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Blackbaud eTapestry has been designed and improved over the past 20 years to meet the needs of nonprofits with limited time, budget, and personnel so they can raise more money in less time.
Small and medium-sized nonprofits love Givebutter, including charities, service organizations, faith-based, schools, universities, sports teams, companies and hopefully your group too!
The support team with eTapestry has been great in helping me learn all of the functions the site has to offer. They were able to answer all of my questions and make me feel comfortable using the site.
The software is stuck in the 1990s in terms of its design and technology. It can be very slow and is terribly unintuitive for a new user.
I have been impressed with the solid support team eTapestry has. The online chat has been very helpful to me, and the specialists I have chatted with have always been knowledgeable.
I still have to pay for their lousy contract even though I hate it and don't use it any more.
I love the user-defined fields so we can track anything we want. I love how easy it is to do a query, and I love the flexibility of the reports.
But then we were tied to a 2-year contract and I hated it so much we switch to another platform and I still needed to pay for it. It was quite frustrating.
It is a very integrated software system with some great features. The ability to save documents, as well as make notes on each donor is very good.
Far too unsophisticated for our use. Asked too few and the wrong questions before diving into our data set-up left us wondering what we would get.
The back-office dashboard is impressive, featuring customizable reports and the ability to track all your donors effectively.
There were some issued when I was trying to transfer the money back to the cause. It was a bit confusing to figure out how to access the raised money.
Everyone is so caring, cheerful, helpful, and capable. The response time is excellent and they listen to all my suggestions and put them on a list for developers to work on.
Unfortunately donations are tax deductible but most users will pay the difference in tax so that the organization can still raise the same.
Givebutter was a great auction platform that was very easy to use, they were very helpful when setting up and finalizing everything was all done by Givebutter.
Certain product features are limited (i.e. inability to customize certain fields and forms).
IT ALSO FREE - the best price for Nonprofits. We are currently using Givebutter for our annual gala, and love the functionality, easy integrations and helpful customer service.
Had trouble at first with adding the video but it ended up working out.
Pam W.: Hi, I'm Pam. I'm director of operations. And I give Donorbox a five out of five. Click below for more reviews. We're a pretty new organization. We spun off from a larger one back in 2019, where we used Salesforce. Salesforce worked fine in the situation that we were in at the time, and we planned to continue with it, but it just didn't work for our users and the size of organization we ended up being. We tried Raiser's Edge as well, and that was a little bit similar. And then, we looked at Donorbox, which ended up to be the perfect solution for us. I looked at different kind of options and someone recommended Donorbox to me. So, when I looked at it, it looked like it would be a possibility. And because there wasn't a big investment upfront, like with some of the bigger ones, I decided to go with it. We have been so impressed, and it fits who we are as an organization. It fits the kind of people that work with us so perfectly. I think one of the things that's been most exciting to us is we have a lot of volunteer workers who recruit donors to give to them personally to do volunteer work overseas in different relief and development sorts of organizations and different situations. Many of them have struggled over the years to have enough to live on when they've been volunteering, but not since we started with Donorbox. People can sit with a potential donor and just tell them to enter in what is a very easy URL that's linked to our account on their phone, and within 30 seconds, they've given them a donation. So, for the last year, every single volunteer that we've had work with us has been fully funded and supported mainly because Donorbox has made it so easy. Donorbox made it really easy to start. They were really clear on the coding and the plugins we needed to install it, particularly into our own website. So, they made that really simple. They made it very simple to just have a URL that was made easy to read and for people to remember. People don't even have to look up our URL now for the Donorbox donation page because it's so easy and simple to memorize. It was easy to train our people on. So it was just an incredibly user-friendly experience to get started with it. I really recommend Donorbox, particularly to small and mid-size type of organizations. And really a high point of them, not something you would necessarily know until you'd already been involved as a user, is I'll recommend them as the most helpful help desk and customer service people in the industry. They are incredibly kind to both our donors and to us as users. Any kind of troubleshooting we've needed to do, they have done so quickly and efficiently and with great kindness and understanding always, even to the people who are the least tech-savvy amongst us or amongst our donors. They've just made it so easy to work with them. That's one of the reasons I really recommend them.
Melanie: Hi, I'm Melanie. I am one of the founders of Hearts for Honduras, and I would give Givebutter a four star rating. We used PayPal previously before using Givebutter, and what we found is it just really the cost of the fees was one of the big factors for us to look to change because we were going to get charged for every transaction. And so that was a big factor for us in finding something that passed on the fees, but a reasonable fee at that. Givebutter really is a platform that really supports nonprofits and does not charge us anything. So everything they do, we get to have a complete, basically a landing page where our participants can set up fundraising pages, we can fundraise for our upcoming trips, and also for our nonprofit in general. So just their overall support of nonprofits was a huge factor in being able to establish that, especially when you don't have very little budget to work with. So there is a little bit of a learning curve with Givebutter and just terms of playing around, how to set up your platform and set up your landing page. But once you get into the rhythm of it, it's pretty easy and it's easy to show others as well how to use. So that was a big... That's been kind of nice being able to teach our participants how to set up their own fundraising pages, but just a little bit of a learning curve when you're first starting off. So I would say that there's a lot of options out there. We did a lot of extensive research, compared the different platforms. Givebutter is right around the same in terms of the fees that they do charge for the processing of payments and fundraising dollars. They're relatively in that same ballpark of most. They're a little bit less. So that was a big factor. But really the big factor was the fact that there's no cost passed on to us to use the platform. So they raised their money completely through donations that donors make. So that was a huge factor for us in making that decision.
Blackbaud eTapestry
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Blackbaud eTapestry
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