# Compare Fathom vs Rilla 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Fathom and Rilla based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/276054-10016798/Fathom-vs-Rilla --- # Fathom vs Rilla Features and Cost Comparison Last updated June 3rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: FathomRilla2/4 selected [Fathom](https://www.capterra.com/p/276054/Fathom/)[5.0 (808)](https://www.capterra.com/p/276054/Fathom/reviews/) [Rilla](https://www.capterra.com/p/10016798/Rilla/)[4.8 (361)](https://www.capterra.com/p/10016798/Rilla/reviews/) [## Fathom](https://www.capterra.com/p/276054/Fathom/)[5.0 (808)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting Price $15.00/month Value-for-Money 4.9 Functionality 4.9 Ease of Use 5 Customer Service 5 Reviews Sentiment Based on [808 reviews](#user-reviews) Positive 807 Neutral 0 Negative 1 [## Rilla](https://www.capterra.com/p/10016798/Rilla/)[4.8 (361)](https://www.capterra.com/p/10016798/Rilla/reviews/) Starting Price Contact vendor Value-for-Money 4.7 Functionality 4.7 Ease of Use 4.8 Customer Service 4.9 Reviews Sentiment Based on [361 reviews](#user-reviews) Positive 350 Neutral 9 Negative 2 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 1,804 reviews from conversational ai platform software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 93%Fit Not enough reviews Feature ratings Chatbot 5.0 Live Chat 4.8 Natural Language Processing 4.8 AI/Machine Learning 4.9 Reporting/Analytics 4.8 \--%Fit Missing features Feature ratings Chatbot NA Live Chat NA Natural Language Processing 4.5 AI/Machine Learning NA Reporting/Analytics NA User satisfaction User satisfaction 5.0 User reviews[808](https://www.capterra.com/p/276054/Fathom/reviews/) Ease of use 5.0 Functionality 4.9 Value for money 4.9 Customer support 5.0 User satisfaction 4.8 User reviews[361](https://www.capterra.com/p/10016798/Rilla/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.7 Customer support 4.9 Price starts from Price starts from $15Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Anyone who is on a lot of video calls: Sales and customer success professionals, founders, businesses with remote teams, consultants, etc. Best for Home Remodeling Bathrooms Remodeling Solar Home Services Electrical Services HVAC Plumbing Garage Door Service Dispatch Locksmith Pest Control ## User reviews Pros & cons Caroline S. Cellular Health Consultant > "The accuracy of the transcription is top-tier, even with background noise, and the AI-generated summaries are a total game-changer for my productivity." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___7084453) Caroline S. Cellular Health Consultant > "This makes it difficult to maintain a complete record within a CRM, as any links or notes shared in the chat are lost." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___7084453) VR Verified Reviewer Assistant Director > "Overall, I enjoy the sharp accuracy, post session outlined notes, font type, Fathom AI where you can ask question and the AI bot tailors the answer based on the content and it was..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6886040) RR Rachel R. Coder > "There are some bugs in terms of sharing recordings and granting access." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___7147246) JM Jaaziah M. Student > "The transcript feature helps me build a collection of typed notes that I can put into an ai database and ask questions when studying." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6586574) JS Jayne S. Director > "As a VA with a number of client emails that I work in, its currently quite price prohibitive to purchase accounts across all of those clients. Where I can invite my own business..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6686363) KR Kwesi R. Vice President > "It provides really good summaries and action points. And I often find myself reading things I actually missed in the meetings. But my favourite use is in training my team and..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6745488) MH Mallory H. Customer Success Rep > "I was spending an excessive amount of time trying to dig back through recordings to pick out action items, find details I know we talked about but didn't get in my notes, and then..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6616314) KM Kelly M. Managing Diretor > "It captures key moments, auto-generates notes with shocking accuracy, and organizes everything so I can stay present in the conversation without worrying about missing a detail." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6795750) EN Eric N. Director, DEI Consulting and Training > "I have not found a way to edit the meeting summary notes to update inaccuracies or correct spellings of people's names before sharing with meeting attendees." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6517712) KC Kyle C. Senior Product Manager > "There are a TON of AI based tools launching to market meant to summarize video and audio content so, I was looking for something in the product to stand out and really show me value..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6602995) NM Noah M. Customer Onboarding > "The only thing I dislike about Fathom is how the pop-up when you launch a meeting happens to be in the upper right where I need to click to let meeting guest into my zoom calls...." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6456445) IS Ieva S. Senior Product Designer > "As a Product Designer, I no longer need to take notes during moderated usability testing sessions - Fathom summarises all of the key points and takeaways for me to great accuracy and..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6731065) PI Parsa I. CEO > "sometimes the integration with google meet does not work. And I would like to have it be activated even if there are no guests in the meeting, and it's just me talking to the screen..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6491252) David W. IT Manager > "Ultimately, Fathom helps me have a record of all my online conversations with a summary and set of actions and is excellent and awesome for being able to cover everything that must be..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6664264) MM Michael M. Founder > "Only at this point do they inform me that their policy prohibits them from making the account transfer without proof of ownership of the old account; however that ship had sailed and..." [See full review](https://www.capterra.com/p/276054/Fathom/#SoftwareAdvice___6630085) CB Carlos B. Assistant Cordinator > "It keeps a clean and organized summary on my calls and helps me get going on the projects, proposals and tasks to do based on the call, It is a no brainer for our team." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6634525) MM Michael M. Founder > "This has caused significant damage to my company, as I no longer have access to transcripts and files for several long-term client relationships." [See full review](https://www.capterra.com/p/276054/Fathom/#SoftwareAdvice___6630085) DS David S. Founder CEO > "The system simplifies the tracking of action items and follow-up tasks, making it a breeze to hold team members accountable and ensure nothing is overlooked post-meeting." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6506349) EN Eric N. Director, DEI Consulting and Training > "The transcript contains many errors, both in the accuracy of the transcription and in the attributions to who was speaking at the time." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6517712) KC Kyle C. Senior Product Manager > "Specifically, the way Fathom auto-joins meetings and initiates recordings is seamless and somewhat minimizes the stigma associated with asking the host to record the meeting." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6602995) Leslie R. Fondatrice > "The “your questions” section isn't very relevant, with sentences that don't always correspond to what was said, and question assignments that aren't always correct." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6736355) JE Joy E. Marketing Assistant > "I love that I don't need to spend time taking notes during meetingss, I can easily extrapolate action items straight out of the meeting notes, and I can always come back to a meeting..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6745953) AS Abdul S. CX Technical Writer > "Additionally, relying heavily on AI-generated notes may sometimes overlook the nuances of a conversation that only a human touch can capture." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6427441) CC Christelle C. CEO and Owner > "The ability to access recordings immediately and the clean, professional formatting of the notes also make it incredibly efficient and impressive to share with others." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6815277) PB Peter B. Head of Sales > "It's a bit weird having an extra "attendee" on every call (even if it's just a blank screen) but you get used to it quickly and it's inobtrusive" [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6718737) VR Verified Reviewer Director > "Incredible AI notetaker that allows me to be 100% present and engaged in calls as I completely trust the quality of the Fathom output." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6593037) JR Joel R. Production Coordinator > "It was a little bit confusing to navigate the settings which automatically send the recordings/notes to all participants." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6469127) Sean M. Sr. Technical Recruiter > "Fathom, using AI, distills the relevant details down to a summary that gives me the opportunity to interact with my clients 1 to 1, without taking notes." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6510337) CK Cory K. Analytics Manager > "Only that you have to discuss with others on the call that notes are being recorded and someone may not like that in a meeting if they know they are being recorded." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6516708) MH Mallory H. Customer Success Rep > "Fathom does all of that for me, and gives me easy ways to find information in calls, all while helping me track my customer data in Hubspot." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6616314) MR Michelle R. Owner Business Consultant > "Some people don't even know their Note Taker attends when they don't based on their settings for the software)." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6578442) MS Manvinder S. VP, Products > "The app automatically transcribes and summarizes meetings, allowing me to focus on the discussion without worrying about taking notes." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6448366) Oliver W. CTO > "The only issue I have seen is that sometimes Fathom creates action items for things that were already resolved on the call." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6466098) JE Jacqueline E. Business Consultant > "Fathom is an incredibly reliable and easy-to-use meeting assistant that accurately captures summaries, transcripts, and action items." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6862148) SH Scott H. President > "The trickiest part for me is that I present a lot of PowerPoint slides in presentation mode and the control panel does not work well in this environment. If I am presenting a slide..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6093112) Valentin H. CEO > "The AI-generated summaries are accurate, clear, and help streamline follow-up actions, saving me hours of manual review." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6542240) SH Scott H. President > "What happened in practice is that if I didn't type the notes immediately after the call, I'd forget half of what we talked about and if I had paper notes, I frequently (i.e. always)..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6093112) Valentin H. CEO > "What I love most about Fathom.video is its ability to effortlessly capture and summarize key moments from meetings in real-time." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6542240) VR Verified Reviewer Sales Manager > "Sometimes in the summary a few details get mixed up (i.e., maybe something I mentioned is listed as a pain point from the customer when they didn't say it)." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6581015) BY BREE Y. clerk > "Fathom is wonderful for capturing meetings that require documented minutes." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___7086752) HM Hannah M. Senior Fundraising Strategist > "The only awkward part of Fathom is that it joins Zoom meetings and all of my meetings are now recorded." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6467615) CB Carlos B. Assistant Cordinator > "Fathom is the best companion for video calls with clients, It has helped me keep a record of the most important factors discussed in my calls." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6634525) JE Jacqueline E. Business Consultant > "I am frustrated that webinars or specific training on Zoom do not support Fathom." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6862148) NS Nia S. Project Manager and Team Lead > "It seamlessly integrates with most apps and starts recording and transcribing meetings automatically—no extra clicks or setup." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6789764) VR Verified Reviewer Associate Software Engineer > "Nothing as such, but when I referred one of my colleagues on fathom, my points did not increment, maybe the process I followed was wrong." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___7068615) KC Kyle C. Senior Product Manager > "The AI summaries also add tasks which can be tracked and generally, most importantly, the summaries are surprisingly accurate with only minor tweaks being required." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6602995) DP Daniel P. Associate Pastor > "Fathom is designed to be used with video meetings and is not optimized for in-person meetings" [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6673444) KC Kyle C. Senior Product Manager > "Overall, being able to rely enough on the AI summaries to not need to take detailed notes and being able to historically reference that content has been a huge help for me and..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6602995) HP Holly P. Partner > "I also used to have a hard time deciphering what the next steps were from my scribbles taken during the meeting." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6747873) OM Orlando M. Business Development Representative > "It helps me to focus in other stuff while I'm at the meeting like talking or describing a presentation, or doing math or anything that requires me to diverge from the main conversation" [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6453206) Jason S. President > "The only downside was I was hoping to not have to pay anything, but once I sampled the premium version, there was no turning back. Once you fly first class, you can't go back to..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6666590) AT Alfonso T. International Sales Manager > "One thing that really impressed me is that I had a meeting in Spanish with customers from Spain and Mexico, and even through they have different accents, it still provided me with an..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6543490) David W. IT Manager > "Sometimes I don't quite pick up some of the conversation, particularly if the line is a bit bad or if the accents are hard, or, let's be honest, if my mind wanders." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6664264) NV Naveen V. VP Of Development and Implementation > "Fathom’s ability to summarize meeting minutes and highlight action items has made our processes much more efficient and streamlined." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6573826) DV Diego V. Business Builder > "Not available in Spanish and also, the message to record the meeting is sent 1 minute before." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6470675) Leslie R. Fondatrice > "I use it on almost every meeting with my clients, I save time on reports, which are automatically forwarded to my customers." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6736355) MM Michael M. Founder > "I made the change request several weeks prior to when the account transfer was needed and I got zero response." [See full review](https://www.capterra.com/p/276054/Fathom/#SoftwareAdvice___6630085) DF David F. EVP > "The fact that each recording provides not only a full transcript that syncs to the video playback but also the actions summary is really useful." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6618555) Lauren D. Chief Academic and Career Coach > "Sometimes concepts are grouped together incorrectly and I can't just edit and forward to the client." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6393455) Jude C. CEO > "I love how Fathom just takes care of everything, records my meetings, transcribes them, and emails me a meeting summary with action items." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6752982) SB Saam B. Product Manager > "Manually taking notes during meetings can be time-consuming and distracting." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6483261) SP Sharon P. Owner > "I love the summaries, the accuracy, the formatting of the summary emails sent, the action checklists with who each item is assigned to - and so.much.more!" [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6562541) VN Valerie N. Account Manager > "Sometimes when I cancel the meeting from Fathom plug in, it puts me out of the meeting." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6540471) MM Matthew M. Business Development Manager > "It is very, very effective for taking notes and allowing me to stay present in meetings where I need to build rapport with clients." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6562857) Stuart K. Founder and CEO > "It has more difficulty with consulting sessions where there are more than 2 parties." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6441154) RJ Robin J. CEO > "AI-Generated Summaries – Quickly provides concise and well-structured meeting summaries, saving time." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6672126) DS Daniel S. Director of Operations > "The only thing I pick on is sometimes it will transcribe a word incorrectly but that is rather nit-picky." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6659184) VR Verified Reviewer Compliance Officer > "Fathom Notetaker is an incredibly useful tool for capturing, transcribing, and summarizing meetings with remarkable efficiency." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6710500) BC Blaine C. VP of Sales > "Sometimes it gets a word incorrect, but not as bad as other transcription software that I have used." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6778378) RP Reis P. Co-Founder > "The transcriptions are the most accurate, the Ask Fathom feature is great for reflecting on the meeting, and the action items are a life saver" [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6675625) JW Joshua W. Project Manager > "There is very little to dislike about using fathom, often my biggest complaint is that more of my team does not use it in their calls!" [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6814815) JK Jesse K. Documentary Editor > "With AI it can also summarize, give action steps, and also (my favorite) let you chat with a bot about the conversation." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6585053) VR Verified Reviewer Account Executive > "he options to add other meetings that are not on Teams or Zoom or if I am inthe middle of a meeting and I want to quickly start recording and it is not on one of the above apps it..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6305859) JS Joel S. Analytics Engineer > "I use Fathom for notetaking in all my meetings, and it's been a game changer in keeping track of updates and things I need to do." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6695563) RK Rachel K. Coach and Mentor > "Sometimes it's unavailable and then my clients and I miss the much needed notes." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6763651) NV Naveen V. VP Of Development and Implementation > "As a service-oriented company handling multiple projects, it has significantly improved our requirement-gathering sessions and project management." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6573826) KB Kirk B. Architect > "Fathom is missing a projects folder for filing meetings" [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6674568) VR Verified Reviewer Compliance Officer > "Additionally, the ability to highlight and tag important moments during the conversation enhances post-meeting organization and follow-ups." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6710500) Emilie S. Digital Fundraising and Design Supervisor > "My only issue with Fathom is that sometimes it gets a little glitchy with Zoom calls. Or if I log onto a meeting that I dont want recorded it can take some time to remove it from the..." [See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6251318) [View Reviews](https://www.capterra.com/p/276054/Fathom/reviews/) JM Jason M. Sales Representative > "It’s a valuable tool for understanding and improving my sales performance, especially with its AI-driven call insights and time-saving summaries..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7159555) MG Mike G. VP of Sales > "Sometimes the automatic transcription can misinterpret words or phrases, especially with strong accents, background noise, or overlapping talk." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074455) BS Billy S. Replacement Sales Rep > "The pretty much instant feedback you receive along with the roleplay feature with appointments I have run so you can go over actual scenarios..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7150024) DM Desirea M. Sales Associate > "How slow it takes for it to load the conversations after completion. Once the conversation is transcribed if you are solely going off what the..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7031052) JF James F. Operations Manager > "I am able to be on site with my team, from my office, to be able to listen in and assist them with their interactions with the clients." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7075591) NB Nate B. Salesman > "The UI changes frequently so sometimes it can be hard to find past recordings." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7140222) JO Jeff O. Certified Field Inspector > "I can give and receive feedback almost anytime, and the AI tech can be helpful in helping me gleam info from long recordings after I’ve long..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074981) TS Tim S. General Manager > "It can have a hard time transcribing the conversation and figuring out who is talking during conversations." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7079589) TH Thomas H. Safety Advisor > "I have been a daily user for over a year and I have increased my conversion rates and average tickets substantially with just a focus on..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7078219) VR Verified Reviewer Owner > "Due to the unresponsiveness of Rilla and the insistence on the last $6K payment ($18K I thought was a good amount for 30 days), I can not..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7119586) MG Mike G. VP of Sales > "What I like most about Rilla is how effortlessly it turns everyday sales conversations into clear, coachable insights without adding friction..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074455) MO Michelle O. Senior design consultant > "While conversations have to be deleted if there's one point that needs to be removed." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7076901) MG Mike G. VP of Sales > "It makes it easy to identify what top performers are doing differently and turn real conversations into actionable improvement. While there’s a..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074455) TS Trevor S. Service technician > "It takes a while for the app to learn to get customers names correct." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7085411) ME Matthew E. CRM Manager > "It allows us to support our customers quicker and better and gives us a level of security for both our Service Professionals and customers that..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7044702) JO Jeff O. Certified Field Inspector > "I sometimes forget to stop recording - not much Rilla can do - I don’t want it popping up in appointments!" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074981) ZC Zac C. Owner and Sales > "Rilla is amazing, we went to one of their conferences last year, just me and my partner, we've both been to these types of conventions before..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7075159) JF Jennifer F. General Manager > "I wish I could schedule a time to send a comment. When I leave comments late at night I don’t want to send the comment unless it’s office hours." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6828565) TH Thomas H. Safety Advisor > "The customer support is second to none and every single time I reach out with even the most minor or mundane issue or question I receive..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7078219) MW Matt W. Service Writer > "It often gets the client and the customer roles confused." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7089484) MW Matt W. Service Writer > "The written transcripts of phone calls offer a great way to go back and review conversations with customers." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7089484) JB Joseph B. Inside sales agent > "The crm I’m using tends to be quite buggy so I doubt this is a rilla issue." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7126016) JO Jeff O. Certified Field Inspector > "I like the AI help - great to have a summary of what was discussed, what concerns there were, etc. Helps boost my professionalism." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074981) LL Lejaune L. Design Consultant > "Sometimes it does not understand all my words due to me being far away or if my customer has a heavy accent." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7070151) DT Derrick T. Sales Manager > "I love that my team are able to review their calls themselves and the analytics changes the game when it comes to coaching." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7115773) TD Trinten D. Certified home improvement expert > "Sometimes the app operates funny and stalls while I am uploading photos even when I have internet connection." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6437251) DB Dan B. Home Improvement Consultant > "I enjoy how it picks up a two way conversation and the AI feature is able to transcribe it so I can go back and look over my prior conversations." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7000846) DB Dustin B. Design Consultant > "It’s not perfect, it doesn’t pick up everything and scribe it out correctly." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7100939) BK Brandon K. General Manager > "I love being able to be there for all my reps, especially with Rilla LIVE I can hop on and see what my reps need before they even call." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7074874) JR Jim R. Sales Manager > "The texts and emails are relentless on my phone and computer with messages on the weekend." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7043972) JA Jade A. CS > "It’s a great tool for tracking and reviewing calls, providing clear insights that help improve team communication and performance." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7034827) CB Carrie B. Design Consultant > "I have to sell it and it adds to the already long consultation." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7089590) CS Chris S. Heating and cooling technician > "The ease of the app doing the conversation summary and writes it out for u helps call quality and feedback and peace of mind" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7095129) SP Sean P. President > "So much information to train, ridealongs process could be faster, I get sucked into listening to the whole thing, coachable moments aren't..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6531615) RB Robert B. Garage Door Technician > "Rilla has allowed me to adopt winning techniques used by top reps and techs in my company and create higher ticket averages for myself. " [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6495362) SS Sarith S. Exterior Design Consultant > "This creates a delay before appointments where i have to reset mic access to record" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6451141) JH Joanne H. Area Sales Manager > "This helps me gain insight to why the sale stopped and helps with my coaching of the Team. " [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7090708) JB Joseph B. Inside sales agent > "We don’t need to do call reviews at all." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7126016) KR Kristen R. Customer Sales Rep > "Rilla is helpful with all inbound and outbound calls to ensure top quality service. " [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7105429) Delbert M. Sr Account Manager > "Honestly I can point out anything that I dislike about Rilla. If I had to point out something it would be the slow upload time." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6872484) CM Chris M. Director of Operations > "Rilla provides accurate instant feedback that allows for another level of accountability and improvement for the field that we were previously..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6462211) SL Sarah L. Design consultant > "Not great at speech recognition when translating to text." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6886241) VR Victoria R. Coordinator > "We really enjoy Rilla from the task to the ai learning tips to the summary added to service titan." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7081537) VR Verified Reviewer Sales Rep > "Sometimes it just doesn't get reality." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7177034) JJ James J. HVAC Service Manager > "Rilla has helped me provide consistent coaching and real time feedback to improve the customer experience while increasing revenue and overall..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7068446) TC Tonia C. analytics and Marketing Manager > "There was a lot of up front work that we were not prepped and prepared for." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7032177) JK Joe K. Design Consultant and Sales > "Rilla is a wonderful tool. Since my sales job involves so much drive time, reviewing my appointments by listening to them while driving is a..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6510320) PP Paris P. Sales Manager > "It does drain phone battery. And it does not record phone calls." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6845389) TL Thomas L. New Home Consultant > "I like the feedback and recommendations based on customer interaction. Once we figured out how to use it the software became an asset." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7087367) CS Chandler S. Design Consultant > "The audio feedback is rough on a phone speaker." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7056628) CR Clemens R. Partner > "The AI integration is fantastic, and the areas it targets are evidence-based and predictive of success in a sales or negotiation environment." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6569695) DH Danny H. Design consultant > "It keeps you in check for your presentation but it can also have a negative effect if you feel like big brother is watching" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6510473) GF Garrett F. Online Sales Specialist > "The feedback from the AI tool is much more accurate and helpful than other AI tools we've used in the past as well." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7153234) MM Michael M. Service Tech Sales > "Mumbling and fast talking are the two biggest." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6858775) TL Thomas L. New Home Consultant > "I was skeptical at first, but we sales professionals need to stay professional and Rilla is a great tool for checking yourself regularly." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7087367) AC Ashley C. Service Advisor > "It can't distinguish between different voices between phones." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6794349) MD Matthew D. Sales Rep > "The call quality and feedback is really spot on, and helpful to see what I missed or did really well at." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7160217) RB Robert B. Garage Door Technician > "Mobile app search function doesn’t always seem to work. " [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6495362) MD Matthew D. Sales Rep > "Helps you stay the course, become disciplined and consistent, and find areas of improvement." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7160217) CH Carter H. Sales Representative > "However, ai language learning and voice recognition is virtually impossible to trust." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6712676) PH Paige H. General Office Manager > "Very easy to use and give us very valuable feedback on conversations with clients to help us improve our scripting for future interactions...." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7034584) TL Thomas L. New Home Consultant > "Hearing my own voice was painful at first." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7087367) TS Trevor S. Service technician > "Rilla is a good tool to improve call quality for customers." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7085411) JB James B. Process Auditor > "Ultimately, the bugs/glitches/yet-to-be-implemented issues I'm referencing don't impact the usage of the product, and half of them can be..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6300758) BC Bridgette C. Office Manager > "Rilla has provided us with a way to provide one on one training and ridealong capability without having to spend an entire day to be there." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6607728) GC Geoff C. Service Manager > "As with any voice transcription the voice transcription is not 100%." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6570609) CS Chandler S. Design Consultant > "I like that I am able to record talk ratio along with talk speed." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7056628) MC Michael C. Sales Manager > "not being able to use some features on tablet" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6399668) PH Paige H. General Office Manager > "Very positive experience with the exception of the difficulties of call recording which is where all of our customer support conversations take..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7034584) TC Tonia C. analytics and Marketing Manager > "This dilutes our trackers." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7032177) JK Jeff K. Electrical Manager > "I like that it will coach my technicians and gives me the opportunity to do ridealong coaching with them without actually spending the time to..." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6817546) DE Dave E. Field Supervisor > "Transcripts don't always match the real audio." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6510110) AJ Anthony J. Sales Consultant > "This platform also makes it easy so I don’t have to have my face crammed in a notebook while with my customers." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7011757) HS Henry S. Electrician, Training Coordinator > "I had initial hesitations about the recording piece, but \[sensitive content hidden\] squashed all of those in his presentation." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6463932) GC Geoff C. Service Manager > "Rilla allows me to be far more in tune with the operations in the field and allow me to improve and coach more effectively" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6570609) DB Dylan B. Service Manager > "It doesn't pick up on the correct person that is speaking at the moment sometimes." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6551323) CS Christian S. Service Manager > "The platform is straightforward to use, and the coaching value has been especially helpful for development and accountability." [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7140164) KK Kristie K. Water Technician > "Getting signed out and having issues being able to sign back in" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6565427) JZ Jim Z. Management > "I appreciate the opportunity to share with the team on how to improve our lives!" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___7075106) RM ROEL M. HVAC SUPERVISOR > "AI NOT BEING ABLE TO DETECT WHEN ITS VOICE FROM TV,RADIO,OR REAL PERSON AND LABELING AS "CUSTOMER WHEN ITS NOT"" [See full review](https://www.capterra.com/p/10016798/Rilla/#Capterra___6272921) [View Reviews](https://www.capterra.com/p/10016798/Rilla/reviews/) ## User interface 4.96 (808) [Rilla](https://www.capterra.com/p/10016798/Rilla/) 4.81 (361) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Fathom Top features 20/50 - Activity Dashboard - AI Copilot - AI/Machine Learning - Alerts/Escalation - API - Autoresponders - Chatbot - Chat/Messaging - Chat Transcript - Code-free Development - Communication Management - Configurable Workflow - Contextual Guidance - CRM - Customer Database - Customer Experience Management - Customer Segmentation - Customer Service Analytics - Customizable Branding - Drag & Drop - Email Management - Engagement Tracking - Feedback Management - For Developers - Generative AI - Intent Recognition - Knowledge Base Management - Lead Capture - Live Chat - Monitoring - Multi-Channel Communication - Multi-Channel Management - Multi-Language - Natural Language Processing - Natural Language Search - Performance Metrics - Pre-Configured Bot - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Reporting & Statistics - Search/Filter - Sentiment Analysis - Social Media Integration - Speech Recognition - Speech Synthesis - Surveys & Feedback - Third-Party Integrations [See all features](https://www.capterra.com/p/276054/Fathom/#features) Rilla 13/50 - Activity Dashboard - AI Copilot - AI/Machine Learning - Alerts/Escalation - API - Autoresponders - Chatbot - Chat/Messaging - Chat Transcript - Code-free Development - Communication Management - Configurable Workflow - Contextual Guidance - CRM - Customer Database - Customer Experience Management - Customer Segmentation - Customer Service Analytics - Customizable Branding - Drag & Drop - Email Management - Engagement Tracking - Feedback Management - For Developers - Generative AI - Intent Recognition - Knowledge Base Management - Lead Capture - Live Chat - Monitoring - Multi-Channel Communication - Multi-Channel Management - Multi-Language - Natural Language Processing - Natural Language Search - Performance Metrics - Pre-Configured Bot - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Reporting & Statistics - Search/Filter - Sentiment Analysis - Social Media Integration - Speech Recognition - Speech Synthesis - Surveys & Feedback - Third-Party Integrations [See all features](https://www.capterra.com/p/10016798/Rilla/#features) ### Recognition Fathom Best Value Conversational AI PlatformSoftware (2026)  Best Value Conversational AI PlatformSoftware (2025)  Best Value Conversational AI PlatformSoftware (2024)  No recognitions have been awarded to Rilla ### Deployment & support Fathom Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Rilla Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Fathom - By FATHOM - Located in United States - Founded in Rilla - By Rilla - Located in United States - Founded in ## 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