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SERVTRAC is suited for companies who sell and service equipment and have a mobile workforce that requires real-time access to schedules, equipment history, inventory, customer SLAs and pricing.
Industries: tradespeople; construction; plumbing; roofing; electricians; building maintenance; cleaning; drainage; facilities management; gardening; handyman; HVAC; locksmiths; pest control; etc.
Positive experience and good educational training for the future of our company. Customer support has been great and willing to help solve any issues that have occurred.
Previously, we would have a lag time of possibly up to a week from call completion to invoicing due to technicians not being able to get back to the shop to drop off paper service tickets.
Overall I feel it is helping us to be a better company and to provide better service to the customer.
I was initially hesitant to go from "carbon copy technology" to high tech tablet technology due to costs involved as well as some hesitancy among a few computer challenged technicians.
It's a very important part of our business. Would highly recommend this product.
Our weather can be hard (below 10 degrees) on the hardware so many times the tech's need to take units indoors at night to avoid slow warmups in the morning.
I have to say that I have been very pleased with SERTVTRAC and have realized many well needed improvements to the operation.
Learning to navigate the SERVTRAC / Windows environment on tablets proved to be challenging for some of our technicians, especially the techs that had little to no experience with computers.
Over all it was a good experience and would recommend for anyone who has a large team that they need to manage. Especially in the marketing/communications field.
It was hard to get into the habit of checking in with Workforce to keep it up-to-date.
Very happy and impressed, this has removed a lot of stress from planning.
This is difficult when trying to compare time-keeping clocks with tasks.
Tracking workloads and assigning work to field workers is great. Real-time updating on task lists is perfect for staying on target.
I don't like that you can only review 2 weeks at a time without saving it, and that when I leave the page, the clock-in views jump back to the most recent day.
Absolutely amazing will be looking to use this software when i set up my own buisness.
Not being able to capture PO at any stage except on Job.
SERVTRAC
Workever
Top FeaturesSERVTRAC
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Workever
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