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Fundraisers that want to save more time, raise more funds, and do more good.
DonorPerfect is a specialized nonprofit CRM designed to help your organization increase funding, establish trust, and achieve sustainability.
I also love that it is web based so I can access it remotely. Overall I am very pleased with the software and feel you get an amazing product for a very reasonable price.
Their billing policies are draconian, the back end is terrible and the front end user experience is so ugly an uncustomizable compared to industry peers.
We've been very, very happy with Bloomerang. This software is light years ahead of what we had, and the fact that it integrates with DonorSearch is amazing.
A downside - Reports are still confusing at times, needing so many steps and not fully understanding how to use the drop downs, or what they mean to pull the report I need.
Great for communicating with supporters and donor management. Good customer service and helpful articles/videos if you run into problems or have questions.
The lack of an event tracking feature. It is also frustrating that all mass communications are embedded as interactions.
It was easy to learn after having used a variety of other databases (Salesforce, Raiser's Edge, Donor Perfect, Apricot). I am happy with the flexibility in reporting.
The automated surveys could be revised. I wish you could edit them because the lapsed one has offended some donors so we have stopped using it.
There are extensive help articles/instructions for users. The support services are outstanding.
Support very poor, no help after 1 pm Pacific Time, Chat Support ineffective & Frustrating.
DonorPerfect has an advanced CRM with lots of options for reporting, customization, and design. DonorPerfect also has a fantastic support team that is easily reachable and very helpful.
Monthly billing was the most complicated feature for me to learn. As with anything, if you don't set up or maintain the record properly it can cause problems.
The report options are infinite and chat support is always there to assist with anything we need help with. There are so many good things to say about Donor Perfect, we couldn't function without it.
What I don't like is that fact that the data is so finicky. Sometimes a name is spelled wrong but the database cannot catch who you might be refering to.
We also appreciate the wealth of support that is provided not only through customer service but the ongoing and most importantly free webinars that are offered.
Trying to figure out how to send donor receipts was the most difficult task for me.
Jennry R.: Hi, my name is Jenny. I'm director of Donor Relations. I would give Bloomerang a five out of five, and for more reviews like this, click below. Before we adopted Bloomerang, we were using a software that did not show a timeline. It was very difficult in donor relations to not be able to see what our giving history and interactions were with a donor year over year. It was not user-friendly for creating reports. It was just hard to pull information about individuals. We decided to go with Bloomerang because it does show a very clear timeline very easily. It's a very user-friendly system. People don't need a lot of training in order to know how to use it and it is much easier to do reports and much easier to see the relationships that exists among our constituents. We adopted Bloomerang seven years ago. It's honestly a little bit hard to remember what it was like to get started. I do remember that we adopted it right after we were completing an auction. Bloomerang really made it pretty easy for us. I don't remember that it was a particularly difficult process to be onboarded with Bloomerang. Then we were just good to go as soon as the new fiscal year started. We shifted over entirely to Bloomerang. Anybody who's thinking about Bloomerang, I would encourage you to call some of the Bloomerang references and just really talk to people about the experiences that they've had. I would also encourage you, if you're going to purchase Bloomerang, to go ahead and pay for the phone support. The technical support at Bloomerang is absolutely what I love the most about Bloomerang. They are nice, they are helpful, and they will stay with me as long as I need them to help me figure out whatever situation I have that I need their help with. This could be in creating reports or cleaning up individuals, how to send a particular kind of communication. They are super, super helpful. So for that, that is why I give Bloomerang a five out of five, just being able to call and speak to somebody who can help me solve my problems.
Kathleen G.: Hi, my name is Kathleen. I'm a manager of community and alumni engagement at Foothills Academy Society, and I give DonorPerfect five out of five stars. So when I came into my role, I inherited our DonorPerfect software. However, I've been approached by multiple other organizations who do similar work. I have chosen to stay with DonorPerfect because of the high level of support that I get from the team at DonorPerfect as well as the extensive knowledge base and the overall usability and increase of efficiency for our work. DonorPerfect has been the choice to stay with completely 1000%. So the reasons that we chose to stay with DonorPerfect was it's created so much efficiency for us around the work we're doing with reporting to donors, as well as our own internal reports to track and check our data on how we are doing in our fundraising. It's also created a lot of ability through the integration with other platforms for processing golf tournament fees, golf tournament sponsorships and donations, as well as our... What am I thinking of? Oh, as well as all of our financial components. It's just... and the online form section, it's just been an absolute dream to use and really easy to use and really easy to adopt. So we have stayed with it because it's the number one choice. It was so easy to onboard and integrate with DonorPerfect. We elected to do training to increase the capacity of our team as we were all new to our roles. Once we got started, we found it to be very, very easy to use, really intuitive, and the capacity of it as we've grown our team over the last 18 months has really proven a worthwhile investment for us. I think the recommendation I would have for other folks who are looking at using DonorPerfect is considering the offset of how much time you're currently spending maybe working with your data, maybe sending thank you notes to your donors, maybe issuing receipts, and think about how much time you could save if that was a really streamlined process. I would also really recommend considering this to an offset to a cost and an increase in capacity for you to do maybe more meaningful work in your fundraising and not just spending time issuing or printing receipts, and think about how it could really increase the capacity of your organization to have such an amazing, streamlined product integrated into what you're doing. And do training. And definitely do training because it makes the whole thing 1000% easier. It's worth that additional investment. I would say it 10X'd our ability with the product. So buy the product, pay for the additional training so that you're really capable and competent in it, and then watch how much easier it makes your life on the day to day.
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