# Compare DialedIn CCaaS vs Convoso 2026 | Capterra > Unsure of what to choose? Check Capterra to compare DialedIn CCaaS and Convoso based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/29589-76768/CallCenterNOW-vs-Cloud-Predictive-Dialer --- # DialedIn CCaaS vs Convoso Features and Cost Comparison Last updated May 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: DialedIn CCaaSConvoso2/4 selected [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.8 (321)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.5 (387)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) [## DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.8 (321)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price $25.00/month Value-for-Money 4.7 Functionality 4.7 Ease of Use 4.8 Customer Service 4.8 Reviews Sentiment AJ Based on [321 reviews](#user-reviews) Positive 314 Neutral 4 Negative 3 [## Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.5 (387)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) Starting Price $90.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.6 Customer Service 4.5 Reviews Sentiment JA BR JS Based on [387 reviews](#user-reviews) Positive 352 Neutral 28 Negative 7 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,819 reviews from call center software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 65%Fit Not enough reviews Feature ratings Call Center Management 4.8 Dashboard \-- Call Logging 4.5 Call Recording 4.9 Call Tracking \-- 87%Fit High performer Feature ratings Call Center Management 4.6 Dashboard 5.0 Call Logging 4.6 Call Recording 4.6 Call Tracking 4.6 User satisfaction User satisfaction 4.8 User reviews[321](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.7 Customer support 4.8 User satisfaction 4.5 User reviews[387](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.5 Customer support 4.5 Price starts from Price starts from $25Per User, Per Month - Free version - Free trial Price starts from $90Per User, Per Month - Free version - Free trial Best for Best for DialedIn is the scalable, easy-to-operate CCaaS that improves service and reduces expenses at minimum 5-seat inbound, outbound, or blended call centers in every vertical. Best for Convoso is used by call centers, BPOs, financial services, home services, insurance agencies, lead generation companies, legal firms, real estate agencies, and solar companies. ## User reviews Pros & cons ANJ Aja Nurse J. Transfer Agent > "I have had a good overall experience with DialedIn because it supports my workflow, keeps calls structured, and..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7106429) KB Kieshia B. Customer Service > "the biggest drawback likely boils down to reliability and technical friction. While the interface is easy to..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7107812) JC James C. Sales rep > "It helps me connect with my customers across the United states it's secure and helps me make money if I need help..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7005888) SH Sam H. Case worker > "Unlike a traditional landline with a dedicated circuit, VoIP relies on my home network. If my Wi-Fi signal weakens,..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7036159) JS Jayla S. Licensed health insurance agent > "It has all the features I need to take calls, make outbound calls, and reschedule clients." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7109456) KK Kelsey K. Call rep > "It freezes and i have to have my boss kick me and the script sometimes does not show up making it difficult to..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7106281) AC Angelica C. Licensed agent > "I can keep my leads organized, track my calls, and jot down notes and dispositions very easily." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7116244) KB Kieshia B. Customer Service > "Furthermore, the constant requirement for software updates can feel like more of a chore than a benefit, especially..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7107812) ND N D. Sales rep > "It is overall positive and allows me to log in in the morning, make calls using the automated dialer, I am also..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6664642) JL JoAnn L. Transfer agent > "That does affect you when you are trying to reach your quota restarting could cost you a few minutes of your day..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7108033) SD Secelia D. Call Center Representative > "The fact that is has a microphones control is built in the application along with volume control makes talking and..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6850366) AC Angelica C. Licensed agent > "The interface looks pretty basic and could use a more modern refresh, but other than that I have no complaints." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7116244) TP Taliya P. Appointment setter > "It helps us control our customers and weed out the best clients to make sales to." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7122212) JR Jeremy R. Sales agent > "Sometimes dispos glitch, the call back sometimes doesnt work." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7107897) AS Amanda S. Representative > "I like all the features it offers like a notes section and it allows you to transfer calls easily." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6857308) HC Harrison C. Front Sales > "Only thing would be that sometimes I get disconnected from my account but I'm not sure if it's from the computer or..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6851309) BM Braulio M. Life Insurance Agent > "I use it for work; I'm a Life Insurance agent and the system allows me to get through a lot more clients to help..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6475799) AA Amna A. Customer support agent > "The fact that sometimes it would cause the call to drop due to jitters or other issues." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6820448) KB Kieshia B. Customer Service > "It makes taking calls a lot easier and transitioning when it comes to transferring jobs." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7107812) KW Kyle W. Benefits Consultant > "The layout itself seemed a little outdated." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7116068) TP Taliya P. Appointment setter > "The navigation of the platform helps and leads to better productivity improvement." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7122212) TM Trent M. Senior Lead Analyst > "When hanging up, there was a delay which often caused a moment of awkwardness between the two parties." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7035922) AC Angelica C. Licensed agent > "I use DialedIn at work and I enjoy that it can do more than any typical dialer." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7116244) OB Olivia B. Sales > "Sometimes the dialer crashes, and won’t let you log in" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6475776) SH Sam H. Case worker > "The high-definition voice quality is a game-changer, making conversations natural and immersive." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7036159) SW Shay W. Political surveyer > "I feel like the folks might be waiting until they reach me, then they are upset, and usually hang up." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6847245) SL Shagontha L. Customer service > "My overall experience has been superb, it’s a great tool to obtain sales in market, gas, and electric" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7107590) TC Tiffani C. Activations > "I dont like that, and only a few times, it just random shuts down or reboots and i have to relogin." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6789707) LS Logan S. Salesman > "I love the portability and services that allow great dailer connection." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6825078) LF Lennia F. Csr > "I have poor hearing, so sometimes the added devices, headsets can be difficult" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6760517) EM Eva M. Inside Sales Agent > "The call quality is impressive too; crystal clear connections make conversations enjoyable. Plus, the integration..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6495694) Kenidra S. Call Center Opener > "Sometimes I couldn't press Shift A or Shift N to disposition calls." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6666635) AG Aaron G. Agent > "I was able to train on it workin a few minutes and start using it right away." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7107124) GN Gerald N. Sales > "Cost per month and the call wait times can get high" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6537656) JS Jazzmine S. Senior lead analyst > "I love the features and the security of the app the app made sure my customers personal information was secure" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7035946) MM Monica M. Welcome Call Specialist > "Sometimes have to reset app because it sounds scratchy but very rarely." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6705101) KB Kieshia B. Customer Service > "It was easy finding what was needed and disposition in calls." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7107812) NP Nino P. Call Center Manager > "Sometimes has bugs that take a while to be fixed" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6475729) ND N D. Sales rep > "What I like the most about DialedIn CCaaS is how user friendly it is, and the call back feature with the pop up..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6664642) AS Adnan S. industrialist > "Certain microphones don't work very well with their system." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6475860) JJ James J. Salesman > "That being said it’s a well put together program for company’s to call customers and get business in the door using..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6475708) KC Kaycee C. Lead generator > "I don't like how it goes down often and it glitched a lot ." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6594661) EM Eva M. Inside Sales Agent > "It really helps streamline workflows, saving time and boosting productivity." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6495694) TH Tracy H. Call agent > "Sometimes the information doesn't show up properly." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6631211) AM Abdulrahman M. Insurance transfer agent > "I like the swift response of the tech team and the shortcut key features to dispose a call" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6534299) KR Kaitlyn R. Transfer agent > "We get the same calls back to back sometimes of rude customers acting childish" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6594414) LS Leanne S. Opener and closer > "This helps make sales higher and businesses grow!!!!!!" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6863386) OM Olga M. Inside Sales Agent > "I found the reporting features to be somewhat limited." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6495707) JL JoAnn L. Transfer agent > "I think the most I like about this application is how Very Easy it is to use and the calls come in fast!" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7108033) AW Andrew W. Telemarketing agent > "Occasionally kicks me out of the dialer at will" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6594413) LG Levita G. Customer rep > "No issues at all also customer service helped" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7107322) FG Franklin G. Insurance Broker > "I have to disposition before I can accept the call or else it will drop." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6477420) TC Tiffani C. Activations > "This is the first time ive to use a call app to do my job and its made it a breeze to do my job." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6789707) LJ Lisa J. Insurance agent > "The calls sometimes are slow to come in." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6477388) CC Cheri C. Licensed Health insurance Agent > "Its very rare that no matter who you talk to you get the same great service." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7141599) NN Natasha N. Medicare Benefit Advisor > "I don’t like that DNC still come on the dialer." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6475978) EB Eric B. Opener Closer > "Made sales easier!" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7140347) LF Lennia F. Csr > "My issues are wth the devices," [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6760517) DJ Destin J. Customer Service > "Helps me with all my work duties and speaking with customers" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6537677) CA Cory A. Telemarketer > "We had a little bit of trouble setting it up" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6551998) CR Cameron R. call center agent > "i like that when i go into available, it puts me right into answering an incoming call" [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6486494) Aman K. Researcher > "The software may also experience occasional technical glitches or bugs, which may affect its performance." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___4599060) MM Marcus M. Sales > "I plan on continuing to use dialed in, and I have used other companies in the past, and by far dialed in, has been..." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___7005766) Aman K. Researcher > "For instance, new users may find it difficult to use due to its steep learning curve." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___4599060) AS Amanda S. Representative > "I really enjoy this new dialer for our company." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___6857308) EV Eric V. Owner/Founder > "The client app was a bit heavy when I first tested the product." [See full review](https://www.capterra.com/p/29589/CallCenterNOW/#Capterra___3324768) [View Reviews](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) JA Juan A. Owner Insurance Broker > "It handles high call volume well, provides strong reporting tools, and supports effective campaign management. While..." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7097459) OA Olamide A. Team Leader > "System responsiveness and call quality maybe affected by weak internet connection." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094517) BR Brian R. Assistant > "Using Convoso on a daily basis makes my job much easier, especially with the Caller Log feature, which significantly..." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094598) CP Chris P. Manager > "Sometimes the barge into a call button would not work every time right away like we needed it too, unfortunately" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7052668) JS Jonathan S. Developer > "The reporting tools are helpful for tracking results and making adjustments to campaigns." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7095698) NW Naikeila W. sales > "My scheduled call back keeps vanishing, when I set a call back, for example, for 1:30 p.m. and I must be on a call..." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6665341) SD Samyak D. Data Analyst > "It took us some time to get the configuration exactly where we wanted it, but once it was dialed in, our..." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7096639) MK Magdy K. Dialer Manager > "also it's so sensitive to connection issues here in Egypt but that's also a problem in all the other dialers" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094519) BV Brianna V. Policy conservation > "It helps go through the calls and kept all incoming flow properly and disposition calls and inbound and outbounds" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6866982) DA DAwn A. Insurance Agent > "Locks up on me a couple of times and need to be kicked out by a manager and then log back in. " [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094545) KD Kevin D. Sales agent > "They update the system often to add new features, which is great, though it requires staying on top of changes" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094581) JS Jonathan S. Developer > "There are a lot of settings and features, so it’s not the most beginner-friendly platform." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7095698) VR Verified Reviewer Transfer Agent > "Overall, Convoso helps me stay organized, productive, and consistent throughout my shift — and that’s the part I..." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7137657) ZX Zizhen X. Senior Analyst > "We had issues with dialing but it's hard to get help from them on time." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7095088) CD Carlton D. Operations Mgr > "We’ve seen a dramatic improvement in both contact rates and close rates since moving to ConvoSo." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094752) RG Rahoul G. Director > "Another example, on another incident I asked for RCA on something that was terribaly wrong on Convoso (Global Outage..." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7004967) LJ Lindsey J. Sales Team Lead > "the site is very efficient and offers lots of editing and personalization tools." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094540) JA Juan A. Owner Insurance Broker > "The biggest downside is the learning curve and backend complexity." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7097459) VR Verified Reviewer Transfer Agent > "I also really appreciate how easy it is to access my call recordings directly from the call log." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7137657) JAJ Jann Andrei J. Team Leader > "The least thing I like about Convoso is that whenever we go to coaching or other dispo, the system will..." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6339758) CL Cory L. General Manager and CRM Manager > "I have been using it for 7 Months now and I can honestly say that this is the most comprehensive dialer on the..." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6657468) RG Rahoul G. Director > "My point was to know what went wrong there but eventually I didn't get to know that and we were put on wait for that..." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7004967) VR Verified Reviewer Transfer Agent > "That makes it easy to miss. But overall, Convoso has made my workflow more consistent, productive, and..." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7137657) JB Jordan B. Manager > "Simple settings like configuring company voicemail become overwhelming endeavors that are not easy to remember for..." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6339716) BB Brix B. Sales Manager > "I've tried several dialers in the past and so far convoso has been one of the easiest and nicest looking dialer." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094541) ZX Zizhen X. Senior Analyst > "Their team is hard to collaborate with." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7095088) AK Abdullah K. owner > "very smart dialer and able to see a lot of how the campaigns are running and real time data on what is happening." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6657960) ES Emely S. Verification Department > "Notes can easily be tampered with and or changed and unable to know who did change them" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6659160) VR Verified Reviewer Transfer Agent > "Everything I need is right in front of me, so I’m not wasting time searching through menus or clicking around." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7137657) TH Trystn H. Call Center Rep > "WHILE ON A CALL SOMETIMES THERES AN AUTOMATED ERROR THAT INTURRUPTS THE CURRECT CALL" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6671017) RJ Rogelio J. Vp of Tech > "the initial setup was done for us, we just have to login and start receiving calls, it was simple and easy for the..." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7004825) SV Skylar V. New Client Onboard Specialist > "i also dont like that we can schedule the dialer to call them at different time .." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6343189) MDR Maria Desiree R. marketing manager > "they way they help to solve any problem I have always make sure they get everything you need to be successful." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094741) RG Rahoul G. Director > "It has a problem, should get fixed in sometime automatically." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7004967) ES Eric S. Sales Coach > "Overall the product works well and I am able to complete all my sales and setup future ones for a call back." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7004135) TR Treyton R. Consultant > "The one thing that started to be a big problem is the call wait time" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6500276) KO Keith O. Sales Team Manager > "It allow agents to maximize opportunities." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094546) JB Jordan B. Manager > "The customizations and settings are confusing and difficult to set up." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6339716) SR Steve R. Director of calls > "It Really helped us to scale our call programs with improved contact rates and excellent reporting technology." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6669899) JG Joseph G. Sales Sa > "Sms and email features that are not delivered sometimes." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6340448) BB Brix B. Sales Manager > "As a manager who uses convoso, I had an easier time using it than my previous dialers." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094541) PC Paris C. customer support > "When connecting with insurance agents fail when transferring" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6344682) OA Olamide A. Team Leader > "the ease of access with user friendly interface makes convoso very efficient for everyday operations." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094517) TP Taylor P. Medicare Agent > "It's complicated to make outbound calls when you're already on one." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6342984) CS CHADWICK S. SALES MANAGER > "ITS BEEN FOR THE MOST PART EASY TO USE, HAS SOME ISSUES WITH BUGS, ALOT OF CALLS COME THROUGH THE FILTER IN PLACE..." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7004259) EC Erica C. Broker Agent > "Call metrics are very limited and almost non existent" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6660912) SD Samyak D. Data Analyst > "It’s a serious tool for serious sales teams." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7096639) RG Rahoul G. Director > "Customer Support - I am not happy at all with the customer support." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7004967) CD Carlton D. Operations Mgr > "Scalable for growing teams" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094752) WW William W. Contact Agent > "System shuts down sometimes when and cost me money." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6347062) CD Carlton D. Operations Mgr > "Strong reporting and analytics" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094752) TL Tammi L. Director of Training and Development > "Callbacks not popping up or notifying agents" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6659482) KL Kasey L. Pre-Sales Representative > "It does allow us to contact 100's of people in a day, and 90% of time I don't have to sit and let the line ring and..." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___4799610) BJ BRETT J. SALES MANAGER > "DROPPED CALLS / INTERMITTANT OUTAGE - GETTING KICKED OFF." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6358286) AS Anup S. Dialer Engineer > "The UI is easy to navigate and not complex." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094520) SA Salome A. Customer sale support > "Sometimes my scripts take sometime to load." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6659306) NK Nnanna K. Customer support Agent > "It’s user friendly and very easy to navigate through, and the different features to simplify the experience of..." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6659285) CR Clarisol R. Medicare Insurance Agent > "its pretty much micromanagement on a computer." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6343087) LR Lily R. Senior Intake Specialists > "My favorite feature is the Call Logs, where you can click on a lead ID and view all call history." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___4797297) JM John M. Sales agent > "Sometimes I will run into issues with audio." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6343209) AS Anup S. Dialer Engineer > "The platform is stable, user-friendly, and well supported" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7094520) JN Joshua N. Retention Agent > "we lose out on a lot of productivity due to this" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6405347) VP Viviana P. SALES > "It's easy to be able to take a call and to transfer to another department without any issues." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___7017636) SH Sheinita H. Sales Agent > "It crashes almost daily." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6382117) JR Jessica R. na > "the graphs and trends that the tool provides ease to read and understand, fast for updates." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6663063) CB Chris B. Principal > "Some of the issues we've experienced include the system intermittently stopping dialing, agents getting stuck in the..." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___4645927) KN Kirsti N. Operations Assistant > "It gives us the numbers to make us more effective in all we are working towards." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6346821) JH Jay H. Sales Rep > "Lags when ticketing loads and calls drop if platform connection is not secure." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___4809274) GC Giovanni C. CRM Manager > "Highly customizable, great customer support, consistent and fast speed to lead, great UI" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6802395) GB Gaurav B. NA > "I can't see any area of opportunity for now" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6657215) MP Margaret P. Agent > "I like how easy the dispositions are (You do not need to manually enter dispositions which saves times)." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6676835) HC Hunter C. COO > "More expensive than others" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6339885) IP Idris P. Customer care. > "I like the automated taxt generator, and the noise filter most importantly." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6659326) ZH Zach H. dialer runner > "not many cons but one i will say is with the DIDs its hard to do a mass switch into another ACID list and i wish..." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___5050276) BV Brianna V. Policy conservation > "I really don’t have much complaints besides the least of what I liked but in regards to every I like the call flow" [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6866982) SE Scott E. Agent > "Call wait times can be very long wait times." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___4811719) BC Brittanya C. Sales Representative > "so far as stated its good the call is top tier it also filters answer machine and that's what I love the most." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6673236) TH Tango H. Compliance Officer > "Some recordings were missing and could not be retrieved." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___4826317) EC Emmanuel C. Team Lead > "It’s helped us reach more leads, stay organized, and improve our overall performance." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6801338) CL Cory L. General Manager and CRM Manager > "They are extremely expensive." [See full review](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#Capterra___6657468) [View Reviews](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) ## User interface 4.82 (321) [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) 4.51 (387) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Tracking 207 Important AI Copilot 150 Important AI Summarization 120 Important DialedIn CCaaS Top features 37/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/29589/CallCenterNOW/#features) Convoso 36/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#features) ### Recognition No recognitions have been awarded to DialedIn CCaaS No recognitions have been awarded to Convoso ### Deployment & support DialedIn CCaaS Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Convoso Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details DialedIn CCaaS - By ChaseData - Located in United States - Founded in 1997 Convoso - By Convoso - Located in United States - Founded in 2006 ## Popular Comparisons [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.82 (321)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (868)](https://www.capterra.com/p/169627/RingOver/reviews/) $25/month Price $29/month 4.7 Features 4.6 4.8 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/29589-169627/CallCenterNOW-vs-RingOver) [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (387)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (868)](https://www.capterra.com/p/169627/RingOver/reviews/) $90/month Price $29/month 4.5 Features 4.6 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/76768-169627/Cloud-Predictive-Dialer-vs-RingOver) [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.82 (321)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $25/month Price $15/month 4.7 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/29589-102188/CallCenterNOW-vs-LiveAgent) [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (387)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $90/month Price $15/month 4.5 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/76768-102188/Cloud-Predictive-Dialer-vs-LiveAgent) [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.82 (321)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) vs [Readymode](https://www.capterra.com/p/136728/Readymode/)[4.63 (142)](https://www.capterra.com/p/136728/Readymode/reviews/) $25/month Price $199/month 4.7 Features 4.6 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/29589-136728/CallCenterNOW-vs-Readymode) [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (387)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) vs [Readymode](https://www.capterra.com/p/136728/Readymode/)[4.63 (142)](https://www.capterra.com/p/136728/Readymode/reviews/) $90/month Price $199/month 4.5 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/76768-136728/Cloud-Predictive-Dialer-vs-Readymode) [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.82 (321)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/) $25/month Price $25/month 4.7 Features 4.6 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/29589-175788/CallCenterNOW-vs-Nextiva) [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (387)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $90/month Price $39/month 4.5 Features 4.4 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/76768-164283/Cloud-Predictive-Dialer-vs-Zendesk) [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.82 (321)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $25/month Price $39/month 4.7 Features 4.4 4.8 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/29589-164283/CallCenterNOW-vs-Zendesk) [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (387)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/) $90/month Price $25/month 4.5 Features 4.6 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/76768-175788/Cloud-Predictive-Dialer-vs-Nextiva) [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.82 (321)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) vs [CallHippo](https://www.capterra.com/p/159578/CallHippo/)[4.40 (679)](https://www.capterra.com/p/159578/CallHippo/reviews/) $25/month Price $1/month 4.7 Features 4.3 4.8 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/29589-159578/CallCenterNOW-vs-CallHippo) 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