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DialedIn is the scalable, easy-to-operate CCaaS that improves service and reduces expenses at minimum 5-seat inbound, outbound, or blended call centers in every vertical.
Any company wanting a contact center solution without vendor lock-in.
I have been in the Contact center industry for over 15 years and Chase has by far the best support team and ease of use system I have ever had the pleasure of using.
No call center software can overcome these problems on it's own.
Countless hours of manual work saved (operationally and reporting); better comprehension of Dialer solution across all business users; ability to make decisions and improve on the fly.
There are surprise failures that catch us off guard sometimes.
It is flexible and powerful, allow our organization to design a solution that is meeting all our needs. The reporting out of the box is strong, and they will customize reports as needed.
Five9 isn't bad, but this has run much smoother. And then spitfire... well, spitfire is just a pain in the cash.
This software is not only affordable but able to do all the tasks we need to help our business succeed.
There isn't much not to like about this company. I have tried others and it is hard to find a lot of legitimate dislikes.
Is an excellent dialer, easy to use, faster, efficiency, stable, the report are accurate, i'm comfortable with this product.
Any complains I have are just nitpicking. That being said ,the design looks very outdated and the reports are very hard to understand.
Add to that since it was open source we had the opportunity to customize it anyway we need and you have TRUE winning combination.
It is hard to use the transfer in this type of dialer. I had my agents complaining about it plus there are lots of buttons to click.
The documentation/manual is superb. All that you need to know about Vicidial can be found there.
I know that VICIdial is not for this purpose, what I miss is an integration in the AGC interface (Agent) with WhatsAPP and Facebook messanger.
It's very powerful and it's a great alternative to licensed software. I think it's the best free call center software on the market and this has benefited a lot of people in the world.
Front end is in desperate need of coding updates.
Katie: Hi, my name's Katie. I'm an operation administrator for a marketing and advertising company. We give VIC four stars. We were using Promero Dialer before. The reason we made the switch is because Promero lacked a lot of the API integrations our business needed with our current softwares, as well as the pricing. Promero was a little expensive, especially on the carrier side for usage and minutes. So one of the major reasons why we chose VICIdial is their API functionality. Our team was able to seamlessly integrate VICIdial into our current systems, which really helped our business grow. Another reason was their affordable pricing. VICIdial is very competitive and a lot cheaper than other dialers out there, and you still get exactly what your business needs. Onboarding with VICI was very straightforward. The admin and user interface is very user-friendly, so the time it took for us to set up was very minimal. So my advice would be to not always go for the most expensive option out there. A lot of dialers like to promise better returns and better contact rates, but most of the time you can get exactly what your business needs at a more affordable cost. So VICIdial was that answer for us.
Prioritize real-user-identified key features according to your needs to find your best fit.
DialedIn CCaaS
Top FeaturesVICIdial
DialedIn CCaaS
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