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We serve all members involved in running, maintaining and living in a condo corporation, home owner's association and stratas. This includes property managers, security, board members, residents etc.
Rent Manager is a solution for companies that manage a multitude of multifamily, single-family, short-term-stay, and commercial properties who own/manage anywhere from 100-50,000+ units.
Since we have had CCC, our residents are very pleased at the improvements we have made in managing our condominium complex. Their customer service excellent.
Many of our owners are not all that tech savvy and find websites awkward and difficult to understand.
Permits good management with ease and a forum for residents as well, as well as excellent communication between management and residents.
It appears that the APP has functionality problems and people cannot always use a computer to access the site.
We have only been using the system for a few weeks but we are very excited about the package control and the communications ability of the software.
The only issue I have is a recent change has made inputting dates into vacation a little more difficult.
My experience dealing with CCC has been very good and the response time to queries has been excellent.
I have had the software in my condo for 2 years and have had no negative experiences yet, just wish it was installed sooner for our condo.
I liked this product and would recommend it as it is user friendly and very comprehensive.
To date, we have lost 18 homes due to technical issues with our software (email, etc). This is a significant and irreparable loss.
In a world where everything can be very impersonal, I found the customer service and care of Rent Manager outstanding. They went above and beyond in helping me navigate some difficult concerns.
The upload and download feature does not work properly and is a waste of time. The apps associated with the software is not made well, and you really have very little mobile functionality.
The staff of customer service representatives is the best I have ever dealt with. They are always cheerful, knowledgeable, and so very helpful.
For us, it was challenging to load all of our images. Perhaps, it was due to the types of images we had, as opposed to a problem on their end.
The staff overseeing the conversion did a great job in helping us be prepared and we converted with very little issues, all of which were resolved quickly.
The drop down menus are narrow - so if you don't remember the property account number, you have to scroll down to "find" your account.
Sanae: Hi, my name is Sanae. I'm a site administrator working in Crossbridge and I will rate four to the Condo Control apps. I'm using Condo Control apps to manage my residents such as owners or tenants profile. I'll register the new tenants and owners to Condo Control apps and sometimes I'll also use the app to help the residents to book the [inaudible 00:00:30]. So Condo Control is pretty easy to use. I can usually easy to find the button or the subject that I want in Condo Control. And then does have different selection. And the selection is very satisfied for my client. I think last month. So that's have some time condo Control apps have some fuzzy things, so it's automatically all the language, especially the selection, change it to the French, to the French and actually, I don't know, I don't know French. Therefore, I need to use the other translation app to see what is the English meaning about that.
Jordan C.: My name is Jordan. I am a leasing and marketing manager of a company with less than 100 employees, and I give Rent Manager a five out of five. So we are a newer company, so we did have a few systems that we tried before Rent Manager, but nothing that really stuck. Since we have both multifamily and single family properties, Rent Manager was one of the only options that offered both capabilities for us, so we have used that very strongly since almost the inception of our company. Rent Manager has worked great for us to both manage single family properties as well as multifamily properties. We love the customization options that we have, and in addition, it has worked great for us. Being able to get started with Rent Manager has been great. In addition, you can really customize your own reports, which we have genuinely appreciated. Additionally, any questions that we have, we can work with that customer service team and they are very quick to answer and always willing to help. I think the biggest thing for us is that we genuinely have to work to customize those reports. So working with your team and working with Rent Manager's team to make sure that you can get the information needed.
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Condo Control
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