www.capterra.com/p/198905/SmartRec/)[4.33 (148)](https://www.capterra.com/p/198905/SmartRec/reviews/) vs [Jumbula](https://www.capterra.com/p/141309/Jumbula/)[4.52 (127)](https://www.capterra.com/p/141309/Jumbula/reviews/) CA$99/month Price $15/month 3.9 Features 4.3 4.1 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/141309-198905/Jumbula-vs-SmartRec) [Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/)[4.48 (1,099)](https://www.capterra.com/p/26318/Cvent-Event-Management/reviews/) vs [Accelevents](https://www.capterra.com/p/144596/Accelevents/)[4.73 (164)](https://www.capterra.com/p/144596/Accelevents/reviews/) Contact vendor for pricing Price $7000one time 4.3 Features 4.5 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/26318-144596/Cvent-Event-Management-vs-Accelevents) [SmartRec](https://www.capterra.com/p/198905/SmartRec/)[4.33 (148)](https://www.capterra.com/p/198905/SmartRec/reviews/) vs [iClassPro](https://www.capterra.com/p/127097/iClassPro/)[4.51 (477)](https://www.capterra.com/p/127097/iClassPro/reviews/) CA$99/month Price $139/month 3.9 Features 4.1 4.1 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/127097-198905/iClassPro-vs-SmartRec) [Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/)[4.48 (1,099)](https://www.capterra.com/p/26318/Cvent-Event-Management/reviews/) vs [Bizzabo](https://www.capterra.com/p/135385/Bizzabo/)[4.37 (171)](https://www.capterra.com/p/135385/Bizzabo/reviews/) Contact vendor for pricing Price $17999/year 4.3 Features 4.1 4.2 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/26318-135385/Cvent-Event-Management-vs-Bizzabo) [SmartRec](https://www.capterra.com/p/198905/SmartRec/)[4.33 (148)](https://www.capterra.com/p/198905/SmartRec/reviews/) vs [MyRec.com](https://www.capterra.com/p/127071/Online-Registration-System/)[4.53 (167)](https://www.capterra.com/p/127071/Online-Registration-System/reviews/) CA$99/month Price $3445/year 3.9 Features 4.3 4.1 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/127071-198905/Online-Registration-System-vs-SmartRec) [Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/)[4.48 (1,099)](https://www.capterra.com/p/26318/Cvent-Event-Management/reviews/) vs [EventCreate](https://www.capterra.com/p/147664/EventCreate/)[4.90 (788)](https://www.capterra.com/p/147664/EventCreate/reviews/) Contact vendor for pricing Price $39/month 4.3 Features 4.8 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/26318-147664/Cvent-Event-Management-vs-EventCreate) [SmartRec](https://www.capterra.com/p/198905/SmartRec/)[4.33 (148)](https://www.capterra.com/p/198905/SmartRec/reviews/) vs [Corsizio](https://www.capterra.com/p/148885/Corsizio/)[4.85 (227)](https://www.capterra.com/p/148885/Corsizio/reviews/) CA$99/month Price $0.15one time 3.9 Features 4.5 4.1 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/148885-198905/Corsizio-vs-SmartRec)