Constant Contact vs BigContacts: Which is a better fit?

It is a great product, with great customer support. I liked the way that they walked me through everything when i first started using it.

It's very difficult to cancel the account, you can not delete your data online, also they will argue with you to cancel. No refunds are given if you are unhappy with the products.

Constant Contact is the perfect software for helping you to stay in contact with those important people that can have a positive impact on our organization.

Lack of responsiveness by vendor to problems. Feedback and problem reports get an autogenerated email.

Its easy to use once you get the hang of it, its user friendly, its cost effective, and their customer service is excellent.

I called the following Monday to cancel my service and they refused to refund my subscription cost even though no service had been provided.

Ervin E

CAN

I like the customer service. How they set up a call with you to determine what your objectives are and how they can help you succeed in your goals.

Email editor shortcomings: no way to create reusable items to be used across emails; hard to get to html when editor features are insufficient or inaccurate.

Kristan K

Accountant

I love the user friendly interface and the ease of use. It allows me to see any updates regarding clients and allow my coworkers to stay up to date on tasks and important information.

That's about it - ps lots of emails in the history have been lost over time. I just stick with it because all my data is there now.

Big Contacts is very user friendly compared with my experience with Salesforce. We appreciate the value, reliability and the flexible fields that customize the program to meet our needs.

Next, the program had a problem and stopped showing all of my contacts. It would only show the first 25.

I like the comprehensive "dash board" look and feel of Big Contacts. The web based product is far superior to ACT! in ease of use, and ease of access by pc, blackberry, or a client's computer.

I had an issue once where I had to retype the email three times. I had tried to send the email but your site was having trouble emailing.

Ease of use, functional, ease of access from remote locations, ability to customize. Overall great product for a very fair fee.

Having trouble figuring out how to embed videos into emails.