# Compare NextGen Office vs Mend 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare NextGen Office and Mend based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/31268-165634/NextGen-Ambulatory-EHR-vs-Mend-App

---

# NextGen Office vs Mend Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

NextGen OfficeMend2/4 selected

[NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[4.0 (1,278)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/)

[Mend](https://www.capterra.com/p/165634/Mend-App/)[4.6 (920)](https://www.capterra.com/p/165634/Mend-App/reviews/)

[## NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[4.0 (1,278)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/)

Starting Price

$300.00

Value-for-Money

3.7

Functionality

3.9

Ease of Use

3.9

Customer Service

4

Reviews Sentiment

Based on [1,278 reviews](#user-reviews)

Positive

1,014

Neutral

147

Negative

117

[## Mend](https://www.capterra.com/p/165634/Mend-App/)[4.6 (920)](https://www.capterra.com/p/165634/Mend-App/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.5

Functionality

4.5

Ease of Use

4.6

Customer Service

4.6

Reviews Sentiment

AH

JP

JR

Based on [920 reviews](#user-reviews)

Positive

843

Neutral

47

Negative

30

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 1,846 reviews from medical scheduling software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

77%Fit

Feature ratings

HIPAA Compliant

4.5

Charting

3.8

Appointment Scheduling

4.3

Patient Records Management

4.0

Appointment Management

4.4

83%Fit

High performer

Feature ratings

HIPAA Compliant

4.8

Charting

4.7

Appointment Scheduling

4.8

Patient Records Management

4.4

Appointment Management

4.8

User satisfaction

User satisfaction

4.0

User reviews[1,278](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/)

Ease of use

3.9

Functionality

3.9

Value for money

3.7

Customer support

4.0

User satisfaction

4.6

User reviews[920](https://www.capterra.com/p/165634/Mend-App/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.5

Customer support

4.6

Price starts from

Price starts from

$300Not provided by vendor

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

An EHR/EMR solution designed for healthcare providers, medical billing companies, specialty practices, ambulatory practices, and telehealth providers.

Best for

We specialize in medium to large healthcare organizations of 20 or more providers.

## User reviews

Pros & cons

OE

Omid E.

President

> "NGO's usability and enterprise-level management of multiple practices for our billing company has allowed us..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6862908)

OE

Omid E.

President

> "Faxes have been a struggle for many as there seems to be limited to no accountability for the NGO faxing..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6862908)

SD

Shacria D.

Medical records clerk

> "Filing features were very simple and it had a lot of features that help with separating documents while they..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6806622)

Steve B.

Owner doctor

> "The software had a horrible easy to use. When I logged on before the official training I could not figure out..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___7098053)

OE

Omid E.

President

> "It works well for those who have invested time in developing custom forms, blueprints, care plans, etc. If..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6862908)

OE

Omid E.

President

> "It is very difficult to explain to key stakeholders for us that NGO support just said it is a problem with..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6862908)

CJ

Crystal J.

Claims Service Specialist

> "Next Gen does amazing with automatically pulling up my claims from our customers entering their information..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6531405)

TR

Tracy R.

Office Manager

> "It makes it difficult for the staff and the doctor to enter what they need to in a timely fashion."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___7011640)

Steve B.

Owner doctor

> "The software was highly customizable to fit with my practice. "

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___7098053)

NM

Nicholas M.

Physician

> "The desktop is unbelievably slow and offers no advantage over any of its competitors."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#SoftwareAdvice___6809048)

SP

Sarojben P.

Caregiver

> "NextGen Office is a useful platform to manage patient information with various templates / customizable..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6406639)

Steve B.

Owner doctor

> "It was much more expensive than we were originally lead to believe. "

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___7098053)

DT

Diana T.

Clinical Office Manager

> "My overall experience it was great when it came to a corporation status, meaning larger practices combine."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___7084660)

BB

Beth B.

Owner operator

> "The program likely cost our company thousands of dollars plus it was quite expensive to have just two..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6807115)

LM

Lloyd M.

President

> "telemed solution that can be used on any device, anywhere."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6868734)

NM

Nicholas M.

Physician

> "Using this may adversely affect employee morale."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#SoftwareAdvice___6809048)

JB

Jazel B.

Pharmacist

> "We like how it is customizable for our small practice."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6855334)

NM

Nicholas M.

Physician

> "It is slow, inconvenient and your staff will not like it."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#SoftwareAdvice___6809048)

NM

Nicholas M.

Physician

> "The mobile app is at least not substandard."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#SoftwareAdvice___6809048)

HB

Hope B.

Director of Operations

> "The cost of the product(s) feels excessive."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6868898)

CD

Cooper D.

Office Manager

> "The layout is crisp and clean which allows for a smooth day of charting!"

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6509939)

MB

Michael B.

dermtologist

> "Poor fit for dermatology. "

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6716224)

BB

Beth B.

Owner operator

> "The actual patient encounter portion was fairly user-friendly."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6807115)

SW

Sally W.

Owner

> "Zero customer service. "

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#SoftwareAdvice___6858202)

LM

Lloyd M.

President

> "The program is easy to use, intuitive and very fast to document a patient encounter."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6868734)

CR

Constanze R.

Owner

> "A month later when I had more questions the rep said we had used up all of our hours."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#SoftwareAdvice___6720019)

NB

Nicholle B.

Office Administrator

> "We are much happier now that \[sensitive content hidden\] has taken over the account."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6869418)

JA

Justin A.

DME Coordinator

> "Its been buggy lately, and the server has not been sable causing slow downs, but its something that can be..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4995801)

OE

Omid E.

President

> "Like all, there are some exceptional people in each department that make it worth it."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6862908)

VR

Verified Reviewer

Owner

> "Been with this EMR for over 5 years and it seems to get worse every year. When you point out problems they..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#GetApp___6146524)

GM

Gina M.

Owner

> "Perfect for small businesses looking for platform"

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6493252)

Heather T.

Administrative Medical Assistant

> "It's really not the best for a small practice."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6470000)

SB

Sunaina B.

Director of Operations

> "Overall it's a great software, when I don't understand something I can always contact their desk support team."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6700822)

VR

Verified Reviewer

Owner

> "Recurrent multiple mistakes by billing side (revenue cycle), very poor communication. "

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#GetApp___6146524)

Omar A.

IT Manager

> "What is most prominent is a User friendly design focused on registering the patient and updating his status."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4805285)

DN

Diana N.

Practice Manager

> "We walked away from the company after 10 years because of their unreasonable negotiation with dropping the RCM..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4931330)

AV

Ansh V.

Digital marketing Executive

> "NextGen Office is a cloud-based office productivity suite that includes tools for word processing, spreadsheet..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4374853)

VR

Verified Reviewer

Project Manager

> "The only downside I've encountered is related to system upgrades or maintenance performed over weekends."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___5076794)

SA

Sami A.

Reviewer - Auditor

> "This could include features like smart lighting and temperature controls, flexible and collaborative..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4589689)

AB

Angela B.

Manager

> "The review of systems that we ask questions are not very customizable."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6220654)

PP

Patti P.

Controller

> "The report features were nice in that you can save and share the reports amongst other users."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6049713)

AA

Abdelrahman A.

accontant

> "sometimes it was difficult to deal with slow customer service"

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4723431)

KA

Kim A.

administrator

> "Account manager always keeps me advise"

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6865358)

VR

Verified Reviewer

Insurance Verification Specialist

> "I also feel like its slower than the other EMRs out there."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6230174)

NB

Nicholle B.

Office Administrator

> "My account representatives have been great!"

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6869418)

BB

Bernard B.

Company Director

> "NextGen Office may not be suitable for smaller practices or solo practitioners."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4594646)

OE

Omid E.

President

> "EHR-wise is great. "

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6862908)

BB

Bernard B.

Company Director

> "Additionally, the software may be too pricey for some smaller practices."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4594646)

DN

Debbie N.

Manager

> "The integration of appointment scheduling, billing, and other features help reduce administrative tasks and..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4551122)

BB

Bernard B.

Company Director

> "Some of the features may be overwhelming, and the learning curve can be steep."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4594646)

SW

Sally W.

Owner

> "The platform is easy to use and the product used to be good."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#SoftwareAdvice___6858202)

MJ

Mikala J.

Medical insurance

> "Sometimes lagged and didn’t have updated thing I have seen"

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___3774800)

NB

NATALIE B.

MA

> "EASY TO NAVOGATE IN NEXTGEN, ONE OF MY FAVORITE SYSTEMS."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6572017)

TG

Terry G.

Practice Manager

> "Setting up reports was difficult and required special privileges"

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___3503342)

VR

Verified Reviewer

Project Manager

> "Like any EHR system, it has its advantages and disadvantages, but I find that NextGen Office strikes a good..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___5076794)

AW

Anna W.

CFO

> "The company does not provide quick customer service."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4315941)

JA

Justin A.

DME Coordinator

> "The Practice Management features are great, we have 2 locations and you can see both schedules with ease. "

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4995801)

AW

Anna W.

CFO

> "They will not integrate with any other software."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4315941)

VS

Vishal S.

Business Associate

> "The product is really user friendly takes only few days to understand the interface, it's not at all..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4774096)

Kiara B.

Independent

> "The only thing that I least like about the software is the communication on scheduling and communication..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___2133969)

DN

Debbie N.

Manager

> "The appointment scheduling feature helps reduce wait times and improve patient satisfaction by streamlining..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4551122)

VR

Verified Reviewer

Medical Billing Manager

> "I feel like every time I have an issue no one knows how to answer it and just passes me off to the next person."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___2844483)

CD

Cooper D.

Office Manager

> "NextGen is very easy to learn and use with little to no growing pains."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6509939)

JF

Jessica F.

Physical Therapist

> "This scheduling system did not connect to our documentation system. Because of the disconnect we would have..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___2507986)

DN

Debbie N.

Manager

> "It also integrates with other healthcare technologies, allowing for seamless workflow and improved patient..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4551122)

AB

Amanda B.

vpm director

> "I do not like the note field. "

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___3102171)

NAR

Nunurai Agnes R.

Carer

> "The company produce and sells electronic health records thereby improving technology and standards of living..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___3594289)

AR

Ashliegh R.

A&D Counselor

> "My understanding from other users at the clinic was that it was "GREAT" for the medical department, but the..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___2264100)

VR

Verified Reviewer

Account management

> "Yes, the product was very easy to use and was integrated with operations"

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4776085)

VR

Verified Reviewer

Medical Billing Manager

> "The customer service was NOT great."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___2844483)

SA

Sami A.

Reviewer - Auditor

> "This could refer to the next generation of office productivity software, such as Microsoft Office or Google..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4589689)

KZ

Kevin Z.

DPM

> "Next gen is so wrong. If you are going to make it difficult to set up, maybe have employees trained how to..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#SoftwareAdvice___2130927)

TS

Tracy S.

Nurse Practitioner

> "I like the custom forms, knowledge database, and templates."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4672010)

Isaiah N.

CEO

> "I dislike the fact that they don't have a bigger stack in the hospital industry of healthcare."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___2315969)

KD

Kelsey D.

Customer service representative

> "It’s easy to use and your able to reset it as fast tosay"

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6136794)

Tina C.

Office Manager

> "It's not streamlined or user friendly as the demo's show and through training."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___2648612)

AC

Amy C.

Outreach Worker

> "It makes medical documentation streamlined and simple"

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4207290)

CG

Christine G.

MD

> "Often times, had to call customer support and they were always hard to get a hold of."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___2407823)

BB

Bernard B.

Company Director

> "The software's reporting tools also gave me insights that I found to be quite valuable."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4594646)

HP

Heather P.

Practice Manager

> "I would rather use Nextgen than the software Amazing Charts we use now. "

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___2214596)

[View Reviews](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/)

AH

Alexandra H.

Patient

> "Mend is a wonderful online method to attend medical appointments for those who lack transportation, are out of..."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6766481)

JEC

J. Emily C.

Patient - I do not work here and am not sure why I'm being asked to create an employee profile

> "The slightly more noticeable (than in other video calling software) lag in transference of sound which,..."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6569722)

JP

Jaden P.

Direct Support Personnel

> "Convenience Steady Connection- presented no problems accessing the system."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___7112648)

AR

Angela R.

patient

> "Could be user error but it doesn't connect correctly for me in microsoft edge so I have to connect using..."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6773709)

JR

Jonathan R.

Artist

> "was amazing and she helped me turn my life around from being impulsive, risk taking, depressive, moody, and..."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6271255)

ES

Ellesse S.

Transportation Services

> "Also, poor video quality - made it slightly uncomfortable not being able to see myself on the screen, as well..."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6260894)

PW

Patricia W.

CEO

> "My experience has been from a patient's point of view and applies to the internet quality and the physicians'..."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6348469)

DS

Derek S.

XxxxxxxxxX

> "Sometimes its not easy speaking with the newer employees that answer the phones to shedule new appointments, i..."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6552976)

AL

ABIGAIL L.

I dont know

> "Great doctor gave me a six month refill for my antidepressant to get me through while i transfer clinics"

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6679098)

AC

Admir C.

Driver

> "Sometimes the bars would go from full green to two red and even one red so it worried me that there will be..."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6519516)

CG

Carrie G.

Operations Manager and Field Crew Leader

> "I have multiple doctors appoints every week and really appreciate the text message notifications multiple days..."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___4751166)

NB

Nicoletta B.

Hospitality Assistant

> "The connection bars making you think the videocall won’t work when it ends up working."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6751514)

EB

Elizabeth B.

Teacher

> "I was able to make a quick appointment to request a prescription refill, right from home, after work."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6670345)

JD

Jacob D.

Food runner

> "Full-screen in landscape mode didn't work properly, through the web page on chrome"

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6691397)

SC

Susan C.

Assistant Chair of Biosciences

> "It was a great alternative to have a video appointment today so I could get started on my medical regimen."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6649836)

LC

LYNN C.

CEO Owner

> "So my biggest complaint is I don't know what the hell this was for except a yearly checkup, I have no idea..."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6262579)

CR

Christi R.

Deli clerk

> "I am so so so so need and to know that there is a group that has my back is an espresso positive and..."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6509642)

LM

Lorin M.

BIM technician

> "Regestration took a while and figuring out the camera and mic access was tricky."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6425147)

MD

Michael D.

Manager

> "Good pre test for connection and audio/visual and the reminders were nice"

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6582919)

SG

Shane G.

None

> "Small images on screen may impair nonverbal communication."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6754497)

KM

Kathleen M.

I write novels and still hope one day someone will read them.

> "She prescribes mood medication I've been taking for decades and has counseled me through an extraordinarily..."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6475949)

IS

Ian S.

COO

> "Software was a little clunky, I couldn't swap camera inputs easily."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6598483)

AC

Admir C.

Driver

> "It was great this time around. Once I had an audio issue because someone called in the middle of my session...."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6519516)

SM

Shawna M.

None

> "I dont like the video at beginning where it repeats same info."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6564026)

AG

Ashley G.

Server

> "The provider dr.potter was so caring and supportive made sure I got seen and her nurse personally called me to..."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6620504)

JN

Jeremy N.

Engineering Manager

> "Sometimes I lose the invitation in my email."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6535273)

GB

Gerard B.

Attorney

> "I am finding her to be an excellent practitioner and I am very grateful for her approach to my medication..."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6454780)

TL

Tammy L.

Librarian

> "Sometimes scheduling time can be hard."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6539790)

RM

Roxanna M.

Residential assistant

> "Thank goodness for this being mental health is needed but not every mother wants to bring all there children..."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6585183)

JR

Jennifer R.

Cleaning, painting, hanywork

> "so i wasnt able to make eye contact and talk to my counselor."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6316771)

JEC

J. Emily C.

Patient - I do not work here and am not sure why I'm being asked to create an employee profile

> "So glad someone figured out a way to make this type of technology be HIPAA compliant."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6569722)

CC

Catherine C.

Not working

> "Please note that the review was the most unsatisfactory part as there was no way to skip certain required..."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___5073048)

KL

Kayla L.

Patient

> "She was also very informative about test that I should get for some of my medical issues."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6464040)

CW

Christina W.

Clinical Manager

> "The screen was tiny for my face."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6376622)

CL

Cheryl L.

Teacher

> "The convenience and simplicity of the appointment"

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6775892)

RB

Rhonda B.

Human Resource Specialist

> "I worry about not being able to connect."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6681998)

AF

Alec F.

Line Cook

> "I feel like it's a good thing for people who don't need to or cannot make a hospital visit."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6748777)

TD

Toby D.

Na

> "The call quality isn't always the best..."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6541004)

LP

Lezlyn P.

Executive Relationship Coach

> "I love my overall experience with \[sensitive content hidden\] and the one that does my appointments sheeting up."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6427050)

IS

Ian S.

COO

> "I tried to book an in-person, wait was one hour."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6598483)

DC

Devi C.

Administration

> "The personal care, attentiveness, and easy access to medical care in a timely manner"

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6593556)

JR

Jennifer R.

Cleaning, painting, hanywork

> "I couldnt hear very well i had to hold the phone to my ear"

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6316771)

SS

Stan S.

Business Consultant

> "The ease and convenience of having the session from my home computer."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6660252)

SD

Scott D.

designer

> "Image for a third attendee was dark, therefore not a consistent image quality."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6202907)

JG

Joseph G.

Variety Content Creator

> "The ability to take care of appointments remotely helps free up a ton of time for me to get other things done."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6071176)

GB

Gerard B.

Attorney

> "I don't even know how I would or could improve this service at present."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6454780)

TF

Tavia F.

None

> "The intake person and the doctor were both consummate professionals, thorough and clear while also being..."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6501445)

MLP

Mary Lou P.

COO

> "The telehealth link for the waiting room did not work at first"

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6087041)

VZ

Vera Z.

NA

> "Very easy to communicate, \[sensitive content hidden\] helped me with tools to manage my emotions."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6629817)

JF

Jenny F.

Therapist

> "Due to wifi disconnection it was difficult for me to find the link to rejoin our video session. Once you are..."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___4203069)

NM

Norman M.

Facilities Services Coordinator

> "Easy to sign on and the same time next week which is great for my schedule and convenient."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6568345)

LS

Lawrence S.

Assistant Principal for Adult Counseling

> "sensitive content hidden\] was very patient in repeating and explaining questions I did not understand."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6405081)

TD

Trazie D.

Patient

> "I’ve had a couple of appointments and they’ve been really good."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6766566)

AR

Amanda R.

Home maker

> "Microphone problems, and sometimes the camra freezes up"

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6094843)

CB

Clarice B.

Cosmetics industry

> "Doing my video appointments are easy from the convenience of my own home the days of the week and times work..."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___5072990)

AS

August S.

Mobile Notary

> "I cant think of a single thing about this service that I would change."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6466093)

AN

Alicia N.

Forklift operator

> "I like there are videos while you are waiting."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6758883)

SS

Sami S.

Therapist

> "She didnt seem very personable i dont know."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6577230)

LP

LaDonna P.

Warehouse expeditor

> "She answered all my questions and help me set up the appointments"

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6628511)

CC

Catherine C.

Not working

> "Notice from scheduling platform was inconsistent with actual appointment."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___5073048)

TS

Tate S.

Subway

> "It was a quick and simple video call and everything was explained"

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6605647)

PZ

Patti Z.

retired

> "once in awhile i have trouble logging on but i think it’s more because of my phone than the system"

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___4879799)

AC

Athena C.

na

> "She's always asking the right questions and helps improve my mental health."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6267497)

JW

James W.

Senior Network Admin

> "Their is nothing you can do to control what happens on the end user side."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___4811329)

RS

Rob S.

Principal Software Engineer

> "Very easy to use and convenient in that I could take care of my issue from my home."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6685443)

CS

Chris S.

Patient

> "This is not an appropriate survey for the patient user."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___5069655)

BC

Bruce C.

Teacher

> "Very knowledgeable. Explained throughly and in simple terms that i could understand."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6769878)

KC

Katie C.

Clinician

> "That could just be the nature of the services that we used it for, as there may be no good way to download..."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___3590232)

MC

Malcolm C.

sole proprietor

> "It started when they said it would and they gave me advice that helped me."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6481288)

BD

Bradford D.

Therapist

> "Mend does not allow the user to speak with clients and schedule simultaneously. "

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___4170364)

ES

Ellesse S.

Transportation Services

> "Tech needs major improvement, but communication was superb."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6260894)

MC

Marqueshia C.

Ambulatory Clinical Clerical Assistant

> "Sometimes there are glitches and it will completely log you out of Mend after a short period."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___3540796)

DM

Diana M.

Unemployed

> "Easy access and a great to have and it has greatly helped me with alot of different things."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6681217)

JH

Jessica H.

LMFT

> "The connection is slow and there are many dropped video calls."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___4132917)

TJ

TERRY J.

VP Corporate Operations

> "Great for time and interaction."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6465738)

ME

Maria E.

Therapist

> "It’s prone to crash on even chrome browsers"

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___4139964)

KC

Katie C.

Home maker

> "She’s caring and a great listener."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6767700)

ML

Melanie L.

Social Worker

> "I don't think it is an issue with the software, but occasional issues with connectivity can be an issue."

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___3553066)

DH

Danielle H.

Receptionist

> "Great was very easy to access and such a great provider experience"

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___6772607)

MM

Monique M.

LCSW

> "I cannot schedule patients from my phone?"

[See full review](https://www.capterra.com/p/165634/Mend-App/#Capterra___4133116)

[View Reviews](https://www.capterra.com/p/165634/Mend-App/reviews/)

## User interface

4.02 (1,278)

[Mend](https://www.capterra.com/p/165634/Mend-App/)

4.60 (920)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

NextGen Office

29/43

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Appointment Management
-   Appointment Scheduling
-   Automated Scheduling
-   Billing & Invoicing
-   Calendar Management
-   Calendar Sync
-   Cancellation Tracking
-   Charting
-   Claims Management
-   Credit Card Processing
-   Customer Database
-   Customizable Forms
-   Customizable Reports
-   Customizable Templates
-   Data Import/Export
-   Document Storage
-   Drag & Drop
-   Electronic Payments
-   Email Reminders
-   Faculty/Staff Management
-   Generative AI
-   HIPAA Compliant
-   Insurance Eligibility Verification
-   Live Chat
-   Mobile Access
-   Multi-Location
-   No-Show Tracking
-   On Call Scheduling
-   Patient Records Management
-   Physician Management
-   Real-Time Reporting
-   Recurring Appointments
-   Reminders
-   Reporting & Statistics
-   Self Service Portal
-   SMS Messaging
-   Third-Party Integrations
-   Wait List Management

[See all features](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#features)

Mend

Top features

30/43

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Appointment Management
-   Appointment Scheduling
-   Automated Scheduling
-   Billing & Invoicing
-   Calendar Management
-   Calendar Sync
-   Cancellation Tracking
-   Charting
-   Claims Management
-   Credit Card Processing
-   Customer Database
-   Customizable Forms
-   Customizable Reports
-   Customizable Templates
-   Data Import/Export
-   Document Storage
-   Drag & Drop
-   Electronic Payments
-   Email Reminders
-   Faculty/Staff Management
-   Generative AI
-   HIPAA Compliant
-   Insurance Eligibility Verification
-   Live Chat
-   Mobile Access
-   Multi-Location
-   No-Show Tracking
-   On Call Scheduling
-   Patient Records Management
-   Physician Management
-   Real-Time Reporting
-   Recurring Appointments
-   Reminders
-   Reporting & Statistics
-   Self Service Portal
-   SMS Messaging
-   Third-Party Integrations
-   Wait List Management

[See all features](https://www.capterra.com/p/165634/Mend-App/#features)

### Recognition

No recognitions have been awarded to NextGen Office

No recognitions have been awarded to Mend

### Deployment & support

NextGen Office

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Mend

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

NextGen Office

-   By NextGen Healthcare
-   Located in United States
-   Founded in 1994

Mend

-   By Mend VIP
-   Located in United States
-   Founded in 2014

## Popular Comparisons

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[NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[4.02 (1,278)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/)

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[NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[4.02 (1,278)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/)

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Features

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4.6

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4.1

[View full comparison](https://www.capterra.com/compare/31268-122278/NextGen-Ambulatory-EHR-vs-EpicCare-EMR)

[Mend](https://www.capterra.com/p/165634/Mend-App/)[4.60 (920)](https://www.capterra.com/p/165634/Mend-App/reviews/)

vs

[RXNT](https://www.capterra.com/p/110018/rxnt/)[4.32 (495)](https://www.capterra.com/p/110018/rxnt/reviews/)

Contact vendor for pricing

Price

$319/month

4.5

Features

4.2

4.6

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/110018-165634/rxnt-vs-Mend-App)