Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Act-On serves 4800+ customers worldwide, ranging in size (small and mid-size businesses, enterprise departments) and industry (financial services, healthcare, manufacturing, education, tech).
Constant Contact's expanded online marketing platform is designed to help small business owners, side-hustlers, nonprofits and individuals do more and grow more than ever before.
Overall, my experience has been great with Act-On. The customer support is very special and helpful because they do their best to help with projects and tasks that I want to complete.
They should at least notify customers of upcoming renewals. We had stopped using the software as months before and forgot about it until we starting seeing $ charges to the company.
The product is good on its own, and it pairs nicely with Salesforce. The vendor is reliable and provides great service.
This was disappointing and one of the reasons we bought it. No improvements have been made recently.
Have used other platforms, and Act-On is fantastic. Recently switched my new company to Act-On from Pardot, and we've been very happy with the results.
Roughly a year into our service, the experience began to decline, in several aspects. Several of Act-On's IP addresses became gray listed, due to abuse from a few users.
You can really feel they care about their customers and I especially love the fact that I am not treated like just a client number.
Trying to get out of the contract since we could not make use of their useless system, got is into collection and we had to pay the entire contract.
It is a great product, with great customer support. I liked the way that they walked me through everything when i first started using it.
It's very difficult to cancel the account, you can not delete your data online, also they will argue with you to cancel. No refunds are given if you are unhappy with the products.
Constant Contact is the perfect software for helping you to stay in contact with those important people that can have a positive impact on our organization.
Lack of responsiveness by vendor to problems. Feedback and problem reports get an autogenerated email.
Its easy to use once you get the hang of it, its user friendly, its cost effective, and their customer service is excellent.
I called the following Monday to cancel my service and they refused to refund my subscription cost even though no service had been provided.
I like the customer service. How they set up a call with you to determine what your objectives are and how they can help you succeed in your goals.
Email editor shortcomings: no way to create reusable items to be used across emails; hard to get to html when editor features are insufficient or inaccurate.
Andrew K.: My name's Andrew. I'm a program manager. And I would give Act-On a four out of five rating. For more reviews like this, click below. We use Act-On to solve for marketing email journey automation, so having automated email campaigns and differentiated customized journeys for different segments of our users. What I like most about Act-On is it's highly customizable and very easy to make small changes to existing campaigns and journeys over time. One of the things I like least about Act-On is because it has so many features and it's so powerful, the interface can sometimes feel a little bit complicated. So when new team members who haven't used it before have to get initiated and trained on it, sometimes it can take a little while for them to get fully up and running and be able to work independently.
Stephen: Hi, my name is Stephen. I'm the CEO of Kayak Capital, and I give Constant Contact, a four out of five rating. Before using Constant Contact, I considered MailChimp as an alternative. The reason I chose Constant Contact, it's more widely recognized as a professional service, and it also integrated with my CRM more easily. Integration with Constant Contact was relatively easy. They worked directly with my CRM to integrate it and to upload my contacts into Constant Contact. My recommendation would be to work with Constant Contact to customize your output, to take off the constant contact name off the bottom, that's doable if you pay an additional fee.
Prioritize real-user-identified key features according to your needs to find your best fit.
Act-On
Constant Contact
Act-On
--
Constant Contact
--
Products similar to those you're currently comparing: