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Blackbaud eTapestry has been designed and improved over the past 20 years to meet the needs of nonprofits with limited time, budget, and personnel so they can raise more money in less time.
AUCTRIA is designed for any group to auction fundraise with ONLINE, SILENT & LIVE, VIRTUAL, HYBRID event & auctions. Easy to use, powerful, affordable yet full featured.
The support team with eTapestry has been great in helping me learn all of the functions the site has to offer. They were able to answer all of my questions and make me feel comfortable using the site.
The software is stuck in the 1990s in terms of its design and technology. It can be very slow and is terribly unintuitive for a new user.
I have been impressed with the solid support team eTapestry has. The online chat has been very helpful to me, and the specialists I have chatted with have always been knowledgeable.
I still have to pay for their lousy contract even though I hate it and don't use it any more.
I love the user-defined fields so we can track anything we want. I love how easy it is to do a query, and I love the flexibility of the reports.
But then we were tied to a 2-year contract and I hated it so much we switch to another platform and I still needed to pay for it. It was quite frustrating.
It is a very integrated software system with some great features. The ability to save documents, as well as make notes on each donor is very good.
Far too unsophisticated for our use. Asked too few and the wrong questions before diving into our data set-up left us wondering what we would get.
We are a non-profit so having this platform to facilitate our events is great. Recommend Auctria for all non-profits and organizations to facilitate creative fundraising.
We have had trouble with the texting feature, and have regretted purchasing credits.
It was easy to use, very intuitive and where I was stumped there weee great training videos and excellent support.
I did not find any aspects of this software that I disliked or that I found clunky or difficult.
Excellent customer support and I willingness to help us customize to make it work better for our event.
One person was getting errors that the system was too busy. I had trouble modifying the invite letter when I needed attendees to sign up.
The dashboards were a great tool to track the progress of our auction and were essential for reporting post event. Our donors have repeatedly told us what a seamless and good experience they had.
We had a few people bid on items and then we could not obtain payment afterwards as they had no card registered and wouldn't respond to our requests for it.
Pam W.: Hi, I'm Pam. I'm director of operations. And I give Donorbox a five out of five. Click below for more reviews. We're a pretty new organization. We spun off from a larger one back in 2019, where we used Salesforce. Salesforce worked fine in the situation that we were in at the time, and we planned to continue with it, but it just didn't work for our users and the size of organization we ended up being. We tried Raiser's Edge as well, and that was a little bit similar. And then, we looked at Donorbox, which ended up to be the perfect solution for us. I looked at different kind of options and someone recommended Donorbox to me. So, when I looked at it, it looked like it would be a possibility. And because there wasn't a big investment upfront, like with some of the bigger ones, I decided to go with it. We have been so impressed, and it fits who we are as an organization. It fits the kind of people that work with us so perfectly. I think one of the things that's been most exciting to us is we have a lot of volunteer workers who recruit donors to give to them personally to do volunteer work overseas in different relief and development sorts of organizations and different situations. Many of them have struggled over the years to have enough to live on when they've been volunteering, but not since we started with Donorbox. People can sit with a potential donor and just tell them to enter in what is a very easy URL that's linked to our account on their phone, and within 30 seconds, they've given them a donation. So, for the last year, every single volunteer that we've had work with us has been fully funded and supported mainly because Donorbox has made it so easy. Donorbox made it really easy to start. They were really clear on the coding and the plugins we needed to install it, particularly into our own website. So, they made that really simple. They made it very simple to just have a URL that was made easy to read and for people to remember. People don't even have to look up our URL now for the Donorbox donation page because it's so easy and simple to memorize. It was easy to train our people on. So it was just an incredibly user-friendly experience to get started with it. I really recommend Donorbox, particularly to small and mid-size type of organizations. And really a high point of them, not something you would necessarily know until you'd already been involved as a user, is I'll recommend them as the most helpful help desk and customer service people in the industry. They are incredibly kind to both our donors and to us as users. Any kind of troubleshooting we've needed to do, they have done so quickly and efficiently and with great kindness and understanding always, even to the people who are the least tech-savvy amongst us or amongst our donors. They've just made it so easy to work with them. That's one of the reasons I really recommend them.
Speaker 1: Hello, my name is Cassidy. I am a board member and the co-chair of the New River Valley Home Builders Association Home Expo, and we use Auctria to run an auction for our charity every year, and I give Auctria five stars. Before we started using Auctria for our organization, we ran a pretty significant auction event, but we did all of it with paper, sort of the traditional way and adopted Auctria when we realized we could expand our auction success by offering online bidding and better access to sea items and more participants and just a broader reach for the whole items and organization. So we made that move a few years ago and it's been a great move for us. We looked at several different options before choosing Auctria and some of the main reasons we chose this particular program was the cost was great and worked for us as a nonprofit. We also have lots of features that were important to us, like being able to keep our donor information from year to year. So it's really easy for us to kick up the next event with Auctria because everything is stored and ready to go for the next auction. We're also able to keep all of our bidder information, which makes communication really easy. We can remind folks, "Hey, our next event's coming up, make sure your information is current and get ready to bid for our next auction." We love the interface during the auction. It gives us really great live updates and information and closing the auction is really easy. Our auction often happens over a very busy weekend, part of our big Home Expo event, and it's kind of a high stress moment when the auction ends and everybody wants to get their things and find out if they won. And closing the auction is super easy.It's kind of a one click, everybody's billed and we're ready to close and get things out the door to folks. So those have all been really, really important features for us. When we first set up Auctria, we used a lot of the tutorials that are offered through the site to kind of learn the ropes and get the hang of things. So there were some really great video tutorials that walked us through. One in particular that was really helpful was setting up our donor spreadsheet so that we could automatically import it into Auctria and have the auction pre-built out for us. So being able to use some of those resources out of the gate helped us get set up pretty quickly. But we've also had great customer service, so any questions we've had, we've just popped over a question through the website and gotten a response pretty easily and quickly as well. If you're considering using Auctria for your organization or event, I would jump on there and kind of play around and test it out a little bit. I've actually also used Auctria as a bidder for other organizations and I found that was a really great way to realize, hey, this is a really easy tool, really friendly to both the bidder and the organization doing the event through Auctria. And so if you can get on there and play around with the tools and test it out, watch those tutorial videos, those are really helpful. And then obviously if you've got the opportunity to be a bidder, I think it's really great to know that the other end, not just my end of creating the event, the other end is really user-friendly as well. And that makes your event a great success.
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