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DialedIn is the scalable, easy-to-operate CCaaS that improves service and reduces expenses at minimum 5-seat inbound, outbound, or blended call centers in every vertical.
Results-driven B2B and B2C businesses. Maximize lead value and rep efficiency with dialer software built to increase answer rates and quality live interactions, while streamlining everything else.
I have been in the Contact center industry for over 15 years and Chase has by far the best support team and ease of use system I have ever had the pleasure of using.
No call center software can overcome these problems on it's own.
Countless hours of manual work saved (operationally and reporting); better comprehension of Dialer solution across all business users; ability to make decisions and improve on the fly.
There are surprise failures that catch us off guard sometimes.
It is flexible and powerful, allow our organization to design a solution that is meeting all our needs. The reporting out of the box is strong, and they will customize reports as needed.
Five9 isn't bad, but this has run much smoother. And then spitfire... well, spitfire is just a pain in the cash.
This software is not only affordable but able to do all the tasks we need to help our business succeed.
There isn't much not to like about this company. I have tried others and it is hard to find a lot of legitimate dislikes.
Phone Burner Inc. is Fabulous. It is well thought out, user friendly, easy to manage all of my users, generates valuable reports each day, awesome customer service, and more.
Sometimes it becomes slow and freezes. Sometimes when using the pause it does not work and dial the phone number and when you click pause again, the call is cut off and goes on to the next one.
Very pleased with the service and have had amazing customer service and assistance with every part of the implementation.
The worst part is it cant identify fax numbers. On cold calls, you get a lot of those.
It is easy to set up and start working with it, the software is intuitive and they provide great onboarding training. There is even a free trial so you can see if you like it before purchasing.
There is a gap in where a call should go if it stalls or doesn't connect. There are not disposition buttons for stalled calls that don't go through.
But easily the biggest clincher for their superior performance is the PhoneBurner organization itself. Jeff Osness was an extremely responsive and accountable stakeholder in our success.
Need to connect with more prospects in an industry with poor connect rates.
Haley: I'm Haley, I'm a new home specialist for a residential builder. I give PhoneBurner five out of five. And click below for more reviews like this. PhoneBurner basically lets you dial numbers very quickly. And so before using PhoneBurner I was just kind of doing it manually, which was inefficient especially when calling from large specialized lists. In my role, we will, I'm in residential home building, so when we roll out new communities of homes I have an interest list that's very long accumulated over a long period of time. And so dialing from that list manually was just very inefficient. PhoneBurner allowed me to save a ton of time, especially for stuff like that. PhoneBurner was recommended to me by a consultant that we work with, along with a couple other people in the industry. It has saved me a ton of time. I love that I can create specialized voicemails to leave for people. Along with, it'll send out an email to people who I'm calling. So it's just really solved the problem that I had before. And I haven't ever felt the need to look into anything other than PhoneBurner. From what I remember, if it was hard I would remember more. But I believe it was relatively easy. I know that they did an onboarding session with me, the people at PhoneBurner. There's been a couple things here and there that I've had questions about and I've just kind of hopped on, I don't know if it chat or phone call, and they've helped me kind of with any other additional onboarding stuff later. Just to tweak processes and things like that. I believe that they let me have a free trial. And so being able to test the software before purchasing it was really great. I would encourage anybody to try it out first because after I tried it out, I was sold.
Prioritize real-user-identified key features according to your needs to find your best fit.
DialedIn CCaaS
Top FeaturesPhoneBurner
DialedIn CCaaS
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