# Compare Cvent Event Management vs SmartRec 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Cvent Event Management and SmartRec based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/26318-198905/Cvent-Event-Management-vs-SmartRec

---

# Cvent Event Management vs SmartRec Features and Cost Comparison

Last updated March 18th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Cvent Event ManagementSmartRec2/4 selected

[Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/)[4.5 (990)](https://www.capterra.com/p/26318/Cvent-Event-Management/reviews/)

[SmartRec](https://www.capterra.com/p/198905/SmartRec/)[4.3 (146)](https://www.capterra.com/p/198905/SmartRec/reviews/)

[## Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/)[4.5 (990)](https://www.capterra.com/p/26318/Cvent-Event-Management/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.1

Functionality

4.3

Ease of Use

4.1

Customer Service

4.5

Reviews Sentiment

Based on [990 reviews](#user-reviews)

Positive

911

Neutral

54

Negative

25

[## SmartRec](https://www.capterra.com/p/198905/SmartRec/)[4.3 (146)](https://www.capterra.com/p/198905/SmartRec/reviews/)

Starting Price

$99.00/month

Value-for-Money

4.1

Functionality

3.9

Ease of Use

4.1

Customer Service

4.6

Reviews Sentiment

TB

Based on [146 reviews](#user-reviews)

Positive

125

Neutral

16

Negative

5

## Summary

* * *

Key features rated by users

Features selected based on 4,982 reviews from registration software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

82%Fit

High performer

Feature ratings

Online Registration

4.6

Registration Management

4.6

Electronic Payments

4.8

Payment Processing

4.3

Event Ticketing

4.7

70%Fit

Missing features

Feature ratings

Online Registration

4.1

Registration Management

4.3

Electronic Payments

4.8

Payment Processing

4.1

Event Ticketing

NA

User satisfaction

User satisfaction

4.5

User reviews[990](https://www.capterra.com/p/26318/Cvent-Event-Management/reviews/)

Ease of use

4.1

Functionality

4.3

Value for money

4.1

Customer support

4.5

User satisfaction

4.3

User reviews[146](https://www.capterra.com/p/198905/SmartRec/reviews/)

Ease of use

4.1

Functionality

3.9

Value for money

4.1

Customer support

4.6

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$99Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Cvent has experience in helping organizations of all shapes and sizes to better plan, manage, market, and analyze their in-person and virtual meetings and events.

Best for

Government agencies (parks and rec), nonprofits (YMCAs, JCCs), small businesses (camp, swim schools, afterschool and class activities).

## User reviews

Pros & cons

NK

Nikita K.

Associate- Business System Admin

> "End to End workflow integration, configurable registration & forms is something that we use on daily basis for the event..."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7096683)

VR

Verified Reviewer

Events Manager - Corporate Events

> "It's complex to understand for new users and constant change in feature/ UI without proper communication to users makes it..."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7102045)

Maxwell P.

General Manager

> "The registration features are incredibly customizable, allowing us to handle complicated attendee tracks without breaking a sweat."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7059274)

Maxwell P.

General Manager

> "The interface in some areas feels a bit clunky and could use a modern refresh to match newer competitors."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7059274)

JF

Jenn F.

Director of Professional Development

> "The platform seamlessly integrates essential features including event setup, speaker coordination, and attendee registration..."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6545878)

LF

Lysha F.

Event Manager

> "This makes it difficult when onboarding new members of my team as it takes many months of continuous practice and real life..."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6830973)

VN

Vivian N.

Website Coordinator

> "I like that Cvent Event Management has an amazing customer support service and that they provide all the tools I need for..."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6532828)

DE

Damla E.

Senior Manager events and partnerships

> "At times, the platform felt a bit clunky and took a while to navigate between sections."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7028740)

JH

Julia H.

Association Coordinator

> "Cvent has streamlined our processes, allowing a small staff to concentrate on other activities related to our conferences and..."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6232000)

JC

Julia C.

Senior Programs and Events Coordinator

> "Sometimes links do not work and I need to add and delete sessions from people and if they are not in the same registration type..."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6531582)

JY

Jason Y.

Cvent Administrator

> "Our attendees love the onsite experience and the registration process for online and in person events is easy."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7097053)

KN

Kae N.

Marketing Associate

> "Not being able to login into multiple devices using one account gets tiresome when I am working offsite and my computer at work..."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6553599)

VR

Verified Reviewer

Service Desk Manager

> "The complete solution for managing registrations and information for events in our organization"

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6795961)

CG

Cam G.

Specialist

> "There are often times technical issues that arise with the software due to coding, tags, etc that make it difficult to change..."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6618393)

VR

Verified Reviewer

Cvent Coordinator

> "The event app provides conference info, attendee schedules, networking opportunities and interactive features."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6280559)

NG

Nicole G.

SMMS Operator

> "I think that there is too much emphasis on the "look" of things, rather than the functionality of things."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7006456)

CB

Chere B.

Director of Global Events

> "This functionality allows me to create amazing reports for my stakeholders."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6830986)

VR

Verified Reviewer

Sr. Comms Director

> "The email section is very difficult to use and can get easily confused with which audience you are sending to."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6831086)

DE

Damla E.

Senior Manager events and partnerships

> "The platform felt intuitive and saved me a lot of time, especially with communication and updates."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7028740)

VR

Verified Reviewer

Event Manager

> "Some features aren’t always intuitive, and it can take extra time to learn or troubleshoot."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7017672)

SL

Sara L.

Event Planner

> "Event creation and logistics all in one spot - and being able to create an easy space to information share."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6830831)

VR

Verified Reviewer

Service Desk Manager

> "The cost really can be too high, and at times makes you wonder how it got to that point"

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6795961)

KW

Kaytie W.

Conference and Event Business Executive

> "As a proactive conference sales executive I am always eager to use any platforms that generate new leads, Cvent certainly brings..."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6241796)

SM

Sierra M.

Event Registration Coordinator

> "Cvent community is never up to date. If we have questions, we have to message our cvent contact."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6285687)

DE

Damla E.

Senior Manager events and partnerships

> "I also appreciated how smooth the attendee experience was; it made the whole event feel more organised and professional without..."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7028740)

AG

Alyssa G.

Customer Experience Coordinator

> "The registration site building is not super customizable."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6289123)

MK

Marjorie K.

Founder

> "It saved time, made the attendee experience smoother, and gave us clear insights into event performance."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6884514)

VR

Verified Reviewer

Front Desk

> "There are no instructions or examples on how to accurately and properly fill out certain documents and forms, such as a request..."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6004852)

MC

Maddie C.

Event Coordinator

> "There is so much opportunity and tools to ensure the best possible outcome for not only the attendees, but also the staff that..."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6830949)

VR

Verified Reviewer

Sr. Comms Director

> "User interface is not intuitive."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6831086)

AK

Avash K.

RA

> "Regarding feature, I like the attendee management feature and the ability to export event reports."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6535481)

LM

Liz M.

Director of Marketing and Events

> "We recently encountered a significant issue with Cvent. Despite upgrading our services, we were inaccurately charged for onsite..."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6119000)

AG

Alyssa G.

Customer Experience Coordinator

> "I only used it for registration site building for the most part, but I know you can do many things with Cvent - they have a lot..."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6289123)

Jennifer G.

Manager - Creative Services

> "In the beginning it was a little tricky setting up events."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6256694)

JY

Jason Y.

Cvent Administrator

> "Cvent has great customer support and we have not experienced any bugs or issues in the 10+ years we used the platform."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7097053)

NH

Nicole H.

Event Technology and Registration Manager

> "Our internal team has a hard time understanding reports."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6363768)

KC

Kate C.

Program Coordinator

> "Cvent Event management is great in terms of having everything you need for a successful event in one area."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6829882)

AF

Alyse F.

Treasurer

> "Onboarding often did not even know what was purchased. "

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6304378)

CB

Chere B.

Director of Global Events

> "I've been able to push my event strategy forward and grow my events with this platform."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6830986)

KW

Kaytie W.

Conference and Event Business Executive

> "I always have trouble logging in, and so do my close colleagues."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6241796)

NG

Nicole G.

SMMS Operator

> "I think its great that they have so many new integrations now which gives lots of options for different groups / users."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7006456)

AZ

April Z.

Registration Manager

> "My experience is mostly positive, but the product is expensive and I feel like we are Nickle and dimed to death when trying to..."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___4793721)

JF

Jenn F.

Director of Professional Development

> "Cvent Event Management offers a comprehensive solution that streamlines the entire event planning process."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6545878)

ES

Elizabeth S.

Events Coordinator

> "lack of customization, a lot of templates look very cookie cutter."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6213671)

EC

Emily C.

Event Planner

> "In addition, the customer sthat come to our conferences appreciate that their information is safe."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7035462)

CC

Christie C.

Digital Events Manager

> "Event management wouldn't be possible with this tool. "

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___4848019)

Samantha H.

Digital Content Manager

> "Keeping each feature internal made my job easier in the long run."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7073753)

SP

Sarah P.

Event Tech

> "I feel like the training videos do not cover everything. "

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6051529)

Jennifer G.

Manager - Creative Services

> "Cvent makes it very easy to set up and deploy registration websites, manage hotel bookings, flights, and overall user experience."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6256694)

AT

Abigail T.

Marketing Specialist

> "Entire outages in the middle of us lauching webinars that leave us unable to access the software at all some days. When something..."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___4171129)

DH

Debra H.

Meeting Coordinator

> "I also love that if there is something you want to learn how to do or if you need to troubleshoot customer support is available."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6830915)

LaKisha M.

Corporate Relations & Event Coordinator

> "Some of the features are clunky and hard to navigate."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___4938627)

MT

Michelle T.

CSL

> "I can accomplish everything I need, from sourcing, budgets, to attendee registration/experience."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6542130)

LC

Lucy C.

Associate Event Technology Manager

> "The support documents miss out important information"

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6024717)

VR

Verified Reviewer

Field Marketing Specialist

> "This platform makes it super easy to create landing pages for our events."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6867371)

ST

Stephanie T.

AM

> "The one thing I will say is probably when an attendee cancels, we cannot switch them back to no response and send a fresh..."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___4434111)

JN

Janet N.

Administration

> "I’ve used it to manage notifications, RSVPs, and all logistical details with ease."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6536157)

MP

Meghan P.

Travel and Event Coordinator

> "Entering data into Cvent can me difficult if the data is does not match Cvent formulas."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___3463094)

BR

Brooke R.

Vice President

> "Everything is all in one place and makes it easy for admins to set up, modify, and highlight components of the event."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6234154)

DB

Diana B.

Director, Conferences & Events

> "We also are unable to change the event site template without paying for a new event build."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___4442790)

JV

Jetender V.

Project Manager

> "Rich API's for automated data integration ."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6765251)

VR

Verified Reviewer

Web Site Content Manager

> "The diversity of Cvent's options can sometimes be a downfall, as there are some features my organization doesn't utilize."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___4540078)

PL

Pamela L.

Member Services Rep.

> "It is simple to set up and it is easier if the event or session is in optional selection to do easy modification."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6829964)

DC

Dana C.

Sr Account Associate

> "The only thing that I am still struggling with is some of the classic features that are no longer available in the FLEX update."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___3726999)

BH

Brooke H.

Director of Operations

> "It's streamlined our processes, improved the user experiences, and gives us all the reporting we need easily."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6253460)

VR

Verified Reviewer

Sales & Marketing Operations Analyst

> "Attendees were confused how to navigate to their scheduled live session when they signed up for multiple courses."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___4328089)

DA

Daniel A.

Administrative Support

> "It is thorough and detailed allowing for compatibility and customizability to suit your needs."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6606235)

CEB

Claire E B.

Remote Event Assistant

> "Some of the website editing limitations are quite frustrating when a client wants something extremely specific."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___3467872)

CT

Carlin T.

Teacher

> "I was able to use the software to plan an event for a friend."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6835385)

PB

Paolo B.

Technical Architect

> "It does not fit well for complex integration in an enterprise environment."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___3600259)

JulieMichelle D.

Program Manager

> "Reporting is an excellent feature that allows real-time reporting on almost anything you can think of (there are tons of standard..."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___4941700)

PB

Paolo B.

Technical Architect

> "There isn't any possibility to write custom code."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___3600259)

HR

Haley R.

Member Engagement

> "Onsite ticketing was also a breeze!"

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7107714)

AC

Ashley C.

Events and Travel Services Supervisor

> "I dislike the fact that you have to input the information individually for each registration type and that invite lists don’t..."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___3108991)

VR

Verified Reviewer

Account Manager

> "Software's online event registration form is easy to use and it adds meeting to outlook calender at ease, user interface is good..."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6482620)

AK

Anne K.

Event Strategist

> "It is complicated to learn."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___4779175)

JB

Josh B.

Deputy Head of Delivery

> "appreciate the go to support where required"

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___7027744)

AMN

Anne Marilyn N.

Freelance

> "They don't have an immediate customer service via the phone."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___3643684)

BJ

Billie J.

Meeting Associate

> "Cvent Event Management works with you from the start to the end of your event, allowing you to have a good working picture of..."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___6042875)

VR

Verified Reviewer

Event Web Builder

> "Email creation is still lacking, there's no easy way to duplicate content across several emails and session emails are even more..."

[See full review](https://www.capterra.com/p/26318/Cvent-Event-Management/#Capterra___2858232)

[View Reviews](https://www.capterra.com/p/26318/Cvent-Event-Management/reviews/)

TB

Tanya B.

Operations Manager

> "I like that once registered we are able to do the attendance based off of the registration. "

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6495732)

LC

Laura C.

Office Manager

> "It is difficult to customize some situations, printing the children's files is difficult, and it does not provide yearly tax..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6773625)

SM

Stacey M.

Senior Program Manager

> "Our families were able to figure out registration with relative ease."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6798767)

AK

Amanda K.

Director of Operations

> "Running a child care center with multiple government funding - I am unsure with the subscriptions and our clients running into..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6467426)

EH

Eric H.

Parks and Recreation Supervisor

> "I do enjoy the way things are set up for our staff to use, and I like the contracts feature."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6472986)

AK

Amanda K.

Director of Operations

> "I find it difficult and complicated on the administrative side for subcriptions and when clients find loopholes in the system..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6467426)

TB

Tanya B.

Operations Manager

> "I also like that is shows how many spots are available when registering. "

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6495732)

SW

Susan W.

Registration

> "The scholarship application process is quite cumbersome, especially when students register before being awarded."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6475832)

VA

Vanessa A.

Senior Director of Finance and Operations

> "We have just started using it but so far we are pleased aside from a few tweaks/enhancements that would make our work arounds..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6463968)

AT

Astrid T.

Marketing Support

> "The only downside we've encountered is that tickets cannot be refunded directly, only credited back."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6523266)

SW

Susan W.

Registration

> "Setting up programs is fast and straightforward, with everything conveniently located in one spot."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6475832)

MK

Mark K.

CSR

> "Sometimes it's hard for our business to understand how it works/"

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6477429)

SW

Susan W.

Registration

> "It’s such a big help for organizations managing both programs at the same time."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6475832)

KS

Kellie S.

Financial Director

> "The "store" where we house our pro-shop is not well equipped and has not had updates in years."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4543505)

AT

Astrid T.

Marketing Support

> "We've received positive feedback from customers about how simple and seamless the booking process is."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6523266)

SH

Stacy H.

Managing Director

> "It took us almost two years to navigate the existing financial reports to find the ones that actually showed us the information..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3144851)

MZ

Matt Z.

Camp Manager

> "The simplicity of the program and being able to make it easy for my camp directors"

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6463690)

IW

Ian W.

Co-Founder

> "There were many small things required to set up, albeit many issues were due to errors made on our side."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4455733)

Raul Antonio Z.

Graduate

> "Before using this platform, I used to waste a lot of time trying to find and sign up for community activities. But now,..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4886708)

DD

Dean D.

Cashier

> "E.g. A person that registered for classes for the whole month will have a full page of discounts/classes to parse, which makes..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3162062)

AA

Aiden A.

Software Engineer

> "The recommendation system is also extremely useful."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6635949)

SN

Safiya N.

Performing Artist

> "The price concerned me just because our business is on the small-ish side."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4408815)

AT

Astrid T.

Marketing Support

> "They provided excellent guidance and support at every step of the way."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6523266)

CS

Casey S.

Senior Administrative Assistant

> "It makes it hard to write guides or standard operating procedures for software that is constantly changing."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___2896191)

ET

Erika T.

Program Manager

> "We went from an antiquated software with no way for the end user to register online, the online registration platform has been..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4550834)

MU

Megan U.

Program Supervisor

> "Sometimes changes don't save and the gateway times out when making mass edits."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3161239)

JP

Jr P.

Director of County Parks & Recreation

> "From our first conversation with a SmartRec sales representative to our daily interactions with the support staff, these..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4612122)

BW

Bailey W.

Assistant Manager

> "We have had lots of issues rolling out this software for widespread use at our facility, many of the issues are very minor but..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3144516)

Raul Antonio Z.

Graduate

> "I liked how easy and convenient it makes the registration and payment process for online activities."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4886708)

CM

Chelsea M.

Recreation Supervisor

> "In the short term it has been very challenging to adapt some areas of our department to function within the limitations of this..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3144576)

SW

Susan W.

Registration

> "Overall, I would rate this system at 3/5 stars."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6475832)

MA

Meghan A.

Artistic Associate and Operations Manager

> "Trying to un enroll or provide discounts or refunds can be incredibly confusing."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3154926)

EH

Eric H.

Parks and Recreation Supervisor

> "The support has been good as well."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6472986)

JS

Jana S.

Archery Range Manager

> "It's a bit hard to understand how best to do a desired program. And I end up having to ask a lot of questions."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3146724)

AB

Amy B.

Director of Program Operations

> "End user experience is easy and friendly."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6463723)

FM

Frank M.

PT Cashier

> "Our clients seem to have a hard time navigating the system."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3176818)

DC

David C.

President - administrator

> "Good support team"

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6464262)

EB

Etienne B.

Trésorier

> "Our needs could not be met as our services are more customized than the standard sport or cultural sessions offered by..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___2108376)

BL

Brian L.

Customer Service Rep

> "Easy to use and follow."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6463730)

LG

Lindsay G.

Finance & Operations Manager

> "What they lack in customization is the number of reports they offer; however that is not always enough."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___2108425)

RB

Ryan B.

Deputy Director

> "The platform enables customers to perform most functions on their own, anywhere with an internet connection."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4610282)

LG

Lindsay G.

Finance & Operations Manager

> "Our comptroller has continued troubles with creating reports that show with total accuracy how our organization is performing."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___2108425)

JP

Jr P.

Director of County Parks & Recreation

> "The greatest advantage of SmartRec is the customer service staff's availability and willingness to assist with any issues or..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4612122)

CH

Cat H.

Administrative coordinator

> "Our community finds it difficult to navigate"

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3144541)

ET

Erika T.

Program Manager

> "They are a newer software with limited capabilities compared to more established software's BUT they are always pushing out new..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4550834)

TD

Trevor D.

Owner

> "The cost, since they take 1% and a monthly fee it's pretty excessive compared to other businesses."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___2093494)

CA

Chelsey A.

Recreation Supervisor

> "We like how clean the store is and how it is so easy for our customers to checkout in an easy and timely fashion. "

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4543146)

JA

Jamie A.

Club Manager

> "Far too much time has to be spent by our administration to reconcile with our bank account."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___2100626)

RB

Ryan B.

Deputy Director

> "I would definitely recommend using SmartRec over some of the other "big players" that have typically dominated the parks and..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4610282)

CG

Caroline G.

President

> "It took the equivalent of 1hr/day to try to resolve the problems and it was ongoing for a month."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___2080416)

LH

Lisa H.

Franchisee

> "I like that it tracks online traffic to your site and that it works with Constant Contact."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3168133)

HM

Heather M.

Administrator

> "I was looking for something that would increase communication with our families, but this system made it worse."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___2113574)

Kenya W.

Chief Executive Officer

> "I like the convenience of marketing, registration, and the ability to print reports."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3148670)

JA

Jamie A.

Club Manager

> "Billing is difficult and confusing each month. "

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___2100626)

CA

Chelsey A.

Recreation Supervisor

> "Ease of use for our customers and backend users."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4543146)

EM

Eli M.

President

> "Steep learning curve for administrators who are not very tech savvy"

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___2108699)

CM

Chelsea M.

Recreation Supervisor

> "Customer support is quick to assist with problems & open with their response. If it's something the system can't do they let..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3144576)

JY

Jeff Y.

Executive Director

> "Support usually do not have answers"

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___2108401)

MZ

Melanie Z.

Vice President of Communications

> "Dynamic support from a knowledgeable team."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3721806)

BA

Becca A.

Divisional Children and Youth Program Coordinator

> "it was still a struggle to use, nothing was simple and I always felt like it was my first time using it."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___2681904)

[View Reviews](https://www.capterra.com/p/198905/SmartRec/reviews/)

## User interface

4.47 (990)

4.32 (146)

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

AI Copilot

207

Important

Alerts/Notifications

150

Important

Attendee Tracking

120

Important

Cvent Event Management

Top features

29/32

-   AI Copilot
-   Alerts/Notifications
-   Attendee Tracking
-   Badge Management
-   Barcode/Ticket Scanning
-   Calendar Management
-   Class Registration
-   Contact Management
-   CRM
-   Customizable Forms
-   Data Security
-   Discount Management
-   Electronic Payments
-   Email Marketing
-   Event Management
-   Event Registration
-   Event Ticketing
-   Forms Management
-   Generative AI
-   Group Registration
-   Marketing Automation
-   Mobile Access
-   Online Registration
-   Payment Processing
-   Refund Management
-   Registration Management
-   Self Check-In/Check-Out
-   Self Service Portal
-   Surveys & Feedback
-   Third-Party Integrations
-   Visitor Registration
-   Website Management

[See all features](https://www.capterra.com/p/26318/Cvent-Event-Management/#features)

SmartRec

23/32

-   AI Copilot
-   Alerts/Notifications
-   Attendee Tracking
-   Badge Management
-   Barcode/Ticket Scanning
-   Calendar Management
-   Class Registration
-   Contact Management
-   CRM
-   Customizable Forms
-   Data Security
-   Discount Management
-   Electronic Payments
-   Email Marketing
-   Event Management
-   Event Registration
-   Event Ticketing
-   Forms Management
-   Generative AI
-   Group Registration
-   Marketing Automation
-   Mobile Access
-   Online Registration
-   Payment Processing
-   Refund Management
-   Registration Management
-   Self Check-In/Check-Out
-   Self Service Portal
-   Surveys & Feedback
-   Third-Party Integrations
-   Visitor Registration
-   Website Management

[See all features](https://www.capterra.com/p/198905/SmartRec/#features)

### Recognition

No recognitions have been awarded to Cvent Event Management

No recognitions have been awarded to SmartRec

### Deployment & support

Cvent Event Management

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

SmartRec

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Cvent Event Management

-   By Cvent
-   Located in United States
-   Founded in 1999

SmartRec

-   By Amilia
-   Located in Canada
-   Founded in 2004

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[Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/)[4.47 (990)](https://www.capterra.com/p/26318/Cvent-Event-Management/reviews/)

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[Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/)[4.47 (990)](https://www.capterra.com/p/26318/Cvent-Event-Management/reviews/)

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[SmartRec](https://www.capterra.com/p/198905/SmartRec/)[4.32 (146)](https://www.capterra.com/p/198905/SmartRec/reviews/)

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3.9

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Contact vendor for pricing

4.3

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4.1

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