NextGen Office vs TotalMD: Which is a better fit?

The system is user friendly and very comprehensive. We are in the implementation stages and these conference has been very helpful in knowing how we need to set up our system.

Nothing in particular, we haven't had any issues. We did try to link it to our billing and scheduling system and were unable do that so that would be a negative.

I love the improvements they're making in the new versions. Their support team is also MUCH improved - their knowledgebase is super easy to navigate and very informative.

We were unable to do paperless files because the software was limited on where we could put information. I needed to keep both paper files and do my notes online in nextgen.

So easy to use we are glad to see so much improvement we are seeing some of the reporting tht is getting better.

They acknowledged that I did notify the company but I notified the "wrong" department.

The difference between that system and HealthFusion is night and day. The ease of use, simplicity, and speed are amazing.

Tina T

Office Manager

Constantly have to go from keyboard to clicking with the mouse instead of just clicking the "enter" key. May seem trivial but it does interrupt the stream of things.

Ease of use of the software product and superior tech support. Whenever I have a question, someone is always available to help me resolve my issues.

There are 3 levels of service/features/prices. We had a catastrophic failure of our previous practice management system and had to quickly choose software to meet our needs.

I have to say that TotalMD has been the best and easiest by far, who would have known that an affordable system would be the best. I started with the basic and just upgraded to the Avanced version.

My last program was discontinued and I was panicking because of my lack of knowledge of computers.

Super friendly and helpful. Support is always easy to get ahold of, If I have ever had any issues they have been able to find a solution quickly.

That was the biggest factor of frustration for my staff. It was all too time consuming when they needed to answer patient questions about payments, etc.

A very feature rich program for an affordable price. They also have fantastic customer service and support that is completely US based.

The reports are not very good and when we set up, we had alot of problems that had to be dealt with during our training period, consequently our training was a little poor.