# Compare DialedIn CCaaS vs Kixie PowerCall 2026 | Capterra > Unsure of what to choose? Check Capterra to compare DialedIn CCaaS and Kixie PowerCall based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/29589-135636/CallCenterNOW-vs-Kixie-PowerCall --- # DialedIn CCaaS vs Kixie PowerCall Features and Cost Comparison Last updated May 22nd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: DialedIn CCaaSKixie PowerCall2/4 selected [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.8 (325)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/)[4.6 (295)](https://www.capterra.com/p/135636/Kixie-PowerCall/reviews/) [## DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.8 (325)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price $25.00/month Value-for-Money 4.7 Functionality 4.7 Ease of Use 4.8 Customer Service 4.8 Reviews Sentiment AJ Based on [325 reviews](#user-reviews) Positive 317 Neutral 5 Negative 3 [## Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/)[4.6 (295)](https://www.capterra.com/p/135636/Kixie-PowerCall/reviews/) Starting Price Contact vendor Value-for-Money 4.6 Functionality 4.6 Ease of Use 4.7 Customer Service 4.7 Reviews Sentiment Based on [295 reviews](#user-reviews) Positive 268 Neutral 12 Negative 15 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,901 reviews from call center software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 65%Fit Not enough reviews Feature ratings Call Center Management 4.8 Dashboard \-- Call Recording 4.9 Call Logging 4.5 Call Tracking \-- 83%Fit High performer Feature ratings Call Center Management 4.7 Dashboard 4.5 Call Recording 4.7 Call Logging 4.8 Call Tracking 4.8 User satisfaction User satisfaction 4.8 User reviews[325](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.7 Customer support 4.8 User satisfaction 4.6 User reviews[295](https://www.capterra.com/p/135636/Kixie-PowerCall/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.6 Customer support 4.7 Price starts from Price starts from $25Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for DialedIn is the scalable, easy-to-operate CCaaS that improves service and reduces expenses at minimum 5-seat inbound, outbound, or blended call centers in every vertical. Best for CRM users, Account Executives, SDR/BDRs, Inside sales teams, Enterprise sales teams, sales managers, sales reps ## User reviews Pros & cons ANJ Aja Nurse J. Transfer Agent > "I have had a good overall experience with DialedIn because it supports my workflow, keeps calls structured, and..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7106429) KB Kieshia B. Customer Service > "the biggest drawback likely boils down to reliability and technical friction. While the interface is easy to..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7107812) JC James C. Sales rep > "It helps me connect with my customers across the United states it's secure and helps me make money if I need..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7005888) SH Sam H. Case worker > "Unlike a traditional landline with a dedicated circuit, VoIP relies on my home network. If my Wi-Fi signal..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7036159) JS Jayla S. Licensed health insurance agent > "It has all the features I need to take calls, make outbound calls, and reschedule clients." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7109456) KK Kelsey K. Call rep > "It freezes and i have to have my boss kick me and the script sometimes does not show up making it difficult to..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7106281) JN Jennifer N. Telemarketer > "It keeps calls moving, provides clear real‑time metrics, and simplifies daily workflow." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7150411) KB Kieshia B. Customer Service > "Furthermore, the constant requirement for software updates can feel like more of a chore than a benefit,..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7107812) AC Angelica C. Licensed agent > "I can keep my leads organized, track my calls, and jot down notes and dispositions very easily." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7116244) JL JoAnn L. Transfer agent > "That does affect you when you are trying to reach your quota restarting could cost you a few minutes of your..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7108033) ND N D. Sales rep > "It is overall positive and allows me to log in in the morning, make calls using the automated dialer, I am also..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6664642) AC Angelica C. Licensed agent > "The interface looks pretty basic and could use a more modern refresh, but other than that I have no complaints." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7116244) TP Taliya P. Appointment setter > "It helps us control our customers and weed out the best clients to make sales to." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7122212) JN Jennifer N. Telemarketer > "The only downside is that pacing can be inconsistent at times, which affects productivity." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7150411) AS Amanda S. Representative > "I like all the features it offers like a notes section and it allows you to transfer calls easily." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6857308) JR Jeremy R. Sales agent > "Sometimes dispos glitch, the call back sometimes doesnt work." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7107897) BM Braulio M. Life Insurance Agent > "I use it for work; I'm a Life Insurance agent and the system allows me to get through a lot more clients to..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6475799) SR Shanyce R. Call center representative > "Cold calling clients whose data was not up to date." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7153258) KB Kieshia B. Customer Service > "It makes taking calls a lot easier and transitioning when it comes to transferring jobs." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7107812) HC Harrison C. Front Sales > "Only thing would be that sometimes I get disconnected from my account but I'm not sure if it's from the..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6851309) TP Taliya P. Appointment setter > "The navigation of the platform helps and leads to better productivity improvement." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7122212) RO Ramses O. Sales Associate > "The system will log me out multiple times." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7153257) AC Angelica C. Licensed agent > "I use DialedIn at work and I enjoy that it can do more than any typical dialer." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7116244) KW Kyle W. Benefits Consultant > "The layout itself seemed a little outdated." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7116068) SD Secelia D. Call Center Representative > "The fact that is has a microphones control is built in the application along with volume control makes talking..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6850366) TM Trent M. Senior Lead Analyst > "When hanging up, there was a delay which often caused a moment of awkwardness between the two parties." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7035922) SH Sam H. Case worker > "The high-definition voice quality is a game-changer, making conversations natural and immersive." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7036159) OB Olivia B. Sales > "Sometimes the dialer crashes, and won’t let you log in" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6475776) SL Shagontha L. Customer service > "My overall experience has been superb, it’s a great tool to obtain sales in market, gas, and electric" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7107590) TC Tiffani C. Activations > "I dont like that, and only a few times, it just random shuts down or reboots and i have to relogin." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6789707) EM Eva M. Inside Sales Agent > "The call quality is impressive too; crystal clear connections make conversations enjoyable. Plus, the..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6495694) AA Amna A. Customer support agent > "The fact that sometimes it would cause the call to drop due to jitters or other issues." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6820448) AG Aaron G. Agent > "I was able to train on it workin a few minutes and start using it right away." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7107124) LF Lennia F. Csr > "I have poor hearing, so sometimes the added devices, headsets can be difficult" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6760517) JS Jazzmine S. Senior lead analyst > "I love the features and the security of the app the app made sure my customers personal information was secure" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7035946) Kenidra S. Call Center Opener > "Sometimes I couldn't press Shift A or Shift N to disposition calls." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6666635) KB Kieshia B. Customer Service > "It was easy finding what was needed and disposition in calls." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7107812) GN Gerald N. Sales > "Cost per month and the call wait times can get high" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6537656) ND N D. Sales rep > "What I like the most about DialedIn CCaaS is how user friendly it is, and the call back feature with the pop up..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6664642) MM Monica M. Welcome Call Specialist > "Sometimes have to reset app because it sounds scratchy but very rarely." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6705101) JJ James J. Salesman > "That being said it’s a well put together program for company’s to call customers and get business in the door..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6475708) NP Nino P. Call Center Manager > "Sometimes has bugs that take a while to be fixed" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6475729) EM Eva M. Inside Sales Agent > "It really helps streamline workflows, saving time and boosting productivity." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6495694) AS Adnan S. industrialist > "Certain microphones don't work very well with their system." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6475860) AM Abdulrahman M. Insurance transfer agent > "I like the swift response of the tech team and the shortcut key features to dispose a call" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6534299) KC Kaycee C. Lead generator > "I don't like how it goes down often and it glitched a lot ." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6594661) LS Leanne S. Opener and closer > "This helps make sales higher and businesses grow!!!!!!" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6863386) TH Tracy H. Call agent > "Sometimes the information doesn't show up properly." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6631211) JL JoAnn L. Transfer agent > "I think the most I like about this application is how Very Easy it is to use and the calls come in fast!" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7108033) KR Kaitlyn R. Transfer agent > "We get the same calls back to back sometimes of rude customers acting childish" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6594414) LG Levita G. Customer rep > "No issues at all also customer service helped" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7107322) OM Olga M. Inside Sales Agent > "I found the reporting features to be somewhat limited." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6495707) LS Logan S. Salesman > "I love the portability and services that allow great dailer connection." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6825078) AW Andrew W. Telemarketing agent > "Occasionally kicks me out of the dialer at will" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6594413) TC Tiffani C. Activations > "This is the first time ive to use a call app to do my job and its made it a breeze to do my job." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6789707) SW Shay W. Political surveyer > "I feel like the folks might be waiting until they reach me, then they are upset, and usually hang up." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6847245) CC Cheri C. Licensed Health insurance Agent > "Its very rare that no matter who you talk to you get the same great service." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7141599) FG Franklin G. Insurance Broker > "I have to disposition before I can accept the call or else it will drop." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6477420) EB Eric B. Opener Closer > "Made sales easier!" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7140347) LJ Lisa J. Insurance agent > "The calls sometimes are slow to come in." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6477388) RO Ramses O. Sales Associate > "It’s efficient and fast." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7153257) NN Natasha N. Medicare Benefit Advisor > "I don’t like that DNC still come on the dialer." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6475978) DJ Destin J. Customer Service > "Helps me with all my work duties and speaking with customers" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6537677) LF Lennia F. Csr > "My issues are wth the devices," [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6760517) CR Cameron R. call center agent > "i like that when i go into available, it puts me right into answering an incoming call" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6486494) CA Cory A. Telemarketer > "We had a little bit of trouble setting it up" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6551998) MM Marcus M. Sales > "I plan on continuing to use dialed in, and I have used other companies in the past, and by far dialed in, has..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7005766) Aman K. Researcher > "The software may also experience occasional technical glitches or bugs, which may affect its performance." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___4599060) AS Amanda S. Representative > "I really enjoy this new dialer for our company." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6857308) Aman K. Researcher > "For instance, new users may find it difficult to use due to its steep learning curve." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___4599060) FM Frederick M. Life insurance broker > "It leverages the tools for real time transcriptions and ease of use." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6721870) EV Eric V. Owner/Founder > "The client app was a bit heavy when I first tested the product." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___3324768) [View Reviews](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Jordan V. Sales > "I also like that it automatically changes the number every time you make an outgoing call to prospects with ConnectionBoost." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___7151412) CD Cindy D. Co-Owner > "Sales and support team; trying to get help in general; trying to get ahold of your designated sales rep; having to chase down..." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___7159038) AP Aleksandra P. Data and research lead > "Also the flexibility that allows to choose the plan that fits different needs, making it a great option for different team..." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___6584774) CD Cindy D. Co-Owner > "For a company that promotes itself as having “the best support,” this level of communication has been extremely disappointing." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___7159038) DJ Daniel J. SDR > "The functionality of being an autodialer is great, having to dial 100 numbers manually would be a pain if it wasn't for Kixie..." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___6706588) CD Cindy D. Co-Owner > "My assigned sales representative has been completely unresponsive since May 22." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___7159038) DV David V. Sales Representative - Account Manager > "The one click dialing also helps my efficiency and has led to a big increase in outbound sales activity." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___6706533) Jonah Rose L. Marketing Specialist > "bugs, glitches, and occasional outages, which can disrupt the workflow" [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___6722069) Jonah Rose L. Marketing Specialist > "Kixie PowerCall appears to have a solid reputation for its technical support, with a focus on providing timely and effective..." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___6722069) JC John C. manager > "Not user intuitive, very cumbersome, expensive for what it does, I have used dialers since the early 1980's customer support..." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___6788278) AP Aleksandra P. Data and research lead > "It saves so much time because you don’t have to manually dial numbers, and you can make calls way faster." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___6584774) DV David V. Sales Representative - Account Manager > "Some prospects seem see something about my call that looks like a sales call, and they still don't answer it." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___6706533) WC Wes C. Appointment setter Closer > "The multi line dialler, the organization of power lists, the connection boost feature, and the ease of use are what make Kixie..." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___6626639) AL Ariel L. Director of Customer Support and Success > "I remember Kixie being clunky with limited integrations." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___6845031) DV David V. Sales Representative - Account Manager > "It is a significant technology improvement for the type of phone sales that my company does." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___6706533) Joseph C. Insurance Broker > "I even told them I would pay a fee to get out of the contract, but they would not allow it." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#GetApp___6553521) JF Jose F. Sr. SDR > "Almost 0 issues with the software, and if there are, they have fast support to fix it." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___6722155) Joseph C. Insurance Broker > "I am in the first month of my 6 month contract, and they refused." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#GetApp___6553521) AD Aaron D. V.P. of Sales > "The initial demo with \[sensitive content hidden\] was great, he provided valuable info, answered all of my questions, and..." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___6722170) CT Courtney T. Inside Sales Manager > "I would like to see the call filters work a little bit better - for example, when I want to filter an agents calls to only..." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___4332637) Jonah Rose L. Marketing Specialist > "I can see a big improvement on the number of leads I generate!" [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___6722069) LR Leonardo R. Business Development Rep. > "Also, it doesn't connect very well with CRMs so all I can see is numbers but no names from contacts that are inputted into the..." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___4226308) JJ Jimi J. BD > "Local Presence is great and definitely increases pick up rates" [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___6724541) LR Leonardo R. Business Development Rep. > "It doesn't connect very well to the point where it allows you to use the information already inputted into the CRM to make my..." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___4226308) HW Hayley W. Sales Rep > "One of the great things about Kixie is that it integrated so easily with Pipedrive and we were able to set up of deal stages..." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___3767386) PS Peter S. Lead Gen Sales Team > "On the text function, it is not easy to go back and see previously sent text messages, without the overall interface getting..." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___4494551) BJ Brooklyn J. Sales > "I love that Kixie gives me the ability to make calls and send/receive SMS messages from my desktop and my mobile device." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___4469248) VR Verified Reviewer CEO > "I find it unacceptable that they are unavailable on weekends." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#GetApp___6199269) MH Mari H. Office Manager > "The benefit of tracking, recording, voicemail drop, and CRM integration, there are ALOT of pros with using Kixie!!" [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___4382339) AS Amber S. Paralegal > "The only con is that you're unable to speak directly with helpdesk unless you go through a chat or email feature." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___4514808) KH Kyle H. Outreach Coordinator > "Technology will always come with occasional day to day hiccups, but they're rare with Kixie, and the few times a system issue..." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___3817379) KT Keith T. Sales > "Sticky with VPN, had some issues with the connectivity after an upgrade to new VPN" [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___4440461) VR Verified Reviewer RevOps Manager > "It also allows to dial multiple numbers at the same time so clearing out a dialing outreach list is a breeze" [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___3750279) EL Evelyn L. Operations Manager > "Some features were missing, and the local presence is sharing a pool of numbers for all their clients, it is very often that..." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___3362934) EA Enrico A. Customer Service Manager > "The software comes with great features as a call center" [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___6165317) MH Mari H. Office Manager > "I do not like that there is not customer support number you can call at any time for support." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___4382339) VR Verified Reviewer Account Executive > "Click to call, Voicemail Drop, and automated documentation saves so much time and leads to more connections" [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___3798734) NJ Nalika J. Software Tech/Appointment Setter > "This is a bit costly and sometimes mostly in the mornings, it is difficult to reach a customer service agent to aid you." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___4031758) RG Richard G. President > "We currently use HubSpot for our CRM and Kixie integrates seamlessly with HubSpot." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___3767287) BJ Brooklyn J. Sales > "The phone app doesnt have the same functionality as the desktop does" [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___4469248) MH Mari H. Office Manager > "The wide range of options kixie provides cloud access, google chrome extension." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___4382339) NG Natalie G. Treatment coordinator > "sometimes you loose service or the call drops. But not a big deal." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___3769106) GR Gerard R. Owner > "I love the the ability to track and monitor employee calls and habits." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___4459029) SD Sherri D. Call Center Manager > "not being able to intergrate with Lead Perfection" [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___4038304) EA Enrico A. Customer Service Manager > "It is affordable and makes sales ennoblement easy" [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___6165317) SW Sheryl W. Operations Manager > "Not responsive to building in new technology that is needed (hello? " [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#SoftwareAdvice___3677469) CR Craig R. Manager > "A huge help at customizing and optimizing the tool to fit our specific needs." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___3735172) VR Verified Reviewer Director of Business Development > "It seems buggy...team has been complaining of a lot of downtime" [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___3676174) JB Justin B. TSE > "Really like that it syncs w/SFDC, helps me better manage my time" [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___3786300) CM Carolyn M. COO > "We lost tens of thousands of dollars in business due to the malfunctioning phone system, and it damaged our company's..." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#SoftwareAdvice___3457171) ES Erik S. Business Development Coordinator > "The ability to create VM drops is extremely helpful for our team." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___3768857) VR Verified Reviewer Sales Operations > "Seemed like they just didn't care anymore now that we were cancelling, even though I would have gone back to them if the new..." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___3149113) MBT Mary Beth T. Director of Client Relations > "Additionally, Kixie went out of its way to help me integrate its software with ClickUp." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___3817118) EL Evelyn L. Operations Manager > "Good, but it didn't resolve what we were expecting, and we needed to come up with a fix to be able to click to dial from our..." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___3362934) JP Johnny P. Senior Project Manager of Marketing and Sales > "The ability to call leads at the click of a button has been great." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___4418129) MW Morgan W. Director of Sales > "Need to configure your internet to prioritize Kixie otherwise it might lag." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___3081532) MM Manoj M. Manager > "It has really been amazing and gives complete satisfation with respect voice clairty and connectivity." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___3727674) KD Kenny D. Senior Digital Marketing Consultant > "Too many updates Sometimes PowerCall goes down during updates" [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___3081341) MM Mark M. Business Development Manager > "Connectivity to my browser and my database and its so easy to call or SMS Text." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___4526702) VR Verified Reviewer Sales > "I was unable to merge calls, features were constantly not working." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#GetApp___3512768) CC Chris C. Owner > "Power Dialer and connection boost are both awesome." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___3781386) KD Kevin D. Sales Enablement > "The integration to our CRM did not exist, after being told otherwise, so tracking calls and their dispositions did not exist,..." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___2754978) BC Beth C. Nurse > "It is easy to use and you can record a voicemail that you can then "drop" instead of having to leave a message for each call. " [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___4563346) VR Verified Reviewer Sales Operations > "Horrible process in the end and has made me never want to use this provider again as they treat you like dirt when you leave..." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___3149113) LR Leonardo R. Business Development Rep. > "I think the best thing about Kixie to me would be how it records calls." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___4226308) VS Vanessa S. Account Manager > "Using dial by directories doesn't usually work properly" [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___3172876) RK Ryan K. Owner > "We implemented Kixie and it is a very easy click to call, and if the prospect doesn't answer the phone we can easily leave a..." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___3378927) KS Kevin S. Operation Specialist > "Some of the calls being made do not get recorded." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___3575622) AB Arliegh B. Co Founder > "Kixie allows for a seamless process of making calls and tracking information." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___3086606) JB Jason B. General Manager > "I added an additional user to my team, but was surprised that the software did not offer the functionality I was hoping for. " [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___3160209) AH Aldo H. Technical Support Specialist II > "Technical support team is always there to quickly respond to any IT issues/questions you may have" [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___4406863) CM Carolyn M. COO > "It cost us many lost sales and damaged our reputation with potential customers." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#SoftwareAdvice___3457171) ML Michael L. Sales Development Manager > "Not only call volume but process improvement as well." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___3777699) DR Douglas R. Online Reputation Specialist > "Sometimes when sending text messages from the Kixie app on my cell phone there is a lag, resulting in me sending the same..." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___2341506) AP Adam P. COO > "Also, the integration with Hubspot is phenomenal." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___4241931) VR Verified Reviewer Founder > "The Chrome extension was unstable, support only answer was to reinstall and restart the Browser." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___2320346) PS Paul S. Director Customer Success > "A reliable and quality phone solution that works in multiple geos for globally distributed workforce. " [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___3086667) JB Jason B. General Manager > "It's been really bad, I will not be renewing and I am unhappy with the customer service. " [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___3160209) BS Brad S. Sales Support > "This saves me time, generates more responses, and allows me to watch employee activities in greater detail" [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___3611156) GB Gustavo B. QA / IT Manager > "Read SMS is not so easy to do on Kixie ." [See full review](https://www.capterra.com/p/135636/Kixie-PowerCall/#Capterra___3536997) [View Reviews](https://www.capterra.com/p/135636/Kixie-PowerCall/reviews/) ## User interface 4.81 (325) [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) 4.63 (295) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Tracking 207 Important AI Copilot 150 Important AI Summarization 120 Important DialedIn CCaaS Top features 37/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/29589/CallCenterNOW/#features) Kixie PowerCall 35/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/135636/Kixie-PowerCall/#features) ### Recognition No recognitions have been awarded to DialedIn CCaaS Kixie PowerCall is recognized as a top-rated tool in 2 Capterra Shortlist reports Best Value Auto DialerSoftware (2023)  ### Deployment & support DialedIn CCaaS Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Kixie PowerCall Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details DialedIn CCaaS - By ChaseData - Located in United States - Founded in 1997 Kixie PowerCall - By Kixie - Located in United States - Founded in 2013 ## Popular Comparisons [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.81 (325)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (881)](https://www.capterra.com/p/169627/RingOver/reviews/) $25/month Price $29/month 4.7 Features 4.7 4.8 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/29589-169627/CallCenterNOW-vs-RingOver) [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/)[4.63 (295)](https://www.capterra.com/p/135636/Kixie-PowerCall/reviews/) vs [Readymode](https://www.capterra.com/p/136728/Readymode/)[4.62 (143)](https://www.capterra.com/p/136728/Readymode/reviews/) Contact vendor for pricing Price $199/month 4.6 Features 4.6 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/135636-136728/Kixie-PowerCall-vs-Readymode) [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.81 (325)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) vs [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (395)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) $25/month Price $90/month 4.7 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/29589-76768/CallCenterNOW-vs-Cloud-Predictive-Dialer) [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/)[4.63 (295)](https://www.capterra.com/p/135636/Kixie-PowerCall/reviews/) vs [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (395)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) Contact vendor for pricing Price $90/month 4.6 Features 4.5 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/76768-135636/Cloud-Predictive-Dialer-vs-Kixie-PowerCall) [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.81 (325)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $25/month Price $15/month 4.7 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/29589-102188/CallCenterNOW-vs-LiveAgent) [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/)[4.63 (295)](https://www.capterra.com/p/135636/Kixie-PowerCall/reviews/) vs [JustCall](https://www.capterra.com/p/157853/JustCall/)[4.12 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) Contact vendor for pricing Price $29/month 4.6 Features 4.1 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/135636-157853/Kixie-PowerCall-vs-JustCall) [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.81 (325)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) vs [Readymode](https://www.capterra.com/p/136728/Readymode/)[4.62 (143)](https://www.capterra.com/p/136728/Readymode/reviews/) $25/month Price $199/month 4.7 Features 4.6 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/29589-136728/CallCenterNOW-vs-Readymode) [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/)[4.63 (295)](https://www.capterra.com/p/135636/Kixie-PowerCall/reviews/) vs [Five9](https://www.capterra.com/p/132405/Five9/)[4.22 (484)](https://www.capterra.com/p/132405/Five9/reviews/) Contact vendor for pricing Price $159/month 4.6 Features 4.1 4.7 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/132405-135636/Five9-vs-Kixie-PowerCall) [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.81 (325)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.60 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) $25/month Price $25/month 4.7 Features 4.5 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/29589-175788/CallCenterNOW-vs-Nextiva) [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/)[4.63 (295)](https://www.capterra.com/p/135636/Kixie-PowerCall/reviews/) vs [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.18 (569)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Contact vendor for pricing Price $27/month 4.6 Features 4.2 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/135636-190976/Kixie-PowerCall-vs-Dialpad-Sell) [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.81 (325)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) $25/month Price $115/month 4.7 Features 4.4 4.8 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/29589-164283/CallCenterNOW-vs-Zendesk) [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/)[4.63 (295)](https://www.capterra.com/p/135636/Kixie-PowerCall/reviews/) vs [PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/)[4.78 (176)](https://www.capterra.com/p/134672/PhoneBurner/reviews/) Contact vendor for pricing Price $165/month 4.6 Features 4.6 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/134672-135636/PhoneBurner-vs-Kixie-PowerCall)