# Compare NextGen Office vs Carepatron 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare NextGen Office and Carepatron based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/31268-195467/NextGen-Ambulatory-EHR-vs-Care-Patron

---

# NextGen Office vs Carepatron Features and Cost Comparison

Last updated March 30th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

NextGen OfficeCarepatron2/4 selected

[NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[4.0 (1,278)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/)

[Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[4.4 (817)](https://www.capterra.com/p/195467/Care-Patron/reviews/)

[## NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[4.0 (1,278)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/)

Starting Price

$300.00

Value-for-Money

3.7

Functionality

3.9

Ease of Use

3.9

Customer Service

4

Reviews Sentiment

Based on [1,278 reviews](#user-reviews)

Positive

1,014

Neutral

147

Negative

117

[## Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[4.4 (817)](https://www.capterra.com/p/195467/Care-Patron/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.6

Functionality

4.3

Ease of Use

4.5

Customer Service

4.5

Reviews Sentiment

LM

SG

VS

Based on [817 reviews](#user-reviews)

Positive

735

Neutral

66

Negative

16

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 5,970 reviews from electronic medical records software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

78%Fit

Feature ratings

HIPAA Compliant

4.5

Patient Records Management

4.0

Charting

3.8

Patient Scheduling

4.1

Document Management

4.6

89%Fit

High performer

Feature ratings

HIPAA Compliant

4.8

Patient Records Management

4.6

Charting

4.4

Patient Scheduling

4.7

Document Management

4.5

User satisfaction

User satisfaction

4.0

User reviews[1,278](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/)

Ease of use

3.9

Functionality

3.9

Value for money

3.7

Customer support

4.0

User satisfaction

4.4

User reviews[817](https://www.capterra.com/p/195467/Care-Patron/reviews/)

Ease of use

4.5

Functionality

4.3

Value for money

4.6

Customer support

4.5

Price starts from

Price starts from

$300Not provided by vendor

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

An EHR/EMR solution designed for healthcare providers, medical billing companies, specialty practices, ambulatory practices, and telehealth providers.

Best for

Therapists, counselors, health coaches, mental health professionals, nurses, general practitioners, physical therapists, psychiatrists, psychologists, social workers, dietitians, and chiropractors.

## User reviews

Pros & cons

OE

Omid E.

President

> "NGO's usability and enterprise-level management of multiple practices for our billing company has allowed us..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6862908)

OE

Omid E.

President

> "Faxes have been a struggle for many as there seems to be limited to no accountability for the NGO faxing..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6862908)

SD

Shacria D.

Medical records clerk

> "Filing features were very simple and it had a lot of features that help with separating documents while they..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6806622)

Steve B.

Owner doctor

> "The software had a horrible easy to use. When I logged on before the official training I could not figure out..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___7098053)

OE

Omid E.

President

> "It works well for those who have invested time in developing custom forms, blueprints, care plans, etc. If..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6862908)

OE

Omid E.

President

> "It is very difficult to explain to key stakeholders for us that NGO support just said it is a problem with..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6862908)

CJ

Crystal J.

Claims Service Specialist

> "Next Gen does amazing with automatically pulling up my claims from our customers entering their information..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6531405)

TR

Tracy R.

Office Manager

> "It makes it difficult for the staff and the doctor to enter what they need to in a timely fashion."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___7011640)

Steve B.

Owner doctor

> "The software was highly customizable to fit with my practice. "

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___7098053)

NM

Nicholas M.

Physician

> "The desktop is unbelievably slow and offers no advantage over any of its competitors."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#SoftwareAdvice___6809048)

SP

Sarojben P.

Caregiver

> "NextGen Office is a useful platform to manage patient information with various templates / customizable..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6406639)

Steve B.

Owner doctor

> "It was much more expensive than we were originally lead to believe. "

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___7098053)

DT

Diana T.

Clinical Office Manager

> "My overall experience it was great when it came to a corporation status, meaning larger practices combine."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___7084660)

BB

Beth B.

Owner operator

> "The program likely cost our company thousands of dollars plus it was quite expensive to have just two..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6807115)

LM

Lloyd M.

President

> "telemed solution that can be used on any device, anywhere."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6868734)

NM

Nicholas M.

Physician

> "Using this may adversely affect employee morale."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#SoftwareAdvice___6809048)

JB

Jazel B.

Pharmacist

> "We like how it is customizable for our small practice."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6855334)

NM

Nicholas M.

Physician

> "It is slow, inconvenient and your staff will not like it."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#SoftwareAdvice___6809048)

NM

Nicholas M.

Physician

> "The mobile app is at least not substandard."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#SoftwareAdvice___6809048)

HB

Hope B.

Director of Operations

> "The cost of the product(s) feels excessive."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6868898)

CD

Cooper D.

Office Manager

> "The layout is crisp and clean which allows for a smooth day of charting!"

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6509939)

MB

Michael B.

dermtologist

> "Poor fit for dermatology. "

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6716224)

BB

Beth B.

Owner operator

> "The actual patient encounter portion was fairly user-friendly."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6807115)

SW

Sally W.

Owner

> "Zero customer service. "

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#SoftwareAdvice___6858202)

LM

Lloyd M.

President

> "The program is easy to use, intuitive and very fast to document a patient encounter."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6868734)

CR

Constanze R.

Owner

> "A month later when I had more questions the rep said we had used up all of our hours."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#SoftwareAdvice___6720019)

NB

Nicholle B.

Office Administrator

> "We are much happier now that \[sensitive content hidden\] has taken over the account."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6869418)

JA

Justin A.

DME Coordinator

> "Its been buggy lately, and the server has not been sable causing slow downs, but its something that can be..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4995801)

OE

Omid E.

President

> "Like all, there are some exceptional people in each department that make it worth it."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6862908)

VR

Verified Reviewer

Owner

> "Been with this EMR for over 5 years and it seems to get worse every year. When you point out problems they..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#GetApp___6146524)

GM

Gina M.

Owner

> "Perfect for small businesses looking for platform"

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6493252)

Heather T.

Administrative Medical Assistant

> "It's really not the best for a small practice."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6470000)

SB

Sunaina B.

Director of Operations

> "Overall it's a great software, when I don't understand something I can always contact their desk support team."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6700822)

VR

Verified Reviewer

Owner

> "Recurrent multiple mistakes by billing side (revenue cycle), very poor communication. "

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#GetApp___6146524)

Omar A.

IT Manager

> "What is most prominent is a User friendly design focused on registering the patient and updating his status."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4805285)

DN

Diana N.

Practice Manager

> "We walked away from the company after 10 years because of their unreasonable negotiation with dropping the RCM..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4931330)

AV

Ansh V.

Digital marketing Executive

> "NextGen Office is a cloud-based office productivity suite that includes tools for word processing, spreadsheet..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4374853)

VR

Verified Reviewer

Project Manager

> "The only downside I've encountered is related to system upgrades or maintenance performed over weekends."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___5076794)

SA

Sami A.

Reviewer - Auditor

> "This could include features like smart lighting and temperature controls, flexible and collaborative..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4589689)

AB

Angela B.

Manager

> "The review of systems that we ask questions are not very customizable."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6220654)

PP

Patti P.

Controller

> "The report features were nice in that you can save and share the reports amongst other users."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6049713)

AA

Abdelrahman A.

accontant

> "sometimes it was difficult to deal with slow customer service"

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4723431)

KA

Kim A.

administrator

> "Account manager always keeps me advise"

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6865358)

VR

Verified Reviewer

Insurance Verification Specialist

> "I also feel like its slower than the other EMRs out there."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6230174)

NB

Nicholle B.

Office Administrator

> "My account representatives have been great!"

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6869418)

BB

Bernard B.

Company Director

> "NextGen Office may not be suitable for smaller practices or solo practitioners."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4594646)

OE

Omid E.

President

> "EHR-wise is great. "

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6862908)

BB

Bernard B.

Company Director

> "Additionally, the software may be too pricey for some smaller practices."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4594646)

DN

Debbie N.

Manager

> "The integration of appointment scheduling, billing, and other features help reduce administrative tasks and..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4551122)

BB

Bernard B.

Company Director

> "Some of the features may be overwhelming, and the learning curve can be steep."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4594646)

SW

Sally W.

Owner

> "The platform is easy to use and the product used to be good."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#SoftwareAdvice___6858202)

MJ

Mikala J.

Medical insurance

> "Sometimes lagged and didn’t have updated thing I have seen"

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___3774800)

NB

NATALIE B.

MA

> "EASY TO NAVOGATE IN NEXTGEN, ONE OF MY FAVORITE SYSTEMS."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6572017)

TG

Terry G.

Practice Manager

> "Setting up reports was difficult and required special privileges"

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___3503342)

VR

Verified Reviewer

Project Manager

> "Like any EHR system, it has its advantages and disadvantages, but I find that NextGen Office strikes a good..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___5076794)

AW

Anna W.

CFO

> "The company does not provide quick customer service."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4315941)

JA

Justin A.

DME Coordinator

> "The Practice Management features are great, we have 2 locations and you can see both schedules with ease. "

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4995801)

AW

Anna W.

CFO

> "They will not integrate with any other software."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4315941)

VS

Vishal S.

Business Associate

> "The product is really user friendly takes only few days to understand the interface, it's not at all..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4774096)

Kiara B.

Independent

> "The only thing that I least like about the software is the communication on scheduling and communication..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___2133969)

DN

Debbie N.

Manager

> "The appointment scheduling feature helps reduce wait times and improve patient satisfaction by streamlining..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4551122)

VR

Verified Reviewer

Medical Billing Manager

> "I feel like every time I have an issue no one knows how to answer it and just passes me off to the next person."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___2844483)

CD

Cooper D.

Office Manager

> "NextGen is very easy to learn and use with little to no growing pains."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6509939)

JF

Jessica F.

Physical Therapist

> "This scheduling system did not connect to our documentation system. Because of the disconnect we would have..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___2507986)

DN

Debbie N.

Manager

> "It also integrates with other healthcare technologies, allowing for seamless workflow and improved patient..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4551122)

AB

Amanda B.

vpm director

> "I do not like the note field. "

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___3102171)

NAR

Nunurai Agnes R.

Carer

> "The company produce and sells electronic health records thereby improving technology and standards of living..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___3594289)

AR

Ashliegh R.

A&D Counselor

> "My understanding from other users at the clinic was that it was "GREAT" for the medical department, but the..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___2264100)

VR

Verified Reviewer

Account management

> "Yes, the product was very easy to use and was integrated with operations"

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4776085)

VR

Verified Reviewer

Medical Billing Manager

> "The customer service was NOT great."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___2844483)

SA

Sami A.

Reviewer - Auditor

> "This could refer to the next generation of office productivity software, such as Microsoft Office or Google..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4589689)

KZ

Kevin Z.

DPM

> "Next gen is so wrong. If you are going to make it difficult to set up, maybe have employees trained how to..."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#SoftwareAdvice___2130927)

TS

Tracy S.

Nurse Practitioner

> "I like the custom forms, knowledge database, and templates."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4672010)

Isaiah N.

CEO

> "I dislike the fact that they don't have a bigger stack in the hospital industry of healthcare."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___2315969)

KD

Kelsey D.

Customer service representative

> "It’s easy to use and your able to reset it as fast tosay"

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6136794)

Tina C.

Office Manager

> "It's not streamlined or user friendly as the demo's show and through training."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___2648612)

AC

Amy C.

Outreach Worker

> "It makes medical documentation streamlined and simple"

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4207290)

CG

Christine G.

MD

> "Often times, had to call customer support and they were always hard to get a hold of."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___2407823)

BB

Bernard B.

Company Director

> "The software's reporting tools also gave me insights that I found to be quite valuable."

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4594646)

HP

Heather P.

Practice Manager

> "I would rather use Nextgen than the software Amazing Charts we use now. "

[See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___2214596)

[View Reviews](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/)

LM

Logan M.

Clinic Director

> "Carepatron makes it easy for us to deliver high quality assessment, counselling, and therapy services by automating the bulk of admin, from schedule and appointment..."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7117936)

MT

Megan T.

Owner

> "Automatic return to weekly calendar (no matter the setting), when scheduling clients - it seems as there are a lot of selections to click before confirmation, and..."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115354)

SG

Shea G.

Counselor

> "CarePatron allows me to securely store notes, schedule appointments, manage private pay patient fee collection, and more, from a single platform that's mostly intuitive..."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7118585)

JC

Jo C.

Practice Manager

> "there is no capacity to alter introductory letter (to use local language greetings etc) unless through workflow...but workflow doesn't allow different intake options so..."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115840)

VS

VANESSA S.

CEO

> "The system is user-friendly, supports my workflow as a guardian and conservator, and allows me to maintain organized and compliant records for my clients."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115325)

NM

Nushka M.

Clinical Psychologist

> "The video-call platform needs serious fixes - 70% of the time I can't see clients waiting in the room, or they have troubles being let in the call, this is a waste of..."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7117923)

JC

Jennifer C.

Independent Contractor

> "It is a money saver and over all it is good for note taking, the ability for my clients to book easily, it creates unique codes to meet for each session."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115338)

MM

Moises M.

Speech therapist

> "Also my calendar/appointments dont display my properly on the mobile app, when the appointments are displayed on my computer."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7117865)

GH

Gillian H.

Founder and Program Director

> "CarePatron offers unusually strong value for clinicians by combining scheduling, documentation, telehealth, billing, and secure client communication into a single,..."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7117340)

JC

Jennifer C.

Independent Contractor

> "I work in a group practice and it doesn't have the technology to say book with me directly, which can be confusing for clients, who then find themselves booked with..."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115338)

LG

LUDIVINA G.

Administrator

> "I truly enjoy Carepatron and it essentially has really helped my agency to keep records of clients in one place and it allows clients to log in as well and keep up with..."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7120415)

KC

Kathleen C.

Counsellor

> "it maybe asks them to log in when they click on the carepatron video link so sometimes i have to switch to google meet to accomodate them, but i don't experience their..."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7117882)

BJ

Barry J.

Therapist

> "Scheduling & Reminders – Built-in scheduling features with automated text and email reminders help reduce no-shows and keep your calendar organized."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7118034)

TT

Teresa T.

Licensed Professional Counselor

> "I dont like that all my emails appear there rather than just e ails from clients forcing me to either have no link to email or a paid version due to volume of spam..."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115374)

CH

Caroline H.

Psychotherapist

> "Also, the ability to use the mobile or desktop option makes it more desirable, as well as the opportunity to be able to sync your Carepatron calendar to your Google..."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7116069)

SB

Sabrina B.

CCS Administrator

> "At this time, we do not need features like billing or appointment reminders, so the cost feels high relative to our needs."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7117871)

TH

Tina H.

SLP

> "I’ve had a good enough experience that I’ve already referred two colleagues to start using it as well, which speaks to the value I see in the platform. While there are..."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7118159)

TD

Tanya D.

Mental health, counselling, psychotherapy

> "One limitation is the lack of real-time support—assistance is primarily handled through email, which can be inconvenient when something urgent comes up."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115720)

KV

Krishna V.

Owner and founder

> "I also find myself having to regularly clear cookies and cache to keep things running smoothly, and even then, I occasionally encounter errors like “something isn’t..."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115311)

NV

Nadine V.

Counsellor

> "There is a lack of customisation with some of the workflow and there were some glitches depending on the browser as well."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7119006)

JC

Jessica C.

Clinician

> "There are a large number of forms, assessments, templates, etc, that are easy to customize for my practice. Or I can easily upload my own forms, which Carepatron..."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115668)

NL

Nicole L.

Physiotherapist

> "For some reason, the method of sending out fillable intake forms for patients to complete doesn't seem to work smoothly."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115401)

CH

Caroline H.

Psychotherapist

> "Another invaluable feature is the possibility to transcribe client notes which can be stored chronologically on the system."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7116069)

DK

Donna K.

Physical Therapist

> "Constantly needs refreshing to be updated and does not indicate if no longer saving (so sometimes causes changes on notes not to be saved while updating."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115818)

AE

Aly E.

Owner

> "The value for money is nice as there are templates for notes and paperwork, AI, video conferencing, and it's streamlined."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7116691)

TH

Tina H.

SLP

> "As a pediatric therapist, I often have to manually adjust names in emails, which can be time-consuming and less efficient."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7118159)

RC

Raechel C.

CEO Marriage and Family Therapist

> "I felt like the notes features, customizability and now having integrated insurance and Ai make CarePatron a top of the line platform."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7116321)

ME

Mary E.

Therapist

> "I also am not a big fan of the billing system mostly because there is not autopay feature and my clients have had trouble navigating it."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7118133)

JC

Jessica C.

Clinician

> "The best feature is the AI assistant - I can get answers to any questions in real time, and the answers are detailed and easy to follow to fix whatever issue I am stuck..."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115668)

PP

Persefoni P.

Psychologist

> "cannot customize the messages to the clients: send invoices, reminders, etc."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115364)

BA

Brian A.

Staff Counselor

> "Having a quick and easy way to access these materials for clients has made my job much easier. Plus the incredible talent of the community shines through with the..."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7117996)

MC

Miriam C.

Coach

> "I am unable to send different forms for different services when a client books a service."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115751)

KH

Kelly H.

Licensed Therapist

> "On my desktop, I have the app, so I don't have to worry about toggling between browsers/tabs when working on other things simultaneously, as it has it's own window and..."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7118163)

NL

Nicole L.

Physiotherapist

> "I can send the forms but there always seem to be some errors or miscommunication in how the patient can respond/input their data."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115401)

AC

Alli C.

Occupational Therapist

> "Being able to do HiPPA video calls, have clients manage their own appointments, and utilize transcribing/AI makes it totally worth the money."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115609)

CH

Caroline H.

Psychotherapist

> "It also seems to require the page being refreshed quite frequently & clients reminders usually thought to be misrecognised as a likely scam."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7116069)

DE

Danielle E.

Therapist

> "I enjoy the wide variety of client record templates and note templates that you can use and customize to your needs."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115332)

SK

Scott K.

Speech Pathologist

> "The only negatives would be the limited cloud storage and no automatic email reminders for appointments."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115297)

DP

Devon P.

Therapist

> "It allows me to tailor the platform to my specific clinical needs without the overhead of more complex systems."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7118765)

AM

Amy M.

Mental Health Therapist

> "I did not have good luck with the video platform and went back to using Doximity after comparing and contrasting with my clients we made this joint agreement."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7116325)

NR

Nicola R.

Counsellor and Clinical Supervisor

> "I am able to easily create templates for notes, electronic consent forms, emails etc."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115691)

KP

Kassandra P.

LMFT

> "It was not functional for my therapy practice as you could not have a multiple client account for families or couples."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7117893)

JM

Jessica M.

Clinical Psychologist

> "The booking system and reminders are automated and eliminate unnecessary admin work so I can focus more on the clinical work."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7118995)

FE

Frieda E.

Audiologist

> "It's a shame I can't set up reminders automatically to be send out for customer birthdays and when it's flow up time."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115305)

HD

Heather D.

Psychotherapist

> "I have also enjoyed that I can access Carepatron from my phone as that has been helpful to be able to manage my appointments and patient records."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115418)

MF

Matt F.

Owner and Practitioner

> "I do wish I could organize my documentation and intake forms differently instead of the current work flow."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7117885)

HW

Hannah W.

Speech Language Pathologist

> "I really like that Carepatron is a one stop shop for all my needs including billing, documentation, scheduling, etc."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7118017)

AC

Alli C.

Occupational Therapist

> "I can't change the templates for emails that go out with invoices or appointments."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115609)

RU

Roxana U.

Therapist

> "I like that CarePatron has a lot of templates to use and different features for types of services as well as how easy it is to send documents through the portals."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115377)

ES

Emily S.

Therapist

> "More concerning, we’ve experienced multiple outages—including during telehealth sessions—which is extremely frustrating and unprofessional when working with clients."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115436)

AF

Alecia F.

License Professional Counseling

> "It provides a free library of forms that can be accessed and modified to tailor your own needs."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115590)

PD

Patti D.

Scheduling, intakes, invoicing and accepting payments

> "The invoicing and accepting payments is not as clear as the app that we were previously using."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7118028)

JEB

John-Eduard B.

CEO

> "The load of sending intake documents is relieved as well and I can download the documents from Carepatron to the clients' files."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7120789)

EH

Ella H.

Speech therapist

> "Some features that I have technical issues to make changes e.g., the visit signature."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115581)

LT

Libby T.

PT Owner

> "I enjoy the appointment reminders, the client relationship tags and the customizability of the templates. "

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115432)

NM

Natalia M.

Clinical Psychologist

> "I really don't like that when an intake goes out, the forms always seem to appear to the client randomly out of order."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7116468)

EC

Emily C.

Counsellor

> "There are some aspects, like the video call option and synching calendars that I haven't tried yet, but I think these will also be useful."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7117962)

AM

Amy M.

Mental Health Therapist

> "I did not find the AI tools as user-friendly as the auto notes that I use wish I could find that all in one place."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7116325)

KL

Kai L.

Youth Development Lead

> "CarePatron is an excellent software that has made management, client engagement, and appointment reminders easier than ever before!"

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7118759)

BH

Brooke H.

Owner and therapist

> "Due to only using it for one client, for whom I don't bill, I have limited experience with all the functions of Carepatron."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7120132)

JG

JUSTINE G.

Counsellor

> "I like the automated workflows such as client reminders and sending intake forms."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7120358)

AJ

Andrea J.

HCPC Registered Music Therapist

> "Adding different types of appointments can be difficult as it’s not the most clear where to find it."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7117910)

EC

Emily C.

Counsellor

> "I especially appreciate being able to upload and organise my template forms, and share these easily with clients."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7117962)

NS

Nancy S.

Speech Language Pathologist and Business Owner

> "The platform takes some getting used to and a few months in, I’m still not super efficient at navigating the features compared to others where it has taken just a few..."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7119616)

DE

Danielle E.

Therapist

> "I love the calendar feature and how you can write your note directly from the appointment time slot."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115332)

EB

Ember B.

Associate Marriage and Family Therapist

> "However, it's AI features and update interruptions make it frustrating to use all its features."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7116346)

SS

Sarah S.

Owner

> "Value for money ease of use, online booking, portal, super bill feature, AI integration, google analytics integration, and customization."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115326)

AC

Angela C.

Counselor

> "Clients sometimes have a hard time joining, especially on mobile devices, saying they cant see themselves."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7118917)

AB

Andrea B.

Office Manager Care Coordinator

> "Overall, it has helped the office a lot with keeping track of timesheets, patient notes, and intake paperwork."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7117915)

LM

Lisa M.

Integrative Counsellor

> "Just one time I struggled to get on to the system to take a video call with a client but that could have been a technical issue my end."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7118043)

CB

Christian B.

Counselor

> "The platform is user-friendly, organized, and makes managing documentation, scheduling, and communication simple and efficient."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7120279)

PF

Paige F.

Mental Health Counselor

> "The scribing on telehealth sessions can also be not so accurate."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115434)

NP

Naomi P.

Chiropractor

> "My favorite aspect is that I can send intake forms to patients prior to our visit."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115316)

MJ

Mikayla J.

Counsellor

> "At times when they are updating the software there can be small glitches."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115655)

ME

Moriah E.

mental health therapist

> "The AI note-taking feature and appointment settings have been especially good and have made day-to-day tasks more efficient."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7119731)

SB

Sylvia B.

Family Medicine Doctor

> "Sometimes, information has to be duplicated, for instance when I have to write a prescription."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7115450)

CH

Caroline H.

Psychotherapist

> "The tailor-made appointment reminders by email and text are a god-send as they help to cut down on no shows."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7116069)

TC

Timara C.

LCSW

> "You usually have to chat with a bot or they send you an email and everything gets lost in communication."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7118138)

AB

Andrew B.

Psychologist

> "The customer support is phenomenal and when you have questions are they not only quick they try and adapt your problem into the program if it already doesn't do that."

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7117916)

MM

Moises M.

Speech therapist

> "It is WAY too buggy for me to rely on it, and me and my coworkers brought it up to management several times"

[See full review](https://www.capterra.com/p/195467/Care-Patron/#Capterra___7117865)

[View Reviews](https://www.capterra.com/p/195467/Care-Patron/reviews/)

## User interface

4.02 (1,278)

[Carepatron](https://www.capterra.com/p/195467/Care-Patron/)

4.45 (817)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

NextGen Office

Top features

45/50

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Audit Trail
-   Calendar Management
-   Care Plan Management
-   Charting
-   Claims Management
-   Claims Scrubbing
-   Clinical Notes
-   Clinic Interoperability
-   Coding Assistance
-   Communication Management
-   Compliance Tracking
-   Customizable Forms
-   Customizable Templates
-   Decision Support
-   Documentation Management
-   Document Management
-   Document Storage
-   Electronic Payments
-   E-Prescribing
-   File Sharing
-   Generative AI
-   Handwriting Recognition
-   HIPAA Compliant
-   Imaging and X-rays
-   Immunization & Allergy Tracking
-   Insurance Eligibility Verification
-   Invoice Management
-   Lab Integration
-   Meaningful Use Certified
-   Medical Billing
-   Medication Database
-   Medication Management
-   Mobile Access
-   Multi-Location
-   ONC-ATCB Certified
-   Order Entry
-   Outcome Assessment Tools
-   Patient Portal
-   Patient Records Management
-   Patient Scheduling
-   Reminders
-   Reporting & Statistics
-   Revenue Management
-   Task Management
-   Telemedicine Integration
-   Third-Party Integrations

[See all features](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#features)

Carepatron

28/50

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Audit Trail
-   Calendar Management
-   Care Plan Management
-   Charting
-   Claims Management
-   Claims Scrubbing
-   Clinical Notes
-   Clinic Interoperability
-   Coding Assistance
-   Communication Management
-   Compliance Tracking
-   Customizable Forms
-   Customizable Templates
-   Decision Support
-   Documentation Management
-   Document Management
-   Document Storage
-   Electronic Payments
-   E-Prescribing
-   File Sharing
-   Generative AI
-   Handwriting Recognition
-   HIPAA Compliant
-   Imaging and X-rays
-   Immunization & Allergy Tracking
-   Insurance Eligibility Verification
-   Invoice Management
-   Lab Integration
-   Meaningful Use Certified
-   Medical Billing
-   Medication Database
-   Medication Management
-   Mobile Access
-   Multi-Location
-   ONC-ATCB Certified
-   Order Entry
-   Outcome Assessment Tools
-   Patient Portal
-   Patient Records Management
-   Patient Scheduling
-   Reminders
-   Reporting & Statistics
-   Revenue Management
-   Task Management
-   Telemedicine Integration
-   Third-Party Integrations

[See all features](https://www.capterra.com/p/195467/Care-Patron/#features)

### Recognition

No recognitions have been awarded to NextGen Office

No recognitions have been awarded to Carepatron

### Deployment & support

NextGen Office

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Carepatron

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

NextGen Office

-   By NextGen Healthcare
-   Located in United States
-   Founded in 1994

Carepatron

-   By Carepatron
-   Located in New Zealand
-   Founded in 2019

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4.1

[View full comparison](https://www.capterra.com/compare/31268-129169/NextGen-Ambulatory-EHR-vs-Tebra)

[Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[4.45 (817)](https://www.capterra.com/p/195467/Care-Patron/reviews/)

vs

[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/)[4.37 (1,029)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/)

$0

Price

$29/month

4.3

Features

4.1

4.5

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/130400-195467/TheraNest-Mental-Health-vs-Care-Patron)

[NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[4.02 (1,278)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/)

vs

[Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[4.39 (447)](https://www.capterra.com/p/122278/EpicCare-EMR/reviews/)

$300

Price

Contact vendor for pricing

3.9

Features

4.4

3.9

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/31268-122278/NextGen-Ambulatory-EHR-vs-EpicCare-EMR)

[Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[4.45 (817)](https://www.capterra.com/p/195467/Care-Patron/reviews/)

vs

[CounSol.com](https://www.capterra.com/p/124769/CounSol-com/)[4.74 (827)](https://www.capterra.com/p/124769/CounSol-com/reviews/)

$0

Price

$49.95/month

4.3

Features

4.5

4.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/124769-195467/CounSol-com-vs-Care-Patron)

[NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[4.02 (1,278)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/)

vs

[Jane](https://www.capterra.com/p/178984/Jane-App/)[4.79 (490)](https://www.capterra.com/p/178984/Jane-App/reviews/)

$300

Price

$54/month

3.9

Features

4.6

3.9

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/31268-178984/NextGen-Ambulatory-EHR-vs-Jane-App)

[Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[4.45 (817)](https://www.capterra.com/p/195467/Care-Patron/reviews/)

vs

[Jane](https://www.capterra.com/p/178984/Jane-App/)[4.79 (490)](https://www.capterra.com/p/178984/Jane-App/reviews/)

$0

Price

$54/month

4.3

Features

4.6

4.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/178984-195467/Jane-App-vs-Care-Patron)