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1: Small to medium sized businesses: a: Technology companies b: Authors & book publishers c: SEO companies d: Event marketers PR & Marketing firms Press release writers
ESilent Partner has an amazing support team, super reactive, doing the best to be sure your question is answered VERY quickly.
That may sound silly but if you have ever used a software that update every month or even more frequently it's a pain.
As of yet, my experience has been a good one, whenever I need help, I do ticket in the forum and [SENSITIVE CONTENT] is always quick to answer me. She is amazing to work with.
Only cons are when I make an error by mistake.
The feature set is terrific. The ability to assign and manage tasks and the project setup is wonderful.
The accounting integration was so painful that honestly the only reason we still have ESP is because I don't think we could put our accounting team through another migration.
The ability to write SQL reports in order to get the information that is required to provide insightful analysis. The customer service/support is outstanding.
Many times I see people struggle with forcing a software product to do things their way. Let go, let the software guide you.
Customer service is always super quick to respond when I've had issues or questions which I really appreciate. Overall, it is a great service for a great price point.
There seem to be slightly more topic restrictions for releases which can be frustrating for clients.
The best part is that the reach is so much better than we can do on our own. The software is easy to use and very intuitive.
It is costly and not all the medium or large businesses can be able to afford the prices.
Easy to use, reasonable price, good customer service when I needed help. Reached the specific demographics I wanted to reach.
The UI is ugly and outdated. The reporting is not robust at all.
Functionality and layout was good, ease of use and customer support were also helpful.
The process of distribution was a little difficult to learn at first.
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