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DialedIn is the scalable, easy-to-operate CCaaS that improves service and reduces expenses at minimum 5-seat inbound, outbound, or blended call centers in every vertical.
Call center with Omnichannel needs, Multi-location call center, Call center with seasonal needs, Call center with agents working from home, Call centers that are moving or experiencing growth
It is flexible and powerful, allow our organization to design a solution that is meeting all our needs. The reporting out of the box is strong, and they will customize reports as needed.
No call center software can overcome these problems on it's own.
They help me contact the most customers in the fastest and most organized way possible. Mike is absolutely amazing and has helped me customize a product that is perfect for me.
There are surprise failures that catch us off guard sometimes.
If anyone reads this comment. This is the best system out there, also the customer service is outstanding.
Five9 isn't bad, but this has run much smoother. And then spitfire... well, spitfire is just a pain in the cash.
Countless hours of manual work saved (operationally and reporting); better comprehension of Dialer solution across all business users; ability to make decisions and improve on the fly.
There isn't much not to like about this company. I have tried others and it is hard to find a lot of legitimate dislikes.
The tools available help us monitor our call service very efficiently. Creating our top priority an easy task, which is making our customers happy.
The website was very bad for most of the time we used it. They did upgrade it toward the end of our time using them, but it still fell short of other platforms we tested or what we now use.
I love the agent and supervisor portal, and the ease of use. Reporting is very robust as well.
We think ultimately the company and product didn't head in the direction we were lead to expect and deadlines were frequently overstated and missed.
It's easy to use and very intuitive. The call reception and software is a wonderful tool that helps our team complete daily tasks.
They make promises to "escalate" your tickets but then sweep them under the rug and never call you back. So you have to start all over again the next day wasting hours of busy business owners time.
We like how much easier it is to do everything on the computer instead of the phone. Thank you for providing a software solution that is easy to use and makes the process simple and trackable.
The tool set for administering ECS is extremely difficult to navigate. It seems to be built on older technology.
Prioritize real-user-identified key features according to your needs to find your best fit.
DialedIn CCaaS
Top FeaturesContact Center as a Service (CCaaS)
DialedIn CCaaS
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Contact Center as a Service (CCaaS)
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