NAPA TRACS vs WorkTracer: Which is a better fit?

Ryan R

Executive Administrator

We are a growing company and with that comes with growing pains. Tracs has been great in helping us grow our company and looking into the features we need for the future.

No one want's to listen to our problems or resolve those problems. I emailed several complaints to I guess if you want to call the sales reps they do not reply.

I have always had a great experience with NAPA TRACS. The installation, updates, technical support, and feature enhancements are all easy to comprehend and their online training is awesome.

I also hate that the RO numbers do not come up when you order from anyone except Napa. Instead it puts a generic purchase order number and you have to guess what the part is for when it gets here.

Previously we had used AllData Manage and it could not look up vins or license plates and we love that we can do that through this program. The customer service is fantastic.

VIN decoder for late model vehicles isn't always accurate, and often times transfers the wrong vehicle to the labor guide.

Overall it is easy to use and the outside help if needed is happy to help.

Having used another system for years it was very hard to use. Hitting "history" won't get you what you expect and so on.

Work tracer is really easy and a pleasure to use on a daily basis, It is great for saving all customer details and makes and models of machinery.

IAN I

DIRECTOR

You have to re-open the ticket and email it to them. This is only a minor problem.

IAN I

DIRECTOR

Easy to use , I'm able to send quotes, statements & invoices easily. Keeps a complete record of all repairs , the support is very good I have used this several times and found them to be very helpful.

Text can be a little small along with various tick boxes being small, as we use on a touch screen, can be a bit tricky to use as you have to be very accurate on clicking the box to type in.

I highly recommend WorkTracer for any business that may not be a cookie cutter business or for the business that is. It is very flexible and user friendly.

I'd like to see a spell check added - spare myself some embarrassment. I've asked, but it doesn't seem to be possible.

Kirkwood K

Computer Repair Technician

Over the past 8 or 9 years our experience has been positive. It allows us to create wavers and tickets to help manage our repair load.