# Compare Vanillasoft vs Pipedrive 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Pipedrive and Vanillasoft based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/27609-132666/VanillaSoft-vs-Pipedrive --- # Pipedrive vs Vanillasoft Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: PipedriveVanillasoft2/4 selected [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.5 (3,042)](https://www.capterra.com/p/132666/Pipedrive/reviews/) [Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/)[4.6 (233)](https://www.capterra.com/p/27609/VanillaSoft/reviews/) [## Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.5 (3,042)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Starting Price $19.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.5 Customer Service 4.4 Reviews Sentiment Based on [3,042 reviews](#user-reviews) Positive 2,843 Neutral 138 Negative 61 [## Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/)[4.6 (233)](https://www.capterra.com/p/27609/VanillaSoft/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.4 Ease of Use 4.6 Customer Service 4.5 Reviews Sentiment QS Based on [233 reviews](#user-reviews) Positive 218 Neutral 9 Negative 6 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 17,267 reviews from crm software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 81%Fit High performer Feature ratings Data Security 4.4 Contact Management 4.4 Lead Management 4.4 Sales Pipeline Management 4.5 Activity Dashboard 4.2 63%Fit Missing features Feature ratings Data Security NA Contact Management 4.5 Lead Management 4.4 Sales Pipeline Management NA Activity Dashboard 5.0 User satisfaction User satisfaction 4.5 User reviews[3,042](https://www.capterra.com/p/132666/Pipedrive/reviews/) Ease of use 4.5 Functionality 4.3 Value for money 4.4 Customer support 4.4 User satisfaction 4.6 User reviews[233](https://www.capterra.com/p/27609/VanillaSoft/reviews/) Ease of use 4.6 Functionality 4.4 Value for money 4.5 Customer support 4.5 Price starts from Price starts from $19Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Designed for sales teams in small and mid-sized businesses, the cloud-based sales tool helps teams stay organized. Best for Fast-moving revenue teams. Organizations with SDRs and BDRs or organizations that generate leads. Fundraising organizations with engagement centers and DXOs. ## User reviews Pros & cons VR Verified Reviewer Account Executive > "Overall it has helped me manage my funnel of leads much more effectively. If your company is sales focused it is built for that line of work" [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___7098719) MS Marvin S. Product Development Lead > "I'm only reporting/reviewing from the perspective of an admin user, and the only downside I can see is that with the mass of our leads we need to temper..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6406018) DL Daniela L. Sales Manager > "It’s like having a chessboard where each piece represents a sales opportunity, and you can easily move them from one stage to another. Plus, the task..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6453472) JA Josh A. Co-founder, VP of Marketing > "All the customization can make it difficult to decide how to best implement the services across the company." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6545697) MM Meelis M. IT support > "In addition PipeDrive has its own marketplace that allows you to install wide range of different applications to your PipeDrive to make the tracking and..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6318147) DL Daniela L. Sales Manager > "It can get a bit pricey. While the interface is generally cool, it can sometimes feel a bit overwhelming with all the options and settings available." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6453472) RM Rick M. Account Manager > "We have been able to create properties, link to web forms, and generate automations within first couple of days of creating account." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6551913) JM Japhet M. Creative Director > "In the past, I subscribed to Pipedrive's top-tier package, but I found the automation features to be underwhelming." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6288965) VR Verified Reviewer Head of Sales Operations > "The platform offers significant customization options, including automation, workflow management, integrated email, activity tracking, insights, and..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6572746) NM Nathan M. Marketing Manager > "They're also not as pushy as Hubspot. But not having a phone number to call when the system goes down is bad." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6329435) VR Verified Reviewer Marketing Director > "The automation features save time on follow-ups, and the email tracking is perfect for optimizing campaigns." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6846476) DL Daniela L. Sales Manager > "On the downside, the mobile app isn’t as powerful as the desktop version." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6453472) SE Sitav E. Marketing Associate > "The amount of capabilities that Pipedrive has is absolutely astounding - you can have every detail about a lead, deal, organization, client, and more in..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6564161) DL David L. CEO > "It’s confusing that you can’t put in contact information for companies." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6486661) VR Verified Reviewer Head of Sales Operations > "The customization options and automation features save us valuable time, while email tracking helps ensure that we follow up promptly." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6572746) AM Andrew M. Founder > "You need to pay for higher levels to even access it and when you do it's still terrible." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6575738) VR Verified Reviewer Marketing Director > "It’s great for keeping sales organized, though limited built-in marketing tools mean you’ll need integrations for a complete strategy." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6846476) RM Rick M. Account Manager > "The workflow when going through activities isn't too efficient." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6551913) AV Asha V. Beauty Specialist > "Pipedrive offers a unique dashboard that successfully tracks tasks and projects amongst a wide range of clients." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6405513) NM Nathan M. Marketing Manager > "Support when they're having server issues, which is all too often." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6329435) NN Nick N. Owner > "Pipedrive made sales tracking way easier for me, I used to lose deals just cause I forgot to follow up." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6808205) KM Keith M. President > "pipedrive customer service is utter garbage, I have been locked out of my primary account for days." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6719495) MD Maria D. Product Marketing Manager > "Pipedrive features a user-friendly interface and intuitive logic, along with strong customer support and almost seamless automation options." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6694973) AG Alyson G. Head of Finance > "UI/UX is not as sophisticated as, for example, salesforce" [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6724082) PW Peter W. Onboarding Manager > "This means anyone associated with the client can visit one central point in Pipedrive and get a clear visibility of the status of the project." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6596088) KH Karl H. Member of the board > "Did not use it due to the pricing scheme that they have in use." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6558301) Ava H. Staff Software Engineer > "Overall, it simplifies managing sales leads and pipelines, making it easier to focus on closing deals rather than admin tasks." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6574172) BK Bernardo K. CEO > "There must be no privacy between users emails and the management, just because we need to MANAGE THEM, we need to see if the email they're sending are..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4797544) VR Verified Reviewer Managing Director > "It’s streamlined our sales process and improved efficiency." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___7063080) MH Mark H. Owner > "I have no interest in using a software that provides zero real time human support and lies that they do when it's just some annoying chat bot that can't..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6110069) SR Spencer R. Account Manager > "Extremely powerful, great insights and tremendous information, allowing you to truly understand which contact is generating the most interest, and..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6758614) JP Jen P. Sales > "Reports and set up can be confusing and difficult." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6264938) MM Mirjam M. Marketing and Communications Manager > "I like how the data on leads, deals, persons and organizations all are can be customized and linked together." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6717212) JW Jess W. Business development and marketing > "Editing emails can be a pain - you need to save and go out and back in each time or we've sometimes found changes have been lost." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6140507) JM Japhet M. Creative Director > "I would even describe it as modular, as you can easily add almost any feature you desire through third-party integrations." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6288965) OP Oyaro P. Research assistant > "The cost is a little bit expensive compared to any other alternatives" [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6234264) KH Kira H. Senior Operations Manager > "It keeps our business running so smoothly and ensures that we never miss anything for our clients." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6848965) PJ Priyanshu J. Manager > "Pipedrive is primarily a CRM designed for sales teams, which means that it has limited marketing automation functionality. If you're looking for a CRM..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4602636) FP Fernando P. Administrative > "I love the visual pipeline view that helps me easily see where deals are in the sales process." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6347372) Jennifer W. Human Resources Generalist > "In particular, the OpenPhone phone integration was completely ineffective, and its setup process was quite cumbersome." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4938082) VR Verified Reviewer Designer > "It offers a variety of analysis and reporting tools to help you gain insight into the sales process." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6480341) AO Amos O. Procurement Manager > "The cost is a bit high compared to other alternatives" [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6473779) DL Daniela L. Sales Manager > "The visual pipeline makes it super easy to track where each deal stands, and I also appreciate the real-time reporting." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6453472) KH Karl H. Member of the board > "I think their pricing packages are quite plain stupid." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6558301) MS Marvin S. Product Development Lead > "We have a very fluctuating target group and update our Leads every month, which was a pain in the past but the API makes a breeze." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6406018) DV Daniel V. Sales > "It requires some experience to create the process properly, is a bit difficult to create all the "funnels"" [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6195939) JM Japhet M. Creative Director > "Additionally, I suggest it to beginners because of the extensive features available even with the top-tier package, which remains one of the most..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6288965) HO Hannah O. Marketing Manager > "We decided at the end of the day that there wasn't enough features for a construction company, so we did not continue our membership." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6047185) SE Sitav E. Marketing Associate > "The organization and details are endless, and it's incredibly helpful - this is truly how you educate an entire organization on every detail needed to..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6564161) John S. Social Media Consultant > "Its limited integration options. While Pipedrive does integrate with a range of popular tools such as Google Apps and Zapier, it may not be suitable for..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4630231) MS Mohammed S. Owner > "It integrates nicely with all other apps, and the ability to sync with my email is superb because it allows me to quickly review all email..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___5035850) MS Michael S. Designer > "Your clients can get lost in the shuffle if you do not schedule a follow up for them." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6169907) Jeff C. Finance Manager > "We are presently able to share over the organization the status of all bargains being outlined and arranged inside the organization, this has permitted..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4790710) VR Verified Reviewer Owner > "My least favorite part of Pipedrive is the lack of customization. If there are custom fields that I need, it does not give me the option to create them." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___3735450) RS Ryan S. CEO > "Being able to move deals down the pipeline is helpful." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6771180) MH Mark H. Owner > "Spent 20 minutes trying different answers to see if I could actually speak with someone to answer my questions and had no luck." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6110069) IE Irma E. Advisor > "The thing I like the most about this app is that it has help my managment team to be able to manage sales activities but also to be able to observe and..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6050741) Jennifer H. Owner > "What I liked least was not being able to figure out how to use automation tools with it (and that's probably 100% my fault)." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6025562) MH Michelle H. Senior Project Manager > "Pipedrive's many features will enable us to accomplish our goals and more, including the collection of prospect information and the scheduling of..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6008080) Paul Marco O. Analyst > "it is a bit pricey for the full service features compared to the others i see and will try out." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4890739) Brendan C. Business Development Rep > "It's much easier using Pipedrive as a Sales team since in my team, we do a lot of handovers for deals and some of the leads, and this is easier to do..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6005630) Flor C. Software Developer > "It does not include the integrated marketing automation function, which means, for example, that customer contracts have to be renewed every year." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4602615) MB Michell B. auto sales > "Pipedrive lets our customers do there quote online with ease." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6811771) BC Ben C. General Manager > "Email interface not great." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6721882) Ronald Abilmar R. Marketing Manager > "It's great because I can connect my email, calendar and mobile phone to automatically sync data and have a full view of my customer interactions." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___5010053) DS David S. VP > "It was tedious to use." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6708964) Jeff C. Finance Manager > "We digitized and overseen all of our client connections through this apparatus, in combination with Zapier, we too dealt with the LinkedIn contact..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4790710) SS Sofia S. Product Manager Marketing Moda > "Unfortunately, the reporting features of Pipedrive are quite limited and while they do provide some useful data, they don't offer the same level of..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4663037) AE Aaron E. Scout > "Pipedrive worked well in terms of collaboration, the team could work together on the sales conversion process." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6484355) JF Jose F. Gerente administrativo > "One thing I don't particularly like about Pipedrive is that it can be a bit pricey." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4995720) PL Princess L. Digital Creator > "I use the chatbot to easy customer support because it is programmed to give simple details about the services in my organization and this reduces on a..." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4993806) AS Alex S. Senior Business Development Manager > "Sometimes can be slow to reach customer service" [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4885729) EL Elliot L. General Manager > "The visual sales pipeline view simplifies deal tracking and management, making it accessible to both new and experienced team members." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6015179) LH Lucy H. Marketing Manager > "Sometimes a little basic in terms of reporting." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6202914) MH Michelle H. Senior Project Manager > "We finally have a solution that allows us to keep track of all of our sales in one place and monitor their progress over time." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6008080) VR Verified Reviewer IT and Digital Marketting Head > "Pipedrive has limited customization choices, so while it does offer some, some users may not find them to be very accommodating." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4380513) CK Chelcie K. Finance > "So far it’s ideal for tracking sales and their current status." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6450031) VR Verified Reviewer Tagie Burton > "It has Limited automation optionsSome users have reported issues with syncing of data across multiple users" [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4485358) RJ Rita J. Head of Partnerships > "Ability to really manage deals from end to end with user friendly layout." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___6236434) JF Jill F. Office manager > "The "insights" feature and dashboard are clunky and not inuitive for charting your company's progress." [See full review](https://www.capterra.com/p/132666/Pipedrive/#Capterra___4543553) [View Reviews](https://www.capterra.com/p/132666/Pipedrive/reviews/) QS Qudsia S. Assistant Director of Development > "I particularly appreciate the reporting and analytics features, which allow me to track key metrics like dials per hour,..." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7113471) FV Franchesca V. Independent Licensed Agent > "It takes a lot of time training and watching and re-watching videos, and since it was rolled out pretty close to AEP/OE, I..." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7034286) MC Molly C. Business Development > "It would be even more effective if there was a CRM built in and a way to upload multiple phone numbers and email addresses..." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6838283) CP Casey P. Career Agent > "The tracking isn't always correct, and the amount of time on the phone calls are never correct." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7027495) TG Theresa G. Assistant Director of Annual Giving > "The system supports both auto-dialing and manual dialing, allowing for versatility depending on the situation." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7064866) AM Ahmed M. Agent > "Also, sometimes it’s hard to stop drips or adjust them on the fly, which can lead to extra charges or confusion." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7045503) QS Qudsia S. Assistant Director of Development > "It has been a dependable tool for managing our call center operations and helping our team stay organized and productive..." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7113471) GH Gabby H. Captain > "The phones and they're ability to call and it go through is a mess 9 times out of 10. If you email someone with another..." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6882041) QS Qudsia S. Assistant Director of Development > "The scripting tools are also very helpful for training student callers and ensuring consistent messaging across the team." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7113471) SB Sam B. Director of Operations > "data management and access, its almost impossible to pull ANY data outside of a week ago without the dashboard freezing or..." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6804870) TG Theresa G. Assistant Director of Annual Giving > "What stands out most is how streamlined it makes tracking interactions—the process feels seamless and natural for both the..." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7064866) KK Kristian K. Sales employee > "What I least like about vanilla soft is the fact I can’t auto call and I have to click every time." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7061548) QS Qudsia S. Assistant Director of Development > "As someone who manages a university phonathon, VanillaSoft has been incredibly effective for running a high-volume calling..." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7113471) SS Stephen S. Owner > "VanillaSoft’s automations and call routing boost efficiency, but the clunky email builder hinders email design." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6884143) AM Alexis M. Licensed insurance agent > "I’ve been able to reach a lot of potential clients, the system is very user friendly and the customer support has been quick,..." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7051093) DV Dennis V. Career Agent > "My least favorite thing about Vanillasoft would be having to wait 15 seconds before going onto the next number, whenever I..." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6831051) AO Andrew O. Sales Manager > "VanillaSoft offers solid value, especially for sales teams that need a structured cadence tool for lead management and..." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6879199) SF Shauna F. independent contractor > "lack of tech support on Sundays (and after hours) - if you get locked out of your account, you just have to wait until they..." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6851770) CC Caroline C. Caller > "What I like most about Vanillasoft is its features. When I am using the interface, I can see and use everything clearly." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7026151) KK Karan K. Health Broker > "While Vanillasoft has helpful tools, I struggled with slow responsiveness and limited customization in key features" [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7013621) TG Theresa G. Assistant Director of Annual Giving > "Overall, this system significantly enhances my communication efforts, making my interactions efficient and effective." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7064866) GH Gabby H. Captain > "I should have to copy every email before I send it, in fear that the whole system is going to crash out the second I hit send." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6882041) VC Valery C. Digital Philanthropy Caller > "It was quickly resolved and they were also able to find my account and pin point what needed to be done in a short amount of..." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7026210) CF Chrissy F. Fundraising Specialist > "Sometimes things work as they're supposed to, sometimes the emails fail to send or the phones stop working and then I'm stuck..." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7004712) TJ Teayaka J. Agency Owner > "I love being able to view each lead easily by uploading a CSV and comment on it." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7089783) SQ Serena Q. Health Advisor > "I dislike that we have to wait 15 seconds before we can disposition a lead and dial a new lead." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6814116) AD Anna D. Head of Annual Giving > "VanillaSoft allows us to increase the ROI of our campaigns and takes away a lot of manual tasks." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6810518) SW Sydney W. Insurance Agent > "That Accounting takes their time to get back to you on Payment errors that slow down my business!!!!" [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7000543) KT Kathia T. It Tech > "Once configured, it really boosts productivity and lead conversion rates." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7032190) GH Gabby H. Captain > "It's very much not a user friendly platform in a lot of ways including the fact that literally everything HAS to be resulted..." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6882041) KT Kathia T. It Tech > "The workflow automation saves a lot of time, and the interface is straightforward once you get used to it." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7032190) AD Anna D. Head of Annual Giving > "As a UK-based institution, it is frustrating that the calling function is set up for North American locations." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6810518) CF Chrissy F. Fundraising Specialist > "It organizes leads well by different types of groups so similar groups can be grouped together under one filter." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7004712) AB Anthony B. sales agent > "the color tags are very small and not the whole bar so it's barely noticeable to be effective" [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6853925) AO Andrew O. Sales Manager > "VanillaSoft provides a reliable level of security with role-based permissions and data encryption." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6879199) MR Marcus R. CFO > "Screens would stop loading, wouldn't load all sections." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7034959) KK Kristian K. Sales employee > "Vanilla soft has been good since I started using it making it easy to see my leads and text me constantly" [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7061548) GB Gabrielle B. Advisors > "Sometimes there are technical issues or delays that keeps me from getting the leads in a timely manner." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7007860) AM Ahmed M. Agent > "I liked how simple it was to keep track of leads, callbacks, and follow-ups without getting overwhelmed." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7045503) MR Marcus R. CFO > "It at times hindered our employees." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7034959) PM Philippe M. Broker > "The interface is clean and easy to navigate, and the automation features save a ton of time." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7040466) RK Raechel K. Trainer > "can't click on all of the corporate contacts from the lead" [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6885851) SB Sam B. Director of Operations > "we use vanilla soft, for now, as a main tool to help our clients and our employees succeed." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6804870) SH Sharon H. Broker > "Zero customer support is offered." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7082872) JM Joey M. CEO > "The way it manages our leads and constant follow up is great and callbacks is also very good for managing" [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7003938) SF Shauna F. independent contractor > "CRM - difficult to use - have to jump back and forth to go down the list while making one off calls. " [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6851770) RL Richard L. Licensed Agent > "Integration of many features and gerneal convenience were very good." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7086106) KK Kristian K. Sales employee > "Also it is alittle hard to use on my phone" [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7061548) KJ Kayla J. Call Center Director > "Provides many useful features, adaptable to the needs of our call center." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6812015) DF Dylan F. Agent > "Then I cannot get back on the dialer until the next day" [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6832496) SF Shaun F. Executive Account Manager > "I believe Vanilla Soft’s service is invaluable—truly a game changer for our team!" [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7040588) CB Chelsey B. Appointment Setter > "Some support staff weren't able to help." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6848862) DF Dylan F. Agent > "I like that it has an internal calendar and that I can keeps notes" [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6832496) GH Gabby H. Captain > "NOW YOU CAN'T EMAIL EITHER OF THEM without getting Vanilla Soft involved." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6882041) KH Kevin H. Founder > "The interface and management aspects are great and love the cadences." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7057181) DF Dylan F. Agent > "Decent and easy to use overall , but the dialer issue is really holding up my job." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6832496) JD Jessica D. Supervisor > "Overall, I enjoy using VanillaSoft and the setup of the software makes it easy to find mechanisms needed for the project i'm..." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6831673) FV Franchesca V. Independent Licensed Agent > "It is pretty complicated to use. " [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7034286) Elma T. Office Manager > "I also appreciate the availability of both online and phone support—it’s reassuring to know help is accessible when needed." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6874254) CF Chrissy F. Fundraising Specialist > "There are a lot of features that are very basic." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7004712) Elma T. Office Manager > "With the right amount of training, guidance, and hands-on practice, I believe navigating the back end will become much easier..." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6874254) CG Chris G. Health advisor > "I have the pictures and i am going to conitnue to make it my personal vendetta to let everyone know how I SPENT 1000S $ ON..." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#SoftwareAdvice___3464887) Evangeline M. Business Development Representative > "Vanillasoft is easy to use, the dialer moves quickly, the calendar is set up well, and inputting data is simple." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6855706) BA Bridget A. Health Insurance Agent > "Customer service wasn't the best and when it would glitch I wouldn't be able to find the root cause." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___3834202) [View Reviews](https://www.capterra.com/p/27609/VanillaSoft/reviews/) ## User interface 4.53 (3,042) [Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/) 4.59 (233) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important Alerts/Notifications 120 Important Pipedrive Top features 40/40 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Calendar Management - Campaign Management - Contact Management - Customer Journey Mapping - Customizable Fields - Customizable Reports - Data Import/Export - Data Security - Document Storage - Drag & Drop - Email Management - Email Marketing - Email Templates - Forecasting - Generative AI - Interaction Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Lead Scoring - Marketing Automation - Mobile Access - Multi-Channel Communication - Predictive Analytics - Quotes/Estimates - Referral Tracking - Reminders - Reporting/Analytics - Sales Pipeline Management - Sales Reports - Segmentation - Task Management - Territory Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/132666/Pipedrive/#features) Vanillasoft 23/40 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Calendar Management - Campaign Management - Contact Management - Customer Journey Mapping - Customizable Fields - Customizable Reports - Data Import/Export - Data Security - Document Storage - Drag & Drop - Email Management - Email Marketing - Email Templates - Forecasting - Generative AI - Interaction Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Lead Scoring - Marketing Automation - Mobile Access - Multi-Channel Communication - Predictive Analytics - Quotes/Estimates - Referral Tracking - Reminders - Reporting/Analytics - Sales Pipeline Management - Sales Reports - Segmentation - Task Management - Territory Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/27609/VanillaSoft/#features) ### Recognition No recognitions have been awarded to Pipedrive No recognitions have been awarded to Vanillasoft ### Deployment & support Pipedrive Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Vanillasoft Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Pipedrive - By Pipedrive - Located in United Kingdom - Founded in 2010 Vanillasoft - By VanillaSoft - Located in United States - Founded in 2003 ## Popular Comparisons [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.53 (3,042)](https://www.capterra.com/p/132666/Pipedrive/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/) $19/month Price $25/month 4.3 Features 4.4 4.5 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-132666/Salesforce-vs-Pipedrive) [Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/)[4.59 (233)](https://www.capterra.com/p/27609/VanillaSoft/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,451)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Contact vendor for pricing Price $20/month 4.4 Features 4.4 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/27609-152373/VanillaSoft-vs-HubSpot-CRM) [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.53 (3,042)](https://www.capterra.com/p/132666/Pipedrive/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,451)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) $19/month Price $20/month 4.3 Features 4.4 4.5 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/132666-152373/Pipedrive-vs-HubSpot-CRM) [Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/)[4.59 (233)](https://www.capterra.com/p/27609/VanillaSoft/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/) Contact vendor for pricing Price $25/month 4.4 Features 4.4 4.6 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/27609-61368/VanillaSoft-vs-Salesforce) [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.53 (3,042)](https://www.capterra.com/p/132666/Pipedrive/reviews/) vs [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) $19/month Price $14/month 4.3 Features 4.3 4.5 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/132666-155928/Pipedrive-vs-Zoho-CRM) [Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/)[4.59 (233)](https://www.capterra.com/p/27609/VanillaSoft/reviews/) vs [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Contact vendor for pricing Price $14/month 4.4 Features 4.3 4.6 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/27609-155928/VanillaSoft-vs-Zoho-CRM) [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.53 (3,042)](https://www.capterra.com/p/132666/Pipedrive/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (722)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) $19/month Price $7/year 4.3 Features 4.5 4.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/132666-204998/Pipedrive-vs-Bigin-by-Zoho-CRM) [Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/)[4.59 (233)](https://www.capterra.com/p/27609/VanillaSoft/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,809)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) Contact vendor for pricing Price $50/month 4.4 Features 4.3 4.6 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/27609-157279/VanillaSoft-vs-Dynamics-365) [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.53 (3,042)](https://www.capterra.com/p/132666/Pipedrive/reviews/) vs [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[4.65 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) $19/month Price $14.99/month 4.3 Features 4.6 4.5 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/132666-178819/Pipedrive-vs-EngageBay-Marketing) [Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/)[4.59 (233)](https://www.capterra.com/p/27609/VanillaSoft/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (722)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Contact vendor for pricing Price $7/year 4.4 Features 4.5 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/27609-204998/VanillaSoft-vs-Bigin-by-Zoho-CRM) [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.53 (3,042)](https://www.capterra.com/p/132666/Pipedrive/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,809)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $19/month Price $50/month 4.3 Features 4.3 4.5 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/132666-157279/Pipedrive-vs-Dynamics-365) [Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/)[4.59 (233)](https://www.capterra.com/p/27609/VanillaSoft/reviews/) vs [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[4.65 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Contact vendor for pricing Price $14.99/month 4.4 Features 4.6 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/27609-178819/VanillaSoft-vs-EngageBay-Marketing)