Constant Contact vs eFiler: Which is a better fit?

It is a great product, with great customer support. I liked the way that they walked me through everything when i first started using it.

It's very difficult to cancel the account, you can not delete your data online, also they will argue with you to cancel. No refunds are given if you are unhappy with the products.

Constant Contact is the perfect software for helping you to stay in contact with those important people that can have a positive impact on our organization.

Lack of responsiveness by vendor to problems. Feedback and problem reports get an autogenerated email.

Its easy to use once you get the hang of it, its user friendly, its cost effective, and their customer service is excellent.

I called the following Monday to cancel my service and they refused to refund my subscription cost even though no service had been provided.

Ervin E

CAN

I like the customer service. How they set up a call with you to determine what your objectives are and how they can help you succeed in your goals.

Email editor shortcomings: no way to create reusable items to be used across emails; hard to get to html when editor features are insufficient or inaccurate.

Easy to use interface meant greater adoption for all team members. These core features coupled with configurable filing rules and a search facility made eFiler the robust solution I was looking for.

With most critical project information being exchanged through email, it was frustrating to not have all my project documentation in one place, or to have it trapped in someone's inbox.

Easy to set up locations to file messages, super easy message filing interface, recommended filing destinations (by keywords or frequently use) further make this app a "must have.

Our rep always answered our questions, no matter how stupid or repetitive, and was just a total pro.

One of the best features, and indeed the one that makes me recommend it so thoroughly, is the customer support. We were responded to promptly and with attention that puts other IT support to shame.

Jeff J

Vice President

The earlier versions of the product were a little difficult for me to use, but out of necessity I figured it out. The new version is more intuitive -- the kinks have been ironed out so to speak.

It integrates seamlessly with Outlook and has never given us any issues. Sales and support experiences have been extremely positive.

EFiler means we no longer need Public Folders.