NextGen Office vs Teladoc Health: Which is a better fit?

Jacque P.: Hi, I'm Jacque, and I'm a medical billing manager for a private medical practice and I give NextGen Healthcare three out of five star rating. We use NextGen Healthcare to do billing for our private practice. With three practitioners, it makes it easy to bill in one set area for all three of them at the same time, to send out claims and get the return EOBs to post to the remits. What I like best about NextGen Healthcare is the fact that it's super simple to use. When training new workers, they catch on easily because it's a very simple format that is laid out perfectly for anybody to just data input and send your claims off to get a return profit. I would have to say what I like least about NextGen Healthcare is the fact that when we need help, it seems to be very hard to get ahold of somebody. We do have a rep, but they have several people that I need to contact and it seems like I'm just being pushed off from one person to the next and when I do speak to somebody about a specific issue, it seems like if they're not very knowledgeable in that field, even though they would be IT, or my rep to get prices quoted, or have a technological issue that needs solved, it just seems very hard to get any issues resolved whatsoever. As well as the price that we were first told, it seemed to change very much throughout our contract, and we just constantly seem to have issues, especially with communication with NextGen Healthcare, unfortunately,

Speaker 1: Hi, my name's Sarah. I'm the owner of Moondust Menagerie, and I give Teladoc a five out of five. A lot of times, my job is strenuous. I spend a lot of hours bending over and things like that, so I may acquire a headache. There's times that I have swelling and things like that. I know that I jumped on Teladoc and they immediately wrote me a prescription. It had to do with my blood pressure at the time, they said because of the lack of sleep and I wasn't sleeping well. My medicine was there immediately within like 15 minutes, and I've used them ever since. Teladoc is a company that is there all the time. So it's 24/7. You can use them whenever. There's even been times that I could refill other medicine or even medications that I may not have the money for on hand, but I could definitely just let them know why. I have heartburn or something, and they could immediately prescribe it for me because it just takes seconds, it seems like, and then just have it readily there. The only issue that I've had with Teladoc is the fact that there are prescriptions, certain times they cannot tell me what around me has my prescription, or they'll prescribe me things that they're low on in the area. I don't know if there is some type of notice that they have, but that's about the only thing that I have an issue with, because everything else is taken care of.