# Compare NextGen Office vs iTRUST 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare NextGen Office and iTRUST based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/31268-181958/NextGen-Ambulatory-EHR-vs-iTRUST

---

# NextGen Office vs iTRUST Features and Cost Comparison

Last updated May 7th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

NextGen OfficeiTRUST2/4 selected

[NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[4.0 (1,283)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/)

[iTRUST](https://www.capterra.com/p/181958/iTRUST/)[5.0 (143)](https://www.capterra.com/p/181958/iTRUST/reviews/)

[## NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[4.0 (1,283)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/)

Starting Price

$300.00

Value-for-Money

3.7

Functionality

3.9

Ease of Use

3.9

Customer Service

4

Reviews Sentiment

Based on [1,283 reviews](#user-reviews)

Positive

1,018

Neutral

148

Negative

117

[## iTRUST](https://www.capterra.com/p/181958/iTRUST/)[5.0 (143)](https://www.capterra.com/p/181958/iTRUST/reviews/)

Starting Price

Contact vendor

Value-for-Money

5

Functionality

5

Ease of Use

5

Customer Service

5

Reviews Sentiment

Based on [143 reviews](#user-reviews)

Positive

142

Neutral

1

Negative

0

## Send this comparison chart to my inbox

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## Summary

* * *

Key features rated by users

Features selected based on 1,795 reviews from patient engagement software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

70%Fit

Not enough reviews

Feature ratings

HIPAA Compliant

4.6

Confirmations/Reminders

3.9

Messaging

\--

Appointment Scheduling

4.3

Appointment Management

4.5

\--%Fit

Missing features

Feature ratings

HIPAA Compliant

5.0

Confirmations/Reminders

NA

Messaging

NA

Appointment Scheduling

NA

Appointment Management

4.9

User satisfaction

User satisfaction

4.0

User reviews[1,283](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/)

Ease of use

3.9

Functionality

3.9

Value for money

3.7

Customer support

4.0

User satisfaction

5.0

User reviews[143](https://www.capterra.com/p/181958/iTRUST/reviews/)

Ease of use

5.0

Functionality

5.0

Value for money

5.0

Customer support

5.0

Price starts from

Price starts from

$300Not provided by vendor

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

An EHR/EMR solution designed for healthcare providers, medical billing companies, specialty practices, ambulatory practices, and telehealth providers.

Best for

Optometrists, Ophthalmologists, Opticians, Eye Care Providers

## User reviews

Pros & cons

VR

Verified Reviewer

Admin

> "It simplifies document management, collaboration, and workflow, and the cloud-based access adds great flexibility...."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___7127324)

LF

Latasha F.

Medical Office Manager

> "One issue we have experienced with the system is that appointments cannot always be fully deleted when necessary..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___7164684)

OE

Omid E.

President

> "NGO's usability and enterprise-level management of multiple practices for our billing company has allowed us to..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6862908)

MU

Muhammad U.

Manager

> "Ineffective texting and emailing utilization without the required patient portal. ""

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___7120346)

NB

Nicole B.

Counseling with Care Office Manager

> "It allows both sides to access the other side, as well as providing patients a continuity of care between the two..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___7161936)

OE

Omid E.

President

> "Faxes have been a struggle for many as there seems to be limited to no accountability for the NGO faxing services. "

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6862908)

OE

Omid E.

President

> "It works well for those who have invested time in developing custom forms, blueprints, care plans, etc. If you..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6862908)

Steve B.

Owner doctor

> "The software had a horrible easy to use. When I logged on before the official training I could not figure out how..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___7098053)

LF

Latasha F.

Medical Office Manager

> "NextGen Healthcare EHR is excellent for allowing staff to schedule and manage patient appointments."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___7164684)

OE

Omid E.

President

> "It is very difficult to explain to key stakeholders for us that NGO support just said it is a problem with know..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6862908)

AA

Annalisa A.

medical biller and coder lead

> "Nextgen EHR is easy to understand and is offer easy access to it under claim charge entry, which allows me fast and..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___7161440)

TR

Tracy R.

Office Manager

> "It makes it difficult for the staff and the doctor to enter what they need to in a timely fashion."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___7011640)

MU

Muhammad U.

Manager

> "NextGen was one of the top of the line EHR when it came to converting from paper charts to EMR in our practice back..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___7120346)

Kristin H.

owner

> "Next gen makes posting payments really challenging."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___7131632)

CJ

Crystal J.

Claims Service Specialist

> "Next Gen does amazing with automatically pulling up my claims from our customers entering their information into..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6531405)

Steve B.

Owner doctor

> "It was much more expensive than we were originally lead to believe. "

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___7098053)

SD

Shacria D.

Medical records clerk

> "Filing features were very simple and it had a lot of features that help with separating documents while they were..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6806622)

NM

Nicholas M.

Physician

> "The desktop is unbelievably slow and offers no advantage over any of its competitors."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#SoftwareAdvice___6809048)

Steve B.

Owner doctor

> "The software was highly customizable to fit with my practice. "

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___7098053)

HB

Hope B.

Director of Operations

> "The cost of the product(s) feels excessive."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6868898)

SP

Sarojben P.

Caregiver

> "NextGen Office is a useful platform to manage patient information with various templates / customizable options."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6406639)

BB

Beth B.

Owner operator

> "The program likely cost our company thousands of dollars plus it was quite expensive to have just two providers."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6807115)

DT

Diana T.

Clinical Office Manager

> "My overall experience it was great when it came to a corporation status, meaning larger practices combine."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___7084660)

NM

Nicholas M.

Physician

> "Using this may adversely affect employee morale."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#SoftwareAdvice___6809048)

LM

Lloyd M.

President

> "telemed solution that can be used on any device, anywhere."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6868734)

MB

Michael B.

dermtologist

> "Poor fit for dermatology. "

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6716224)

JB

Jazel B.

Pharmacist

> "We like how it is customizable for our small practice."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6855334)

SW

Sally W.

Owner

> "Zero customer service. "

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#SoftwareAdvice___6858202)

CD

Cooper D.

Office Manager

> "The layout is crisp and clean which allows for a smooth day of charting!"

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6509939)

CR

Constanze R.

Owner

> "A month later when I had more questions the rep said we had used up all of our hours."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#SoftwareAdvice___6720019)

LM

Lloyd M.

President

> "The program is easy to use, intuitive and very fast to document a patient encounter."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6868734)

JA

Justin A.

DME Coordinator

> "Its been buggy lately, and the server has not been sable causing slow downs, but its something that can be fixed..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4995801)

OE

Omid E.

President

> "Like all, there are some exceptional people in each department that make it worth it."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6862908)

VR

Verified Reviewer

Owner

> "Been with this EMR for over 5 years and it seems to get worse every year. When you point out problems they just..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#GetApp___6146524)

GM

Gina M.

Owner

> "Perfect for small businesses looking for platform"

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6493252)

NM

Nicholas M.

Physician

> "It is slow, inconvenient and your staff will not like it."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#SoftwareAdvice___6809048)

NM

Nicholas M.

Physician

> "The mobile app is at least not substandard."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#SoftwareAdvice___6809048)

Heather T.

Administrative Medical Assistant

> "It's really not the best for a small practice."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6470000)

SB

Sunaina B.

Director of Operations

> "Overall it's a great software, when I don't understand something I can always contact their desk support team."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6700822)

VR

Verified Reviewer

Owner

> "Recurrent multiple mistakes by billing side (revenue cycle), very poor communication. "

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#GetApp___6146524)

AV

Ansh V.

Digital marketing Executive

> "NextGen Office is a cloud-based office productivity suite that includes tools for word processing, spreadsheet..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4374853)

DN

Diana N.

Practice Manager

> "We walked away from the company after 10 years because of their unreasonable negotiation with dropping the RCM..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4931330)

SA

Sami A.

Reviewer - Auditor

> "This could include features like smart lighting and temperature controls, flexible and collaborative workspaces,..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4589689)

VR

Verified Reviewer

Project Manager

> "The only downside I've encountered is related to system upgrades or maintenance performed over weekends."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___5076794)

PP

Patti P.

Controller

> "The report features were nice in that you can save and share the reports amongst other users."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6049713)

AB

Angela B.

Manager

> "The review of systems that we ask questions are not very customizable."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6220654)

KA

Kim A.

administrator

> "Account manager always keeps me advise"

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6865358)

VR

Verified Reviewer

Insurance Verification Specialist

> "I also feel like its slower than the other EMRs out there."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6230174)

OE

Omid E.

President

> "EHR-wise is great. "

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6862908)

BB

Bernard B.

Company Director

> "NextGen Office may not be suitable for smaller practices or solo practitioners."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4594646)

DN

Debbie N.

Manager

> "The integration of appointment scheduling, billing, and other features help reduce administrative tasks and..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4551122)

BB

Bernard B.

Company Director

> "Additionally, the software may be too pricey for some smaller practices."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4594646)

SW

Sally W.

Owner

> "The platform is easy to use and the product used to be good."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#SoftwareAdvice___6858202)

BB

Bernard B.

Company Director

> "Some of the features may be overwhelming, and the learning curve can be steep."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4594646)

BB

Beth B.

Owner operator

> "The actual patient encounter portion was fairly user-friendly."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6807115)

MJ

Mikala J.

Medical insurance

> "Sometimes lagged and didn’t have updated thing I have seen"

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___3774800)

NB

NATALIE B.

MA

> "EASY TO NAVOGATE IN NEXTGEN, ONE OF MY FAVORITE SYSTEMS."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6572017)

AA

Abdelrahman A.

accontant

> "sometimes it was difficult to deal with slow customer service"

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4723431)

VR

Verified Reviewer

Project Manager

> "Like any EHR system, it has its advantages and disadvantages, but I find that NextGen Office strikes a good balance..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___5076794)

AW

Anna W.

CFO

> "The company does not provide quick customer service."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4315941)

JA

Justin A.

DME Coordinator

> "The Practice Management features are great, we have 2 locations and you can see both schedules with ease. "

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4995801)

AW

Anna W.

CFO

> "They will not integrate with any other software."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4315941)

DN

Debbie N.

Manager

> "The appointment scheduling feature helps reduce wait times and improve patient satisfaction by streamlining the..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4551122)

TG

Terry G.

Practice Manager

> "Setting up reports was difficult and required special privileges"

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___3503342)

CD

Cooper D.

Office Manager

> "NextGen is very easy to learn and use with little to no growing pains."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6509939)

JF

Jessica F.

Physical Therapist

> "This scheduling system did not connect to our documentation system. Because of the disconnect we would have to..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___2507986)

DN

Debbie N.

Manager

> "It also integrates with other healthcare technologies, allowing for seamless workflow and improved patient care."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4551122)

AB

Amanda B.

vpm director

> "I do not like the note field. "

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___3102171)

NAR

Nunurai Agnes R.

Carer

> "The company produce and sells electronic health records thereby improving technology and standards of living in the..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___3594289)

AR

Ashliegh R.

A&D Counselor

> "My understanding from other users at the clinic was that it was "GREAT" for the medical department, but the dental..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___2264100)

Omar A.

IT Manager

> "What is most prominent is a User friendly design focused on registering the patient and updating his status."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4805285)

Isaiah N.

CEO

> "I dislike the fact that they don't have a bigger stack in the hospital industry of healthcare."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___2315969)

VS

Vishal S.

Business Associate

> "The product is really user friendly takes only few days to understand the interface, it's not at all confusing,..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4774096)

VR

Verified Reviewer

Medical Billing Manager

> "I feel like every time I have an issue no one knows how to answer it and just passes me off to the next person."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___2844483)

SA

Sami A.

Reviewer - Auditor

> "This could refer to the next generation of office productivity software, such as Microsoft Office or Google..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4589689)

Tina C.

Office Manager

> "It's not streamlined or user friendly as the demo's show and through training."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___2648612)

TS

Tracy S.

Nurse Practitioner

> "I like the custom forms, knowledge database, and templates."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4672010)

CG

Christine G.

MD

> "Often times, had to call customer support and they were always hard to get a hold of."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___2407823)

KD

Kelsey D.

Customer service representative

> "It’s easy to use and your able to reset it as fast tosay"

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6136794)

AP

Amanda P.

Nurse Practitioner

> "I was never formally trained on the software, but I found it very confusing to use."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___2407320)

[View Reviews](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/)

VR

Verified Reviewer

HR Generalist

> "The system is powerful yet intuitive, offering strong security, excellent workflow automation, and seamless..."

[See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___7053651)

Kegan O.

Operations Manager

> "some advanced features take time to learn, and the initial setup can feel a bit overwhelming."

[See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___7125978)

DK

David K.

Owner Operator

> "I like the work flow and auto-coding features to equip the employee with many tools that they would need for..."

[See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___7160514)

VR

Verified Reviewer

Admin

> "The initial learning curve can be a bit steep, especially for new users."

[See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___7144423)

VR

Verified Reviewer

HR Generalist

> "I loved how iTRUST combines a clean, user-friendly interface with powerful AI-driven features that streamline..."

[See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___7053651)

VR

Verified Reviewer

Owner

> "There were moments where the process felt a bit slow or repetitive."

[See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___7125975)

VR

Verified Reviewer

Admin

> "Once familiar with the system, navigation becomes fairly intuitive, and the interface supports day-to-day tasks..."

[See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___7144423)

JW

Joe W.

Owner

> "The platform could be clunky at times and not always easy to navigate, which made using it a bit frustrating."

[See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___7001081)

VR

Verified Reviewer

Project Manager

> "iTRUST has improved workflow efficiency, reduced patient wait times, and helped us manage billing more accurately."

[See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___7054044)

Christopher O.

Paralegal

> "That this platform was not created sooner."

[See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___7144214)

Kegan O.

Operations Manager

> "The patient communicate tools are useful, helping streamline outreach and follow up"

[See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___7125978)

RM

Richard M.

Patient Care Coordinator

> "Sometimes the automation system makes minor mistakes."

[See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___7000476)

Kegan O.

Operations Manager

> "It provides a strong combination of ease of use, reliable patient communication tools, and solid security features"

[See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___7125978)

Christopher O.

Paralegal

> "I do not have many issues with this product."

[See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___7144214)

Gavin G.

Administrator

> "The interface is clean and intuitive, which saves time and reduces errors."

[See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___7125868)

Willi V.

President

> "Doing all these things in a coordinated way, using our old manual method, was a mess."

[See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___6826144)

VR

Verified Reviewer

Customer support specialist

> "Communication with patients has been smooth and reliable, which really helps keep everything organized."

[See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___7144274)

VR

Verified Reviewer

Operations Director

> "The thing that I least like about iTRUST is the price point."

[See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___6852910)

Anthony S.

Editor

> "The platform felt user-friendly, and everything was clearly explained, which made completing the tasks quick and..."

[See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___7144325)

Kathrine K.

Planning Tech

> "The pricing is a little bit expensive per month."

[See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___6670056)

VR

Verified Reviewer

Customer support specialist

> "The platform is user-friendly, with a clean layout that makes it easy to navigate and find what you need."

[See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___7144274)

VR

Verified Reviewer

Admin Asst

> "It took me a while to get the hang of how it all flows together."

[See full review](https://www.capterra.com/p/181958/iTRUST/#Capterra___5057065)

[View Reviews](https://www.capterra.com/p/181958/iTRUST/reviews/)

## User interface

4.02 (1,283)

No images or videos  
provided by vendor

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

NextGen Office

Top features

34/45

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Appointment Management
-   Appointment Scheduling
-   Automated Scheduling
-   Calendar Management
-   Campaign Management
-   Care Plan Management
-   Communication Management
-   Compliance Management
-   Confirmations/Reminders
-   Customizable Reports
-   Electronic Payments
-   Generative AI
-   HIPAA Compliant
-   Live Chat
-   Medication History
-   Messaging
-   Mobile Access
-   Monitoring
-   Multi-Channel Communication
-   Multi-Language
-   Multi-Location
-   Onboarding
-   Online Refills
-   Patient Education
-   Patient Engagement
-   Patient Intake
-   Patient Portal
-   Patient Questionnaires
-   Patient Records Management
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Monitoring
-   Reporting & Statistics
-   Scheduling
-   Self Service Portal
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Video Conferencing
-   Workflow Management

[See all features](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#features)

iTRUST

6/45

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Appointment Management
-   Appointment Scheduling
-   Automated Scheduling
-   Calendar Management
-   Campaign Management
-   Care Plan Management
-   Communication Management
-   Compliance Management
-   Confirmations/Reminders
-   Customizable Reports
-   Electronic Payments
-   Generative AI
-   HIPAA Compliant
-   Live Chat
-   Medication History
-   Messaging
-   Mobile Access
-   Monitoring
-   Multi-Channel Communication
-   Multi-Language
-   Multi-Location
-   Onboarding
-   Online Refills
-   Patient Education
-   Patient Engagement
-   Patient Intake
-   Patient Portal
-   Patient Questionnaires
-   Patient Records Management
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Monitoring
-   Reporting & Statistics
-   Scheduling
-   Self Service Portal
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Video Conferencing
-   Workflow Management

[See all features](https://www.capterra.com/p/181958/iTRUST/#features)

### Recognition

NextGen Office is recognized as a top-rated tool in 4 Capterra Shortlist reports

iTRUST

Best Value OptometrySoftware (2026) 

Best Value OptometrySoftware (2024) 

Best Value OptometrySoftware (2023) 

### Deployment & support

NextGen Office

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

iTRUST

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

NextGen Office

-   By NextGen Healthcare
-   Located in United States
-   Founded in 1994

iTRUST

-   By iTRUST
-   Located in United States
-   Founded in

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