# Compare DialedIn CCaaS vs CallHippo 2026 | Capterra > Unsure of what to choose? Check Capterra to compare DialedIn CCaaS and CallHippo based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/29589-159578/CallCenterNOW-vs-CallHippo --- # DialedIn CCaaS vs CallHippo Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: DialedIn CCaaSCallHippo2/4 selected [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.8 (309)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) [CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.4 (675)](https://www.capterra.com/p/159578/CallHippo/reviews/) [## DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.8 (309)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price $25.00/month Value-for-Money 4.7 Functionality 4.8 Ease of Use 4.8 Customer Service 4.8 Reviews Sentiment AJ Based on [309 reviews](#user-reviews) Positive 302 Neutral 4 Negative 3 [## CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.4 (675)](https://www.capterra.com/p/159578/CallHippo/reviews/) Starting Price $1.00/month Value-for-Money 4.2 Functionality 4.3 Ease of Use 4.4 Customer Service 4.6 Reviews Sentiment Based on [675 reviews](#user-reviews) Positive 593 Neutral 34 Negative 48 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,761 reviews from call center software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 65%Fit Not enough reviews Feature ratings Call Center Management 4.8 Dashboard \-- Call Logging 4.5 Call Recording 4.9 Call Tracking \-- 73%Fit Missing features Feature ratings Call Center Management 4.5 Dashboard 4.0 Call Logging 4.6 Call Recording 4.6 Call Tracking NA User satisfaction User satisfaction 4.8 User reviews[309](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Ease of use 4.8 Functionality 4.8 Value for money 4.7 Customer support 4.8 User satisfaction 4.4 User reviews[675](https://www.capterra.com/p/159578/CallHippo/reviews/) Ease of use 4.4 Functionality 4.3 Value for money 4.2 Customer support 4.6 Price starts from Price starts from $25Per User, Per Month - Free version - Free trial Price starts from $1Per User, Per Month - Free version - Free trial Best for Best for DialedIn is the scalable, easy-to-operate CCaaS that improves service and reduces expenses at minimum 5-seat inbound, outbound, or blended call centers in every vertical. Best for Support Centres and Sales teams across the globe. Business across Industries like Demand Gen, Recruitment, and Finance leverage CallHippo's Power Dialer and Advanced Analytics to boost growth ## User reviews Pros & cons ANJ Aja Nurse J. Transfer Agent > "I have had a good overall experience with DialedIn because it supports my workflow, keeps calls structured, and..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7106429) SH Sam H. Case worker > "Unlike a traditional landline with a dedicated circuit, VoIP relies on my home network. If my Wi-Fi signal..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7036159) JC James C. Sales rep > "It helps me connect with my customers across the United states it's secure and helps me make money if I need help..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7005888) KB Kieshia B. Customer Service > "the biggest drawback likely boils down to reliability and technical friction. While the interface is easy to..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7107812) JS Jayla S. Licensed health insurance agent > "It has all the features I need to take calls, make outbound calls, and reschedule clients." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7109456) KK Kelsey K. Call rep > "It freezes and i have to have my boss kick me and the script sometimes does not show up making it difficult to..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7106281) AC Angelica C. Licensed agent > "I can keep my leads organized, track my calls, and jot down notes and dispositions very easily." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7116244) KB Kieshia B. Customer Service > "Furthermore, the constant requirement for software updates can feel like more of a chore than a benefit,..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7107812) ND N D. Sales rep > "It is overall positive and allows me to log in in the morning, make calls using the automated dialer, I am also..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6664642) JL JoAnn L. Transfer agent > "That does affect you when you are trying to reach your quota restarting could cost you a few minutes of your day..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7108033) SD Secelia D. Call Center Representative > "The fact that is has a microphones control is built in the application along with volume control makes talking and..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6850366) AC Angelica C. Licensed agent > "The interface looks pretty basic and could use a more modern refresh, but other than that I have no complaints." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7116244) SH Sam H. Case worker > "The high-definition voice quality is a game-changer, making conversations natural and immersive." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7036159) JR Jeremy R. Sales agent > "Sometimes dispos glitch, the call back sometimes doesnt work." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7107897) AS Amanda S. Representative > "I like all the features it offers like a notes section and it allows you to transfer calls easily." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6857308) TM Trent M. Senior Lead Analyst > "When hanging up, there was a delay which often caused a moment of awkwardness between the two parties." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7035922) BM Braulio M. Life Insurance Agent > "I use it for work; I'm a Life Insurance agent and the system allows me to get through a lot more clients to help..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6475799) HC Harrison C. Front Sales > "Only thing would be that sometimes I get disconnected from my account but I'm not sure if it's from the computer..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6851309) JS Jazzmine S. Senior lead analyst > "I love the features and the security of the app the app made sure my customers personal information was secure" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7035946) TC Tiffani C. Activations > "I dont like that, and only a few times, it just random shuts down or reboots and i have to relogin." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6789707) KB Kieshia B. Customer Service > "It makes taking calls a lot easier and transitioning when it comes to transferring jobs." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7107812) AA Amna A. Customer support agent > "The fact that sometimes it would cause the call to drop due to jitters or other issues." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6820448) AC Angelica C. Licensed agent > "I use DialedIn at work and I enjoy that it can do more than any typical dialer." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7116244) KW Kyle W. Benefits Consultant > "The layout itself seemed a little outdated." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7116068) LS Logan S. Salesman > "I love the portability and services that allow great dailer connection." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6825078) OB Olivia B. Sales > "Sometimes the dialer crashes, and won’t let you log in" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6475776) EM Eva M. Inside Sales Agent > "The call quality is impressive too; crystal clear connections make conversations enjoyable. Plus, the integration..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6495694) SW Shay W. Political surveyer > "I feel like the folks might be waiting until they reach me, then they are upset, and usually hang up." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6847245) AG Aaron G. Agent > "I was able to train on it workin a few minutes and start using it right away." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7107124) LF Lennia F. Csr > "I have poor hearing, so sometimes the added devices, headsets can be difficult" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6760517) TC Tiffani C. Activations > "This is the first time ive to use a call app to do my job and its made it a breeze to do my job." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6789707) Kenidra S. Call Center Opener > "Sometimes I couldn't press Shift A or Shift N to disposition calls." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6666635) KB Kieshia B. Customer Service > "It was easy finding what was needed and disposition in calls." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7107812) GN Gerald N. Sales > "Cost per month and the call wait times can get high" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6537656) ND N D. Sales rep > "What I like the most about DialedIn CCaaS is how user friendly it is, and the call back feature with the pop up..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6664642) MM Monica M. Welcome Call Specialist > "Sometimes have to reset app because it sounds scratchy but very rarely." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6705101) JJ James J. Salesman > "That being said it’s a well put together program for company’s to call customers and get business in the door..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6475708) NP Nino P. Call Center Manager > "Sometimes has bugs that take a while to be fixed" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6475729) TM Trent M. Senior Lead Analyst > "This means the dialer was working very well at all times." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7035922) AS Adnan S. industrialist > "Certain microphones don't work very well with their system." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6475860) EM Eva M. Inside Sales Agent > "It really helps streamline workflows, saving time and boosting productivity." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6495694) KC Kaycee C. Lead generator > "I don't like how it goes down often and it glitched a lot ." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6594661) AM Abdulrahman M. Insurance transfer agent > "I like the swift response of the tech team and the shortcut key features to dispose a call" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6534299) TH Tracy H. Call agent > "Sometimes the information doesn't show up properly." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6631211) LS Leanne S. Opener and closer > "This helps make sales higher and businesses grow!!!!!!" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6863386) KR Kaitlyn R. Transfer agent > "We get the same calls back to back sometimes of rude customers acting childish" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6594414) JL JoAnn L. Transfer agent > "I think the most I like about this application is how Very Easy it is to use and the calls come in fast!" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7108033) OM Olga M. Inside Sales Agent > "I found the reporting features to be somewhat limited." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6495707) LG Levita G. Customer rep > "No issues at all also customer service helped" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7107322) AW Andrew W. Telemarketing agent > "Occasionally kicks me out of the dialer at will" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6594413) JD Joshua D. Tool salesman > "Dialed in works very, never crashes and always makes it easy for me to do my job." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6766392) FG Franklin G. Insurance Broker > "I have to disposition before I can accept the call or else it will drop." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6477420) TC Tiffani C. Activations > "Id recommend using it to anyone that needs to make calls for work." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6789707) LJ Lisa J. Insurance agent > "The calls sometimes are slow to come in." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6477388) DJ Destin J. Customer Service > "Helps me with all my work duties and speaking with customers" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6537677) NN Natasha N. Medicare Benefit Advisor > "I don’t like that DNC still come on the dialer." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6475978) CR Cameron R. call center agent > "i like that when i go into available, it puts me right into answering an incoming call" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6486494) LF Lennia F. Csr > "My issues are wth the devices," [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6760517) MM Marcus M. Sales > "I plan on continuing to use dialed in, and I have used other companies in the past, and by far dialed in, has been..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7005766) CA Cory A. Telemarketer > "We had a little bit of trouble setting it up" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6551998) SH Sam H. Case worker > "Its versatility is another huge win." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7036159) Aman K. Researcher > "The software may also experience occasional technical glitches or bugs, which may affect its performance." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___4599060) AS Amanda S. Representative > "I really enjoy this new dialer for our company." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6857308) Aman K. Researcher > "For instance, new users may find it difficult to use due to its steep learning curve." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___4599060) FM Frederick M. Life insurance broker > "It leverages the tools for real time transcriptions and ease of use." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6721870) EV Eric V. Owner/Founder > "The client app was a bit heavy when I first tested the product." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___3324768) [View Reviews](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) SW Sean W. Director > "sensitive content hidden\] from customer care was very diligent and effective at fixing it which is refreshing in an age where..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7091726) LG Laxman G. Sales Lead > "Noticed a bug: the pricing doesn’t update dynamically when adding seats without a page refresh." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7078082) KL Kanchan L. Business Development Manager > "The easy setup, seamless call management features, and detailed call analytics made daily communication more efficient and..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7078227) Ron R. Legal Counsel > "The representative made promises that were not delivered and later tried to upsell and squeeze more money for basic..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7035119) LI LESTER I. SDR > "I use the platform to do my daily task and I am able to make important calls on behalf of the company I work for." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6772257) LL Les L. Engineer > "While CallHippo provides great functionality, there were a few challenges with OTP delivery during account management, which..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6788964) FP Francisco P. Director > "Call Hippo allows us to have a free toll number that receives phone calls and goes straight to voicemail." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6858819) Aditi J. Cluster Lead - Outbound > "Sometimes the software doesn't allow us to make calls to a particular country but without an explanation. And the call..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6386382) VS Van S. Founder > "The options available within the tool - virtually EVERYTHING is customizable, which makes a difference when you are REALLY..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6769711) Hitesh A. Director of Sales > "The mobile app is a little buggy." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7072116) VL Vikram L. Cloud consultant > "The customer service team always do their best job in meeting up the expectations of the client's queries and issues arising..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7028767) VR Verified Reviewer Operations Administrator > "The price increase was a bit of a shock and it made me almost cancel my account and switch to another service provider." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6871349) VS Van S. Founder > "I've had the pleasure of working with a few support team members \[sensitive content hidden\] and others) - and the response..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6769711) Marat K. software engineer > "The pricing structure is not enough clear." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7102758) AS Aditya S. Business Development Executive > "Users also appreciate its call recording, routing, voicemail features, and integrations with other tools." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6316347) KB Karl B. Virtual Assistant > "It was frustrating at first as I am new to this, and since I was using a simpler services before. But with the help of the..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6785829) VK Vijetha K. Operations Analyst > "To dial a number and to make a call It is very easier compare to other Application." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7073365) VS Van S. Founder > "Perhaps there is a downside to having too many options - the administrative learning curve can be steep for some." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6769711) KB Karl B. Virtual Assistant > "What I like is the fast communication and quick replies to my needs and questions which other services didn't provide." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6785829) SA SHAIKH A. OPERATIONS ANALYST > "ONE MAJOR DRAWBACK WHICH WE FOUND IS WE CANT DIAL TOLL FREE NUMBER, PLEASE LOOK INTO IT." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6646868) LG Laxman G. Sales Lead > "This would ensure much faster resolutions for users." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7078082) AP Alberto P. Reservations Manager > "I cant get in contact with them." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7026734) AN Asela N. Head of Delivery > "It serves the purpose of obtaining virtual US numbers and this helps us to test our software products more accurately." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6456314) SW Sahil W. Owner > "When something happens or they block you it's hard to reach their customer service." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6604588) LL Les L. Engineer > "I appreciate how efficiently it allows us to stay connected and coordinate across different regions." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6788964) YB Yogita B. Presales > "sometimes it hangs, stops working, and it disrupts workflow" [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6697324) Bradley Grant B. CEO > "Staff are helpful, especially \[sensitive content hidden\]. After a lot of backwards and forwards to get what I needed I came..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7118560) BD Babita D. HR Executive > "More often texting gets impacted due to slow connectivity" [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6385689) MR Mridul R. Design Engineer > "It was a great experience including signup process, support service, port number from skype." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6788252) BS Bill S. Lead Marketer > "We only need it sometimes, and that forces me to delete the phone numbers were paying for and cancel the account every time we..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6167621) EG Elliott G. Owner > "User friendly, value for money, we like that recording are easy to access and that we can use it on our phones." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7018792) Ron R. Legal Counsel > "Very disappointing experience with CallHippo." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7035119) RV Ravi V. Management consultant > "CallHippo excels in providing a comprehensive set of features designed to streamline business communication." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6576270) SS Saurabh S. Founders Office > "I couldn't find any issues per se." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7036349) AC Aryan C. Operations Manager > "It is a great option for international calls, and the experience has been great, and also the admin overview is great to" [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6864297) FT Fabrice T. DevOps Engineer > "I have to refresh my login on the website/app a bit too often" [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6756509) AS Aditya S. Business Development Executive > "CallHippo shines with its affordability and user-friendly interface, making it a popular choice for businesses, especially..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6316347) HB Helene B. Owner > "That there was no follow up on the documentation I submitted, and no follow up up informing me that I needed to submit..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6221611) EGk Erkut Göksel Ç. Director of Technology > "I especially appreciated the clear communication and timely follow-ups." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7071043) SA Shamim A. Owner > "Not able to pay using UPI /CC." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6708630) GDS Gagan Deep S. Growth Partner > "Wonderful Experience while using their portal and for support while setting up and moreover at any point of time, they are..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6856155) AD Ayomide D. Business Development Associate > "I do not like that I can’t send text messages easily." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6683012) LL Les L. Engineer > "I really appreciate the user-friendly interface and the ease of managing call forwarding and team collaboration." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6788964) SM Sehar M. CSM > "It hangs up a lot of times, screen freeze" [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6685622) MS Misbah S. Conference Producer > "Quick assistance and help from the support team, great call quality, and definitely worth the money!" [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7050642) ZQ Ziya Q. None > "the billing part which i don't understand how it works." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6697662) VB Vanessa B. Business Advisor > "With CallHippo, I was able to chat and then have a call with a rep who answered all my questions ahead of time." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6743077) RAY Rene Andre Y. Founder and CEO > "It took a very long time to fix the Android app, rendering the use of CallHippo impossible for me during that time." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4775995) AD Ankush D. Systeam Adminstrator > "User-Friendly Interface: The platform is intuitive, making it easy for users to navigate and manage calls without a steep..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6499651) JJ Joseph J. Director > "mostly keeps disturbing on mobile keeps logging me out and i cant receive real time calls as well and if some calling i cant..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4429591) Bradley Grant B. CEO > "The product is great so when there is good service as well then it is a bonus." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7118560) RA Remmie A. Technical Lead > "Lack of call audio altering options for adjusting." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4817281) SkM Shahistha khanum M. pre-sales associate > "It’s reliable for most day-to-day needs and provides solid support for expanding into global markets." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6671121) SRR Satya Ranjan R. Lead generation manager > "some of the number are not working and the call clarity is not that great what expected" [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4743272) Marat K. software engineer > "I really like the prices and opportunities, hope guys will develop it further." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7102758) TW Tom W. CEO > "Our requirements are simple and CallHippo is definitely not a service provider to support the most basics of requirements." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4854924) RT Rian T. Technology Solution Architect > "The setup was straightforward, and the features provided are very effective for my business communication needs." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6686372) DN Daniel N. owner > "it's a fraud, they charge us a year in advance and refuse to refund although we don't use the service for long time !!" [See full review](https://www.capterra.com/p/159578/CallHippo/#SoftwareAdvice___5099182) Divy P. CEO and Founder > "Overall experience is very good, Seamless integration with my Hubspot CRM, Chrome extension feature is also good." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6687056) AN Asela N. Head of Delivery > "Overall, it's an average service." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6456314) RP Rohit P. Lead Generation Manager > "The Platform is Ease of Use, Feature such as call recording, call analytics are very useful and informative." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6615116) AA Adnan A. Sales Executive > "Payment gateway issues with card declining again and again.." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4892677) LL Les L. Engineer > "Additionally, I was impressed by the responsiveness and helpfulness of the support team in resolving issues quickly." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6788964) AT Akshay T. Business Development Manager > "Also, they didn't reply to the emails which wasted our many days." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6138555) Marat K. software engineer > "I like the support of the product." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___7102758) BB Bilal B. CEO > "Customer service is too slow, Like they reply so late" [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6005912) SG Selena G. Administrative Assistant > "It's good for small businesses like ours most especially we do call a lot of people." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6786711) EM Erica M. CEO > "It always has an issue, can't call out, drops calls, dialer does not work to push extensions when the call goes through......" [See full review](https://www.capterra.com/p/159578/CallHippo/#SoftwareAdvice___4292148) AC Aryan C. Operations Manager > "It has a great User interface, and the voice quality of the call is great" [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6864297) BP Bharat P. Founder > "suddenly deleted my number without any information" [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6048816) FP Francisco P. Director > "We've been using Call Hippo for several years and it suits our business needs perfectly." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6858819) SO Sam O. Director > "After making numerous calls and test calls on the same day of sign up, it was clear that the quality was terrible and we..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4410874) MM Marco M. freelancer > "I like the automations and template to sending automatic messages" [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6665871) NN Nancy N. Owner > "I think the differences in the 2 call systems choices to purchase, Pro or Ultmate, could be explained a little better,..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4133696) AM Aastha M. Sr. Associate - saas sales > "Gaurang and team were extremely helpful in addressing and assisting with all the issues I faced and provided quick solutions." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6372009) AP Ashish P. Co founder > "The credit is draining very fast, I thought the siting is very affordable which would make it a really good software, but the..." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4459014) SP Samuel P. Telemarkerting representative > "The interface is very friendly to new users and I love it comes with a browser extension." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6319997) PM Pierce M. Content > "Interface can be a little confusing at first" [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___4865356) GDS Gagan Deep S. Growth Partner > "Support Team is way beyond my expectation, they are super fast and supportive, they helped us like anything." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6856155) KK Khushboo K. CEO > "Some of the features are difficult to implement." [See full review](https://www.capterra.com/p/159578/CallHippo/#Capterra___6193337) [View Reviews](https://www.capterra.com/p/159578/CallHippo/reviews/) ## User interface 4.82 (309) [CallHippo](https://www.capterra.com/p/159578/CallHippo/) 4.40 (675) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Tracking 207 Important AI Copilot 150 Important AI Summarization 120 Important DialedIn CCaaS Top features 37/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/29589/CallCenterNOW/#features) CallHippo 28/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/159578/CallHippo/#features) ### Recognition No recognitions have been awarded to DialedIn CCaaS No recognitions have been awarded to CallHippo ### Deployment & support DialedIn CCaaS Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos CallHippo Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details DialedIn CCaaS - By ChaseData - Located in United States - Founded in 1997 CallHippo - By CallHippo - Located in United States - Founded in 2016 ## Popular Comparisons [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.82 (309)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) $25/month Price $29/month 4.8 Features 4.6 4.8 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/29589-169627/CallCenterNOW-vs-RingOver) [CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.40 (675)](https://www.capterra.com/p/159578/CallHippo/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) $1/month Price $29/month 4.3 Features 4.6 4.4 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/159578-169627/CallHippo-vs-RingOver) [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.82 (309)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) vs [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (386)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) $25/month Price $90/month 4.8 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/29589-76768/CallCenterNOW-vs-Cloud-Predictive-Dialer) [CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.40 (675)](https://www.capterra.com/p/159578/CallHippo/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (914)](https://www.capterra.com/p/175788/Nextiva/reviews/) $1/month Price $25/month 4.3 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/159578-175788/CallHippo-vs-Nextiva) [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.82 (309)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $25/month Price $15/month 4.8 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/29589-102188/CallCenterNOW-vs-LiveAgent) [CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.40 (675)](https://www.capterra.com/p/159578/CallHippo/reviews/) vs [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)[4.78 (697)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) $1/month Price $1.1/month 4.3 Features 4.7 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/159578-203084/CallHippo-vs-VoIP-ms) [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.82 (309)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (914)](https://www.capterra.com/p/175788/Nextiva/reviews/) $25/month Price $25/month 4.8 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/29589-175788/CallCenterNOW-vs-Nextiva) [CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.40 (675)](https://www.capterra.com/p/159578/CallHippo/reviews/) vs [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,200)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) $1/month Price $30/month 4.3 Features 4.3 4.4 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/159578-242188/CallHippo-vs-RingCentral-MVP) [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.82 (309)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) $25/month Price $39/month 4.8 Features 4.4 4.8 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/29589-164283/CallCenterNOW-vs-Zendesk) [CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.40 (675)](https://www.capterra.com/p/159578/CallHippo/reviews/) vs [3CX](https://www.capterra.com/p/158704/3CX/)[4.40 (465)](https://www.capterra.com/p/158704/3CX/reviews/) $1/month Price $350/year 4.3 Features 4.4 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/158704-159578/3CX-vs-CallHippo) [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.82 (309)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) vs [Readymode](https://www.capterra.com/p/136728/Readymode/)[4.59 (129)](https://www.capterra.com/p/136728/Readymode/reviews/) $25/month Price $199/month 4.8 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/29589-136728/CallCenterNOW-vs-Readymode) [CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.40 (675)](https://www.capterra.com/p/159578/CallHippo/reviews/) vs [JustCall](https://www.capterra.com/p/157853/JustCall/)[4.13 (223)](https://www.capterra.com/p/157853/JustCall/reviews/) $1/month Price $29/month 4.3 Features 4.1 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/157853-159578/JustCall-vs-CallHippo)