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Inside and remote sales teams. Organizations with SDRs and BDRs or organizations that generate leads. Fundraising organizations with engagement centers and DXOs.
Field Service Companies, Enterprise, Small Business, Medium Business, and Government
My increase in productivity is amazing. The sssoft phone is the best & customer service is off the charts.
If there was one dislike it would be the slowness (at times) which was probably linked to updates that needed to be installed.
It's a super easy system to navigate and I love that it is web based, so that I am able to use this marketing tool from anywhere. I also love that I am able to toggle from previous updates.
The Autodialer takes too long and sometimes calls numbers by mistake.
Ease of use and end-user accessibility. Fantastic CRM and has great customization for our personal needs at our University.
No option for calls to be done and received only when someone picks up/VM.
Improved productivity of our callers and better data capture. It's cost effective, and Support is terrific.
Some reports are hard to customize. Need more detail on lead source.
I have had a pleasant experience since we launched this program. I have spoken to all members on the Wingmate team and received excellent customer service from all.
The one flaw I would say the software has, is the lack of confirmation when changing the status of a lead.
The tracking features are amazing. I would recommend this to any company looking to build organic growth.
The customer service, relational aspect was horrible. Given that there's so many comparable products out there, you'd think the service would be used as a differentiator.
Super easy to use and the integration from our previous crm was seamless. The interface is just simply better than other platforms that I’ve tried.
There is no way that I know of to edit the photos.
The functionality of the app is pretty good. It's easy to capture what you need quickly while out & about.
I found it somewhat difficult to tie leads to contact information as the sales development process advanced.
Nichol S.: Hi, my name's Nichol, and I'm an appointment setter and I give VanillaSoft five-star review because it is the easiest CRM I've ever used. For more reviews like this, please click below. The business problems that I've been able to solve using VanillaSoft is it's just so easy to use. It's easy to upload our leads so we can effectively market the appointments and schedule them for our salespeople. It's very easy to use. You can correct the title or the person's name. You can change the address, email address. You can email the prospects. You could schedule the appointments within the CRM. It's very, very easy to use. I love it. The only problem that I ever had with VanillaSoft is when we linked it with a cellphone and I couldn't get the cellphone to stop dialing.
Prioritize real-user-identified key features according to your needs to find your best fit.
VanillaSoft
Wingmate
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