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Constant Contact's expanded online marketing platform is designed to help small business owners, side-hustlers, nonprofits and individuals do more and grow more than ever before.
Small- to medium-sized professional services businesses
It is a great product, with great customer support. I liked the way that they walked me through everything when i first started using it.
It's very difficult to cancel the account, you can not delete your data online, also they will argue with you to cancel. No refunds are given if you are unhappy with the products.
Constant Contact is the perfect software for helping you to stay in contact with those important people that can have a positive impact on our organization.
Lack of responsiveness by vendor to problems. Feedback and problem reports get an autogenerated email.
Its easy to use once you get the hang of it, its user friendly, its cost effective, and their customer service is excellent.
I called the following Monday to cancel my service and they refused to refund my subscription cost even though no service had been provided.
I like the customer service. How they set up a call with you to determine what your objectives are and how they can help you succeed in your goals.
Email editor shortcomings: no way to create reusable items to be used across emails; hard to get to html when editor features are insufficient or inaccurate.
Very knowledgable staff as well as being extremely reliable and courteous. The design process was easy and has been very successful.
I need a phone call immediately before I go viral with my email chains and embarrassing idea that b12 has in terms of communication.
It’s intuitive, feature rich (and adding more). The personal attention is amazing, even for a low end customer like myself.
As of now I still have no store, but I am gearing up to call back.
Super easy, staff is friendly and understanding, and we are happy with our website. We are about to create another website through B12.
Weekends closed :( no support something goes down on a friday could be bad.
I like the combination of AI and human interaction. Some of the customer service personnel are very kind and treat me as if they want me to win.
Worst experience in our professional history. They took advantage of us and ran with our money.
Stephen: Hi, my name is Stephen. I'm the CEO of Kayak Capital, and I give Constant Contact, a four out of five rating. Before using Constant Contact, I considered MailChimp as an alternative. The reason I chose Constant Contact, it's more widely recognized as a professional service, and it also integrated with my CRM more easily. Integration with Constant Contact was relatively easy. They worked directly with my CRM to integrate it and to upload my contacts into Constant Contact. My recommendation would be to work with Constant Contact to customize your output, to take off the constant contact name off the bottom, that's doable if you pay an additional fee.
Lucas M.: Hi, my name is Lucas. I'm an E-Commerce owner, and I give B12 three out of five. For more ratings, click below. I tried Shopify for a while, and it had its ups and downs. I tried AliDropship. AliDropship also had a lot of errors and a lot of things I didn't understand. I'm not really too familiar with WordPress. Then I decided to use B12. I chose B12 because it seemed a lot simpler, quicker, as far as page optimization, and that's one of my main reasons for choosing it is just the simplification of it. Everything just seemed like it was there, right in front of you. You didn't have to go to too many places. Onboarding was pretty simple. You speak to someone and they pretty much guide you as to what's going on step-by-step. Integrating wasn't as easy, because there are different systems, so I had to do the integration from a whole different perspective. Me, personally, I don't really recommend transitioning to B12. It's good as a beginner software, if you haven't tried anything else. But if you're coming from somewhere else, I would suggest just stay where you're at and get more familiar with what you've got. B12 is a good option for beginners.
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