# Compare DialedIn CCaaS vs UJET 2026 | Capterra > Unsure of what to choose? Check Capterra to compare DialedIn CCaaS and UJET based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/29589-164070/CallCenterNOW-vs-UJET --- # DialedIn CCaaS vs UJET Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: DialedIn CCaaSUJET2/4 selected [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.8 (309)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) [UJET](https://www.capterra.com/p/164070/UJET/)[4.6 (140)](https://www.capterra.com/p/164070/UJET/reviews/) [## DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.8 (309)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price $25.00/month Value-for-Money 4.7 Functionality 4.8 Ease of Use 4.8 Customer Service 4.8 Reviews Sentiment AJ Based on [309 reviews](#user-reviews) Positive 302 Neutral 4 Negative 3 [## UJET](https://www.capterra.com/p/164070/UJET/)[4.6 (140)](https://www.capterra.com/p/164070/UJET/reviews/) Starting Price $80.00/year Value-for-Money 4.8 Functionality 4.6 Ease of Use 4.8 Customer Service 4.8 Reviews Sentiment JS Based on [140 reviews](#user-reviews) Positive 130 Neutral 7 Negative 3 ## Summary * * * Key features rated by users Features selected based on 4,761 reviews from call center software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 65%Fit Not enough reviews Feature ratings Call Center Management 4.8 Dashboard \-- Call Logging 4.5 Call Recording 4.9 Call Tracking \-- 65%Fit Missing features Not enough reviews Feature ratings Call Center Management 4.9 Dashboard \-- Call Logging 4.9 Call Recording 5.0 Call Tracking NA User satisfaction User satisfaction 4.8 User reviews[309](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Ease of use 4.8 Functionality 4.8 Value for money 4.7 Customer support 4.8 User satisfaction 4.6 User reviews[140](https://www.capterra.com/p/164070/UJET/reviews/) Ease of use 4.8 Functionality 4.6 Value for money 4.8 Customer support 4.8 Price starts from Price starts from $25Per User, Per Month - Free version - Free trial Price starts from $80Per Year - Free version - Free trial Best for Best for DialedIn is the scalable, easy-to-operate CCaaS that improves service and reduces expenses at minimum 5-seat inbound, outbound, or blended call centers in every vertical. Best for UJET is ideal for mid-market and enterprise companies that are focused on transforming customer service with a highly reliable cloud architecture and all the benefits of smartphone-era functionality. ## User reviews Pros & cons ANJ Aja Nurse J. Transfer Agent > "I have had a good overall experience with DialedIn because it supports my workflow, keeps calls structured, and..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7106429) SH Sam H. Case worker > "Unlike a traditional landline with a dedicated circuit, VoIP relies on my home network. If my Wi-Fi signal..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7036159) JC James C. Sales rep > "It helps me connect with my customers across the United states it's secure and helps me make money if I need help..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7005888) KB Kieshia B. Customer Service > "the biggest drawback likely boils down to reliability and technical friction. While the interface is easy to..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7107812) JS Jayla S. Licensed health insurance agent > "It has all the features I need to take calls, make outbound calls, and reschedule clients." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7109456) KK Kelsey K. Call rep > "It freezes and i have to have my boss kick me and the script sometimes does not show up making it difficult to..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7106281) AC Angelica C. Licensed agent > "I can keep my leads organized, track my calls, and jot down notes and dispositions very easily." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7116244) KB Kieshia B. Customer Service > "Furthermore, the constant requirement for software updates can feel like more of a chore than a benefit,..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7107812) ND N D. Sales rep > "It is overall positive and allows me to log in in the morning, make calls using the automated dialer, I am also..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6664642) JL JoAnn L. Transfer agent > "That does affect you when you are trying to reach your quota restarting could cost you a few minutes of your day..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7108033) SD Secelia D. Call Center Representative > "The fact that is has a microphones control is built in the application along with volume control makes talking and..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6850366) AC Angelica C. Licensed agent > "The interface looks pretty basic and could use a more modern refresh, but other than that I have no complaints." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7116244) SH Sam H. Case worker > "The high-definition voice quality is a game-changer, making conversations natural and immersive." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7036159) JR Jeremy R. Sales agent > "Sometimes dispos glitch, the call back sometimes doesnt work." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7107897) AS Amanda S. Representative > "I like all the features it offers like a notes section and it allows you to transfer calls easily." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6857308) TM Trent M. Senior Lead Analyst > "When hanging up, there was a delay which often caused a moment of awkwardness between the two parties." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7035922) BM Braulio M. Life Insurance Agent > "I use it for work; I'm a Life Insurance agent and the system allows me to get through a lot more clients to help..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6475799) HC Harrison C. Front Sales > "Only thing would be that sometimes I get disconnected from my account but I'm not sure if it's from the computer..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6851309) JS Jazzmine S. Senior lead analyst > "I love the features and the security of the app the app made sure my customers personal information was secure" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7035946) TC Tiffani C. Activations > "I dont like that, and only a few times, it just random shuts down or reboots and i have to relogin." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6789707) KB Kieshia B. Customer Service > "It makes taking calls a lot easier and transitioning when it comes to transferring jobs." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7107812) AA Amna A. Customer support agent > "The fact that sometimes it would cause the call to drop due to jitters or other issues." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6820448) AC Angelica C. Licensed agent > "I use DialedIn at work and I enjoy that it can do more than any typical dialer." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7116244) KW Kyle W. Benefits Consultant > "The layout itself seemed a little outdated." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7116068) LS Logan S. Salesman > "I love the portability and services that allow great dailer connection." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6825078) OB Olivia B. Sales > "Sometimes the dialer crashes, and won’t let you log in" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6475776) EM Eva M. Inside Sales Agent > "The call quality is impressive too; crystal clear connections make conversations enjoyable. Plus, the integration..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6495694) SW Shay W. Political surveyer > "I feel like the folks might be waiting until they reach me, then they are upset, and usually hang up." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6847245) AG Aaron G. Agent > "I was able to train on it workin a few minutes and start using it right away." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7107124) LF Lennia F. Csr > "I have poor hearing, so sometimes the added devices, headsets can be difficult" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6760517) TC Tiffani C. Activations > "This is the first time ive to use a call app to do my job and its made it a breeze to do my job." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6789707) Kenidra S. Call Center Opener > "Sometimes I couldn't press Shift A or Shift N to disposition calls." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6666635) KB Kieshia B. Customer Service > "It was easy finding what was needed and disposition in calls." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7107812) GN Gerald N. Sales > "Cost per month and the call wait times can get high" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6537656) ND N D. Sales rep > "What I like the most about DialedIn CCaaS is how user friendly it is, and the call back feature with the pop up..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6664642) MM Monica M. Welcome Call Specialist > "Sometimes have to reset app because it sounds scratchy but very rarely." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6705101) JJ James J. Salesman > "That being said it’s a well put together program for company’s to call customers and get business in the door..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6475708) NP Nino P. Call Center Manager > "Sometimes has bugs that take a while to be fixed" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6475729) TM Trent M. Senior Lead Analyst > "This means the dialer was working very well at all times." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7035922) AS Adnan S. industrialist > "Certain microphones don't work very well with their system." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6475860) EM Eva M. Inside Sales Agent > "It really helps streamline workflows, saving time and boosting productivity." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6495694) KC Kaycee C. Lead generator > "I don't like how it goes down often and it glitched a lot ." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6594661) AM Abdulrahman M. Insurance transfer agent > "I like the swift response of the tech team and the shortcut key features to dispose a call" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6534299) TH Tracy H. Call agent > "Sometimes the information doesn't show up properly." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6631211) LS Leanne S. Opener and closer > "This helps make sales higher and businesses grow!!!!!!" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6863386) KR Kaitlyn R. Transfer agent > "We get the same calls back to back sometimes of rude customers acting childish" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6594414) JL JoAnn L. Transfer agent > "I think the most I like about this application is how Very Easy it is to use and the calls come in fast!" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7108033) OM Olga M. Inside Sales Agent > "I found the reporting features to be somewhat limited." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6495707) LG Levita G. Customer rep > "No issues at all also customer service helped" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7107322) AW Andrew W. Telemarketing agent > "Occasionally kicks me out of the dialer at will" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6594413) JD Joshua D. Tool salesman > "Dialed in works very, never crashes and always makes it easy for me to do my job." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6766392) FG Franklin G. Insurance Broker > "I have to disposition before I can accept the call or else it will drop." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6477420) TC Tiffani C. Activations > "Id recommend using it to anyone that needs to make calls for work." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6789707) LJ Lisa J. Insurance agent > "The calls sometimes are slow to come in." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6477388) DJ Destin J. Customer Service > "Helps me with all my work duties and speaking with customers" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6537677) NN Natasha N. Medicare Benefit Advisor > "I don’t like that DNC still come on the dialer." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6475978) CR Cameron R. call center agent > "i like that when i go into available, it puts me right into answering an incoming call" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6486494) LF Lennia F. Csr > "My issues are wth the devices," [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6760517) MM Marcus M. Sales > "I plan on continuing to use dialed in, and I have used other companies in the past, and by far dialed in, has been..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7005766) CA Cory A. Telemarketer > "We had a little bit of trouble setting it up" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6551998) SH Sam H. Case worker > "Its versatility is another huge win." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7036159) Aman K. Researcher > "The software may also experience occasional technical glitches or bugs, which may affect its performance." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___4599060) AS Amanda S. Representative > "I really enjoy this new dialer for our company." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6857308) Aman K. Researcher > "For instance, new users may find it difficult to use due to its steep learning curve." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___4599060) FM Frederick M. Life insurance broker > "It leverages the tools for real time transcriptions and ease of use." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6721870) EV Eric V. Owner/Founder > "The client app was a bit heavy when I first tested the product." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___3324768) [View Reviews](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) JS Jeff S. Customer Service Representative > "Ujet allows us to interact with our guest and host to help them with their concerns." [See full review](https://www.capterra.com/p/164070/UJET/#Capterra___6331642) DJO Daryll Jane O. Customer Service Represenative > "My overall experience with Ujet is life changing due to my previous company was using another tool which is not user friendly as the Ujet." [See full review](https://www.capterra.com/p/164070/UJET/#Capterra___5088816) DB Destiny B. Customer Service Support > "Ujet enables agents, staff members, and specialists to provide quicker and more efficient customer support whether they are working remotely, in the..." [See full review](https://www.capterra.com/p/164070/UJET/#Capterra___6006166) Juan M. Team Leader > "It tends to get stuck sometimes which is understandable in a web based tool. But it shouldn't do that with simple tasks such as looking at lists of..." [See full review](https://www.capterra.com/p/164070/UJET/#Capterra___2103840) JGA Jannice Gwen A. Subject Matter Expert > "The UJET tool also is not that hard to follow as it has options that can easily understood by its users" [See full review](https://www.capterra.com/p/164070/UJET/#Capterra___6323418) MW Mary W. Customer Service Representative > "I make it that size for a reason and having to constantly adjust it back down is frustrating." [See full review](https://www.capterra.com/p/164070/UJET/#Capterra___2249693) LaB Lyka angelic B. customer service support > "I use Ujet for inbound to interact individually with our customers, but you can also use it for outbound calling, and it works perfectly fine." [See full review](https://www.capterra.com/p/164070/UJET/#Capterra___6024434) Carla D. Gerente de sucursal > "Sometimes can get some errors, it gets unstable more than what you would like." [See full review](https://www.capterra.com/p/164070/UJET/#Capterra___2314655) PS Pamela S. Agent > "I've been using Ujet for over 3 years, and it's been a wonderful experience. Because of my tenure, a higher-level department had me add supervisor..." [See full review](https://www.capterra.com/p/164070/UJET/#Capterra___6175470) SH Sharmaine H. Care Representative > "I hate when UJET freezes or changes your status without you knowing." [See full review](https://www.capterra.com/p/164070/UJET/#Capterra___2392848) [View Reviews](https://www.capterra.com/p/164070/UJET/reviews/) ## User interface 4.82 (309) [UJET](https://www.capterra.com/p/164070/UJET/) 4.57 (140) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Tracking 207 Important AI Copilot 150 Important AI Summarization 120 Important DialedIn CCaaS Top features 37/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/29589/CallCenterNOW/#features) UJET 25/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/164070/UJET/#features) ### Recognition No recognitions have been awarded to DialedIn CCaaS No recognitions have been awarded to UJET ### Deployment & support DialedIn CCaaS Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos UJET Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details DialedIn CCaaS - By ChaseData - Located in United States - Founded in 1997 UJET - By UJET - Located in United States - Founded in 2015 ## 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