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DialedIn CCaaS vs Alboom CRM: Which is a better fit?

Updated on February 17th, 2025
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Summary
Key features rated by users
Features selected based on 909 reviews from Inside Sales users.
% Fit
Missing features
Not enough reviews
Feature ratings
Call Recording
4.9
Lead Management
4.8
Contact Management
4.8
CRM
4.5
Sales Pipeline Management
NA
% Fit
Missing features
Not enough reviews
Feature ratings
Call Recording
NA
Lead Management
4.7
Contact Management
4.8
CRM
5.0
Sales Pipeline Management
4.8
User satisfaction
4.8
User reviews241
Ease of use
4.8
Functionality
4.7
Value for money
4.7
Customer support
4.8
4.6
User reviews79
Ease of use
4.4
Functionality
4.4
Value for money
4.5
Customer support
4.6
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

DialedIn is the scalable, easy-to-operate CCaaS that improves service and reduces expenses at minimum 5-seat inbound, outbound, or blended call centers in every vertical.

Creative Entrepreneurs, Photographers, Designers and Freelancers.

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
29589
5 screenshots
203004
1 screenshot

DialedIn CCaaS

Top Features
22/34
  • AI/Machine Learning
  • Calendar Management
  • Customizable Fields
  • Deal Management
  • Email Management
  • Email Templates
  • Meeting Management
  • Recommendations
  • Reminders
  • Sales Pipeline Management
  • Task Management
  • Workflow Management
  • Activity Tracking
  • API
  • Auto-Dialer
  • Automatic Call Distribution
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Chat/Messaging
  • Contact Management
  • CRM
  • Dashboard
  • Data Management
  • For Contact Centers
  • Interaction Tracking
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • Multi-Channel Communication
  • Performance Management
  • Reporting & Statistics
  • Third-Party Integrations
See All features
Hide Inside Sales Software Features -

Alboom CRM

18/34
Show Inside Sales Software Features +

DialedIn CCaaS

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Alboom CRM

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DialedIn CCaaS
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Alboom CRM
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
DialedIn CCaaS
  • By ChaseData
  • Located in United States
  • Founded in 1997
Alboom CRM
  • By Alboom
  • Located in Brazil
  • Founded in 2015
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