EZBIS vs Platinum system: Which is a better fit?

The yearly customer service agreement is worth every penny for those times you have questions or don't understand a concept. Thank goodness they are patient too.

Very frustrating report creation, and the numbers are wrong frequently (not in the actual billing part, just the reports) so almost worthless for practice management.

Excellent and I would highly recommend them to anyone out there!!!!! They are fantastic to do business with.

IT put me out of business and lost thousands to unpaid claims continuing to be lost is the "system. Started back in years later and went cash and haven't looked back.

It is very user friendly and easy to train new employees on. They certainly have the best customer service in the business, very polite and very responsive.

I dis not use EZ Bis electronic claims processing because of a bad experience in 2002.

Everyone I have spoken with has been so helpful and patient. Very informative, user friendly, professional and with a welcoming tone and whit that has been much appreciated.

Dianne D

Office Manager

It takes a few tries to be able to implement something new- I am not good with 'computer language' so I have trouble finding the right areas on my computer to transfer files to.

The care plan set up, tracking/reporting, tracking patient progress, SOAP notes, billing, etc are all amazing. The customer service is stellar and we have been using the system for over 10 years.

The loss was very substantial. We since have hired a new billing company that is continuing to find mistakes on entering the insurance and wrong addresses.

We love features like the calling module, Platinum billing, the scanning/swiping to check people in and the awesome customization for macros.

We had a lot of trouble in the billing department.

The customer service personnel are always willing to help in any situation. The ability to get the help needed to solve even the smallest of problem is great.

It's a very outdated for such a stellar working soft ware and can sometimes feel overwhelming for the lack of things we've come so accustomed to like fonts, tabs, color blocking, etc.

Customer support has been hands down one of the best. They are easy to get in touch with and super helpful.

We had a lot of trouble with platinum not taking any ownership of mistakes. Now it seems to be better.