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DonorPerfect is a specialized nonprofit CRM designed to help your organization increase funding, establish trust, and achieve sustainability.
Txt2Give exists to break down giving barriers and make giving easy for any organization to quickly and securely accept donations.
There are extensive help articles/instructions for users. The support services are outstanding.
Support very poor, no help after 1 pm Pacific Time, Chat Support ineffective & Frustrating.
DonorPerfect has an advanced CRM with lots of options for reporting, customization, and design. DonorPerfect also has a fantastic support team that is easily reachable and very helpful.
Monthly billing was the most complicated feature for me to learn. As with anything, if you don't set up or maintain the record properly it can cause problems.
The report options are infinite and chat support is always there to assist with anything we need help with. There are so many good things to say about Donor Perfect, we couldn't function without it.
What I don't like is that fact that the data is so finicky. Sometimes a name is spelled wrong but the database cannot catch who you might be refering to.
We also appreciate the wealth of support that is provided not only through customer service but the ongoing and most importantly free webinars that are offered.
Trying to figure out how to send donor receipts was the most difficult task for me.
One of the customers rep has been super helpful and available when questions arise. We've had multiple users comment on how easy it was to register and donate through the platform.
If the cause isn't set up correctly on the front end, it will not allow members to contribute at all. We found that they will get confused and then give up, which is lost revenue.
The cost is amazing and we can use it for so many different appeals. Everyone in my office was excited to use this product he have now used in for 4 different events.
The only negative to the software is how it shows up on the screen. Once new people post donations, the old ones are removed.
I like the easy of use, the dashboard data and the customer service is outstanding.
Frankly, we have seen nothing that could be considered a negative.
I love how quick and responsive the Support team are to the changing needs of our non profit.
The lack of customization for the initial text response after a donor texts GIVE.
Kathleen G.: Hi, my name is Kathleen. I'm a manager of community and alumni engagement at Foothills Academy Society, and I give DonorPerfect five out of five stars. So when I came into my role, I inherited our DonorPerfect software. However, I've been approached by multiple other organizations who do similar work. I have chosen to stay with DonorPerfect because of the high level of support that I get from the team at DonorPerfect as well as the extensive knowledge base and the overall usability and increase of efficiency for our work. DonorPerfect has been the choice to stay with completely 1000%. So the reasons that we chose to stay with DonorPerfect was it's created so much efficiency for us around the work we're doing with reporting to donors, as well as our own internal reports to track and check our data on how we are doing in our fundraising. It's also created a lot of ability through the integration with other platforms for processing golf tournament fees, golf tournament sponsorships and donations, as well as our... What am I thinking of? Oh, as well as all of our financial components. It's just... and the online form section, it's just been an absolute dream to use and really easy to use and really easy to adopt. So we have stayed with it because it's the number one choice. It was so easy to onboard and integrate with DonorPerfect. We elected to do training to increase the capacity of our team as we were all new to our roles. Once we got started, we found it to be very, very easy to use, really intuitive, and the capacity of it as we've grown our team over the last 18 months has really proven a worthwhile investment for us. I think the recommendation I would have for other folks who are looking at using DonorPerfect is considering the offset of how much time you're currently spending maybe working with your data, maybe sending thank you notes to your donors, maybe issuing receipts, and think about how much time you could save if that was a really streamlined process. I would also really recommend considering this to an offset to a cost and an increase in capacity for you to do maybe more meaningful work in your fundraising and not just spending time issuing or printing receipts, and think about how it could really increase the capacity of your organization to have such an amazing, streamlined product integrated into what you're doing. And do training. And definitely do training because it makes the whole thing 1000% easier. It's worth that additional investment. I would say it 10X'd our ability with the product. So buy the product, pay for the additional training so that you're really capable and competent in it, and then watch how much easier it makes your life on the day to day.
Jonah G.: Hey, my name's Jonah. I'm a business development manager. I rate Txt2Give, four out of five, and for more views like this click below. When we were reviewing softwares for this particular solution, we were looking for a platform that provided us a texting to donate option, that would allow us to customize the look, feel, and workflow of the experience, so that we could provide an optimized experience for our clients/donors. We didn't find any options other than Txt2Give that gave us the flexibility to accomplish this and that's why we chose Txt2Give. So Txt2Give provides great integration options with many different payment processors, including our main payment processor, which is made for a direct transaction reception and connection with any financial institutions. So, because Txt2Give gave us the option to work with our existing partners, and because Txt2Give gave us the option to set up multiple different payment options for our donors, it gave us the options to set up different payment gateways, as well as different allocation options for our donors. Those are some of the reasons why Txt2Give were a great choice for us. Getting started with Txt2Give was extremely easy. They have a great support team that is very responsive and helped us get set up with very minimal effort on our end. The user interface is extremely user-friendly, so everything is laid out in a way that's easy to understand. And when there are things that are a little bit unclear with other providers, in terms of setting up integrations with payment providers, there are great walk-throughs and great intuitive help text, to help make sure that those processes are easy. If you're interested in Txt2Give, I would recommend doing a good review of their software platform, going through their website, as well as speaking to their sales team. Their sales team is extremely knowledgeable and can help answer any questions you have. In particular, I would be sure to know exactly what you're looking for, as there a lot of different options in the Txt2Give space. For example, if you're looking specifically for a texting short code to give, or if you're looking for more flexible giving options for your donors, you're going to want to look in different places, so make sure that you have a really clear list of the features that you want and your text data platform.
Prioritize real-user-identified key features according to your needs to find your best fit.
DonorPerfect
Top FeaturesTxt2Give
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