DialedIn CCaaS vs Text-Em-All: Which is a better fit?

I have been in the Contact center industry for over 15 years and Chase has by far the best support team and ease of use system I have ever had the pleasure of using.

No call center software can overcome these problems on it's own.

Countless hours of manual work saved (operationally and reporting); better comprehension of Dialer solution across all business users; ability to make decisions and improve on the fly.

There are surprise failures that catch us off guard sometimes.

It is flexible and powerful, allow our organization to design a solution that is meeting all our needs. The reporting out of the box is strong, and they will customize reports as needed.

Five9 isn't bad, but this has run much smoother. And then spitfire... well, spitfire is just a pain in the cash.

This software is not only affordable but able to do all the tasks we need to help our business succeed.

There isn't much not to like about this company. I have tried others and it is hard to find a lot of legitimate dislikes.

It saves us so much time and money when it comes to filling shifts and you can do it from any computer or location. It is great for doing fan out call for when you have those emergencies.

Because we use this software so infrequently, there are some updates that can be confusing when trying to set up at a moments notice for emergency notifications.

I love that Call-Em-All is a great tool to make regular and occasional correspondences easier and less stressful in the days of the pandemic.

It conflicts with the Do Not Call registry, so those patrons will not be contacted.

Brennan B

Corporate Recruiting Department Director

We always found the software very easy to use, had excellent technical support, and the entire team was always very responsive to our needs.

We are in Canada and I hate the exchange rate even though the program saves us thousands of dollars a year.

This was some of the first software that we used to call or notify groups at once. It was extremely easy to use and I loved that you knew instantly who received the call/message and who didn't.

When I am typing in a message to one person, there is a delay in between each letter that I type.