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Inside and remote sales teams. Organizations with SDRs and BDRs or organizations that generate leads. Fundraising organizations with engagement centers and DXOs.
Sopro supports all B2B sectors.
Very user-friendly helps with organization, the set up is perfect for call Centers and the price per month well worth it. The staff and support staff were wonderful with my questions.
If there was one dislike it would be the slowness (at times) which was probably linked to updates that needed to be installed.
It's a super easy system to navigate and I love that it is web based, so that I am able to use this marketing tool from anywhere. I also love that I am able to toggle from previous updates.
The Autodialer takes too long and sometimes calls numbers by mistake.
Improved productivity of our callers and better data capture. It's cost effective, and Support is terrific.
No option for calls to be done and received only when someone picks up/VM.
Ease of use and end-user accessibility. Fantastic CRM and has great customization for our personal needs at our University.
Some reports are hard to customize. Need more detail on lead source.
And in that respect, being able to talk directly to the people at SoPro and tap into their recommended best practice was hugely valuable.
The parameters of LinkedIn profiling can prove limiting (e.g. employee size, lack of turnover information).
Our account manager has been outstanding - really listening to our needs and coming up with great ideas and solutions to drive leads to our business.
Unfortunately the CRM system that we utilise does not easily integrate with SoPro, which makes it slightly more difficult to integrate our various marketing approaches.
The level of support was appreciated and all of the team are customer-centric. A really good group of people with a very effective tool.
Extremely difficult to integrate with 365 even, overpriced and overall just another data miner.
The fact that they have a client portal with the different lead types (positive response, referral, and deferred interest) is really useful. They have good customer service also.
No integration with Sugar CRM at the moment, although I know they are working on it.
Nichol S.: Hi, my name's Nichol, and I'm an appointment setter and I give VanillaSoft five-star review because it is the easiest CRM I've ever used. For more reviews like this, please click below. The business problems that I've been able to solve using VanillaSoft is it's just so easy to use. It's easy to upload our leads so we can effectively market the appointments and schedule them for our salespeople. It's very easy to use. You can correct the title or the person's name. You can change the address, email address. You can email the prospects. You could schedule the appointments within the CRM. It's very, very easy to use. I love it. The only problem that I ever had with VanillaSoft is when we linked it with a cellphone and I couldn't get the cellphone to stop dialing.
VanillaSoft
Sopro
Top FeaturesVanillaSoft
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Sopro
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