--- title: "Compare DialedIn CCaaS vs Squaretalk 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare DialedIn CCaaS and Squaretalk based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/29589-219046/CallCenterNOW-vs-Squaretalk-Matrix" page_type: "comparison" language: "en" --- # DialedIn CCaaS vs Squaretalk Features and Cost Comparison Last updated September 16th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: DialedIn CCaaSSquaretalk2/4 selected [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) [Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/)[4.8 (120)](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) [## DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price $25.00/month Value-for-Money 4.7 Functionality 4.7 Ease of Use 4.8 Customer Service 4.8 Reviews Sentiment Based on [335 reviews](#user-reviews) Positive 327 Neutral 5 Negative 3 [## Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/)[4.8 (120)](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) Starting Price $25.00/month Value-for-Money 4.7 Functionality 4.7 Ease of Use 4.8 Customer Service 4.8 Reviews Sentiment Based on [120 reviews](#user-reviews) Positive 119 Neutral 0 Negative 1 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,826 reviews from call center software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 65%Fit Not enough reviews Feature ratings Call Center Management 4.8 Dashboard \-- Call Recording 4.9 Call Logging 4.5 Activity Tracking \-- 81%Fit Not enough reviews Feature ratings Call Center Management 4.6 Dashboard 4.0 Call Recording 4.6 Call Logging 4.8 Activity Tracking 4.4 User satisfaction User satisfaction 4.8 User reviews[335](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.7 Customer support 4.8 User satisfaction 4.8 User reviews[120](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.7 Customer support 4.8 Price starts from Price starts from $25Per User, Per Month - Free version - Free trial Price starts from $25Per User, Per Month - Free version - Free trial Best for Best for DialedIn is the scalable, easy-to-operate CCaaS that improves service and reduces expenses at minimum 5-seat inbound, outbound, or blended call centers in every vertical. Best for Squaretalk’s versatile software suits contact centers of all sizes. It’s perfect for BPOs, customer support units, high-velocity sales teams, telemarketers, insurance or financial institutions, etc. ## User reviews Pros & cons JN Jennifer N. Telemarketer > "It keeps calls moving, provides clear real‑time metrics, and simplifies daily workflow." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7150411) SH Sam H. Case worker > "Unlike a traditional landline with a dedicated circuit, VoIP relies on my home network. If my Wi-Fi signal..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7036159) AC Angelica C. Licensed agent > "I can keep my leads organized, track my calls, and jot down notes and dispositions very easily." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7116244) KB Kieshia B. Customer Service > "the biggest drawback likely boils down to reliability and technical friction. While the interface is easy..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7107812) ANJ Aja Nurse J. Transfer Agent > "I have had a good overall experience with DialedIn because it supports my workflow, keeps calls structured,..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7106429) AC Angelica C. Licensed agent > "The interface looks pretty basic and could use a more modern refresh, but other than that I have no..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7116244) ND N D. Sales rep > "It is overall positive and allows me to log in in the morning, make calls using the automated dialer, I am..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6664642) JN Jennifer N. Telemarketer > "The only downside is that pacing can be inconsistent at times, which affects productivity." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7150411) JC James C. Sales rep > "It helps me connect with my customers across the United states it's secure and helps me make money if I..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7005888) KK Kelsey K. Call rep > "It freezes and i have to have my boss kick me and the script sometimes does not show up making it difficult..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7106281) TP Taliya P. Appointment setter > "It helps us control our customers and weed out the best clients to make sales to." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7122212) KB Kieshia B. Customer Service > "Furthermore, the constant requirement for software updates can feel like more of a chore than a benefit,..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7107812) JS Jayla S. Licensed health insurance agent > "It has all the features I need to take calls, make outbound calls, and reschedule clients." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7109456) JL JoAnn L. Transfer agent > "That does affect you when you are trying to reach your quota restarting could cost you a few minutes of..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7108033) TP Taliya P. Appointment setter > "The navigation of the platform helps and leads to better productivity improvement." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7122212) SR Shanyce R. Call center representative > "Cold calling clients whose data was not up to date." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7153258) AC Angelica C. Licensed agent > "I use DialedIn at work and I enjoy that it can do more than any typical dialer." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7116244) RO Ramses O. Sales Associate > "The system will log me out multiple times." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7153257) SD Secelia D. Call Center Representative > "The fact that is has a microphones control is built in the application along with volume control makes..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6850366) JR Jeremy R. Sales agent > "Sometimes dispos glitch, the call back sometimes doesnt work." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7107897) SH Sam H. Case worker > "The high-definition voice quality is a game-changer, making conversations natural and immersive." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7036159) KW Kyle W. Benefits Consultant > "The layout itself seemed a little outdated." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7116068) AS Amanda S. Representative > "I like all the features it offers like a notes section and it allows you to transfer calls easily." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6857308) TM Trent M. Senior Lead Analyst > "When hanging up, there was a delay which often caused a moment of awkwardness between the two parties." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7035922) EM Eva M. Inside Sales Agent > "The call quality is impressive too; crystal clear connections make conversations enjoyable. Plus, the..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6495694) HC Harrison C. Front Sales > "Only thing would be that sometimes I get disconnected from my account but I'm not sure if it's from the..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6851309) JS Jazzmine S. Senior lead analyst > "I love the features and the security of the app the app made sure my customers personal information was..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7035946) TC Tiffani C. Activations > "I dont like that, and only a few times, it just random shuts down or reboots and i have to relogin." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6789707) KB Kieshia B. Customer Service > "It makes taking calls a lot easier and transitioning when it comes to transferring jobs." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7107812) AA Amna A. Customer support agent > "The fact that sometimes it would cause the call to drop due to jitters or other issues." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6820448) ND N D. Sales rep > "What I like the most about DialedIn CCaaS is how user friendly it is, and the call back feature with the..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6664642) LF Lennia F. Csr > "I have poor hearing, so sometimes the added devices, headsets can be difficult" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6760517) EM Eva M. Inside Sales Agent > "It really helps streamline workflows, saving time and boosting productivity." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6495694) Kenidra S. Call Center Opener > "Sometimes I couldn't press Shift A or Shift N to disposition calls." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6666635) SL Shagontha L. Customer service > "My overall experience has been superb, it’s a great tool to obtain sales in market, gas, and electric" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7107590) GN Gerald N. Sales > "Cost per month and the call wait times can get high" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6537656) AM Abdulrahman M. Insurance transfer agent > "I like the swift response of the tech team and the shortcut key features to dispose a call" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6534299) MM Monica M. Welcome Call Specialist > "Sometimes have to reset app because it sounds scratchy but very rarely." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6705101) BM Braulio M. Life Insurance Agent > "I use it for work; I'm a Life Insurance agent and the system allows me to get through a lot more clients to..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6475799) KC Kaycee C. Lead generator > "I don't like how it goes down often and it glitched a lot ." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6594661) LS Logan S. Salesman > "I love the portability and services that allow great dailer connection." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6825078) TH Tracy H. Call agent > "Sometimes the information doesn't show up properly." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6631211) AG Aaron G. Agent > "I was able to train on it workin a few minutes and start using it right away." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7107124) KR Kaitlyn R. Transfer agent > "We get the same calls back to back sometimes of rude customers acting childish" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6594414) TC Tiffani C. Activations > "This is the first time ive to use a call app to do my job and its made it a breeze to do my job." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6789707) OM Olga M. Inside Sales Agent > "I found the reporting features to be somewhat limited." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6495707) CC Cheri C. Licensed Health insurance Agent > "Its very rare that no matter who you talk to you get the same great service." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7141599) AW Andrew W. Telemarketing agent > "Occasionally kicks me out of the dialer at will" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6594413) EB Eric B. Opener Closer > "Made sales easier!" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7140347) SW Shay W. Political surveyer > "I feel like the folks might be waiting until they reach me, then they are upset, and usually hang up." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6847245) RO Ramses O. Sales Associate > "It’s efficient and fast." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7153257) LF Lennia F. Csr > "My issues are wth the devices," [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6760517) DJ Destin J. Customer Service > "Helps me with all my work duties and speaking with customers" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6537677) CA Cory A. Telemarketer > "We had a little bit of trouble setting it up" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6551998) KB Kieshia B. Customer Service > "It was easy finding what was needed and disposition in calls." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7107812) OB Olivia B. Sales > "Sometimes the dialer crashes, and won’t let you log in" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6475776) FM Frederick M. Life insurance broker > "It leverages the tools for real time transcriptions and ease of use." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6721870) NP Nino P. Call Center Manager > "Sometimes has bugs that take a while to be fixed" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6475729) CC Craig C. Managing Member > "DialedIn has all the new bells and whistles that help with contact rates and stays up to date on the..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6146291) AS Adnan S. industrialist > "Certain microphones don't work very well with their system." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6475860) MD Maranda D. Activations > "It's easy to use and great value." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7139129) FG Franklin G. Insurance Broker > "I have to disposition before I can accept the call or else it will drop." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6477420) SR Shanyce R. Call center representative > "Customer support is always there." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7153258) LJ Lisa J. Insurance agent > "The calls sometimes are slow to come in." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6477388) ED Eileen D. Call rep > "Easy operation and dialog is good." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7165752) NN Natasha N. Medicare Benefit Advisor > "I don’t like that DNC still come on the dialer." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6475978) TM Trent M. Senior Lead Analyst > "This means the dialer was working very well at all times." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7035922) Aman K. Researcher > "The software may also experience occasional technical glitches or bugs, which may affect its performance." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___4599060) RI Ricardo I. Survey Agent > "Overall its a good, straightforward program." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7126352) Aman K. Researcher > "For instance, new users may find it difficult to use due to its steep learning curve." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___4599060) EB Eric B. Opener Closer > "I was able to pick it right up no problem." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7140347) EV Eric V. Owner/Founder > "The client app was a bit heavy when I first tested the product." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___3324768) LS Leanne S. Opener and closer > "This helps make sales higher and businesses grow!!!!!!" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6863386) AC Angelica C. Licensed agent > "The interface looks pretty basic and could use a more modern refresh, but other than that I have no..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7116244) JL JoAnn L. Transfer agent > "I think the most I like about this application is how Very Easy it is to use and the calls come in fast!" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7108033) JN Jennifer N. Telemarketer > "The only downside is that pacing can be inconsistent at times, which affects productivity." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7150411) DR Diana R. Phone interviewer > "The tools to manage the call are well displayed, very practical." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6747877) KB Kieshia B. Customer Service > "Furthermore, the constant requirement for software updates can feel like more of a chore than a benefit,..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7107812) OM Olga M. Inside Sales Agent > "I'm excited to share my thoughts on Dialed In CCaaS. First off, the user-friendly interface really stood..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6495707) Aman K. Researcher > "For instance, new users may find it difficult to use due to its steep learning curve." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___4599060) BM Brandon M. Manager > "The attractiveness is easy on the eyes and makes it easier to navigate efficiently through the app." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6493554) KR Kaitlyn R. Transfer agent > "We get the same calls back to back sometimes of rude customers acting childish" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6594414) AY Andre Y. Insurance agent > "Easy interface to understand and icons were very easy to understand without labels" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6689786) EV Eric V. Owner/Founder > "The client app was a bit heavy when I first tested the product." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___3324768) [View Reviews](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) BM Brajesh M. Developer > "By automating the dialing processes, Squaretalk has significantly improved agent productivity and important mentrics like answer..." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___6717882) KH Kevin H. IT Manager > "The fact you can't run a spam check on more than 30 numbers at a time, leading you to have to check 30, then go to the next 30..." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___7102807) Bharat S. Chief Executing Officer > "The Click-to-Call CRM integration and the advanced call-handling features help us personalize our services and improve retention." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___6630788) VR Verified Reviewer Manager > "We used to struggle with both overstaffing and understaffing, which impacted costs and customer experience." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___7135986) Radhika M. Full Stack Engineer > "The system remains stable and calls are correctly routed from the first ring during busy times." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___7172687) Venkat R. Sales Manager > "The learning curve can be a little challenging for new agents who have never worked with a cloud-based calling system before." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___7187020) Radhika M. Full Stack Engineer > "During our busiest quarter, customer satisfaction scores increased and repeat contact rates decreased." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___7172687) AP Albert P. CEO > "The previous app was a bit aged and needs to be much more user friendly." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___6794997) Venkat R. Sales Manager > "The connection quality was generally stable, so our customer conversations were rarely interrupted." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___7187020) AK Anel K. IT Administrator > "Sometimes we got already spammed numbers." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___6096411) Radhika M. Full Stack Engineer > "Delivery enquiries are handled very effectively by the IVR and queue management." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___7172687) AK Anel K. IT Administrator > "I am not sure if it is Squaretalk or carriers mistake." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___6096411) Paras G. Senior support manager > "Squaretalk was a game changer for us, we shifted from an software which used to charge extra for every feature but squaretalk..." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___7066981) IO Ivanna O. Back Office Manager > "the absence of option calling back to us via mobile app or seeing the missed call" [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___5001897) JP Jitendra P. Product Manager > "One of the best features of the platform has been the infrastructure reliability." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___7168132) BK Bartosz K. Junior Data Engineer > "it is not possible to export selected columns in call history" [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___3926999) VR Verified Reviewer Marketing and Sales specialist > "I'm impressed by Squaretalk's continuous innovation, even implementing a customized feature we requested to optimize workforce..." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___6637272) JV Joaquin V. Marketing Manager > "Something I think they are missing is identifying who is calling from their platform." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___4777987) DG Dejan G. Software Specialist > "Great phone calls quality, very easy for using and administering, as well as custom integrations." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___7047571) SC Sandra C. commercial coordinator > "So far I have no criticism of the system; except for two brief moments when the system failed to convert the call." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___3730878) VR Verified Reviewer Client Engagement > "Compared to other other systems we have used in the past, Squaretalk offers a very wekk-designed UI, with good support from the..." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___6269038) AP Albert P. CEO > "The previous app was a bit aged and needs to be much more user friendly." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___6794997) Vikash M. Marketing officer > "They’ve recently added more self-service options to the portal, which speeds up admin work, and let managers customize their..." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___6476293) VR Verified Reviewer Manager > "We used to struggle with both overstaffing and understaffing, which impacted costs and customer experience." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___7135986) Venkat R. Sales Manager > "As a Sales Manager in the insurance industry, I found Squaretalk to be very easy to use after the initial setup." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___7187020) AK Anel K. IT Administrator > "Sometimes we got already spammed numbers." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___6096411) FV Feri V. IT Manager > "First of all I would like to appreciate our Account Manager \[sensitive content hidden\] , whenever we need help, advice or..." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___6670747) AK Anel K. IT Administrator > "I am not sure if it is Squaretalk or carriers mistake." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___6096411) [View Reviews](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) ## User interface 4.81 (335) [Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/) 4.82 (120) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Tracking 207 Important AI Copilot 150 Important AI Summarization 120 Important DialedIn CCaaS 37/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/29589/CallCenterNOW/#features) Squaretalk Top features 39/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/219046/Squaretalk-Matrix/#features) ### Recognition DialedIn CCaaS is recognized as a top-rated tool in 2 Capterra Shortlist reports Best Value Call Center Software (2025)  Squaretalk is recognized as a top-rated tool in 2 Capterra Shortlist reports ### Deployment & support DialedIn CCaaS Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Squaretalk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details DialedIn CCaaS - By ChaseData - Located in United States - Founded in 1997 Squaretalk - By Squaretalk - Located in Israel - Founded in 2008 ## Popular Comparisons [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.81 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.71 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) $25/month Price $29/month 4.7 Features 4.7 4.8 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/29589-169627/CallCenterNOW-vs-RingOver) [Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/)[4.82 (120)](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) vs [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)[4.78 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) $25/month Price $1.1/month 4.7 Features 4.7 4.8 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/203084-219046/VoIP-ms-vs-Squaretalk-Matrix) [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.81 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) vs [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (395)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) $25/month Price $90/month 4.7 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/29589-76768/CallCenterNOW-vs-Cloud-Predictive-Dialer) [Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/)[4.82 (120)](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) vs [Wildix](https://www.capterra.com/p/218251/Wildix/)[4.69 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) $25/month Price Contact vendor for pricing 4.7 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/218251-219046/Wildix-vs-Squaretalk-Matrix) [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.81 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $25/month Price $15/month 4.7 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/29589-102188/CallCenterNOW-vs-LiveAgent) [Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/)[4.82 (120)](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.60 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) $25/month Price $25/month 4.7 Features 4.5 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/175788-219046/Nextiva-vs-Squaretalk-Matrix) [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.81 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) vs [Readymode](https://www.capterra.com/p/136728/Readymode/)[4.62 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) $25/month Price $239/month 4.7 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/29589-136728/CallCenterNOW-vs-Readymode) [Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/)[4.82 (120)](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.71 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) $25/month Price $29/month 4.7 Features 4.7 4.8 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/169627-219046/RingOver-vs-Squaretalk-Matrix) [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.81 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.60 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) $25/month Price $25/month 4.7 Features 4.5 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/29589-175788/CallCenterNOW-vs-Nextiva) [Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/)[4.82 (120)](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) vs [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[4.64 (14,682)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) $25/month Price $14.99/month 4.7 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/144037-219046/Zoom-Video-Conferencing-vs-Squaretalk-Matrix) [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.81 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) $25/month Price $115/month 4.7 Features 4.4 4.8 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/29589-164283/CallCenterNOW-vs-Zendesk) [Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/)[4.82 (120)](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) vs [3CX](https://www.capterra.com/p/158704/3CX/)[4.39 (468)](https://www.capterra.com/p/158704/3CX/reviews/) $25/month Price $350/year 4.7 Features 4.4 4.8 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/158704-219046/3CX-vs-Squaretalk-Matrix)