# Compare Vanillasoft vs Outreach 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Vanillasoft and Outreach based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/27609-159318/VanillaSoft-vs-Outreach

---

# Vanillasoft vs Outreach Features and Cost Comparison

Last updated July 21st, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

VanillasoftOutreach2/4 selected

[Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/)[4.6 (233)](https://www.capterra.com/p/27609/VanillaSoft/reviews/)

[Outreach](https://www.capterra.com/p/159318/Outreach/)[4.4 (311)](https://www.capterra.com/p/159318/Outreach/reviews/)

[## Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/)[4.6 (233)](https://www.capterra.com/p/27609/VanillaSoft/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.5

Functionality

4.4

Ease of Use

4.6

Customer Service

4.5

Reviews Sentiment

QS

Based on [233 reviews](#user-reviews)

Positive

218

Neutral

9

Negative

6

[## Outreach](https://www.capterra.com/p/159318/Outreach/)[4.4 (311)](https://www.capterra.com/p/159318/Outreach/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.2

Functionality

4.4

Ease of Use

4.2

Customer Service

4.1

Reviews Sentiment

Based on [311 reviews](#user-reviews)

Positive

279

Neutral

22

Negative

10

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## Send this comparison chart to my inbox

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 6,016 reviews from lead management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

68%Fit

Missing features

Not enough reviews

Feature ratings

CRM

3.5

Contact Management

4.5

Lead Capture

4.3

Prospecting Tools

4.0

Lead Generation

NA

61%Fit

Missing features

Not enough reviews

Feature ratings

CRM

\--

Contact Management

4.4

Lead Capture

4.4

Prospecting Tools

4.1

Lead Generation

NA

User satisfaction

User satisfaction

4.6

User reviews[233](https://www.capterra.com/p/27609/VanillaSoft/reviews/)

Ease of use

4.6

Functionality

4.4

Value for money

4.5

Customer support

4.5

User satisfaction

4.4

User reviews[311](https://www.capterra.com/p/159318/Outreach/reviews/)

Ease of use

4.2

Functionality

4.4

Value for money

4.2

Customer support

4.1

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Fast-moving revenue teams. Organizations with SDRs and BDRs or organizations that generate leads. Fundraising organizations with engagement centers and DXOs.

Best for

Outreach can be used by every member of your sales and revenue teams, from account executives and sales managers to sales leaders and RevOps.

## User reviews

Pros & cons

QS

Qudsia S.

Assistant Director of Development

> "I particularly appreciate the reporting and analytics features, which allow me to track key metrics like dials per hour,..."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7113471)

GH

Gabby H.

Captain

> "The phones and they're ability to call and it go through is a mess 9 times out of 10. If you email someone with another..."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6882041)

QS

Qudsia S.

Assistant Director of Development

> "It has been a dependable tool for managing our call center operations and helping our team stay organized and productive..."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7113471)

SS

Stephen S.

Owner

> "VanillaSoft’s automations and call routing boost efficiency, but the clunky email builder hinders email design."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6884143)

QS

Qudsia S.

Assistant Director of Development

> "The scripting tools are also very helpful for training student callers and ensuring consistent messaging across the team."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7113471)

KK

Karan K.

Health Broker

> "While Vanillasoft has helpful tools, I struggled with slow responsiveness and limited customization in key features"

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7013621)

QS

Qudsia S.

Assistant Director of Development

> "As someone who manages a university phonathon, VanillaSoft has been incredibly effective for running a high-volume calling..."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7113471)

FV

Franchesca V.

Independent Licensed Agent

> "It takes a lot of time training and watching and re-watching videos, and since it was rolled out pretty close to AEP/OE, I..."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7034286)

AO

Andrew O.

Sales Manager

> "VanillaSoft offers solid value, especially for sales teams that need a structured cadence tool for lead management and..."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6879199)

CP

Casey P.

Career Agent

> "The tracking isn't always correct, and the amount of time on the phone calls are never correct."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7027495)

MC

Molly C.

Business Development

> "It would be even more effective if there was a CRM built in and a way to upload multiple phone numbers and email addresses..."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6838283)

GH

Gabby H.

Captain

> "I should have to copy every email before I send it, in fear that the whole system is going to crash out the second I hit..."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6882041)

TG

Theresa G.

Assistant Director of Annual Giving

> "The system supports both auto-dialing and manual dialing, allowing for versatility depending on the situation."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7064866)

AM

Ahmed M.

Agent

> "Also, sometimes it’s hard to stop drips or adjust them on the fly, which can lead to extra charges or confusion."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7045503)

TJ

Teayaka J.

Agency Owner

> "I love being able to view each lead easily by uploading a CSV and comment on it."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7089783)

CF

Chrissy F.

Fundraising Specialist

> "Sometimes things work as they're supposed to, sometimes the emails fail to send or the phones stop working and then I'm..."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7004712)

TG

Theresa G.

Assistant Director of Annual Giving

> "What stands out most is how streamlined it makes tracking interactions—the process feels seamless and natural for both the..."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7064866)

SW

Sydney W.

Insurance Agent

> "That Accounting takes their time to get back to you on Payment errors that slow down my business!!!!"

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7000543)

CF

Chrissy F.

Fundraising Specialist

> "It organizes leads well by different types of groups so similar groups can be grouped together under one filter."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7004712)

GH

Gabby H.

Captain

> "It's very much not a user friendly platform in a lot of ways including the fact that literally everything HAS to be..."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6882041)

AO

Andrew O.

Sales Manager

> "VanillaSoft provides a reliable level of security with role-based permissions and data encryption."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6879199)

SB

Sam B.

Director of Operations

> "data management and access, its almost impossible to pull ANY data outside of a week ago without the dashboard freezing or..."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6804870)

AM

Alexis M.

Licensed insurance agent

> "I’ve been able to reach a lot of potential clients, the system is very user friendly and the customer support has been..."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7051093)

KK

Kristian K.

Sales employee

> "What I least like about vanilla soft is the fact I can’t auto call and I have to click every time."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7061548)

CC

Caroline C.

Caller

> "What I like most about Vanillasoft is its features. When I am using the interface, I can see and use everything clearly."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7026151)

DV

Dennis V.

Career Agent

> "My least favorite thing about Vanillasoft would be having to wait 15 seconds before going onto the next number, whenever I..."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6831051)

TG

Theresa G.

Assistant Director of Annual Giving

> "Overall, this system significantly enhances my communication efforts, making my interactions efficient and effective."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7064866)

GB

Gabrielle B.

Advisors

> "Sometimes there are technical issues or delays that keeps me from getting the leads in a timely manner."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7007860)

VC

Valery C.

Digital Philanthropy Caller

> "It was quickly resolved and they were also able to find my account and pin point what needed to be done in a short amount..."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7026210)

SF

Shauna F.

independent contractor

> "lack of tech support on Sundays (and after hours) - if you get locked out of your account, you just have to wait until they..."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6851770)

AD

Anna D.

Head of Annual Giving

> "VanillaSoft allows us to increase the ROI of our campaigns and takes away a lot of manual tasks."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6810518)

RK

Raechel K.

Trainer

> "can't click on all of the corporate contacts from the lead"

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6885851)

JM

Joey M.

CEO

> "The way it manages our leads and constant follow up is great and callbacks is also very good for managing"

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7003938)

SH

Sharon H.

Broker

> "Zero customer support is offered."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7082872)

RL

Richard L.

Licensed Agent

> "Integration of many features and gerneal convenience were very good."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7086106)

SQ

Serena Q.

Health Advisor

> "I dislike that we have to wait 15 seconds before we can disposition a lead and dial a new lead."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6814116)

KT

Kathia T.

It Tech

> "Once configured, it really boosts productivity and lead conversion rates."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7032190)

AD

Anna D.

Head of Annual Giving

> "As a UK-based institution, it is frustrating that the calling function is set up for North American locations."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6810518)

KT

Kathia T.

It Tech

> "The workflow automation saves a lot of time, and the interface is straightforward once you get used to it."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7032190)

AB

Anthony B.

sales agent

> "the color tags are very small and not the whole bar so it's barely noticeable to be effective"

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6853925)

Elma T.

Office Manager

> "I also appreciate the availability of both online and phone support—it’s reassuring to know help is accessible when needed."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6874254)

MR

Marcus R.

CFO

> "Screens would stop loading, wouldn't load all sections."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7034959)

Elma T.

Office Manager

> "With the right amount of training, guidance, and hands-on practice, I believe navigating the back end will become much..."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6874254)

MR

Marcus R.

CFO

> "It at times hindered our employees."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7034959)

KK

Kristian K.

Sales employee

> "Vanilla soft has been good since I started using it making it easy to see my leads and text me constantly"

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7061548)

GH

Gabby H.

Captain

> "NOW YOU CAN'T EMAIL EITHER OF THEM without getting Vanilla Soft involved."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6882041)

AM

Ahmed M.

Agent

> "I liked how simple it was to keep track of leads, callbacks, and follow-ups without getting overwhelmed."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7045503)

SF

Shauna F.

independent contractor

> "CRM - difficult to use - have to jump back and forth to go down the list while making one off calls. "

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6851770)

RL

Richard L.

Licensed Agent

> "Support for issues was quick ad timely."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7086106)

CF

Chrissy F.

Fundraising Specialist

> "There are a lot of features that are very basic."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7004712)

PM

Philippe M.

Broker

> "The interface is clean and easy to navigate, and the automation features save a ton of time."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7040466)

KK

Kristian K.

Sales employee

> "Also it is alittle hard to use on my phone"

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7061548)

JD

Jameel D.

Health Coverage Advisor

> "Overall, my relationship with Vanillasoft is growing as I use it."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7090334)

DF

Dylan F.

Agent

> "Then I cannot get back on the dialer until the next day"

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6832496)

SB

Sam B.

Director of Operations

> "we use vanilla soft, for now, as a main tool to help our clients and our employees succeed."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6804870)

CB

Chelsey B.

Appointment Setter

> "Some support staff weren't able to help."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6848862)

KJ

Kayla J.

Call Center Director

> "Provides many useful features, adaptable to the needs of our call center."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6812015)

DF

Dylan F.

Agent

> "Decent and easy to use overall , but the dialer issue is really holding up my job."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6832496)

SF

Shaun F.

Executive Account Manager

> "I believe Vanilla Soft’s service is invaluable—truly a game changer for our team!"

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7040588)

FV

Franchesca V.

Independent Licensed Agent

> "It is pretty complicated to use. "

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7034286)

DF

Dylan F.

Agent

> "I like that it has an internal calendar and that I can keeps notes"

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6832496)

BA

Bridget A.

Health Insurance Agent

> "Customer service wasn't the best and when it would glitch I wouldn't be able to find the root cause."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___3834202)

KH

Kevin H.

Founder

> "The interface and management aspects are great and love the cadences."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7057181)

CG

Chris G.

Health advisor

> "I have the pictures and i am going to conitnue to make it my personal vendetta to let everyone know how I SPENT 1000S $ ON..."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#SoftwareAdvice___3464887)

[View Reviews](https://www.capterra.com/p/27609/VanillaSoft/reviews/)

Dallin L.

Sales Ops Manager

> "Email outbox is awesome - seeing everything in one place makes it easy for the sales rep to manage his work and easy for an admin to troubleshoot issues"

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7154246)

Dallin L.

Sales Ops Manager

> "Outreach is not meant to be an automation tool like Zapier, but there are obvious holes in its automation abilities. Why is it so hard to update field values..."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7154246)

VR

Verified Reviewer

Account Development Manager

> "The call quality and recording capabilities and ability to integrate with other platforms is a plus too."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7157793)

VR

Verified Reviewer

Account Development Manager

> "Support can be a little slow to respond and solve issues at times, and occasionally be too vague in their answers to quickly solve an issue."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7157793)

Ryan E.

SDR

> "I know my work is safe and secure because we are able to access Outreach through our single-sign-on portal, but it is not distracting where I would need to..."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6871593)

BD

Barry D.

Account Executive

> "There were times where I could not find the button to click to remove someone from a sequence."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7081575)

RP

Randy P.

Account manager

> "It is in my opinion the best tool in the market - it integrates with our CRM and other tools, it has adaptability to set it up for smaller and bigger sales..."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6850892)

VR

Verified Reviewer

AE

> "Generally nothing to complain about, however if you do need assistance, sometimes the response rate can be a bit slow."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7070344)

Dallin L.

Sales Ops Manager

> "It's easy to create sequences, schedules, templates, calendars etc to guide a prospect through a sequence."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7154246)

ET

Erin T.

Sales Enablement

> "Also limited reporting in terms of filtering custom dates (currently cannot pull total activity metrics for 3 months - which creates a manual effort when..."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6027855)

Ryan E.

SDR

> "There is data to support the effectiveness of my email campaigns which keep me from wasting time on things that are not working and keeps me focused on what..."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6871593)

YD

Yanne D.

Business Development Representative

> "Sometimes there was less flexibility with logging off-platform outreach efforts, which is something that happens often with sales staff."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6803968)

VR

Verified Reviewer

Account Executive

> "What I like the most is the salesforce intregration; I can open any account/contact/opp and reach out to the stakeholder, calling especially is much easier..."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6603406)

Connor W.

Account executive

> "The biggest con for my experience was initial onboarding / set up."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7150569)

Ryan E.

SDR

> "Overall I would say my experience with Outreach has been amazing. If your team does not have a tool to use that keeps their calls, emails, LinkedIn messages,..."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6871593)

KW

Kyle W.

Director, Revenue Operations

> "we constantly had duplicates, inaccurate data (compared to the source: Salesforce), and the field mapping feature was horrendous."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___5004601)

Kevin H.

Senior SDR

> "It saves a significant amount of time, helps keep outreach organized, and makes it easier to scale prospecting efforts effectively."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6883007)

KW

Kyle W.

Director, Revenue Operations

> "Then we discovered that their ability to sync data from one system to the other was spotty and unreliable. and their customer service was almost non-existent."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___5004601)

RH

Ryan H.

Social Media Manager

> "In addition to storing and creating information, we can also communicate effectively with the market and stay in touch with our current clientele."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6740756)

SK

Saige K.

Sales

> "I don’t think outreach is a great job at pipeline management."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6759001)

VR

Verified Reviewer

COO

> "A phone and email solution that also allows you to run social (LinkedIn) steps as part of a sequence."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6669261)

CB

Christian B.

Manager, Strategic Alliances and Partnerships

> "Different team members were using different features and workflows and there was a lack of ability to customize certain workflows and tracking."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3686326)

VR

Verified Reviewer

Head Enterprise Sales

> "Solid - the UI/UX is not the easiest to navigate and we found competitiors easier to set up, however once in functionality, reporting and integrations are..."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7062376)

Matt P.

CEO

> "They put me on a call with an Advanced Success Manager after I complained and she was so new, she knew nothing and wasted my time for 15 minutes, It got so..."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3771434)

YD

Yanne D.

Business Development Representative

> "Helps sales staff organize daily tasks by importance as well as by outreach channel making it easy to differentiate outreach efforts."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6803968)

Jamie G.

Business Development Manager

> "The integration with Salesforce isn’t as effective as it should be. But the main problem is that in a crowded market, Outreach is evolving to become a CRM,..."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3498249)

RH

Ryan H.

Social Media Manager

> "It makes it easier for us to communicate quickly with customers by allowing us to provide relevant and correct information."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6740756)

KK

Kevin K.

Account Representative

> "My only problem with Outreach has been not having the ability to create sequences for myself but I think that is an issue with the access our company allows..."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3288008)

Scott B.

Head of Sales

> "Outreach is the category leader for sales enablement tools."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7095033)

VR

Verified Reviewer

Account Executive

> "I spent 12 months trying to troubleshoot issues I was having with my signature pictures not sending through, I went back and forth with their support being..."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3265739)

Dallin L.

Sales Ops Manager

> "The core email engine is solid."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7154246)

LG

Lois G.

Sales Manager

> "call numbers arent always accurate, shows all calls, even ones that havent been connected which can skew metrics"

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3196167)

Ryan E.

SDR

> "I know using Outreach is one tool that has enhanced my skillset and made me a better SDR overall."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6871593)

VR

Verified Reviewer

Digital marketer

> "It’s analytics dashboard is very hard to understand."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3746577)

RH

Ryan H.

Social Media Manager

> "The strengths and opportunities for improvement of our company can be assessed using the tools available to us."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6740756)

LL

Liam L.

SDR

> "The send later feature on email frequently does not work."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3188614)

Connor W.

Account executive

> "Overall very positive, on target with other cadence management solutions at a value price point."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7150569)

VR

Verified Reviewer

UPE

> "One of the cons is that you are unable to make dials from your laptop via Outreach, it must come through your cell and I much prefer to make calls via my..."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___2575818)

YD

Yanne D.

Business Development Representative

> "It was especially helpful due to our call quota being 490 dials per week."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6803968)

VR

Verified Reviewer

Rev Ops Manager

> "I've been told there's no date when this will be fixed, so we have an unusable CRM."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3645085)

Kevin H.

Senior SDR

> "The platform is very intuitive, and setting up sequences is quick and straightforward."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6883007)

BN

Branden N.

President

> "We needed to cancel after migrating to a better product, and it was a nightmare."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3471438)

ET

Erin T.

Sales Enablement

> "Outreach.io is an easy-to-use tool and incredibly helpful for our Sales Department. Whether you are a Sales Representative, Enablement/Operations, or a Sales..."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6027855)

VR

Verified Reviewer

Product Marketing Manager

> "Sometimes, it was slow to load."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3215308)

BD

Barry D.

Account Executive

> "The automation saves so much time in my day."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7081575)

KP

Karan P.

Associate

> "VOIP functionality is a little buggy, several recordings were affected from our first day."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___2957008)

BD

Barry D.

Account Executive

> "It keeps me organized and accountable for my day."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7081575)

VR

Verified Reviewer

Business Development

> "Support takes forever to get back to you"

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3510808)

VR

Verified Reviewer

Sr SDR

> "Outreach is amazing for doing all sorts of outbounding and inbounding"

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6677651)

BC

Bryan C.

CEO

> "Annoying to setup, difficult to train team to use extremely well, but the very WORSE part about it is how horrible their customer support and their Billing..."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___2421545)

VR

Verified Reviewer

COO

> "The product has everything an SDR would need to run their day, and nothing they don't."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6669261)

VR

Verified Reviewer

SDR

> "At first it was not very intuitive but such powerful software can never be super easy to use because it has a lot of various functions and customizations."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___2503504)

YD

Yasmin D.

Ceo

> "I like that outreach offers email automation and it’s really easy to do"

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6781897)

VR

Verified Reviewer

BDR

> "Bugs (SO MANY) and the location is no longer available"

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___2433909)

RN

Ryan N.

Sales Executive

> "It makes prospecting by account so much easier, especially if you have multiple prospects in each account."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6392839)

AS

Alaia S.

Sales Operations

> "I wish the reporting was better here."

[See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___2668910)

[View Reviews](https://www.capterra.com/p/159318/Outreach/reviews/)

## User interface

[Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/)

4.59 (233)

[Outreach](https://www.capterra.com/p/159318/Outreach/)

4.42 (311)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

Alerts/Notifications

120

Important

Vanillasoft

Top features

29/39

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   CRM
-   Customizable Fields
-   Document Storage
-   Drag & Drop
-   Email Marketing
-   Email Tracking
-   For Sales Teams/Organizations
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Distribution
-   Lead Generation
-   Lead Nurturing
-   Lead Qualification
-   Lead Segmentation
-   Monitoring
-   Opportunity Management
-   Pipeline Management
-   Prospecting Tools
-   Real-Time Data
-   Reminders
-   Reporting/Analytics
-   Sales Forecasting
-   Sales Reports
-   Sales Trend Analysis
-   Social Media Integration
-   Source Tracking
-   Task Management
-   Template Management
-   Third-Party Integrations
-   Web Forms
-   Workflow Management

[See all features](https://www.capterra.com/p/27609/VanillaSoft/#features)

Outreach

28/39

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   CRM
-   Customizable Fields
-   Document Storage
-   Drag & Drop
-   Email Marketing
-   Email Tracking
-   For Sales Teams/Organizations
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Distribution
-   Lead Generation
-   Lead Nurturing
-   Lead Qualification
-   Lead Segmentation
-   Monitoring
-   Opportunity Management
-   Pipeline Management
-   Prospecting Tools
-   Real-Time Data
-   Reminders
-   Reporting/Analytics
-   Sales Forecasting
-   Sales Reports
-   Sales Trend Analysis
-   Social Media Integration
-   Source Tracking
-   Task Management
-   Template Management
-   Third-Party Integrations
-   Web Forms
-   Workflow Management

[See all features](https://www.capterra.com/p/159318/Outreach/#features)

### Recognition

Vanillasoft is recognized as a top-rated tool in 1 Capterra Shortlist reports

No recognitions have been awarded to Outreach

### Deployment & support

Vanillasoft

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Outreach

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Vanillasoft

-   By VanillaSoft
-   Located in United States
-   Founded in 2003

Outreach

-   By Outreach
-   Located in United States
-   Founded in 2014

## Popular Comparisons

[Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/)[4.59 (233)](https://www.capterra.com/p/27609/VanillaSoft/reviews/)

vs

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Contact vendor for pricing

Price

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4.4

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4.4

4.6

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[Outreach](https://www.capterra.com/p/159318/Outreach/)[4.42 (311)](https://www.capterra.com/p/159318/Outreach/reviews/)

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4.4

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4.9

4.2

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[View full comparison](https://www.capterra.com/compare/159318-201748/Outreach-vs-SUBSTRATA-SCIP)

[Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/)[4.59 (233)](https://www.capterra.com/p/27609/VanillaSoft/reviews/)

vs

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$25/month

4.4

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4.4

4.6

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[View full comparison](https://www.capterra.com/compare/27609-61368/VanillaSoft-vs-Salesforce)

[Outreach](https://www.capterra.com/p/159318/Outreach/)[4.42 (311)](https://www.capterra.com/p/159318/Outreach/reviews/)

vs

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Contact vendor for pricing

Price

$0.01

4.4

Features

4.2

4.2

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/157977-159318/Salesloft-vs-Outreach)

[Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/)[4.59 (233)](https://www.capterra.com/p/27609/VanillaSoft/reviews/)

vs

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Contact vendor for pricing

Price

$14/month

4.4

Features

4.3

4.6

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/27609-155928/VanillaSoft-vs-Zoho-CRM)

[Outreach](https://www.capterra.com/p/159318/Outreach/)[4.42 (311)](https://www.capterra.com/p/159318/Outreach/reviews/)

vs

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Contact vendor for pricing

Price

$8.75/month

4.4

Features

4.6

4.2

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/135003-159318/Slack-vs-Outreach)

[Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/)[4.59 (233)](https://www.capterra.com/p/27609/VanillaSoft/reviews/)

vs

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Contact vendor for pricing

Price

$50/month

4.4

Features

4.3

4.6

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/27609-157279/VanillaSoft-vs-Dynamics-365)

[Outreach](https://www.capterra.com/p/159318/Outreach/)[4.42 (311)](https://www.capterra.com/p/159318/Outreach/reviews/)

vs

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Contact vendor for pricing

Price

$19/month

4.4

Features

4.3

4.2

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/132666-159318/Pipedrive-vs-Outreach)

[Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/)[4.59 (233)](https://www.capterra.com/p/27609/VanillaSoft/reviews/)

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Contact vendor for pricing

Price

$7/year

4.4

Features

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4.6

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/27609-204998/VanillaSoft-vs-Bigin-by-Zoho-CRM)

[Outreach](https://www.capterra.com/p/159318/Outreach/)[4.42 (311)](https://www.capterra.com/p/159318/Outreach/reviews/)

vs

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Contact vendor for pricing

Price

Contact vendor for pricing

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Features

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4.2

Ease of Use

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[View full comparison](https://www.capterra.com/compare/159318-207295/Outreach-vs-Seamless-AI)

[Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/)[4.59 (233)](https://www.capterra.com/p/27609/VanillaSoft/reviews/)

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Contact vendor for pricing

Price

$250/month

4.4

Features

4.7

4.6

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/27609-210630/VanillaSoft-vs-Kylas)

[Outreach](https://www.capterra.com/p/159318/Outreach/)[4.42 (311)](https://www.capterra.com/p/159318/Outreach/reviews/)

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Contact vendor for pricing

Price

Contact vendor for pricing

4.4

Features

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4.2

Ease of Use

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[View full comparison](https://www.capterra.com/compare/157969-159318/Gong-io-vs-Outreach)