# Compare Vanillasoft vs Act! 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Vanillasoft and Act! based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/27609-175860/VanillaSoft-vs-Act

---

# Vanillasoft vs Act! Features and Cost Comparison

Last updated April 22nd, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

VanillasoftAct!2/4 selected

[Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/)[4.6 (233)](https://www.capterra.com/p/27609/VanillaSoft/reviews/)

[Act!](https://www.capterra.com/p/175860/Act/)[3.9 (866)](https://www.capterra.com/p/175860/Act/reviews/)

[## Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/)[4.6 (233)](https://www.capterra.com/p/27609/VanillaSoft/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.5

Functionality

4.4

Ease of Use

4.6

Customer Service

4.5

Reviews Sentiment

QS

Based on [233 reviews](#user-reviews)

Positive

218

Neutral

9

Negative

6

[## Act!](https://www.capterra.com/p/175860/Act/)[3.9 (866)](https://www.capterra.com/p/175860/Act/reviews/)

Starting Price

$30.00/month

Value-for-Money

3.9

Functionality

3.9

Ease of Use

3.9

Customer Service

3.6

Reviews Sentiment

Based on [866 reviews](#user-reviews)

Positive

615

Neutral

100

Negative

151

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## Summary

* * *

Key features rated by users

Features selected based on 17,357 reviews from crm software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

63%Fit

Missing features

Feature ratings

Data Security

NA

Contact Management

4.5

Lead Management

4.4

Sales Pipeline Management

NA

Activity Dashboard

5.0

78%Fit

High performer

Feature ratings

Data Security

4.7

Contact Management

4.4

Lead Management

3.9

Sales Pipeline Management

3.9

Activity Dashboard

4.3

User satisfaction

User satisfaction

4.6

User reviews[233](https://www.capterra.com/p/27609/VanillaSoft/reviews/)

Ease of use

4.6

Functionality

4.4

Value for money

4.5

Customer support

4.5

User satisfaction

3.9

User reviews[866](https://www.capterra.com/p/175860/Act/reviews/)

Ease of use

3.9

Functionality

3.9

Value for money

3.9

Customer support

3.6

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$30Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Fast-moving revenue teams. Organizations with SDRs and BDRs or organizations that generate leads. Fundraising organizations with engagement centers and DXOs.

Best for

Act! Advantage is a front-office CRM solution that unites sales, marketing, and customer management in one affordable platform to help you stay organized, and turn relationships into results.

## User reviews

Pros & cons

QS

Qudsia S.

Assistant Director of Development

> "I particularly appreciate the reporting and analytics features, which allow me to track key metrics like dials per hour,..."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7113471)

FV

Franchesca V.

Independent Licensed Agent

> "It takes a lot of time training and watching and re-watching videos, and since it was rolled out pretty close to AEP/OE, I..."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7034286)

MC

Molly C.

Business Development

> "It would be even more effective if there was a CRM built in and a way to upload multiple phone numbers and email addresses..."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6838283)

AM

Ahmed M.

Agent

> "Also, sometimes it’s hard to stop drips or adjust them on the fly, which can lead to extra charges or confusion."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7045503)

TG

Theresa G.

Assistant Director of Annual Giving

> "The system supports both auto-dialing and manual dialing, allowing for versatility depending on the situation."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7064866)

GH

Gabby H.

Captain

> "The phones and they're ability to call and it go through is a mess 9 times out of 10. If you email someone with another..."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6882041)

QS

Qudsia S.

Assistant Director of Development

> "It has been a dependable tool for managing our call center operations and helping our team stay organized and productive..."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7113471)

SB

Sam B.

Director of Operations

> "data management and access, its almost impossible to pull ANY data outside of a week ago without the dashboard freezing or..."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6804870)

QS

Qudsia S.

Assistant Director of Development

> "The scripting tools are also very helpful for training student callers and ensuring consistent messaging across the team."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7113471)

KK

Kristian K.

Sales employee

> "What I least like about vanilla soft is the fact I can’t auto call and I have to click every time."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7061548)

TG

Theresa G.

Assistant Director of Annual Giving

> "What stands out most is how streamlined it makes tracking interactions—the process feels seamless and natural for both the..."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7064866)

SS

Stephen S.

Owner

> "VanillaSoft’s automations and call routing boost efficiency, but the clunky email builder hinders email design."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6884143)

QS

Qudsia S.

Assistant Director of Development

> "As someone who manages a university phonathon, VanillaSoft has been incredibly effective for running a high-volume calling..."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7113471)

DV

Dennis V.

Career Agent

> "My least favorite thing about Vanillasoft would be having to wait 15 seconds before going onto the next number, whenever I..."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6831051)

AM

Alexis M.

Licensed insurance agent

> "I’ve been able to reach a lot of potential clients, the system is very user friendly and the customer support has been quick,..."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7051093)

SF

Shauna F.

independent contractor

> "lack of tech support on Sundays (and after hours) - if you get locked out of your account, you just have to wait until they..."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6851770)

AO

Andrew O.

Sales Manager

> "VanillaSoft offers solid value, especially for sales teams that need a structured cadence tool for lead management and..."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6879199)

KK

Karan K.

Health Broker

> "While Vanillasoft has helpful tools, I struggled with slow responsiveness and limited customization in key features"

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7013621)

TG

Theresa G.

Assistant Director of Annual Giving

> "Overall, this system significantly enhances my communication efforts, making my interactions efficient and effective."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7064866)

CP

Casey P.

Career Agent

> "The tracking isn't always correct, and the amount of time on the phone calls are never correct."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7027495)

TJ

Teayaka J.

Agency Owner

> "I love being able to view each lead easily by uploading a CSV and comment on it."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7089783)

GH

Gabby H.

Captain

> "I should have to copy every email before I send it, in fear that the whole system is going to crash out the second I hit send."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6882041)

AD

Anna D.

Head of Annual Giving

> "VanillaSoft allows us to increase the ROI of our campaigns and takes away a lot of manual tasks."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6810518)

CF

Chrissy F.

Fundraising Specialist

> "Sometimes things work as they're supposed to, sometimes the emails fail to send or the phones stop working and then I'm stuck..."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7004712)

KT

Kathia T.

It Tech

> "Once configured, it really boosts productivity and lead conversion rates."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7032190)

SQ

Serena Q.

Health Advisor

> "I dislike that we have to wait 15 seconds before we can disposition a lead and dial a new lead."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6814116)

KT

Kathia T.

It Tech

> "The workflow automation saves a lot of time, and the interface is straightforward once you get used to it."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7032190)

SW

Sydney W.

Insurance Agent

> "That Accounting takes their time to get back to you on Payment errors that slow down my business!!!!"

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7000543)

CF

Chrissy F.

Fundraising Specialist

> "It organizes leads well by different types of groups so similar groups can be grouped together under one filter."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7004712)

GH

Gabby H.

Captain

> "It's very much not a user friendly platform in a lot of ways including the fact that literally everything HAS to be resulted..."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6882041)

AO

Andrew O.

Sales Manager

> "VanillaSoft provides a reliable level of security with role-based permissions and data encryption."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6879199)

AD

Anna D.

Head of Annual Giving

> "As a UK-based institution, it is frustrating that the calling function is set up for North American locations."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6810518)

KK

Kristian K.

Sales employee

> "Vanilla soft has been good since I started using it making it easy to see my leads and text me constantly"

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7061548)

AB

Anthony B.

sales agent

> "the color tags are very small and not the whole bar so it's barely noticeable to be effective"

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6853925)

AM

Ahmed M.

Agent

> "I liked how simple it was to keep track of leads, callbacks, and follow-ups without getting overwhelmed."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7045503)

MR

Marcus R.

CFO

> "Screens would stop loading, wouldn't load all sections."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7034959)

CC

Caroline C.

Caller

> "What I like most about Vanillasoft is its features. When I am using the interface, I can see and use everything clearly."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7026151)

GB

Gabrielle B.

Advisors

> "Sometimes there are technical issues or delays that keeps me from getting the leads in a timely manner."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7007860)

VC

Valery C.

Digital Philanthropy Caller

> "It was quickly resolved and they were also able to find my account and pin point what needed to be done in a short amount of..."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7026210)

MR

Marcus R.

CFO

> "It at times hindered our employees."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7034959)

PM

Philippe M.

Broker

> "The interface is clean and easy to navigate, and the automation features save a ton of time."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7040466)

RK

Raechel K.

Trainer

> "can't click on all of the corporate contacts from the lead"

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6885851)

SB

Sam B.

Director of Operations

> "we use vanilla soft, for now, as a main tool to help our clients and our employees succeed."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6804870)

SH

Sharon H.

Broker

> "Zero customer support is offered."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7082872)

JM

Joey M.

CEO

> "The way it manages our leads and constant follow up is great and callbacks is also very good for managing"

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7003938)

SF

Shauna F.

independent contractor

> "CRM - difficult to use - have to jump back and forth to go down the list while making one off calls. "

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6851770)

RL

Richard L.

Licensed Agent

> "Integration of many features and gerneal convenience were very good."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7086106)

KK

Kristian K.

Sales employee

> "Also it is alittle hard to use on my phone"

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7061548)

KJ

Kayla J.

Call Center Director

> "Provides many useful features, adaptable to the needs of our call center."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6812015)

DF

Dylan F.

Agent

> "Then I cannot get back on the dialer until the next day"

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6832496)

SF

Shaun F.

Executive Account Manager

> "I believe Vanilla Soft’s service is invaluable—truly a game changer for our team!"

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7040588)

CB

Chelsey B.

Appointment Setter

> "Some support staff weren't able to help."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6848862)

DF

Dylan F.

Agent

> "I like that it has an internal calendar and that I can keeps notes"

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6832496)

GH

Gabby H.

Captain

> "NOW YOU CAN'T EMAIL EITHER OF THEM without getting Vanilla Soft involved."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6882041)

KH

Kevin H.

Founder

> "The interface and management aspects are great and love the cadences."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7057181)

DF

Dylan F.

Agent

> "Decent and easy to use overall , but the dialer issue is really holding up my job."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6832496)

JD

Jessica D.

Supervisor

> "Overall, I enjoy using VanillaSoft and the setup of the software makes it easy to find mechanisms needed for the project i'm..."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6831673)

FV

Franchesca V.

Independent Licensed Agent

> "It is pretty complicated to use. "

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7034286)

Elma T.

Office Manager

> "I also appreciate the availability of both online and phone support—it’s reassuring to know help is accessible when needed."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6874254)

CF

Chrissy F.

Fundraising Specialist

> "There are a lot of features that are very basic."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___7004712)

Elma T.

Office Manager

> "With the right amount of training, guidance, and hands-on practice, I believe navigating the back end will become much easier..."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6874254)

BA

Bridget A.

Health Insurance Agent

> "Customer service wasn't the best and when it would glitch I wouldn't be able to find the root cause."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___3834202)

Evangeline M.

Business Development Representative

> "Vanillasoft is easy to use, the dialer moves quickly, the calendar is set up well, and inputting data is simple."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#Capterra___6855706)

CG

Chris G.

Health advisor

> "I have the pictures and i am going to conitnue to make it my personal vendetta to let everyone know how I SPENT 1000S $ ON..."

[See full review](https://www.capterra.com/p/27609/VanillaSoft/#SoftwareAdvice___3464887)

[View Reviews](https://www.capterra.com/p/27609/VanillaSoft/reviews/)

JS

Jack S.

Owner

> "Full data management / CRM making it easy to systematically process the collection, storing, updating and utilizing..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7054063)

BC

Brian C.

Director

> "By tying our database to online forms, we increase the risk of bad info overwriting good data."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7118161)

JW

Janet W.

President

> "What I like best is the fact that I can find ANYTHING in my database in seconds - before someone finishes telling..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7114606)

SM

Scott M.

Managing Director

> "It not always accessible and sometimes locks us out for no reason so needs a customer service call."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7068325)

RT

Ron T.

Owner

> "I need to use my CRM even when I do not have acces to internet, and ACT is the only company I know of that offers a..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7051782)

DB

Danny B.

Recruiter

> "It has been one problem after another including an update that changed all the search functions without getting so..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6837404)

BN

BRAD N.

SALES ENGINEER

> "This new form of note taking tool has helped to keep me on track with all of my customers."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7081335)

VR

Verified Reviewer

Regional Sales Manager

> "Slow operating and outdated, needs to be updated to join the 21st century."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7110141)

JM

James M.

REALTOR

> "The pro I like the most about Act is the customer tables, however I am still learning how to effectively design and..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7123845)

JR

James R.

President

> "I have trouble if I have to move fields around."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7088048)

KW

Kevin W.

Manager

> "I like the software's ability to track my emails to clients for future reference."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7079631)

JR

James R.

Business owner

> "Until two weeks ago there were 45 items on the list as well as screen grabs showing the error messages and bizarre..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6451770)

KW

Kevin W.

Manager

> "In my business, tracking calls and setting meetings is very important."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7079631)

TF

Thom F.

Owner

> "I wish they had longer hours or 24/7 because of my schedule I work with people all over the world and sometimes..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6629605)

RW

Robert W.

Owner

> "Additional features that support my marketing efforts and the improved Outlook integration are real time savers."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6856052)

JM

Janet M.

Real Estate Broker

> "As a result, I often have to end the call and try again until I reach someone who can help."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7002106)

MF

Myles F.

Applications Engineer

> "I had to make some major changes (users and setup), and my Customer Service Rep was fantastic. Once he started,..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7118197)

JH

John H.

Owner

> "Cloud is useless at that point."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7040529)

BG

Bev G.

Director

> "We don't currently use it to it's full potential but are loving the way we can customise it to suit our business. "

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7122838)

FL

Frank L.

Owner

> "There's no integration between it, and Google Contacts, or the integration is not comprehensive..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6642410)

JL

Jeffrey L.

FA

> "The product provides an excellent way to maintain a list of contacts."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7082918)

JR

James R.

Business owner

> "For example having to restart the program 11 times in one eight hour period of time because it crashed.... among..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6451770)

BG

Bev G.

Director

> "I had used Act many years ago and loved it. When it came to us needing CRM, we had tried a couple of free ones..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7122838)

TF

Thom F.

Owner

> "The mobile app for your phone is not up to the high standards that I have come to expect from act for over 30 years."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6629605)

SB

Shonna B.

Office administrator

> "I have used ACT for over 10+ years and the upgrade is a huge difference from the old 16 version."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7090828)

SS

Shawna S.

Senior Manager Marketing and Business Development

> "It can sometimes be a little buggy, especially at the company level and the marketing automation."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6771216)

MT

Mark T.

President

> "It has been an integral part of my business and has been an important factor in our success."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7039163)

SB

Stephen B.

CIO

> "a year ago, and no one has reached out to us from the client success team (or an equivalent) to check on us or..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6647306)

RT

Ron T.

Owner

> "It is so powerful so much more cost effective than it's big competitor. "

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7051782)

LE

Lance E.

Owner

> "My frustration was so high that I started contacting members of the ACT management team, up to including the..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6509749)

JL

Jeffrey L.

FA

> "I have used Act for many years and have built up a large data base. "

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7082918)

JR

James R.

Business owner

> "Each time the customer service has gotten worse and the program updates have gotten more expensive. "

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6451770)

SB

Shonna B.

Office administrator

> "More modern and very similar to the old."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7090828)

MZ

Maggi Z.

Office Manager

> "Sometimes it glitches and had no support from until recently."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6616710)

NS

Nadine S.

Sales

> "Wonderful experience, Capterra was so helpful, he updated my Act to the current version and I was back in business,..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6680121)

CC

Christine C.

Owner

> "It has trouble opening on occasion which makes using it frustrating"

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6278719)

JB

Joanne B.

executive assistant

> "Ease of use - Customer service Support - \[sensitive content hidden\] went over and above to assist me. "

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7068543)

DE

Debbie E.

Tour and Programming Manager

> "The program does so much, that someone is not technologically savvy has trouble using all the features. "

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6493182)

JW

Janet W.

President

> "ACT! is the most powerful, versatile and convenient business building tool I have ever found."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7114606)

BW

Bruce W.

vp

> "Painful, again a techie must have taken over design role, a sales guy would keep in nimple."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6344244)

Victor L.

Owner

> "I have also been able to customize the data fields to suit my company's needs."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6670148)

VW

Veronica W.

Managing Director

> "Most of the problems seem to be keeping up with Microsoft."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6348998)

SM

Sydni M.

Operations Specialist

> "I've entered in about 500 contacts so far and I love how easy it is to do all of that!"

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7125680)

LE

Lance E.

Owner

> "However, on occasion something more difficult to rectify occurs. "

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6509749)

VR

Verified Reviewer

Marketing Manager

> "Best way for me to track lead funnel."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6879197)

GA

Gerry A.

Advisor

> "they are not too quick to respond to the other companies developments"

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6567958)

Abel A.

Agent

> "it allowed me to organize myself and manage my time and also a possibility to connect to outlook and keep the..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___5060100)

LG

Lance G.

Operations Manager

> "interface feels dated compared to other offerings, it does not feel like a modern CRM. If you're a long time user..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6227638)

ES

Eric S.

IT Manager

> "The product easily integrates with Outlook and most users find it easy to use. "

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6814842)

SM

Sam M.

CEO-Founder

> "Too techy for me."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6688209)

KW

Kevin W.

Manager

> "serves my needs well It is a great value for the cost."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7079631)

JG

John G.

Business owner

> "My problem, not theprogram"

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6474637)

ES

Eric S.

IT Manager

> "Great support and customer satisfaction when it comes to their team and working with you and your environment"

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6814842)

MR

Mia R.

Head of Marketing and Vendor Management

> "Quite slow to assign a flag to contacts (especially when flagging 10,000+)"

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6202778)

TJ

Terryl J.

Vice President

> "We recently converted to the online program to allow for easy coordination between partners."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6330293)

Abel A.

Agent

> "impossible to change program colors and slow in any type of process no interface either"

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___5060100)

Victor L.

Owner

> "into our office and it has been vital software for our customer relations department for over 25 years."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6670148)

DT

Derek T.

President

> "When an update or new version is implemented, it is rarely a smooth transition. "

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6241549)

DS

Danielle S.

Co-President

> "We like the easy of the system for entering information whether it is a contact, a meeting or an opportunity."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6719237)

TR

Tonya R.

President

> "I would end up losing contacts as well as missing many of my customer needs."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6217116)

LA

Lee A.

Executive Director

> "It's many features make relationship management easy."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6870566)

LG

Lance G.

Operations Manager

> "Most of our customers have not taken advantage of the email marketing features, so can't speak to that."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6227638)

RP

Raymond P.

President

> "Always great love the product and when there has been a problem it is fixed quickly and with no effort."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7030510)

CR

Claire R.

Director

> "I made a silly error uploading and couldn't figure out how to undo so I shall be calling on the onboarding team..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6256937)

NA

Nita A.

Owner

> "The mail merge is also a good tool for us."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6419749)

KE

Karl E.

Director

> "ACT! is no longer available as a purchasable software but only as a subscription. "

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___5054620)

MS

Marion S.

SOLE TRADER

> "All the staff are brilliant and offer a superb service for any problems."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7120172)

KS

Ken S.

Proprietor

> "It does not work with basic contact functions such as synchronising with outlook and gmail. Despite many attempts..."

[See full review](https://www.capterra.com/p/175860/Act/#GetApp___3072406)

SB

Shonna B.

Office administrator

> "Very easy to use and navigate."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7090828)

Thomas D.

President

> "Support is spotty at best. "

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6052250)

DK

David K.

Territory manager

> "ACT is very easy to learn and use."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7112403)

WD

Wayne D.

Founder

> "Much time was wasted learning to use ACT!'s power. "

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6180752)

DS

DANIEL S.

Managing Director

> "Very good support today."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7038891)

KA

Kurt A.

Owner

> "Has features we would not use."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___5052633)

DTM

Deacon Tom M.

Deacon

> "I love how all is integrated."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___7089713)

DS

Darren S.

Managing Director

> "ACT now admit that other customers have problems with their marketing automation. Despite this we have been waiting..."

[See full review](https://www.capterra.com/p/175860/Act/#SoftwareAdvice___4438859)

PW

Paige W.

Office Manager-Personal Assistant

> "I have enjoyed getting to learn about Act and all the different features, but see that all of the new features cost..."

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6302535)

MO

Mark O.

Company director

> "No worries I think, I could synchronise with Microsoft's Outlook instead… Except that doesn't work either!"

[See full review](https://www.capterra.com/p/175860/Act/#SoftwareAdvice___3588342)

JF

Justin F.

DPM

> "Has some good capabilities in CRM and email marketing"

[See full review](https://www.capterra.com/p/175860/Act/#Capterra___6485305)

VP

Victor P.

CEO

> "each new version trips off problems and requires new integrations and updates that they do not tell you about and..."

[See full review](https://www.capterra.com/p/175860/Act/#SoftwareAdvice___3188861)

[View Reviews](https://www.capterra.com/p/175860/Act/reviews/)

## User interface

[Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/)

4.59 (233)

[Act!](https://www.capterra.com/p/175860/Act/)

3.87 (866)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

Alerts/Notifications

120

Important

Vanillasoft

23/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/27609/VanillaSoft/#features)

Act!

Top features

36/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/175860/Act/#features)

### Recognition

No recognitions have been awarded to Vanillasoft

No recognitions have been awarded to Act!

### Deployment & support

Vanillasoft

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Act!

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Vanillasoft

-   By VanillaSoft
-   Located in United States
-   Founded in 2003

Act!

-   By Act!
-   Located in United States
-   Founded in 1987

## Popular Comparisons

[Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/)[4.59 (233)](https://www.capterra.com/p/27609/VanillaSoft/reviews/)

vs

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[Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/)[4.59 (233)](https://www.capterra.com/p/27609/VanillaSoft/reviews/)

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4.6

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[Act!](https://www.capterra.com/p/175860/Act/)[3.87 (866)](https://www.capterra.com/p/175860/Act/reviews/)

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[Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/)[4.59 (233)](https://www.capterra.com/p/27609/VanillaSoft/reviews/)

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Contact vendor for pricing

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4.4

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4.3

4.6

Ease of Use

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[Act!](https://www.capterra.com/p/175860/Act/)[3.87 (866)](https://www.capterra.com/p/175860/Act/reviews/)

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[View full comparison](https://www.capterra.com/compare/155928-175860/Zoho-CRM-vs-Act)

[Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/)[4.59 (233)](https://www.capterra.com/p/27609/VanillaSoft/reviews/)

vs

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Contact vendor for pricing

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4.1

[View full comparison](https://www.capterra.com/compare/27609-157279/VanillaSoft-vs-Dynamics-365)

[Act!](https://www.capterra.com/p/175860/Act/)[3.87 (866)](https://www.capterra.com/p/175860/Act/reviews/)

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Contact vendor for pricing

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Contact vendor for pricing

Price

$14.99/month

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4.6

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