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Health clubs, gyms, medical wellness centers, campus recreation centers and other health and wellness facilities
Leading online coaching platform for driven fitness pros. Trusted by 20,000 coaches, trainers & fitness professionals globally. Get TrueCoach FREE for 14 days. No credit card required.
Great product, great solutions and a responsive team. I would urge anyone looking to consolidate their business strategy to try CSI as their platform.
You enter the dates of the leave, but the system does not delete the dues for those months. Prospecting using the Prospect option is very poor.
The user app and online services make it possible for members to ultilize the software and practice some self-care. I am very happy with the quality ad wide reach the software provides.
When I'm creating a new membership I have to be exact on everything I do. In many instances if I make a mistake, I can't back up and fix it.
Above all, someone is always available to help. I truly appreciate what they do and what they provide for our organization.
The only con I have is our initial training on site was inferior. The tech was more concerned with being on his computer and revamping our chart of accounts then teaching us how to use the software.
I liked the accounting side of the software as well as the reports that it offered. The accounting reports and overall reporting is great and provides a lot of detail for your company.
Service techs are rude and not very helpful. Over bloated software for most facilities.
Ve had a very pleasant experience with true coach and have recommended it to many coaches. Many have also started using it because of this.
It can be hard if the payment is missed and the client is effected in the process.
I was very impressed by the awesome customer service and the speed on which they answered all of my questions.
I don't like that there is no progression feature and that you need to type in text for sets and steps. It leads to too many user errors.
True Coach is easy to use for both coach and client, with a very user friendly set up and a great visual for the coach to be able to see what their clients are doing and what they need going forward.
Desktop site is “clunky”, just a lot of scrolling and clicking and jumping after long wait times upon saving. No copying of partial days or drag and drop of single exercises between days.
TC has been a great tool AND group to work with - the team is incredibly responsive and the periodic updates to the software have been welcome (payments has been a huge plus).
Some of the programming features are missing, that would make it even more streamline.
Lee-Ann: My name is Lee-Ann, I'm a personal trainer, and I give TrueCoach a five out of five rating. Before using TrueCoach, I did all of my client programming and tracking manually in a spreadsheet that I did on my laptop. And after a couple of years of managing everything and inputting all the data entry required manually, I just got burnt out and my client caseload started to increase and I just didn't have time. So when I was in search of an easier platform, I thought of first Trainerize, another product, and what made me decide to go with TrueCoach was because pretty much they offer two weeks free. And after the two weeks of using TrueCoach, I was sold. What made me decide to go with TrueCoach is because of the many options that I was able to do on the platform, on the software for my clients. For instance, I could upload all of my own personal video demos that I'd made for each individual client. I could also upload personal client greetings, video introductions that I kind of have for each client. I also liked the ability to chat with each of my clients while we're using TrueCoach software, so my clients have instant access to me whenever they're doing their workout, or if they have questions, concerns, we use the instant chat feature a lot. I also really enjoyed the fact that I could load my own metrics for my clients, because everybody is so different that for each client in TrueCoach, I'm able to have a set of variables or metrics that's unique to that client. For instance, could be the common weight measurements like hips, waist, arm, thigh, et cetera. But I also have athletic-based performance clients whose metrics are completely different. We're talking about one rep max, we're talking about how much weight they're pushing in the gym each week, and that was very helpful. Getting started with TrueCoach and bringing TrueCoach into my existing personal training business was easy. The first concern I had was, would it be an easy transition for my particular clients to get on board? And that was the game changer because it was super easy. A few of my clients are sometimes afraid of technology or afraid of doing anything online, especially my older clientele. And I was able to get them on board because it was as easy as just getting a link from each individual client, then logging in and getting started right away. If you are considering using TrueCoach, from my own personal experience, I wish I had started using TrueCoach years and years ago because I have realized and found out all of the time that I've saved by using TrueCoach versus doing my own stuff manually has just made my business efficient and freed up a lot of my time so that I could do other things while I work on my business. Also, the fact that with technology, sometimes you have ups and downs and every time I've reached out to TrueCoach customer service, they have an instant chat option for help. Or if you have questions or something funky has happened, I've always had immediate response. We've always come up with an immediate solution. So customer service was key because the folks at TrueCoach always reached out to me within a reasonable amount of time and were always able to help me through any kind of issues or questions that I had with using the software.
Prioritize real-user-identified key features according to your needs to find your best fit.
CSI Spectrum
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