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SERVTRAC is suited for companies who sell and service equipment and have a mobile workforce that requires real-time access to schedules, equipment history, inventory, customer SLAs and pricing.
Fieldmagic is ideal for anyone looking to streamline their maintenance management. Ideal with 5 or more technicians and when compliance, flexibility & integration with the client's accounting are key.
Positive experience and good educational training for the future of our company. Customer support has been great and willing to help solve any issues that have occurred.
Previously, we would have a lag time of possibly up to a week from call completion to invoicing due to technicians not being able to get back to the shop to drop off paper service tickets.
Overall I feel it is helping us to be a better company and to provide better service to the customer.
I was initially hesitant to go from "carbon copy technology" to high tech tablet technology due to costs involved as well as some hesitancy among a few computer challenged technicians.
It's a very important part of our business. Would highly recommend this product.
Our weather can be hard (below 10 degrees) on the hardware so many times the tech's need to take units indoors at night to avoid slow warmups in the morning.
I have to say that I have been very pleased with SERTVTRAC and have realized many well needed improvements to the operation.
Learning to navigate the SERVTRAC / Windows environment on tablets proved to be challenging for some of our technicians, especially the techs that had little to no experience with computers.
A great platform to carry out all the basics of the service industry with the ability to then tailor the more advanced features to help grow your company and make the bottom line more efficient.
It is sometimes hard to use when mobile coverage is poor. Its not a big problem as most places have Wi-Fi now anyway.
The efficient scheduling, mobile accessibility and coordination, robust asset and inventory management, seamless integration, and brilliant customer support all in one place.
I have been using Field Magic for about 8 months and still cant create reports that I need.
It's an excellent asset for our field service team to improve Field Service Operations with it's great features.
Day to day support is brilliant. Very happy with our interactions with the FM team and our "Customer Success Manager" in particular.
SERVTRAC
Fieldmagic
Top FeaturesSERVTRAC
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Fieldmagic
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