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DialedIn CCaaS vs Contact Center as a Service (CCaaS): Which is a better fit?

Updated on February 9th, 2025
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Summary
Key features rated by users
Features selected based on 4,058 reviews from Call Center users.
% Fit
Not enough reviews
Feature ratings
Call Center Management
4.8
Chat/Messaging
--
Call Tracking
--
Call Logging
4.5
Call Recording
4.9
% Fit
Missing features
Not enough reviews
Feature ratings
Call Center Management
NA
Chat/Messaging
NA
Call Tracking
NA
Call Logging
4.0
Call Recording
5.0
User satisfaction
4.8
User reviews240
Ease of use
4.8
Functionality
4.7
Value for money
4.7
Customer support
4.8
4.0
User reviews22
Ease of use
3.9
Functionality
3.9
Value for money
3.8
Customer support
4.1
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

DialedIn is the scalable, easy-to-operate CCaaS that improves service and reduces expenses at minimum 5-seat inbound, outbound, or blended call centers in every vertical.

Call center with Omnichannel needs, Multi-location call center, Call center with seasonal needs, Call center with agents working from home, Call centers that are moving or experiencing growth

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
29589
5 screenshots
169024
4 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Tracking
207
Important
Alerts/Escalation
388
Important

DialedIn CCaaS

Top Features
36/41
  • Call Tagging
  • Call Transcription
  • Call Whispering
  • Surveys & Feedback
  • Voice Recognition
  • Activity Tracking
  • Alerts/Escalation
  • API
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Center
  • Callback Scheduling
  • Call Center Management
  • Caller ID
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Management
  • CRM
  • Dashboard
  • Inbound Call Center
  • Interaction Tracking
  • IVR
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Outbound Call Center
  • Performance Management
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Reporting/Analytics
  • Third-Party Integrations
  • Voice Mail
See All features
Hide Call Center Software Features -

Contact Center as a Service (CCaaS)

16/41
Show Call Center Software Features +

DialedIn CCaaS

--

Contact Center as a Service (CCaaS)

--

DialedIn CCaaS
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Contact Center as a Service (CCaaS)
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
DialedIn CCaaS
  • By ChaseData
  • Located in United States
  • Founded in 1997
Contact Center as a Service (CCaaS)
  • By Evolve IP
  • Located in United States
  • Founded in 2011
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