# Compare Vanillasoft vs eWay-CRM 2026 | Capterra > Unsure of what to choose? Check Capterra to compare eWay-CRM and Vanillasoft based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/27609-152769/VanillaSoft-vs-eWay-CRM --- # eWay-CRM vs Vanillasoft Features and Cost Comparison Last updated March 27th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: eWay-CRMVanillasoft2/4 selected [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.5 (820)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) [Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/)[4.6 (233)](https://www.capterra.com/p/27609/VanillaSoft/reviews/) [## eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.5 (820)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) Starting Price $20.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.4 Customer Service 4.6 Reviews Sentiment RC BB Based on [820 reviews](#user-reviews) Positive 760 Neutral 46 Negative 14 [## Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/)[4.6 (233)](https://www.capterra.com/p/27609/VanillaSoft/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.4 Ease of Use 4.6 Customer Service 4.5 Reviews Sentiment QS Based on [233 reviews](#user-reviews) Positive 218 Neutral 9 Negative 6 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 17,267 reviews from crm software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 70%Fit Missing features Feature ratings Data Security NA Contact Management 4.5 Lead Management 4.4 Sales Pipeline Management 4.2 Activity Dashboard 3.6 63%Fit Missing features Feature ratings Data Security NA Contact Management 4.5 Lead Management 4.4 Sales Pipeline Management NA Activity Dashboard 5.0 User satisfaction User satisfaction 4.5 User reviews[820](https://www.capterra.com/p/152769/eWay-CRM/reviews/) Ease of use 4.4 Functionality 4.3 Value for money 4.4 Customer support 4.6 User satisfaction 4.6 User reviews[233](https://www.capterra.com/p/27609/VanillaSoft/reviews/) Ease of use 4.6 Functionality 4.4 Value for money 4.5 Customer support 4.5 Price starts from Price starts from $20Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Small to mid-size businesses and services using Outlook and Microsoft 365—construction, consultants, insurers, manufacturers—teams needing integrated CRM for email tracking, quoting, and reporting. Best for Fast-moving revenue teams. Organizations with SDRs and BDRs or organizations that generate leads. Fundraising organizations with engagement centers and DXOs. ## User reviews Pros & cons RC Radomira C. Sales Representative > "It serves as a clever 'external brain' within my Outlook, allowing me to offload my tasks and focus on my work without the constant fear..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7114632) JV Jan V. Project manager, technický ředitel > "I miss the function of creating e.g. an entry from the diary function. When e.g. minutes of a meeting are written in the diary, the..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6846634) BB Brandon B. Engineer > "It is good for project tracking, security and tracking sales and follow-ups. When trained to use it effectively you can enjoy the..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7099082) LL Lucie L. Digitazion manager and product development > "Still, one significant con is that it is not possible to view tabs alongside main project/deal information on the first page, which is..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6863284) RN Renata N. administrator > "My favorite feature in Eway is how seamlessly it integrates with other systems and how quickly i can access the information i need." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7026343) MtR Markéta R. Executive manager > "Settup or adjustments of specific data views in the system are quite complicated for ordinary user and I usually have to ask for support." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7032426) AS Anastasiya S. Marketing Manager > "The fact that it is integrated in the Outlook and the latest updates which make it easier to add new contacts directly from the email,..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6834960) BK Bailey K. IT Manager > "Some simple features, like creating folders inside project documents, are still missing." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7054315) T Tomáš Š. CEO > "The system is user-friendly, well-integrated with Outlook, and offers many useful features that allow us to manage things independently." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7022918) LZ Lucie Z. Accounting Consultant > "Caller identification is missing/limited — it doesn’t reliably show who is calling based on CRM contacts." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7089631) LR Lubos R. CFO > "It is fully integrated in MS Outlook and has wide reporting possibilities via Power BI." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7102755) RR Ronel R. Administration staff > "Fact that things duplicate themselves likes e-mails and documents in task but also placed on deal or contact while you can not create a..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6584448) FK Flore K. Compliance Manager > "The audit trail for emails and tasks makes reviews smoother, and onboarding new users doesn’t take long." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7055497) VR Verified Reviewer Consultant > "One drawback is that the new version of Outlook does not seem to integrate properly with the system." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7067504) JR Jana R. Sales Administrative > "I really appreciate the Outlook integration and the ability to keep all client and project information in one place." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7036431) JK Jana K. production technician > "When I want to upload items to a project, it takes a long time and causes the entire eWay system and associated email to freeze." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6882909) PB Pierre B. Scala Developer > "I store all customer info, meeting notes and tasks in one place, so nothing gets lost and everyone stays on the same page." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6793874) JP Jiří P. CTO > "It does not seem to be updated and its synchronization does not work reliably." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7117090) GS Gaurav S. Business Development Manager > "Designed for smaller agencies, eWay simplifies facts capture, retrieval and pipeline control even as providing seamless touch sync and..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6577646) JD Jan D. Senior Partner > "Only available with old Outlook, which does not correspond with the latest approach to IT and customer service." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7020078) TJ Tomas J. CEO > "eWay-CRM is a robust, feature-rich solution with strong Microsoft Outlook integration and high customization, adaptable to diverse..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6565257) VJ Vlada J. Owner > "In addition, when one would be willing to use the old Outlook (why, for God's sake!) and has a modern Copilot+ laptop with AArch64..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6584304) DM Dan M. President > "The modules are almost limitless in their customization options which allows us to design module types that perfectly support the most..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6518643) BK Bailey K. IT Manager > "Customization takes time for users who are not technical." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7054315) PP Petra P. Account manager > "Certain notifications and reminders for sending emails or completing tasks are also useful." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7106084) KnM Kristýna M. quality manager > "Questions are not direct and lack context for further work with the data. And since we are in the Czech Republic, why can't this..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7001626) TP Tomáš P. head of sales department > "Give us - mainly our sales people nice overview about every sale case, easily can add all documents, info´s about customer, each sale..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6294852) TL Tereza L. Process Analyst > "The online version currently lacks some essential features we need." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7115991) SS Shivendu S. Family Advocate > "It is not additional apps that are required and instead gives impressive features like request tracking and video training which make it..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6750711) PD Pavel D. sales > "the Outlook add-in sometimes takes a while to load, which can be a bit frustrating during busy workdays." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6832459) JnP Ján P. Sales manager > "Seamless Outlook integration, intuitive UI, fast search, and reliable sync across our team each day." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7009383) JS Jozef S. Director > "Unable to connect Pohoda lists and Eway." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7020765) T Tereza Š. project manager > "The only minor issue is slower performance when there are many records in the diary, but everything else is positive." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7054280) GR Gretchen R. Vice President > "I accidentally deleted a field and restoring it came with an extra support cost, which was frustrating." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6784055) LZ Lucie Z. Accounting Consultant > "Aside from that, it’s a dependable tool for maintaining shared contact information and context." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7089631) DH Debbie H. Business Development Manager > "Sometimes the Search Companies section can be a bit temperamental which then results in duplicate entries." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6882819) TL Tereza L. Process Analyst > "Outlook Integration: The native integration with Outlook, a huge plus for our workflow." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7115991) PP Petra P. Account manager > "Probably the more data there is, the slower it is and the more it freezes." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7106084) AG Alexandra G. KAM > "It supports productivity and helps streamline routine CRM tasks effectively." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7114517) P Patrik Č. Quality manager and service technician. > "I wouldn't say I don't like it, but the least convenient thing is that the document templates cannot be edited by the user." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6832411) DD Daniel D. Trader > "It helps me quickly filter customers based on various criteria." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7073988) ML Michaela L. assistant > "Sometimes templates don't get overwritten correctly." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7114553) PV Phillip V. Project Coordinator > "Works well if you are connected to a good stable internet, not too great if you are on the road and using slower Wifi speeds." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7058099) MR Martin R. Solution Design Engineer > "UI feels a bit outdated." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7118588) KR Katerina R. Senior ELT Consultant > "It allows to manage work smoothly and handle most tasks without any issues." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7115121) MR Martin R. Solution Design Engineer > "Cannot be integrated into the new Outlook." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7118588) JD Jan D. Senior Partner > "Simple and useful service helps everyday business development needs, mainly when contacting different companies." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7020078) AK Adam K. Business Development Specialist > "sometimes it feels a bit laggy but not a huge deal." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7074075) NP Nick P. Sales Director > "We need to develop the system further, but to date, recording key customer information has improved greatly, we are just starting to..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6887450) RN Renata N. administrator > "There is not much i dislike about Eway,but sometimes it takes a bit longer to load." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7026343) AO Anna O. Project Manager > "simplicity of the tool, it´s working really intuitive and it´s scalable, but depend on values and data which you are monitoring." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7089136) KS Karel S. sales and marketing > "the connection/compatibility to our ERP system is not possible, this is weakness" [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6770494) SS Shubham S. Data Analyst > "The automation gear are a first-rate time-saver and the responsive IT help adds to its reliability. While there are occasional minor..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6591367) BB Bharat B. Director > "Some access settings are confusing for users in multiple groups." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6763301) DC Dalibor C. Business development manager > "Generally robust system, for profesional users , I have short time experience to evaluate more the eWay CRM" [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7022431) PH Per H. Engineer > "The endless update delays in the middle of something more important and it turns up just as you are about to leave" [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6833638) DH Daniel H. CSO > "All of this optimizes our internal and external processes and communication within the sales team with minimal effort." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6826528) DG David G. Account Manager > "filtering, but that's just my problem that I forget to turn off the last filter :-). And also system quick response." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6863124) KiD Kateřina D. Sales > "We don't use all the modules, but I can imagine that if a company used everything connected, offers, orders, marketing, accounting, it..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6758201) J Jana Ž. Online Business Expert > "Our internal system does not align with eWay's rights settings, which limits our ability to use it fully." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6748223) BB Bharat B. Director > "All important customer details are stored in one place, making it easy to update, track and manage client interactions." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6763301) DK Dan K. CTO > "Usability of web version is lower than Outlook's plugin, but Outlook plugin limits usage inside Outlook." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6487611) I Irena Š. Manager of preparation and implementation of orders > "Easy sharing: emails, contacts and projects can be shared within the team" [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7049908) JE Jan E. Sales and Business > "can't insert emails into a project before they are saved for the first time." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6815128) LK Lucky K. Senior Analyst > "Implementing eWay-CRM became the excellent choice for our corporation, absolutely transforming our project control and revolutionizing..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6565017) JM Josef M. Sales manager > "Insufficient control over entering duplicate data" [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6836133) DK Dana K. Marketing Manager > "Complex applications makes the work of sales and marketing easier, all data is in one place, available also outside the office." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6862987) JF Jiří F. Senior Consultant > "I also find e-mail management not working as I would expect." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7117057) KS Karel S. CEO > "We’re not a large team, so having everything accessible from one place without the need for complex setup or switching between tools is..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6773226) AR Adam R. Application enginer > "The new visual design is not the best and we are keeping the old one." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6854287) FK Frantisek K. Senior Project Manager > "All the emails and documents are perfectly aligned and stored, separately for each business case." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6773105) KnM Kristýna M. quality manager > "This can be a disadvantage if the program is not sufficiently secure." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7001626) LD Lenka D. plant manager > "The program offers a wide range of features, and I also appreciate the regular updates that reflect current changes." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7009177) JT Jarka T. Senior Consultant > "It's relatively slow, you have to use multiple filters to figure out an information you are looking for... it's not very intuitive and..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6489373) MS Martin S. Procurist > "We tried many trial versions from other vendors and finally we chose e-Way because we like its integration into MS Outlook." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6766982) MR Martin R. Solution Design Engineer > "Dashboard are basic." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7118588) JP Jiří P. CTO > "Its integration in to Outlook males it super easy to work with which is its biggest advantage compared to other CRM systems." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7117090) TA Tarannum A. Sales > "The setup process for word export templates is normally lengthily , the inability to do display certain clients location on a map or..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___4934256) MtH Markéta H. Marketing Specialist > "I appreciate the clarity when searching for information and the ability to customize workflows." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6873576) RF Rui F. Data Analitics > "Issue with recuring login screen pop up, losing focus of current task." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6728692) [View Reviews](https://www.capterra.com/p/152769/eWay-CRM/reviews/) QS Qudsia S. Assistant Director of Development > "I particularly appreciate the reporting and analytics features, which allow me to track key metrics like dials per hour,..." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7113471) FV Franchesca V. Independent Licensed Agent > "It takes a lot of time training and watching and re-watching videos, and since it was rolled out pretty close to AEP/OE, I..." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7034286) MC Molly C. Business Development > "It would be even more effective if there was a CRM built in and a way to upload multiple phone numbers and email addresses..." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6838283) CP Casey P. Career Agent > "The tracking isn't always correct, and the amount of time on the phone calls are never correct." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7027495) TG Theresa G. Assistant Director of Annual Giving > "The system supports both auto-dialing and manual dialing, allowing for versatility depending on the situation." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7064866) AM Ahmed M. Agent > "Also, sometimes it’s hard to stop drips or adjust them on the fly, which can lead to extra charges or confusion." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7045503) QS Qudsia S. Assistant Director of Development > "It has been a dependable tool for managing our call center operations and helping our team stay organized and productive..." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7113471) GH Gabby H. Captain > "The phones and they're ability to call and it go through is a mess 9 times out of 10. If you email someone with another..." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6882041) QS Qudsia S. Assistant Director of Development > "The scripting tools are also very helpful for training student callers and ensuring consistent messaging across the team." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7113471) SB Sam B. Director of Operations > "data management and access, its almost impossible to pull ANY data outside of a week ago without the dashboard freezing or..." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6804870) TG Theresa G. Assistant Director of Annual Giving > "What stands out most is how streamlined it makes tracking interactions—the process feels seamless and natural for both the..." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7064866) KK Kristian K. Sales employee > "What I least like about vanilla soft is the fact I can’t auto call and I have to click every time." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7061548) QS Qudsia S. Assistant Director of Development > "As someone who manages a university phonathon, VanillaSoft has been incredibly effective for running a high-volume calling..." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7113471) SS Stephen S. Owner > "VanillaSoft’s automations and call routing boost efficiency, but the clunky email builder hinders email design." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6884143) AM Alexis M. Licensed insurance agent > "I’ve been able to reach a lot of potential clients, the system is very user friendly and the customer support has been quick,..." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7051093) DV Dennis V. Career Agent > "My least favorite thing about Vanillasoft would be having to wait 15 seconds before going onto the next number, whenever I..." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6831051) AO Andrew O. Sales Manager > "VanillaSoft offers solid value, especially for sales teams that need a structured cadence tool for lead management and..." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6879199) SF Shauna F. independent contractor > "lack of tech support on Sundays (and after hours) - if you get locked out of your account, you just have to wait until they..." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6851770) CC Caroline C. Caller > "What I like most about Vanillasoft is its features. When I am using the interface, I can see and use everything clearly." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7026151) KK Karan K. Health Broker > "While Vanillasoft has helpful tools, I struggled with slow responsiveness and limited customization in key features" [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7013621) TG Theresa G. Assistant Director of Annual Giving > "Overall, this system significantly enhances my communication efforts, making my interactions efficient and effective." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7064866) GH Gabby H. Captain > "I should have to copy every email before I send it, in fear that the whole system is going to crash out the second I hit send." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6882041) VC Valery C. Digital Philanthropy Caller > "It was quickly resolved and they were also able to find my account and pin point what needed to be done in a short amount of..." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7026210) CF Chrissy F. Fundraising Specialist > "Sometimes things work as they're supposed to, sometimes the emails fail to send or the phones stop working and then I'm stuck..." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7004712) TJ Teayaka J. Agency Owner > "I love being able to view each lead easily by uploading a CSV and comment on it." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7089783) SQ Serena Q. Health Advisor > "I dislike that we have to wait 15 seconds before we can disposition a lead and dial a new lead." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6814116) AD Anna D. Head of Annual Giving > "VanillaSoft allows us to increase the ROI of our campaigns and takes away a lot of manual tasks." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6810518) SW Sydney W. Insurance Agent > "That Accounting takes their time to get back to you on Payment errors that slow down my business!!!!" [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7000543) KT Kathia T. It Tech > "Once configured, it really boosts productivity and lead conversion rates." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7032190) GH Gabby H. Captain > "It's very much not a user friendly platform in a lot of ways including the fact that literally everything HAS to be resulted..." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6882041) KT Kathia T. It Tech > "The workflow automation saves a lot of time, and the interface is straightforward once you get used to it." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7032190) AD Anna D. Head of Annual Giving > "As a UK-based institution, it is frustrating that the calling function is set up for North American locations." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6810518) CF Chrissy F. Fundraising Specialist > "It organizes leads well by different types of groups so similar groups can be grouped together under one filter." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7004712) AB Anthony B. sales agent > "the color tags are very small and not the whole bar so it's barely noticeable to be effective" [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6853925) AO Andrew O. Sales Manager > "VanillaSoft provides a reliable level of security with role-based permissions and data encryption." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6879199) MR Marcus R. CFO > "Screens would stop loading, wouldn't load all sections." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7034959) KK Kristian K. Sales employee > "Vanilla soft has been good since I started using it making it easy to see my leads and text me constantly" [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7061548) GB Gabrielle B. Advisors > "Sometimes there are technical issues or delays that keeps me from getting the leads in a timely manner." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7007860) AM Ahmed M. Agent > "I liked how simple it was to keep track of leads, callbacks, and follow-ups without getting overwhelmed." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7045503) MR Marcus R. CFO > "It at times hindered our employees." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7034959) PM Philippe M. Broker > "The interface is clean and easy to navigate, and the automation features save a ton of time." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7040466) RK Raechel K. Trainer > "can't click on all of the corporate contacts from the lead" [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6885851) SB Sam B. Director of Operations > "we use vanilla soft, for now, as a main tool to help our clients and our employees succeed." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6804870) SH Sharon H. Broker > "Zero customer support is offered." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7082872) JM Joey M. CEO > "The way it manages our leads and constant follow up is great and callbacks is also very good for managing" [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7003938) SF Shauna F. independent contractor > "CRM - difficult to use - have to jump back and forth to go down the list while making one off calls. " [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6851770) RL Richard L. Licensed Agent > "Integration of many features and gerneal convenience were very good." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7086106) KK Kristian K. Sales employee > "Also it is alittle hard to use on my phone" [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7061548) KJ Kayla J. Call Center Director > "Provides many useful features, adaptable to the needs of our call center." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6812015) DF Dylan F. Agent > "Then I cannot get back on the dialer until the next day" [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6832496) SF Shaun F. Executive Account Manager > "I believe Vanilla Soft’s service is invaluable—truly a game changer for our team!" [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7040588) CB Chelsey B. Appointment Setter > "Some support staff weren't able to help." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6848862) DF Dylan F. Agent > "I like that it has an internal calendar and that I can keeps notes" [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6832496) GH Gabby H. Captain > "NOW YOU CAN'T EMAIL EITHER OF THEM without getting Vanilla Soft involved." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6882041) KH Kevin H. Founder > "The interface and management aspects are great and love the cadences." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7057181) DF Dylan F. Agent > "Decent and easy to use overall , but the dialer issue is really holding up my job." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6832496) JD Jessica D. Supervisor > "Overall, I enjoy using VanillaSoft and the setup of the software makes it easy to find mechanisms needed for the project i'm..." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6831673) FV Franchesca V. Independent Licensed Agent > "It is pretty complicated to use. " [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7034286) Elma T. Office Manager > "I also appreciate the availability of both online and phone support—it’s reassuring to know help is accessible when needed." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6874254) CF Chrissy F. Fundraising Specialist > "There are a lot of features that are very basic." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7004712) Elma T. Office Manager > "With the right amount of training, guidance, and hands-on practice, I believe navigating the back end will become much easier..." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6874254) CG Chris G. Health advisor > "I have the pictures and i am going to conitnue to make it my personal vendetta to let everyone know how I SPENT 1000S $ ON..." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#SoftwareAdvice___3464887) Evangeline M. Business Development Representative > "Vanillasoft is easy to use, the dialer moves quickly, the calendar is set up well, and inputting data is simple." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6855706) BA Bridget A. Health Insurance Agent > "Customer service wasn't the best and when it would glitch I wouldn't be able to find the root cause." [See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___3834202) [View Reviews](https://www.capterra.com/p/27609/VanillaSoft/reviews/) ## User interface 4.47 (820) [Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/) 4.59 (233) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important Alerts/Notifications 120 Important eWay-CRM Top features 33/40 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Calendar Management - Campaign Management - Contact Management - Customer Journey Mapping - Customizable Fields - Customizable Reports - Data Import/Export - Data Security - Document Storage - Drag & Drop - Email Management - Email Marketing - Email Templates - Forecasting - Generative AI - Interaction Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Lead Scoring - Marketing Automation - Mobile Access - Multi-Channel Communication - Predictive Analytics - Quotes/Estimates - Referral Tracking - Reminders - Reporting/Analytics - Sales Pipeline Management - Sales Reports - Segmentation - Task Management - Territory Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/152769/eWay-CRM/#features) Vanillasoft 23/40 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Calendar Management - Campaign Management - Contact Management - Customer Journey Mapping - Customizable Fields - Customizable Reports - Data Import/Export - Data Security - Document Storage - Drag & Drop - Email Management - Email Marketing - Email Templates - Forecasting - Generative AI - Interaction Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Lead Scoring - Marketing Automation - Mobile Access - Multi-Channel Communication - Predictive Analytics - Quotes/Estimates - Referral Tracking - Reminders - Reporting/Analytics - Sales Pipeline Management - Sales Reports - Segmentation - Task Management - Territory Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/27609/VanillaSoft/#features) ### Recognition No recognitions have been awarded to eWay-CRM No recognitions have been awarded to Vanillasoft ### Deployment & support eWay-CRM Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Vanillasoft Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details eWay-CRM - By eWay System - Located in United States - Founded in 2008 Vanillasoft - By VanillaSoft - Located in United States - Founded in 2003 ## Popular Comparisons [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.47 (820)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,451)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) $20/month Price $20/month 4.3 Features 4.4 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/152373-152769/HubSpot-CRM-vs-eWay-CRM) [Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/)[4.59 (233)](https://www.capterra.com/p/27609/VanillaSoft/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,451)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Contact vendor for pricing Price $20/month 4.4 Features 4.4 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/27609-152373/VanillaSoft-vs-HubSpot-CRM) [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.47 (820)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/) $20/month Price $25/month 4.3 Features 4.4 4.4 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-152769/Salesforce-vs-eWay-CRM) [Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/)[4.59 (233)](https://www.capterra.com/p/27609/VanillaSoft/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/) Contact vendor for pricing Price $25/month 4.4 Features 4.4 4.6 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/27609-61368/VanillaSoft-vs-Salesforce) [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.47 (820)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) vs [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) $20/month Price $14/month 4.3 Features 4.3 4.4 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/152769-155928/eWay-CRM-vs-Zoho-CRM) [Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/)[4.59 (233)](https://www.capterra.com/p/27609/VanillaSoft/reviews/) vs [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Contact vendor for pricing Price $14/month 4.4 Features 4.3 4.6 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/27609-155928/VanillaSoft-vs-Zoho-CRM) [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.47 (820)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (722)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) $20/month Price $7/year 4.3 Features 4.5 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/152769-204998/eWay-CRM-vs-Bigin-by-Zoho-CRM) [Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/)[4.59 (233)](https://www.capterra.com/p/27609/VanillaSoft/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,809)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) Contact vendor for pricing Price $50/month 4.4 Features 4.3 4.6 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/27609-157279/VanillaSoft-vs-Dynamics-365) [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.47 (820)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,809)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $20/month Price $50/month 4.3 Features 4.3 4.4 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/152769-157279/eWay-CRM-vs-Dynamics-365) [Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/)[4.59 (233)](https://www.capterra.com/p/27609/VanillaSoft/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (722)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Contact vendor for pricing Price $7/year 4.4 Features 4.5 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/27609-204998/VanillaSoft-vs-Bigin-by-Zoho-CRM) [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.47 (820)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) vs [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[4.65 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) $20/month Price $14.99/month 4.3 Features 4.6 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/152769-178819/eWay-CRM-vs-EngageBay-Marketing) [Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/)[4.59 (233)](https://www.capterra.com/p/27609/VanillaSoft/reviews/) vs [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[4.65 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Contact vendor for pricing Price $14.99/month 4.4 Features 4.6 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/27609-178819/VanillaSoft-vs-EngageBay-Marketing)