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DialedIn CCaaS vs XCALLY: Which is a better fit?

Updated on December 3rd, 2024
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 3,830 reviews from Call Center users.
% Fit
Not enough reviews
Feature ratings
Call Center Management
4.8
Chat/Messaging
--
Call Tracking
--
Call Logging
4.5
Call Recording
4.9
% Fit
Not enough reviews
Feature ratings
Call Center Management
4.7
Chat/Messaging
--
Call Tracking
--
Call Logging
4.6
Call Recording
4.6
User satisfaction
4.8
User reviews226
Ease of use
4.8
Functionality
4.7
Value for money
4.7
Customer support
4.8
4.8
User reviews129
Ease of use
4.8
Functionality
4.7
Value for money
4.7
Customer support
4.8
Price starts from
/user
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

DialedIn is the scalable, easy-to-operate CCaaS that improves service and reduces expenses at minimum 5-seat inbound, outbound, or blended call centers in every vertical.

Every kind of customer care requiring professional solutions, for inbound, outbound, blended services.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
29589 video thumbnail}
1 Video
136894 video thumbnail}
1 Video
29589
5 screenshots
136894
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Tracking
207
Important
Alerts/Escalation
388
Important

DialedIn CCaaS

Top Features
36/41
  • Call Tagging
  • Call Transcription
  • Call Whispering
  • Surveys & Feedback
  • Voice Recognition
  • Activity Tracking
  • Alerts/Escalation
  • API
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Center
  • Callback Scheduling
  • Call Center Management
  • Caller ID
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Management
  • CRM
  • Dashboard
  • Inbound Call Center
  • Interaction Tracking
  • IVR
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Outbound Call Center
  • Performance Management
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Reporting/Analytics
  • Third-Party Integrations
  • Voice Mail
See All features
Hide Call Center Software Features -

XCALLY

33/41
Show Call Center Software Features +

DialedIn CCaaS

--

XCALLY

DialedIn CCaaS
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
XCALLY
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
DialedIn CCaaS
  • By ChaseData
  • Located in United States
  • Founded in 1997
XCALLY
  • By XCALLY
  • Located in Italy
  • Founded in 2007
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