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Blackbaud eTapestry has been designed and improved over the past 20 years to meet the needs of nonprofits with limited time, budget, and personnel so they can raise more money in less time.
For Universities, Colleges, K-12 Schools, Non-Profits, Health Centers and foundations.
The support team with eTapestry has been great in helping me learn all of the functions the site has to offer. They were able to answer all of my questions and make me feel comfortable using the site.
The software is stuck in the 1990s in terms of its design and technology. It can be very slow and is terribly unintuitive for a new user.
I have been impressed with the solid support team eTapestry has. The online chat has been very helpful to me, and the specialists I have chatted with have always been knowledgeable.
I still have to pay for their lousy contract even though I hate it and don't use it any more.
I love the user-defined fields so we can track anything we want. I love how easy it is to do a query, and I love the flexibility of the reports.
But then we were tied to a 2-year contract and I hated it so much we switch to another platform and I still needed to pay for it. It was quite frustrating.
It is a very integrated software system with some great features. The ability to save documents, as well as make notes on each donor is very good.
Far too unsophisticated for our use. Asked too few and the wrong questions before diving into our data set-up left us wondering what we would get.
ThankView is very beneficial to create personalized messages to students and donors for higher engagement and great communication. It is a fun message that has many features, like the embed a pdf.
The inability to upload information for multiple individuals with the same email address within the same campaign.
My experience with ThankView has been wonderful. There is a new excitement in our department coming up with new ideas for messaging.
When I am reaching out to a group of donors, we often start with the video and the messages and defining the recipients is last. Having to start with recipients first can be frustrating.
I love the ease of sending videos to our audience. The platform is super easy to use and love that we can brand our messaging to look and feel like it's coming from the SDSU Foundation.
The most difficult part of this software is not being able to reset email addresses that bounced once from the platform (even if we know that they are accurate and working email addresses currently).
Every aspect from the introduction to use has been exceptional. We are lucky to have found them and are so grateful for their partnership.
The only thing that has proven difficult with this software sometimes is extracting campaign summary data, but I believe that is user error and I just need a bit more practice.
Pam W.: Hi, I'm Pam. I'm director of operations. And I give Donorbox a five out of five. Click below for more reviews. We're a pretty new organization. We spun off from a larger one back in 2019, where we used Salesforce. Salesforce worked fine in the situation that we were in at the time, and we planned to continue with it, but it just didn't work for our users and the size of organization we ended up being. We tried Raiser's Edge as well, and that was a little bit similar. And then, we looked at Donorbox, which ended up to be the perfect solution for us. I looked at different kind of options and someone recommended Donorbox to me. So, when I looked at it, it looked like it would be a possibility. And because there wasn't a big investment upfront, like with some of the bigger ones, I decided to go with it. We have been so impressed, and it fits who we are as an organization. It fits the kind of people that work with us so perfectly. I think one of the things that's been most exciting to us is we have a lot of volunteer workers who recruit donors to give to them personally to do volunteer work overseas in different relief and development sorts of organizations and different situations. Many of them have struggled over the years to have enough to live on when they've been volunteering, but not since we started with Donorbox. People can sit with a potential donor and just tell them to enter in what is a very easy URL that's linked to our account on their phone, and within 30 seconds, they've given them a donation. So, for the last year, every single volunteer that we've had work with us has been fully funded and supported mainly because Donorbox has made it so easy. Donorbox made it really easy to start. They were really clear on the coding and the plugins we needed to install it, particularly into our own website. So, they made that really simple. They made it very simple to just have a URL that was made easy to read and for people to remember. People don't even have to look up our URL now for the Donorbox donation page because it's so easy and simple to memorize. It was easy to train our people on. So it was just an incredibly user-friendly experience to get started with it. I really recommend Donorbox, particularly to small and mid-size type of organizations. And really a high point of them, not something you would necessarily know until you'd already been involved as a user, is I'll recommend them as the most helpful help desk and customer service people in the industry. They are incredibly kind to both our donors and to us as users. Any kind of troubleshooting we've needed to do, they have done so quickly and efficiently and with great kindness and understanding always, even to the people who are the least tech-savvy amongst us or amongst our donors. They've just made it so easy to work with them. That's one of the reasons I really recommend them.
Lynsey: Hi, my name is Lynsey and I am the Program Director for Children's Miracle Network Hospitals of Greater St. Louis. And we've been using ThankView for a while and I give it a five. Before using ThankView, we used multiple different platforms. The most recent before ThankView was Hustle. We were trying to use a platform to allow us to communicate, send text messages, but they weren't being received well. So we were trying to find a way to engage our donors and steward them in a different way. In looking for a platform that we thought was going to work, we wanted one that was easily accessible on all different devices because of who we were reaching out to. We needed one that really had a platform for email, that could use a phone number and a text message service if we needed it, but we really wanted the platform to really be email because that was a majority of the communication options we had. And we wanted something that was unique and different, that would get people's attention. And we know video is a great way to capture people's attention. People will watch a video for a few minutes versus read something. And then on top of that, it gave us the ability to have a platform or a landing page for every email we sent out that could recap that information and also add additional things that would allow us to a link out to our website where our website would then give them the tools they needed. So it was a quick, easy place to get one video sent to everybody to allow them to have a landing page that was engaging with the envelopes opening, and then have a place where all of that data was collected in one place that if they didn't watch the video, they could also read what we were sending them. So getting started was fairly simple. I think the hardest part, because we don't have an IT department because we're a very small five person office, that I had to figure out how to do some IT work to get the emails to come from, not just ThankView but from our hosted IRL of cmn.org. But once that was set up and their team was great at helping me get into that system, helping me when I wasn't sure where I was connecting and what I was supposed to be typing, they sent detailed instructions that allowed me to be able to do that. I just had to figure out first where to go, but once that was all established and getting the system connected for that purpose, using ThankView was so simple. I consider myself pretty technology swabby on this, but I think anyone can do it. It's simple step-by-step instructions. There was great online courses that allowed you if you didn't have that understanding of how a system might work. Plus they were great at doing an online course where they walked you through it to help you figure it out. And then once you were on your own, there was easily some how-tos and frequently asked questions that if you couldn't figure it out, you could connect on their website and figure out what you were missing. But it took me setting up one simple test campaign to get the feel and the understanding of it. And from there, it was super easy to start using it in all the different capacities we now use it for. I highly recommend ThankView. It's great to be able to put a face with the messages going out. For us, that was a huge thing. When we started sending out these messages to some of our donors, we're in a unique position. We're not using it truly to capture donations back to us, but what we're using it for is a stewardship type of email. And so it was great that they could see our faces, they could see the faces of the children that we were telling the stories of. And so when we would walk into their stores or our kids walked into their stores or their company business, that they then knew us right from the start, which is a huge component that we were missing. Also, it's great in being able to request videos from people you need. We always need stories. We're a storytelling organization and a storytelling world with social media. And so being able to send out a link that lets those stories be captured so easily that we can send right back out and get those messages dispersed in an easy way made this product such a great tool to use. And it made it so that we were able to connect on a much broader level, and it actually increased our fundraising. We increased by about 38% in the one campaign that we tested this on. So we can clearly see that being able to have that personal touch made a huge difference in them raising more money for us.
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