Blackbaud eTapestry vs Zeffy: Which is a better fit?

Pam W.: Hi, I'm Pam. I'm director of operations. And I give Donorbox a five out of five. Click below for more reviews. We're a pretty new organization. We spun off from a larger one back in 2019, where we used Salesforce. Salesforce worked fine in the situation that we were in at the time, and we planned to continue with it, but it just didn't work for our users and the size of organization we ended up being. We tried Raiser's Edge as well, and that was a little bit similar. And then, we looked at Donorbox, which ended up to be the perfect solution for us. I looked at different kind of options and someone recommended Donorbox to me. So, when I looked at it, it looked like it would be a possibility. And because there wasn't a big investment upfront, like with some of the bigger ones, I decided to go with it. We have been so impressed, and it fits who we are as an organization. It fits the kind of people that work with us so perfectly. I think one of the things that's been most exciting to us is we have a lot of volunteer workers who recruit donors to give to them personally to do volunteer work overseas in different relief and development sorts of organizations and different situations. Many of them have struggled over the years to have enough to live on when they've been volunteering, but not since we started with Donorbox. People can sit with a potential donor and just tell them to enter in what is a very easy URL that's linked to our account on their phone, and within 30 seconds, they've given them a donation. So, for the last year, every single volunteer that we've had work with us has been fully funded and supported mainly because Donorbox has made it so easy. Donorbox made it really easy to start. They were really clear on the coding and the plugins we needed to install it, particularly into our own website. So, they made that really simple. They made it very simple to just have a URL that was made easy to read and for people to remember. People don't even have to look up our URL now for the Donorbox donation page because it's so easy and simple to memorize. It was easy to train our people on. So it was just an incredibly user-friendly experience to get started with it. I really recommend Donorbox, particularly to small and mid-size type of organizations. And really a high point of them, not something you would necessarily know until you'd already been involved as a user, is I'll recommend them as the most helpful help desk and customer service people in the industry. They are incredibly kind to both our donors and to us as users. Any kind of troubleshooting we've needed to do, they have done so quickly and efficiently and with great kindness and understanding always, even to the people who are the least tech-savvy amongst us or amongst our donors. They've just made it so easy to work with them. That's one of the reasons I really recommend them.

Mandi: Hey, I'm Mandi. I'm a mentoring coordinator. I would give Simplyk a five out of five rating. For more ratings like this, click below. So we switched to Simplyk from CanadaHelps. We still use CanadaHelps, but the price of Simplyk is really one of the biggest things and also customer service very individualized, very friendly, very speedy, very quick. So Simplyk is more aligned. We can make it more streamlined with our website. It fits in better, very customizable. It is, again, like I said, very customer service-oriented, very individualized. So we have a person we can connect with and they can share screen and help us. And the ticketing, the ability to do everything together, it all just makes it almost seamless really. Simplyk was very easy to set up. Again, very individualized connection with our representative. They helped us set it up. They helped with any glitches. If we have an issue, we just email and within a day it's fixed whether we can do it ourselves or we need tech support. So very seamless, very user-friendly. Nothing else. The price of Simplyk is right, especially for non-profit. It is zero-cost to the organization. So with the amount of customer service and the price, that is probably a very no-brainer reason to switch, but also Canadian-based is important to us as well. And yeah, just really person-centered, which is what we do.