Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. Learn more.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
DialedIn is the scalable, easy-to-operate CCaaS that improves service and reduces expenses at minimum 5-seat inbound, outbound, or blended call centers in every vertical.
Target market: Small to large call centers and contact centers specializing in inbound and outbound telesales and telemarketing.
It is flexible and powerful, allow our organization to design a solution that is meeting all our needs. The reporting out of the box is strong, and they will customize reports as needed.
No call center software can overcome these problems on it's own.
They help me contact the most customers in the fastest and most organized way possible. Mike is absolutely amazing and has helped me customize a product that is perfect for me.
There are surprise failures that catch us off guard sometimes.
If anyone reads this comment. This is the best system out there, also the customer service is outstanding.
Five9 isn't bad, but this has run much smoother. And then spitfire... well, spitfire is just a pain in the cash.
Countless hours of manual work saved (operationally and reporting); better comprehension of Dialer solution across all business users; ability to make decisions and improve on the fly.
There isn't much not to like about this company. I have tried others and it is hard to find a lot of legitimate dislikes.
Ease of use is the main feature of the tool. Great care is taken to develop a good user experience.
It has many implementation issues and features. Because it is a java file, it is known to have a hardware failure.
I use easycall for calls, conferences, and servicedesk control, where I can check employee breaks, redirect calls, among other options, easy to use software and good interface.
The missing feature is the mobile version of the software (but i think the first release is planned in the very near future).
It is software with ease to make and receive calls.
When you sign in, it automatically pauses, which can make the user forget and remain paused.
I use the tool at work day by day, facilitating contact and support with the customer for call resolution.
I think it should be improved, the reporting part was the only negative point I found.
Prioritize real-user-identified key features according to your needs to find your best fit.
DialedIn CCaaS
Top FeaturesEasyCall Cloud
DialedIn CCaaS
--
EasyCall Cloud
--
Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.
Products similar to those you're currently comparing: