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Small to medium-sized businesses in service or maintenance industries looking for customized solutions built to address the specific needs of their business.
SERVTRAC is suited for companies who sell and service equipment and have a mobile workforce that requires real-time access to schedules, equipment history, inventory, customer SLAs and pricing.
Amazing experience from start to finish. Customer service has been fantastic, communication great.
Web-based rather then app based means sometimes data is lost with a bad connection (Less Paper has added some functionality to minimize the occurrences).
As a owner I love to discuss my decisions and collaborate together as a team and that's what I get with Less Paper. They are on my level when it comes to wanting the software to be a perfect.
Once our crews were released by the investor owned utilities we turned them loose on the private work.
To say this is a perfect system is not hyperbole. Sensitive content hidden] and his team do a great job tailoring this system to you specific needs.
The only negative I have ran into with this software is when the software is getting worked on, it causes issues for the users.
Every time I need help, I get it. If I need support in the office, he is happy to come down and help us with our many questions.
It was tough to get a feel for the software when there was no demo available.
Positive experience and good educational training for the future of our company. Customer support has been great and willing to help solve any issues that have occurred.
Previously, we would have a lag time of possibly up to a week from call completion to invoicing due to technicians not being able to get back to the shop to drop off paper service tickets.
Overall I feel it is helping us to be a better company and to provide better service to the customer.
I was initially hesitant to go from "carbon copy technology" to high tech tablet technology due to costs involved as well as some hesitancy among a few computer challenged technicians.
It's a very important part of our business. Would highly recommend this product.
Our weather can be hard (below 10 degrees) on the hardware so many times the tech's need to take units indoors at night to avoid slow warmups in the morning.
I have to say that I have been very pleased with SERTVTRAC and have realized many well needed improvements to the operation.
Learning to navigate the SERVTRAC / Windows environment on tablets proved to be challenging for some of our technicians, especially the techs that had little to no experience with computers.
Less Paper
Top FeaturesSERVTRAC
Less Paper
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SERVTRAC
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