# Compare NextGen Office vs athenaOne 2026 | Capterra > Unsure of what to choose? Check Capterra to compare NextGen Office and athenaOne based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/31268-98735/NextGen-Ambulatory-EHR-vs-athenaOne --- # NextGen Office vs athenaOne Features and Cost Comparison Last updated April 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: NextGen OfficeathenaOne2/4 selected [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[4.0 (1,280)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.8 (910)](https://www.capterra.com/p/98735/athenaOne/reviews/) [## NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[4.0 (1,280)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) Starting Price $300.00 Value-for-Money 3.7 Functionality 3.9 Ease of Use 3.9 Customer Service 4 Reviews Sentiment Based on [1,280 reviews](#user-reviews) Positive 1,015 Neutral 148 Negative 117 [## athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.8 (910)](https://www.capterra.com/p/98735/athenaOne/reviews/) Starting Price Contact vendor Value-for-Money 3.5 Functionality 3.8 Ease of Use 3.8 Customer Service 3.6 Reviews Sentiment Based on [910 reviews](#user-reviews) Positive 633 Neutral 108 Negative 169 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 6,180 reviews from electronic medical records software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 78%Fit High performer Feature ratings HIPAA Compliant 4.6 Patient Records Management 4.0 Charting 3.8 Patient Scheduling 4.1 Document Management 4.6 79%Fit High performer Feature ratings HIPAA Compliant 4.7 Patient Records Management 4.3 Charting 4.2 Patient Scheduling 3.9 Document Management 4.0 User satisfaction User satisfaction 4.0 User reviews[1,280](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) Ease of use 3.9 Functionality 3.9 Value for money 3.7 Customer support 4.0 User satisfaction 3.8 User reviews[910](https://www.capterra.com/p/98735/athenaOne/reviews/) Ease of use 3.8 Functionality 3.8 Value for money 3.5 Customer support 3.6 Price starts from Price starts from $300Not provided by vendor - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for An EHR/EMR solution designed for healthcare providers, medical billing companies, specialty practices, ambulatory practices, and telehealth providers. Best for Physicians, physician executives, clinical managers, practice managers, office administrators, healthcare executives, c-levels, hospital administrators, nurse practitioners, and physician assistants. ## User reviews Pros & cons VR Verified Reviewer Admin > "It simplifies document management, collaboration, and workflow, and the cloud-based access adds great..." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___7127324) MU Muhammad U. Manager > "Ineffective texting and emailing utilization without the required patient portal. "" [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___7120346) OE Omid E. President > "NGO's usability and enterprise-level management of multiple practices for our billing company has allowed us to..." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6862908) OE Omid E. President > "Faxes have been a struggle for many as there seems to be limited to no accountability for the NGO faxing..." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6862908) OE Omid E. President > "It works well for those who have invested time in developing custom forms, blueprints, care plans, etc. If..." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6862908) Steve B. Owner doctor > "The software had a horrible easy to use. When I logged on before the official training I could not figure out..." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___7098053) MU Muhammad U. Manager > "NextGen was one of the top of the line EHR when it came to converting from paper charts to EMR in our practice..." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___7120346) OE Omid E. President > "It is very difficult to explain to key stakeholders for us that NGO support just said it is a problem with know..." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6862908) CJ Crystal J. Claims Service Specialist > "Next Gen does amazing with automatically pulling up my claims from our customers entering their information..." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6531405) TR Tracy R. Office Manager > "It makes it difficult for the staff and the doctor to enter what they need to in a timely fashion." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___7011640) SD Shacria D. Medical records clerk > "Filing features were very simple and it had a lot of features that help with separating documents while they..." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6806622) Kristin H. owner > "Next gen makes posting payments really challenging." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___7131632) Steve B. Owner doctor > "The software was highly customizable to fit with my practice. " [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___7098053) Steve B. Owner doctor > "It was much more expensive than we were originally lead to believe. " [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___7098053) SP Sarojben P. Caregiver > "NextGen Office is a useful platform to manage patient information with various templates / customizable options." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6406639) NM Nicholas M. Physician > "The desktop is unbelievably slow and offers no advantage over any of its competitors." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#SoftwareAdvice___6809048) DT Diana T. Clinical Office Manager > "My overall experience it was great when it came to a corporation status, meaning larger practices combine." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___7084660) HB Hope B. Director of Operations > "The cost of the product(s) feels excessive." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6868898) LM Lloyd M. President > "telemed solution that can be used on any device, anywhere." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6868734) BB Beth B. Owner operator > "The program likely cost our company thousands of dollars plus it was quite expensive to have just two providers." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6807115) JB Jazel B. Pharmacist > "We like how it is customizable for our small practice." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6855334) NM Nicholas M. Physician > "Using this may adversely affect employee morale." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#SoftwareAdvice___6809048) CD Cooper D. Office Manager > "The layout is crisp and clean which allows for a smooth day of charting!" [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6509939) MB Michael B. dermtologist > "Poor fit for dermatology. " [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6716224) LM Lloyd M. President > "The program is easy to use, intuitive and very fast to document a patient encounter." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6868734) SW Sally W. Owner > "Zero customer service. " [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#SoftwareAdvice___6858202) NB Nicholle B. Office Administrator > "We are much happier now that \[sensitive content hidden\] has taken over the account." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6869418) CR Constanze R. Owner > "A month later when I had more questions the rep said we had used up all of our hours." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#SoftwareAdvice___6720019) OE Omid E. President > "Like all, there are some exceptional people in each department that make it worth it." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6862908) JA Justin A. DME Coordinator > "Its been buggy lately, and the server has not been sable causing slow downs, but its something that can be..." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4995801) GM Gina M. Owner > "Perfect for small businesses looking for platform" [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6493252) VR Verified Reviewer Owner > "Been with this EMR for over 5 years and it seems to get worse every year. When you point out problems they..." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#GetApp___6146524) NM Nicholas M. Physician > "The mobile app is at least not substandard." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#SoftwareAdvice___6809048) NM Nicholas M. Physician > "It is slow, inconvenient and your staff will not like it." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#SoftwareAdvice___6809048) SB Sunaina B. Director of Operations > "Overall it's a great software, when I don't understand something I can always contact their desk support team." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6700822) Heather T. Administrative Medical Assistant > "It's really not the best for a small practice." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6470000) Omar A. IT Manager > "What is most prominent is a User friendly design focused on registering the patient and updating his status." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4805285) VR Verified Reviewer Owner > "Recurrent multiple mistakes by billing side (revenue cycle), very poor communication. " [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#GetApp___6146524) AV Ansh V. Digital marketing Executive > "NextGen Office is a cloud-based office productivity suite that includes tools for word processing, spreadsheet..." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4374853) DN Diana N. Practice Manager > "We walked away from the company after 10 years because of their unreasonable negotiation with dropping the RCM..." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4931330) SA Sami A. Reviewer - Auditor > "This could include features like smart lighting and temperature controls, flexible and collaborative..." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4589689) VR Verified Reviewer Project Manager > "The only downside I've encountered is related to system upgrades or maintenance performed over weekends." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___5076794) PP Patti P. Controller > "The report features were nice in that you can save and share the reports amongst other users." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6049713) AB Angela B. Manager > "The review of systems that we ask questions are not very customizable." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6220654) KA Kim A. administrator > "Account manager always keeps me advise" [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6865358) VR Verified Reviewer Insurance Verification Specialist > "I also feel like its slower than the other EMRs out there." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6230174) NB Nicholle B. Office Administrator > "My account representatives have been great!" [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6869418) BB Bernard B. Company Director > "NextGen Office may not be suitable for smaller practices or solo practitioners." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4594646) OE Omid E. President > "EHR-wise is great. " [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6862908) BB Bernard B. Company Director > "Additionally, the software may be too pricey for some smaller practices." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4594646) DN Debbie N. Manager > "The integration of appointment scheduling, billing, and other features help reduce administrative tasks and..." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4551122) BB Bernard B. Company Director > "Some of the features may be overwhelming, and the learning curve can be steep." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4594646) SW Sally W. Owner > "The platform is easy to use and the product used to be good." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#SoftwareAdvice___6858202) MJ Mikala J. Medical insurance > "Sometimes lagged and didn’t have updated thing I have seen" [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___3774800) BB Beth B. Owner operator > "The actual patient encounter portion was fairly user-friendly." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6807115) AA Abdelrahman A. accontant > "sometimes it was difficult to deal with slow customer service" [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4723431) NB NATALIE B. MA > "EASY TO NAVOGATE IN NEXTGEN, ONE OF MY FAVORITE SYSTEMS." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6572017) AW Anna W. CFO > "The company does not provide quick customer service." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4315941) VR Verified Reviewer Project Manager > "Like any EHR system, it has its advantages and disadvantages, but I find that NextGen Office strikes a good..." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___5076794) AW Anna W. CFO > "They will not integrate with any other software." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4315941) JA Justin A. DME Coordinator > "The Practice Management features are great, we have 2 locations and you can see both schedules with ease. " [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4995801) TG Terry G. Practice Manager > "Setting up reports was difficult and required special privileges" [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___3503342) DN Debbie N. Manager > "The appointment scheduling feature helps reduce wait times and improve patient satisfaction by streamlining the..." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4551122) JF Jessica F. Physical Therapist > "This scheduling system did not connect to our documentation system. Because of the disconnect we would have..." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___2507986) CD Cooper D. Office Manager > "NextGen is very easy to learn and use with little to no growing pains." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6509939) AB Amanda B. vpm director > "I do not like the note field. " [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___3102171) DN Debbie N. Manager > "It also integrates with other healthcare technologies, allowing for seamless workflow and improved patient care." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4551122) AR Ashliegh R. A&D Counselor > "My understanding from other users at the clinic was that it was "GREAT" for the medical department, but the..." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___2264100) NAR Nunurai Agnes R. Carer > "The company produce and sells electronic health records thereby improving technology and standards of living in..." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___3594289) Isaiah N. CEO > "I dislike the fact that they don't have a bigger stack in the hospital industry of healthcare." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___2315969) VS Vishal S. Business Associate > "The product is really user friendly takes only few days to understand the interface, it's not at all confusing,..." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4774096) VR Verified Reviewer Medical Billing Manager > "I feel like every time I have an issue no one knows how to answer it and just passes me off to the next person." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___2844483) SA Sami A. Reviewer - Auditor > "This could refer to the next generation of office productivity software, such as Microsoft Office or Google..." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4589689) Tina C. Office Manager > "It's not streamlined or user friendly as the demo's show and through training." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___2648612) TS Tracy S. Nurse Practitioner > "I like the custom forms, knowledge database, and templates." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4672010) CG Christine G. MD > "Often times, had to call customer support and they were always hard to get a hold of." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___2407823) KD Kelsey D. Customer service representative > "It’s easy to use and your able to reset it as fast tosay" [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___6136794) HP Heather P. Practice Manager > "I would rather use Nextgen than the software Amazing Charts we use now. " [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___2214596) AC Amy C. Outreach Worker > "It makes medical documentation streamlined and simple" [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___4207290) AP Amanda P. Nurse Practitioner > "I was never formally trained on the software, but I found it very confusing to use." [See full review](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#Capterra___2407320) [View Reviews](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) LW Landon W. administrator > "It improves organization, streamlines communication, and supports consistent documentation, even though the learning curve and occasional..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7053746) AP Absana P. Tier II Technician > "One thing I dislike about athenaOne it how it does not have default Multifactor Authentication, for a health service that contains..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7066716) BL Brook L. Nurse and a patient there > "Athena One never fails to notify me of my appointment reminders, remind me to do the appointment scheduling necessary with user interface..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7130374) Erika B. Licensed Massage Therapist > "It also has a lot of standard “pop up” responses like the “please allow 48 hours for a response” type thing, which I would guess is set up..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6840001) AP Absana P. Tier II Technician > "I enjoyed the simplicity of the interface, it doesn't feel overwhelming and it's clear options of "Home, Appointment, Billing & Payments,..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7066716) NG Nora G. CEO and owner > "I do have an extensive practice with many billing items; we do EKG, ABI, diabetic retinal exams, and a robust continuity of care; there are..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6685790) BL Brook L. Nurse and a patient there > "Athena One is the reason my mental and physical health is thriving again because it notifies me of all appointments, reminds me of all..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7130374) GT George T. CEO and CMO > "You can run hundreds of reports-but when the software doesn't help in your dx or tx selection, or getting paid-----the reports are..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6852153) HS Heather S. Office Manager > "It has features for running reports, creating you own reports, care management features, and able to interface with other companies easily." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7044692) HR Haley R. registrar > "I did run into some frustrating moments, especially when it came to customer support. When I had a question or needed help, the response..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7125404) VR Verified Reviewer Software Support Analyst > "Managing scheduling, electronic health records, billing, and patient communication is nice." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7102585) Erika B. Licensed Massage Therapist > "It’s like those pop up responses are supposed to be “helpful” to confirm a message was sent/received… but in reality comes across more as..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6840001) EH Elizabeth H. MYSELF > "I like Athenaone because it allows me to have access to my doctor/patient information at all times. " [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7077387) Erika B. Licensed Massage Therapist > "These are my regular ongoing providers that I expect to know incredibly detailed private personal information about me, and instead it is..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6840001) KS Kimberly S. Patient Service Representative > "This allows me to complete my billing, to be able to accurately check in and check out, to schedule for the next appointment, and to..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6800355) JM Jeffrey M. MD > "They increase the cost based, and it is based on gross revenue - so like everything in medical, you work harder and everyone takes a bigger..." [See full review](https://www.capterra.com/p/98735/athenaOne/#SoftwareAdvice___6552758) LAC Leigh Ann C. Office Manager > "The best part is how when a patient sends a message you can add whom they want to speak with, and it keeps a trail of everyone they have..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6710425) JS John S. Physician > "The worst thing is that they do not forward correspondence to you from CBE from Medicare trying to recover overcharges. " [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7032168) LN LAUREL N. Patient Coordinator > "It's an all-encompassing software, from checking in guests, to viewing EMRs, faxing documents, and communicating with patients; there is..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6504219) PS Patricia S. EHR Support Analyst > "The cross permissions are a headache especially when we have non-clinical staff get clinical functions when not needed." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7039359) Reneisha H. Clinical and Administrative Support - Medical Assistant > "I also appreciated the overall responsiveness and accessibility of important patient information throughout the system." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7147953) Erika B. Licensed Massage Therapist > "Basically it feels belittling and minimizing and just furthers the narrative that doctors can’t be bothered to communicate directly to..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6840001) AS Amy S. intake specialist > "I feel it saves valuable time and that benefits both office staff and the patient. " [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7103675) VR Verified Reviewer Personal > "Email notification lag. When you receive a message from your doctor, they will send an email to notify you, but the email comes hours after..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6449623) AP Absana P. Tier II Technician > "Sending and receiving messages was simple, but I would appreciate if it went straight to my phone messages." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7066716) TW Tabatha W. Nurse Supervisor > "The system can be slow at times." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7089213) LM Laura M. Parent > "The ease of use for the providers and customers makes this a medical charting system that is wonderful for small business owners and..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7036688) IA Irwin A. owner, physian > "Reimbursement money gets shifted thru a separate bank, and this added to loss of repsonsibility of "where is my money?"" [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6513949) SS Stacey S. Instructor > "I find having multiple categories right on the home page makes access accessing what I need extremely convenient." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6859918) GT George T. CEO and CMO > "Their patient follow up software is mediocre as well as their "bells and whistles"." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6852153) KA Kathleen A. Medical assistant > "I think this is a great platform to use when booking appointment and and speaking to your doctor directly." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7117296) WN Wilson N. SLP and owner > "I would say that the billing crisis we found ourselves in a previous broken system could not have resolved without our coming on board and..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6684425) LM Laura M. Parent > "Appointment scheduling and user interface is of the highest quality with this product." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7036688) WH Wren H. Scheduling > "On top of that, they'll send you the same script that DOES NOT answer your questions/comments/concerns instead of address the problem, then..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6208398) VR Verified Reviewer Owner > "AthenaOne is powerful and can seriously streamline your practice if you want one system for everything." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6871888) EM Erica M. Administrative Assistant > "They cannot see any results, billing, etc and that can be a pain." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6852588) ZZ Zoë Z. Receptionist > "The interface is clean, but sometimes it feels a bit busy with a lot of information on the screen, which can be a little confusing at..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6731082) GT George T. CEO and CMO > "Changed our coding without notification or permission and made it worse." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6852153) HR Haley R. registrar > "I've been using athenaOne for a few months now, and I have to say, it's made a world of difference in how I manage my practice." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7125404) VR Verified Reviewer Software Support Analyst > "Patients are not as fond of it." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7102585) VR Verified Reviewer Medical scheduling > "AthenaOne offers an intuitive interface and seamless integration of EHR and practice management tools." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6471015) BB Bennett B. Partner physician > "Poor, we were promised that it was going to do machine learning so that it would learn our protocols and tendencies, I have seen none of..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6407745) HR Haley R. registrar > "I appreciate that I get regular updates, which gives me peace of mind." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7125404) GT George T. CEO and CMO > "They take forever to fix issues-if they can." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6852153) ML Mandy L. Superuser > "AthenaOne is cohesive - it has nearly all the features we need for managing medical records, charting, communicating with patients,..." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___4912612) JS John S. Physician > "Never following up on claims and then just stating that it's not their responsibility." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7032168) JM Julia M. Receptionist > "I love how convenient it is to authorize insurance, take payments and print out chart information for our patients." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6801543) VR Verified Reviewer National Sales Manager > "It becomes very difficult to navigate individual client charts." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6545650) TE Taya E. Medical Assistant > "I love that with the recent update you can now see the phone number and insurance on your screen during intake." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6810136) GT George T. CEO and CMO > "Unable to solve problems in a timely manner." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6852153) BS Brittany S. Owner > "I love that I can go back and read the doctor’s notes print any doctors excuses?" [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7046796) LW Landon W. administrator > "Also, it's expensive!" [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7053746) HR Hannah R. Billing Specialist > "From scheduling, to messaging, to viewing test results, this platform does it all." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6687095) SK Shawnalee K. Billing Manager > "It also was not very patient friendly for logging in/out of the portal." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6743910) VR Verified Reviewer Personal > "Provides easy access to health records, test results, and messaging." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6449623) SK Shawnalee K. Billing Manager > "My customer support system was not that great, and it was a bit frustrating." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6743910) SS Susan S. Office Manager > "The best feature is the live chat function that allows you access any assistance/troubleshooting needed in real time." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6220965) TP Tamara P. LPN > "Too many clicks. " [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6850878) EM Erica M. Administrative Assistant > "I like that I can easily get to billing and messages." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6852588) IA Irwin A. owner, physian > "Difficult to get from one section to another, and the instructions to do so are hard to find." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6513949) MD Makayla D. Assistant Manager > "It's really nice to see my bills in order of the oldest ones first as well." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6859119) JM Jeffrey M. MD > "I am frustrated with the crashes and increasing cost and to switch is always an issue" [See full review](https://www.capterra.com/p/98735/athenaOne/#SoftwareAdvice___6552758) HR Hannah R. Billing Specialist > "athenaOne streamlines your experience in communicating instantly with your healthcare providers." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6687095) ZZ Zoë Z. Receptionist > "The home page is overwhelming and difficult to navigate." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6731082) KS Kimberly S. Patient Service Representative > "Overlooking the freezing part of the program it makes my work day easier then what it would be without." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6800355) VR Verified Reviewer Medical scheduling > "Overall, navigation can feel cumbersome, affecting overall user experience." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6471015) KA Kathleen A. Medical assistant > "It is very convenient and easily accessible." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7117296) RJ Rachel J. Solution Architect > "The report builder is abit cumbersome and difficult to use." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6561301) MD Makayla D. Assistant Manager > "AthenaOne is great when it comes to communication and bill payment." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6859119) TE Taya E. Medical Assistant > "Some cons I have experienced are that sometimes it is slow to load." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6810136) VR Verified Reviewer Owner > "Enjoyed the simplicity of integration and implementation." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6871888) MB Miranda B. Precert Specialist > "It is not easy to update patient insurance information." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6443931) NG Nora G. CEO and owner > "There have been multiple times that I grow in directions that Athena One found for me. " [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6685790) MY Michelle Y. Student > "The overall aesthetics that may seem intimidating to the average user" [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6703422) CJ Cara J. Campus Coordinator > "Initially, it does take some time but very worth the investment." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6831896) IA Irwin A. owner, physian > "Initial startup failed and I lost a lot of money initially." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6513949) IA Irwin A. owner, physian > "little after initial signup.\\Did like the problem list being available." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6513949) JS John S. Physician > "YOU WILL LOSE THOUSANDS OF DOLLARS !!!" [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___7032168) RJ Rachel J. Solution Architect > "Continuous improvement of product and its integration offerings." [See full review](https://www.capterra.com/p/98735/athenaOne/#Capterra___6561301) DK Dale K. MD, surgeon > "This is being blamed on "inflation" but obviously inflation alone will increase their withholding since they are on a percentage of..." [See full review](https://www.capterra.com/p/98735/athenaOne/#SoftwareAdvice___5099688) [View Reviews](https://www.capterra.com/p/98735/athenaOne/reviews/) ## User interface 4.02 (1,280) [athenaOne](https://www.capterra.com/p/98735/athenaOne/) 3.79 (910) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features NextGen Office Top features 45/50 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Audit Trail - Calendar Management - Care Plan Management - Charting - Claims Management - Claims Scrubbing - Clinical Notes - Clinic Interoperability - Coding Assistance - Communication Management - Compliance Tracking - Customizable Forms - Customizable Templates - Decision Support - Documentation Management - Document Management - Document Storage - Electronic Payments - E-Prescribing - File Sharing - Generative AI - Handwriting Recognition - HIPAA Compliant - Imaging and X-rays - Immunization & Allergy Tracking - Insurance Eligibility Verification - Invoice Management - Lab Integration - Meaningful Use Certified - Medical Billing - Medication Database - Medication Management - Mobile Access - Multi-Location - ONC-ATCB Certified - Order Entry - Outcome Assessment Tools - Patient Portal - Patient Records Management - Patient Scheduling - Reminders - Reporting & Statistics - Revenue Management - Task Management - Telemedicine Integration - Third-Party Integrations [See all features](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/#features) athenaOne 23/50 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Audit Trail - Calendar Management - Care Plan Management - Charting - Claims Management - Claims Scrubbing - Clinical Notes - Clinic Interoperability - Coding Assistance - Communication Management - Compliance Tracking - Customizable Forms - Customizable Templates - Decision Support - Documentation Management - Document Management - Document Storage - Electronic Payments - E-Prescribing - File Sharing - Generative AI - Handwriting Recognition - HIPAA Compliant - Imaging and X-rays - Immunization & Allergy Tracking - Insurance Eligibility Verification - Invoice Management - Lab Integration - Meaningful Use Certified - Medical Billing - Medication Database - Medication Management - Mobile Access - Multi-Location - ONC-ATCB Certified - Order Entry - Outcome Assessment Tools - Patient Portal - Patient Records Management - Patient Scheduling - Reminders - Reporting & Statistics - Revenue Management - Task Management - Telemedicine Integration - Third-Party Integrations [See all features](https://www.capterra.com/p/98735/athenaOne/#features) ### Recognition NextGen Office is recognized as a top-rated tool in 4 Capterra Shortlist reports athenaOne is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support NextGen Office Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos athenaOne Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details NextGen Office - By NextGen Healthcare - Located in United States - Founded in 1994 athenaOne - By athenahealth - Located in United States - Founded in 1997 ## Popular Comparisons [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[4.02 (1,280)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) vs [Fusion](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/)[4.33 (708)](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews/) $300 Price $49/month 3.9 Features 4.2 3.9 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/31268-136876/NextGen-Ambulatory-EHR-vs-Pediatric-Therapy-EMR) [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.79 (910)](https://www.capterra.com/p/98735/athenaOne/reviews/) vs [Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[4.43 (858)](https://www.capterra.com/p/195467/Care-Patron/reviews/) Contact vendor for pricing Price $0 3.8 Features 4.3 3.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/98735-195467/athenaOne-vs-Care-Patron) [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[4.02 (1,280)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) vs [Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[4.43 (858)](https://www.capterra.com/p/195467/Care-Patron/reviews/) $300 Price $0 3.9 Features 4.3 3.9 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/31268-195467/NextGen-Ambulatory-EHR-vs-Care-Patron) [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.79 (910)](https://www.capterra.com/p/98735/athenaOne/reviews/) vs [Jane](https://www.capterra.com/p/178984/Jane-App/)[4.79 (507)](https://www.capterra.com/p/178984/Jane-App/reviews/) Contact vendor for pricing Price $54/month 3.8 Features 4.6 3.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/98735-178984/athenaOne-vs-Jane-App) [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[4.02 (1,280)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) vs [ModMed](https://www.capterra.com/p/124590/EMA/)[4.42 (365)](https://www.capterra.com/p/124590/EMA/reviews/) $300 Price Contact vendor for pricing 3.9 Features 4.4 3.9 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/31268-124590/NextGen-Ambulatory-EHR-vs-EMA) [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.79 (910)](https://www.capterra.com/p/98735/athenaOne/reviews/) vs [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[4.56 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Contact vendor for pricing Price $49/month 3.8 Features 4.3 3.8 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/98735-130710/athenaOne-vs-SimplePractice) [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[4.02 (1,280)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) vs [Alleva](https://www.capterra.com/p/180899/Alleva/)[4.47 (282)](https://www.capterra.com/p/180899/Alleva/reviews/) $300 Price Contact vendor for pricing 3.9 Features 4.4 3.9 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/31268-180899/NextGen-Ambulatory-EHR-vs-Alleva) [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.79 (910)](https://www.capterra.com/p/98735/athenaOne/reviews/) vs [Mend](https://www.capterra.com/p/165634/Mend-App/)[4.60 (920)](https://www.capterra.com/p/165634/Mend-App/reviews/) Contact vendor for pricing Price Contact vendor for pricing 3.8 Features 4.5 3.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/98735-165634/athenaOne-vs-Mend-App) [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[4.02 (1,280)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) vs [Tebra](https://www.capterra.com/p/129169/Tebra/)[3.95 (1,365)](https://www.capterra.com/p/129169/Tebra/reviews/) $300 Price Contact vendor for pricing 3.9 Features 3.8 3.9 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/31268-129169/NextGen-Ambulatory-EHR-vs-Tebra) [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.79 (910)](https://www.capterra.com/p/98735/athenaOne/reviews/) vs [EHRYourWay](https://www.capterra.com/p/118789/EHR-YOUR-WAY/)[4.88 (528)](https://www.capterra.com/p/118789/EHR-YOUR-WAY/reviews/) Contact vendor for pricing Price Contact vendor for pricing 3.8 Features 4.8 3.8 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/98735-118789/athenaOne-vs-EHR-YOUR-WAY) [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[4.02 (1,280)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) vs [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[4.40 (453)](https://www.capterra.com/p/122278/EpicCare-EMR/reviews/) $300 Price Contact vendor for pricing 3.9 Features 4.4 3.9 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/31268-122278/NextGen-Ambulatory-EHR-vs-EpicCare-EMR) [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[3.79 (910)](https://www.capterra.com/p/98735/athenaOne/reviews/) vs [Pabau](https://www.capterra.com/p/140062/Pabau-CRM/)[4.66 (633)](https://www.capterra.com/p/140062/Pabau-CRM/reviews/) Contact vendor for pricing Price $59/month 3.8 Features 4.6 3.8 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/98735-140062/athenaOne-vs-Pabau-CRM)