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Mental Health Professionals in private or group practices - Therapists, Counselors(LPC, LCPC, LPCC, LMHC, LMFT, NCC), Psychiatrists, Psychologists, Social Workers(LCSW), Coaches and more.
An EHR/EMR solution designed for small practices with 1-10 physicians. NextGen EHR offers integrated workflow benefits from 50-plus years of clinical experience and more than 150,000 providers.
I can send appointment reminders, enter notes, send claims, and manage my personal calendar with ease. I also have a great appreciation for my rep. I only ever talk or email him and he is a gem.
The biggest challenge that I face with this tool is the lack of reporting. There are a few reports that are readily available, but sorting and information available is limited.
I love this software because it ease takes less time for training new employees, does a fantastic job of client interaction, i.e. client portal capabilities, and chart organization.
In all honesty, I cannot think of any negative features of the software. If I'm having trouble with anything its only because I haven't referenced the help menus, which always answer my questions.
The customer service is phenomenal and responsive. I love that the developers are open to hearing suggestions/wishes and consistently improving their product to meet user requests.
Initial setup of insurance billing, and all the billing software is difficult to understand. Difficult to bill insurance.
It is intuitive and easy, comprehensive, great customer service, fair price, constantly improving and clients love it.
Things like, crisis, client contact, groups, case management, peer support specialists, and prescribers, are no billable due to the documents that are tied to invoices/ claims.
The system is user friendly and very comprehensive. We are in the implementation stages and these conference has been very helpful in knowing how we need to set up our system.
Nothing in particular, we haven't had any issues. We did try to link it to our billing and scheduling system and were unable do that so that would be a negative.
I love the improvements they're making in the new versions. Their support team is also MUCH improved - their knowledgebase is super easy to navigate and very informative.
We were unable to do paperless files because the software was limited on where we could put information. I needed to keep both paper files and do my notes online in nextgen.
So easy to use we are glad to see so much improvement we are seeing some of the reporting tht is getting better.
They acknowledged that I did notify the company but I notified the "wrong" department.
The difference between that system and HealthFusion is night and day. The ease of use, simplicity, and speed are amazing.
Constantly have to go from keyboard to clicking with the mouse instead of just clicking the "enter" key. May seem trivial but it does interrupt the stream of things.
Jennifer: Hi, my name is Jennifer. I'm a licensed mental health counselor and private practice owner. I give council.com a five out of five. For more reviews like this, please click below. So before council.com in private practice, I researched a lot of different electronic health records and didn't use a different one in private practice in community mental health. I used a program called Avatar, which was a really large electronic health record system that wasn't really super user friendly. It was more designed for a really, really large agency and had much more kind of capacity and functionality than I needed in a small private practice setting. So in doing different research and kind of looking at simple practice, I looked at therapy notes, did a lot of things to kind of figure out which one had the most amount of functional applications that I was looking for. And so I kind of settled on Council was the best fit for my needs. So I chose council.com because it seemed to be the most user friendly. It had a lot of features that really worked for a private practice. I started as a group or as a solo practice and now I switched to a group practice and it's kind of implementation and utilization in both the solo and group practice really worked. I really liked the calendar integration as well as the scheduling and reminders for clients, making sure that they wouldn't miss sessions. And then recently, I've integrated all of my intake paperwork into their electronic format, so that clients can just fill out everything electronically. When it comes to documentation and billing and kind of accounting, it's really easy to stay on top of. It also has pretty handy kind of graphs and charts when it comes to finances, number of sessions, it kind of keeps track of a lot of things for you so that you can get a really good snapshot of kind of how your business and practice is doing. Not only in the moment, but over the course of the year, over the course of the last three years. So I really like that. I also can use it on my phone or my tablet or computer. And then recently, I've switched to becoming a group practice and I've been able to really easily train the staff that I work with now. So it's been really easy to teach, very easy to learn and it kind of... It's just really quite functional. So it's worked out pretty well. So in getting started with Council, it really was just a matter of kind of learning the system, which was pretty easy to do. It was just a matter of putting in clients, putting in some data. It works when you're really kind of small practice and small business and it's been easy to integrate into a larger practice where I have much more clients, I have staff now. It even has the option of having administrative staff to be able to utilize the system. So it was really just a matter of learning how the system works. They also have a really great customer service kind of aspect. I have someone who's kind of designed or who's assigned to working with me directly and so anytime I have a question of, "How do I fix this setting or can it work this way? Or how do I put in this form?" They have answered immediately, really within the same day, if not within the same hour. So having really an accessible kind of customer service person that I can directly reach out to, which I've done a bunch of times throughout the years has been really helpful. So that was a big part of the process and kind of just learning about the system and now it's just really quite easy to use. So it was a quick learning process. So and anyone considering using council.com, my first recommendation would be to do the trial period. You can try it out, I believe it's for 30 days for free, and you can really get an idea of what it's like to use the system and whether or not it's applications really match kind of your needs. So that I think would be the best kind of first step in really just figuring out whether or not that system kind of would work for your practice. So that would be my recommendation.
Jacque P.: Hi, I'm Jacque, and I'm a medical billing manager for a private medical practice and I give NextGen Healthcare three out of five star rating. We use NextGen Healthcare to do billing for our private practice. With three practitioners, it makes it easy to bill in one set area for all three of them at the same time, to send out claims and get the return EOBs to post to the remits. What I like best about NextGen Healthcare is the fact that it's super simple to use. When training new workers, they catch on easily because it's a very simple format that is laid out perfectly for anybody to just data input and send your claims off to get a return profit. I would have to say what I like least about NextGen Healthcare is the fact that when we need help, it seems to be very hard to get ahold of somebody. We do have a rep, but they have several people that I need to contact and it seems like I'm just being pushed off from one person to the next and when I do speak to somebody about a specific issue, it seems like if they're not very knowledgeable in that field, even though they would be IT, or my rep to get prices quoted, or have a technological issue that needs solved, it just seems very hard to get any issues resolved whatsoever. As well as the price that we were first told, it seemed to change very much throughout our contract, and we just constantly seem to have issues, especially with communication with NextGen Healthcare, unfortunately,
CounSol.com
NextGen Office
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