Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
DialedIn is the scalable, easy-to-operate CCaaS that improves service and reduces expenses at minimum 5-seat inbound, outbound, or blended call centers in every vertical.
Every kind of customer care requiring professional solutions, for inbound, outbound, blended services.
The ability to integrate this software with existing systems and processes is outstanding. Easy to connect to any type of Database.
No call center software can overcome these problems on it's own.
Countless hours of manual work saved (operationally and reporting); better comprehension of Dialer solution across all business users; ability to make decisions and improve on the fly.
There are surprise failures that catch us off guard sometimes.
This software is not only affordable but able to do all the tasks we need to help our business succeed.
Five9 isn't bad, but this has run much smoother. And then spitfire... well, spitfire is just a pain in the cash.
They help me contact the most customers in the fastest and most organized way possible. Mike is absolutely amazing and has helped me customize a product that is perfect for me.
There isn't much not to like about this company. I have tried others and it is hard to find a lot of legitimate dislikes.
I like it because it is very productive, its interface is good, is an easy to use software and the price is very good.
No automatic upgrade, it requires to be triggered via UI manually.
Omnichannel, easy to use, easy to learn the use, can be customized with any application or CRM, very flexible and stable, is a rock solid solution and easy implementation.
No integration with Odoo yet. Minimum number of users (at least one admin and one supervisor).
Virtualizable solution, very easy to install and maintain, good performance on all channels, excellent IVR designer.
No need to buy expensive hardware. We have information to analyze now.
Integrate a powerful predictive/progressive/preview dialer (Tiger Dial - sell more and better). Very nice and easy to use GUI (spend more time on productivity with a short learning curve).
The tech support team is not available for help during emergency.
Prioritize real-user-identified key features according to your needs to find your best fit.
DialedIn CCaaS
Top FeaturesXCALLY
DialedIn CCaaS
--
XCALLY
Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.
Products similar to those you're currently comparing: